# Channel.me Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Channel.me Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/202392/Channel-me --- # Channel.me Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Channel.me ## What is Channel.me? Cobrowsing helps you support visitors on your website, just like IT supports you remotely on your computer. ## What is Channel.me used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Channel.me?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://channel.me&name=Channel.me) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Channel.me 0.0 VS. [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price $19 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (294) Value For Money 0.0 (0) Value For Money 4.6 (279) Customer Service 0.0 (0) Customer Service 4.7 (284) ## Channel.me alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Channel.me Overview ### What company size and specific industries is Channel.me built for? Channel.me is designed for companies with a contact center, making it suitable for organizations of varying sizes that manage customer support or service operations. It is not limited to a specific industry, but it is best fit for businesses that rely on contact center workflows to handle customer interactions. Features and Usability ### What are the key features of Channel.me? Channel.me offers live chat and real-time chat for communication management, plus screen sharing, remote access/control, and unattended access for support sessions. It also includes access controls/permissions, secure login, audit trail, reporting/analytics, surveys & feedback, and third-party integrations for connecting related workflows. Integrations ### Which third-party tools and platforms does Channel.me integrate with? Channel.me connects natively to Google Analytics 360. Getting Started and Support ### What customer support options does Channel.me offer? Channel.me provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support is available, so user experience with response times, helpfulness, or common frustrations cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Branding Add customized logos and colors to align with company branding Channel.me 16 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Add customized logos and colors to align with company branding Access client's system information, including hardware and software configuration, to perform diagnostics Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Transfer a support session to another team member Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Manage computers located anywhere without the remote customer present at the other end ## Pricing Free Trial Basic $19.00 Per Feature,Per Month ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.