--- title: "Channel.me Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Channel.me Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/202392/Channel-me/" page_type: "product" language: "en" --- # Channel.me Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Channel.me ## What is Channel.me? Cobrowsing helps you support visitors on your website, just like IT supports you remotely on your computer. ## What is Channel.me used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Channel.me?[Manage this product listing](https://www.g2.com/products/channel-me/claim_requests/new?auto=true) ## Channel.me Overview Updated September 2026 AI summary Channel.me offers cloud-based remote support for organizations of all sizes, featuring real-time chat, screen sharing, remote access, and collaboration tools. It supports access controls, reporting, and third-party integrations, with optional capabilities such as customizable branding, session transfer, and audit trails. Channel.me is suitable for businesses seeking to manage remote assistance and diagnostics securely and efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Channel.me 0.0 VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $19 Per Feature, Per Month Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (11,624) Value For Money 0.0 (0) Value For Money 4.8 (8,222) Customer Service 0.0 (0) Customer Service 4.6 (7,515) ## Channel.me alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) Highest Rated [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) ## FAQs about Channel.me Overview ### What company size and specific industries is Channel.me built for? Channel.me is designed for companies with a contact center, which typically includes small, mid-market, and enterprise organizations that handle high volumes of customer support or service inquiries. It is suited for businesses that operate dedicated contact center teams across many industries, rather than a single sector. Features and Usability ### What are the key features of Channel.me? Channel.me offers live chat and real-time chat for communication, along with screen sharing, remote access/control, and session transfer for guided support. It also includes access controls/permissions, secure login, audit trail, reporting/analytics, surveys and feedback, third-party integrations, and customizable branding. Integrations ### Which third-party tools and platforms does Channel.me integrate with? Channel.me connects natively to Google Analytics 360. Getting Started and Support ### What customer support options does Channel.me offer? Channel.me provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed or helpfulness cannot be confirmed here. ## Features AI summary Based on 6,446 Remote Support reviews Capterra reviewers point to the following as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Channel.me supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help teams connect to devices when needed, manage user access securely, and handle support tasks even when end users are unavailable, allowing teams to resolve issues faster and maintain tighter operational control. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Branding Add customized logos and colors to align with company branding Channel.me 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Session Transfer: Transfer a support session to another team member - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unattended Access: Manage computers located anywhere without the remote customer present at the other end --- ## Pricing Free Trial Basic $19.00 Per Feature,Per Month ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.