--- title: "Microsoft Teams Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Teams Software - reviews, pricing plans, popular comparisons to other Meeting products and more." source_url: "https://www.capterra.com/p/168668/Microsoft-Teams/" page_type: "product" language: "en" --- # Microsoft Teams Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Teams ## What is Microsoft Teams? Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day. ## What is Microsoft Teams used for? [Meeting](https://www.capterra.com/meeting-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 11,121 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Comprehensive team communication tools Integrated team collaboration hub Frequent glitches and crashes Resource-heavy and slow performance Starting price $4 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Teams?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Teams) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Teams 4.5 (11,121) VS. [4.7 (24,174)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $4 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11,098) Ease Of Use 4.6 (14,645) Value For Money 4.4 (6,822) Value For Money 4.5 (9,480) Customer Service 4.2 (6,577) Customer Service 4.4 (8,548) ## Microsoft Teams alternatives [4.2 (1,000)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,655)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,658)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,156)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) ## FAQs about Microsoft Teams Overview ### What problems does Microsoft Teams solve? Microsoft Teams solves fragmented communication, scattered files, and slow project coordination by combining chat, meetings, screen sharing, shared document editing, and calendar scheduling in one workspace. Remote, hybrid, and cross-functional teams—including IT, marketing, support, education, and project managers—use it to reduce email back-and-forth, preserve chat history, and keep everyone aligned. Answer based on 5012 reviews Overview ### Which roles and teams benefit most from Microsoft Teams? Microsoft Teams benefits project managers, IT teams, software developers, and business leaders who need centralized communication and coordination. Educators and students use it for virtual classes and group work, while operations, finance, and marketing teams rely on chat, meetings, file sharing, and cross-functional collaboration to keep work moving. Answer based on 11078 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Microsoft Teams built for? Microsoft Teams is designed for business communications, primarily serving small businesses at 51%, with strong use in Information Technology and Services at 11%. It also supports enterprise organizations at 31% and midsize businesses at 18%, with additional adoption in Computer Software at 7% and Education Management at 5%. Answer based on 11088 reviews Features and Usability ### What are the key features of Microsoft Teams? Microsoft Teams includes core communication features such as chat, channels, video meetings, and screen sharing, which reviewers discuss most often. It also offers differentiators like Outlook calendar integration, meeting recording and transcription, file sharing with Microsoft 365 co-authoring, and role-based access controls for organizing secure team spaces. Answer based on 2572 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Teams starts at $4/user/month for the Essentials plan, with Microsoft 365 Business Standard at 12.5/user/month; both are annual subscriptions that auto-renew. A free version and free trial are available. Reviewers often say Teams feels free when bundled with Microsoft 365, though some small businesses find paid plans expensive. Answer based on 1000 reviews Integrations ### Which third-party tools and platforms does Microsoft Teams integrate with? Microsoft Teams integrates with Microsoft Outlook, Microsoft 365, Microsoft SharePoint, Microsoft Excel, OneDrive, Slack, and Jira, covering email, file storage, collaboration, and project tracking. It also supports over 50 integrations, with catalog options including Adobe Acrobat, Asana, Dynamics 365, GitHub, Google Calendar, and Calendly. Answer based on 3732 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Teams? Microsoft Teams is fairly easy to onboard for everyday users, with many reviewers saying teachers, students, and office staff can start quickly with minimal guidance. Training is available through live online sessions and documentation. Admins, new hires, and less technical users often need more time to learn channels, permissions, and advanced setup. Answer based on 896 reviews Getting Started and Support ### What customer support options does Microsoft Teams offer, and how do users rate the experience? Microsoft Teams offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and quick to respond, especially for setup and technical issues, though others report inconsistent service, longer waits, and more reliance on documentation or community resources for complex problems. Answer based on 130 reviews Security ### How does Microsoft Teams handle data security and access control? Microsoft Teams uses Active Directory integration, single sign-on, multi-factor or two-factor authentication, encryption, and end-to-end encryption. Administrators can manage access, permissions, privacy policies, private channels, and guest access restrictions. Some reviewers note permissions can feel limited or complex, especially for guests, external users, and multi-organization access. Answer based on 1294 reviews ## Who uses Microsoft Teams? