--- title: "SmartAction Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartAction Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/202374/AI-Powered-Virtual-Agents/" page_type: "product" language: "en" --- # SmartAction Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartAction ## What is SmartAction? SmartAction® is the premier provider of AI-driven virtual agents crafted for customer-focused brands aiming to elevate their customer experiences. Leveraging innovative technology and comprehensive CX services, we facilitate smooth conversational AI interactions across voice, chat, and text channels, allowing human agents to focus on vital and high-priority conversations. Our esteemed clients include AAA, DSW, Electrolux, and Choice Hotels. ## What is SmartAction used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartAction?[Manage this product listing](https://www.g2.com/products/smartaction-smartaction/claim_requests/new?auto=true) ## SmartAction Overview Updated September 2026 AI summary SmartAction provides cloud-based artificial intelligence tools for organizations of any size seeking automated service interactions. With machine learning and natural language processing as core features, it enables businesses to interpret language and detect data patterns for customer support. Integration with LiveVox and documentation resources are available to assist with setup and ongoing use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartAction 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (20) Value For Money 5.0 (1) Value For Money 4.6 (19) Customer Service 5.0 (1) Customer Service 4.7 (20) ## SmartAction alternatives [Intelswift](https://www.capterra.com/p/10026383/Intelswift/) [4.8 (20)](https://www.capterra.com/p/10026383/Intelswift/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026383/Intelswift/) [SendGround](https://www.capterra.com/p/10044370/SendGround/) [5.0 (1)](https://www.capterra.com/p/10044370/SendGround/#reviews) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10044370/SendGround/) Highest Rated [mIAgenda](https://www.capterra.com/p/10047825/mIAgenda/) [5.0 (3)](https://www.capterra.com/p/10047825/mIAgenda/#reviews) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10047825/mIAgenda/) [Corebee](https://www.capterra.com/p/10037954/Corebee/) [5.0 (1)](https://www.capterra.com/p/10037954/Corebee/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037954/Corebee/) ## FAQs about SmartAction Overview ### What company size and specific industries is SmartAction built for? SmartAction is designed for enterprises in all industries that need to meet rising expectations for self-service. It is aimed at large organizations across sectors that want a cloud-based platform for customer support and automated service interactions. Features and Usability ### What are the key features of SmartAction? SmartAction offers machine learning and natural language processing as its core features. These capabilities support language interpretation and pattern detection, forming the basis for automated analysis and conversational processing within the platform. Integrations ### Which third-party tools and platforms does SmartAction integrate with? SmartAction integrates with LiveVox. The catalog and reviewer data provided here identify LiveVox as the confirmed third-party platform connected to SmartAction, supporting customer journey workflows in contact center environments. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does SmartAction offer? SmartAction provides documentation to help teams get started. Documentation offers written reference material for setup steps, product features, and common processes that users can review at their own pace. Getting Started and Support ### What customer support options does SmartAction offer? SmartAction provides Email/Help Desk, Phone Support, and Chat. With no reviewer feedback available on support experiences, no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate direct access to support, but user sentiment cannot be assessed from the catalog data. ## Features AI summary Based on 5,579 AI Agents for Customer Support reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) SmartAction supports **Natural Language Processing**. However, it does not include **Generative AI** or **Data Import/Export**. Instead, it offers **Machine Learning** (**33%**), which is another feature reviewers view as important. These capabilities can help businesses process and understand text-based inputs, identify patterns in data, and improve decision-making, providing teams with more useful insights for daily work. Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PV Philippe V. VP Global Channel and Ent Sales Information Technology and Services ### "World class Product, Easy Deployment and great support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2023 The Sales and Support team are great to work with. We looked at many products and this met our needs. Pros In terms of deployment , the team at Smartaction made it very straightforward to deploy customer interactions via automation. The setup although we had a couple questions was great. In summary, reducing the traffic associated with tasks that could be automated freed up our CSE's to handle more complex questions. When you couple these things together it makes for a great customer experience because for and end user to solve a problem quickly without having to wait is ideal. Cons Although a few things were not inherently obvious to us during implementation it was more likely user induced due to lack of deployment experience. Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reasons for choosing SmartAction Pricing, business relationship and support references. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.