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive team communication tools 96% positive reviews out of 1961 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings, enhancing remote teamwork. Jacob P. Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and crashes 71% negative reviews out of 1143 Most users report bugs and issues such as crashes, login problems, syncing errors, and inconsistent status indicators disrupt workflow. Angus A. Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration hub 98% positive reviews out of 1190 Most reviewers describe collaboration as seamless due to real-time document editing, centralized workspaces, and robust Microsoft 365 integration. Sai S. Customer Service Representative, 10,001+ employees. "Teams is a jack of all trades because it makes it super easy to collaborate, communicate, share documents and work on different projects together as a team in real-time without even switching between different platforms." Resource-heavy and slow performance 83% negative reviews out of 778 Most reviewers indicate performance and speed are hindered by high memory usage, lag, and slow loading, especially on older devices or weak internet. Chitrangna C. Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 769 Most reviewers find file and chat features centralize conversations, simplify file sharing, and support real-time collaboration within one platform. Sven S. Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Inconsistent and overwhelming notifications 72% negative reviews out of 504 Most users comment notifications are unreliable, delayed, excessive, or difficult to manage, leading to missed messages or distractions. Alto D. Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Features AI summary Based on 16,058 Meeting reviews Capterra data shows that buyers of meeting software rank the following features as their top priorities: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**44%**) Microsoft Teams supports all three features reviewers rate highest: **Video Conferencing**, **Screen Sharing**, and **Meeting Management**. Together, these capabilities help businesses run virtual meetings, present content clearly, and keep sessions organized, allowing teams to communicate effectively and manage meetings with less friction. Video Conferencing 4.6 (2,576) 68.44% of 2576 reviewers that rated this feature as important or highly important Microsoft Teams offers reliable video meetings with features like background blur, recording, and large participant support. Reviewers appreciate easy guest access, integration with Microsoft 365, and stable performance, though some mention occasional connectivity or interface issues. Screen Sharing 4.5 (2,585) 67.04% of 2585 reviewers that rated this feature as important or highly important You can present your screen, specific windows, or whiteboards to others, making collaboration and presentations easier. Some reviewers find it helpful for remote training and troubleshooting, but a few mention occasional performance slowdowns or confusing controls. Collaboration Tools 4.5 (821) 69.91% of 821 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Mobile Access 4.4 (2,521) 63.82% of 2521 reviewers that rated this feature as important or highly important Teams helps you stay connected on the go, letting you join meetings, chat, and share files from mobile devices. Reviewers appreciate seamless switching between desktop and mobile, reliable notifications, and full capability access, though a few mention notification sync issues. File Sharing 4.4 (1,901) 62.86% of 1901 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.7 (2,220) 68.65% of 2220 reviewers that rated this feature as important or highly important With this capability, you can instantly message colleagues, share files, use emojis, and see presence status. Reviewers appreciate the speed, search, integration with Outlook and Office 365, and mobile compatibility, though some mention occasional message lag or chat sync issues. Microsoft Teams 101 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Access event or meeting agenda online Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Assign issues and tasks based on availability or required skills Ability to make voice calls within the system Record audio or import/upload audio files Detect speech to highlight frame subjects Use AI to convert voice into text automatically Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Reminders sent via email Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Track interaction history by documenting conversations for contacts Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Teams helps you stay connected on the go, letting you join meetings, chat, and share files from mobile devices. Reviewers appreciate seamless switching between desktop and mobile, reliable notifications, and full capability access, though a few mention notification sync issues. Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Transmit voice and other information digitally Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills It gives you the ability to share your screen or specific apps in real time, supporting collaboration and remote troubleshooting. Users think the quality is strong and switching presenters is easy, but some wish for more flexible sharing options and note occasional lag. With this capability, you can instantly message colleagues, share files, use emojis, and see presence status. Reviewers appreciate the speed, search, integration with Outlook and Office 365, and mobile compatibility, though some mention occasional message lag or chat sync issues. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen You can present your screen, specific windows, or whiteboards to others, making collaboration and presentations easier. Some reviewers find it helpful for remote training and troubleshooting, but a few mention occasional performance slowdowns or confusing controls. Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Microsoft Teams offers reliable video meetings with features like background blur, recording, and large participant support. Reviewers appreciate easy guest access, integration with Microsoft 365, and stable performance, though some mention occasional connectivity or interface issues. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Computer-based system that allows users to send and receive voice messages Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (11,099) 4.4 Based on 11,099 reviews ## Pricing Value for money 4.4 (6822) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/) Microsoft Teams (Free) $0.00 It includes: - 5 GB of Onedrive Cloud Storage - Unlimited group meetings for up to 30 hours - Calls and Files - Up to 300 participants per meeting - Chats - 10 GB of cloud storage per user - Data Encryption for Meetings - Anytime phone and web support - Group Calling for up to 60 Minutes and 100 Participants - Plan Together With Tasks and Polling - Unlimited Chat With Friends and Family Microsoft Teams Essentials $4.00 Per User,Per Month It includes: - Team meetings recordings with transcripts - 10 GB of Cloud Storage Per User - Web and mobile versions of Office apps - Data Encryption - Expanded cloud storage of 1 TB per user - File Sharing - Business-class email - Phone and Web Support - Standard security - Polling - Unlimited Chat With Coworkers and Customers - Unlimited Group Meetings for up to 30 Hours - Up to 300 Participants Per Meeting Microsoft 365 Busines Standard $12.50 Per User,Per Month It includes: - Desktop versions of Office apps with premium features - Webinar hosting - Attendee registration and reporting tools - Manage customer appointments Value for money 4.4 (6,822) 4.4 Based on 6,822 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6577) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6,577) 4.2 Based on 6,577 reviews ## User reviews Overall rating 4.5 Based on 11,121 reviews Filter by rating 5(6479) 4(3577) 3(862) 2(155) 1(48) Mentioned topic Sorted by most recent CN Carli N. Scheduling Furniture ### "Easy to use to keep in contact with my team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 My overall experience with Microsoft teams has been positive. I've used it at multiple jobs not just this one and it's never really been a big issues. Pros What I like most about Microsoft teams is it's easy to use platform and easy messaging between me and my team. Cons What I like least about Microsoft teams is sometimes my notifications done come through properly or I'll randomly need to sign back in. But that's all really. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. paolo alessandro G. engineer Automotive ### "the best connection utility." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 11, 2026 It's very easy to use but's powerful. I use it for online training. (you can record all the lesson very easily). I use also for explaining outsourced engineers what they have to do. Pros it's the best tool for making videoconferences, but not only. The included chat feature is very easy to use and allows to send colleagues images and documents Cons The share screen feature is a little bit dangerous (pay attention not to share reverved docs with external people) and does not support multiple monitors as I currently use Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) it collects features from many other programs all in one Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tyler C. Developer and Designer Design ### "A Teams Dreams Come True ;D" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 11, 2026 I would say it'll definitely be used again in the future, even on a semi-regular interval as needed. Pros Its a straightforward team-collab platform, and does what it needs to do without over-complicating the process. Cons the UI felt dated, but still worked as needed. other platforms do the same thing with a more streamlined approach than Teams, but definitely not bad either. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Just wanted to try something new, and not disappointed! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Callum D. Social Media Assistant Health, Wellness and Fitness ### "Our team relies on collaborating through Microsoft Teams." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 10, 2026 Overall I have a pleasant experience with Microsoft Teams. It's fast, efficient and helps me and my team keep in the loop with each other. Pros I like all the features Teams has with a built in call system as well as a group chat system. It allows flawless collaboration between my team. Cons The notification system can be quite a nuisance especially if multiple people are talking at once in a group chat. I can mute but, then I will lose track of where I am. Would be better if the notifications cooled down somehow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Khimson L. It Admin Electrical/Electronic Manufacturing ### "A Powerful All-in-One Collaboration Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2026 Overall, Microsoft Teams is a useful and reliable collaboration platform for businesses. Its integration with Microsoft 365 makes it especially valuable for organizations already using Microsoft products. While it could be faster and easier to navigate in some areas, it provides most of the communication and collaboration tools a business needs. Pros Microsoft Teams makes it easy to communicate and collaborate with coworkers in one place. I like the combination of chat, meetings, file sharing, screen sharing, and integration with Microsoft 365. It works well for both day-to-day communication and larger team projects. Cons Teams can sometimes feel slow or resource-heavy, especially when running multiple meetings or having several chats and applications open. Notifications can also become overwhelming, and finding specific conversations or files can sometimes be difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Muiz A. Manager Health, Wellness and Fitness ### "Teams makes work easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2026 My overall experience with teams is so good and great it make my work so easy especially when doing teams meeting and transcribe is good I don’t need to do any note or need a note taker for my meeting Pros Teams has always been good for keeping my calendar and team meetings also very good for transcripts is so cool and the video call quality is great Cons Finding it hard sometimes to get the transcript sometimes if you dont set it up early.but its been helpful talking to the support Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom does not really do well with audio and not as fast and clear with video conferences Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Project Manager Food Production ### "Good for remote meetings and collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2026 I've had a mostly positive experience with Microsoft Teams, using it regularly for communication and collaboration with my team. The platform's ease of use and seamless integration with other Microsoft tools have been major advantages, but occasional lag and minor interface quirks prevent me from giving it a perfect score. Pros I like Microsoft Teams' ability to integrate with our existing tools, like SharePoint and OneDrive, making it easy to collaborate on projects. It's pretty solid for video conferencing and screen sharing. Took a bit to figure out the workflows, but once we got it set up, it works well enough. Cons One thing that's kind of annoying is the lack of customizable notifications. We'd like to be able to set up more specific alert rules, but it's not a huge deal. We've also experienced some minor lag issues when using it with a large team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Thanya G. Technology Support Associate III Information Technology and Services ### "Great communications product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 6, 2026 It's the best way to communicate with internal and external members on a daily basis, creating tasks and meetings. Pros It's easy to use and communicate with everyone, able to work as a team, creating groups, channels, notifications and managing pending tasks. Also able to create polls, calendars and many other things with the integrations Cons There are frequent outages from time to time, where chats and/or images are not correctly loading or unable to communicate with some users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Jared M. Warehouse and Facilities Support Specialist Education Management ### "Teams is great for peer collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 Overall this has been a very hand communication app for University. Being able to communicate with peers for group assignments has been a breeze. Pros I use Teams for school, and it has been so helpful. It is easy to use and allows for great collaboration between other peers. I like that I can share files and other sources directly in the chat. It is also free which is awesome. Cons Whenever I open Teams it always feels disorganized. I am able to find my chats easily, but everything else seems out of place. If the menu bars were structured better then the overall feel might improve when using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Estrella A. Software Engineer Computer Software ### "Microsoft Teams is the ultimate hub for daily workplace collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 6, 2026 Overall, it handles daily team communication and document collaboration effortlessly due to full Microsoft integration. While ease of use suffers from a crowded UI, it offers great value for money. Project management and customization options are basic, and customer support relies heavily on online docs. Pros The team communication and team collaboration are seamless. Chatting, sharing Word or Excel files, and joining calls are instant. Its value for money is top-notch since it comes bundled with the Microsoft ecosystem. Cons The ease of use can feel cluttered, and customization options are limited compared to standalone tools. Customer support takes time to navigate through enterprise channels, and native project management features stay quite basic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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