--- title: "Emotive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Emotive Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/202425/Emotive/" page_type: "product" language: "en" --- # Emotive Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Emotive ## What is Emotive? Emotive, an SMS marketing software, empowers ecommerce brands to boost their revenue through automated, personalized text messaging campaigns. This platform offers integration with top ecommerce channels, such as Shopify and Magento, facilitating multi-channel attribution, CRM capabilities, and recovery of abandoned carts. By providing actionable insights derived from SMS and advertising data, Emotive assists brands in refining their SMS marketing strategies. The platform allows for advanced segmentation, targeting, automation, and tracking of performance across different platforms. ## What is Emotive used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 106 user reviews Reviews sentiment Positive 85% Neutral 3% Negative 12% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Conversational Marketing Platform / 2025 - eCommerce / 2025 - Mobile Marketing / 2025 - SMS Marketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Emotive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://emotive.io&name=Emotive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emotive 4.3 (106) VS. [4.9 (649)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price Contact vendor Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (106) Ease Of Use 4.5 (649) Value For Money 4.0 (103) Value For Money 4.7 (616) Customer Service 4.3 (104) Customer Service 4.8 (588) ## Emotive alternatives [4.8 (269)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (694)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202425/Emotive/alternatives/) ## FAQs about Emotive Overview ### What problems does Emotive solve? Emotive solves low customer engagement, weak SMS list growth, and time-consuming campaign setup by giving e-commerce teams conversational texting, segmentation, pop-ups, automations, and hands-on support with copy and onboarding. Small businesses, founders, marketers, and customer service teams use it to recover carts, send personalized promotions, and manage customer questions faster. Answer based on 89 reviews Overview ### Which roles and teams benefit most from Emotive? Emotive is most used by business owners, founders, and C-suite leaders who need a direct channel for revenue growth and customer engagement. Marketing teams use it to run text campaigns, automate outreach, and track response performance, while operations and customer service roles rely on it to manage conversations and improve follow-up speed. Answer based on 106 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Emotive built for? Emotive serves small businesses in ecommerce, with 100% of reviewers from that segment and Retail leading industries at 22%. It also fits Apparel & Fashion at 16% and Consumer Goods at 14%, especially for Shopify, BigCommerce, and Magento stores using it primarily for SMS marketing. Answer based on 106 reviews Features and Usability ### What are the key features of Emotive? Emotive includes core SMS marketing features like 2-way messaging, mass texting, audience targeting, customer segmentation, and scheduled broadcast messaging. Differentiators include conversational SMS with human handover, automated responses, and Shopify-focused lead capture. Reviewers also frequently mention its intuitive interface, reporting dashboards, and onboarding and customer support experience. Answer based on 82 reviews Integrations ### Which third-party tools and platforms does Emotive integrate with? Emotive integrates with Shopify, Klaviyo, Mailchimp, and Wisepops in reviewer-cited workflows, with catalog support for BigCommerce, WooCommerce, Slack, and Zapier. It connects to 12 third-party tools overall, spanning ecommerce platforms, email marketing, customer support systems like Gorgias and Help Scout, and help desk tools such as Zendesk Suite. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does Emotive offer? Emotive provides webinars, documentation, and videos to help teams get started. Webinars support guided learning in a live or scheduled format, documentation offers written reference materials for setup and feature review, and videos provide visual walkthroughs for self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Emotive offer, and how do users rate the experience? Emotive offers email/help desk, a knowledge base, phone support, and 24/7 live representatives. Many users describe support as responsive, hands-on, and helpful during onboarding, setup, and campaign planning. Some reviewers report frustration with account changes, reduced personalized support over time, and difficult billing or cancellation interactions. Answer based on 82 reviews Features and Usability ### How well does Emotive handle broadcast messaging? Emotive makes broadcast messaging easy to set up, schedule, and segment for many ecommerce and marketing teams. Users often like the campaign workflow, keyword targeting, and support guidance, though some mention limits with character counts, list selection, timing during busy periods, and broadcast analytics accuracy. Answer based on 26 reviews Features and Usability ### Is Emotive easy to use? Emotive offers an interface that feels intuitive for building SMS campaigns, managing conversations, and reading dashboard data. Many small business and ecommerce teams find setup quick and daily tasks straightforward, though some users note a learning curve in advanced automations and want better mobile access, navigation, and customization. Answer based on 25 reviews ## Who uses Emotive? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) Emotive supports all three of the features reviewers value most: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send text campaigns at scale, tailor messages to individual customers, and manage direct communication more effectively, allowing teams to improve outreach, increase relevance, and build stronger customer connections. SMS Messaging 4.7 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Send messages via SMS Message Personalization 4.3 (39) 48.72% of 39 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 2-Way Messaging 3.9 (29) 37.93% of 29 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Contact Management 3.7 (25) 32.00% of 25 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Scheduled Messaging 4.3 (43) 55.81% of 43 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Mass Texting 4.0 (40) 47.50% of 40 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Emotive 24 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - One-to-One Messaging: Send personal messages to clients or attendees - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Templates: Sample files or documents that could be customized as needed or used as is --- Get Advice We can help you find the software with the features you need. Features 4.2 (106) 4.2 Based on 106 reviews ## Pricing Value for money 4.0 (103) ### Starting price Free trial available Value for money 4.0 (103) 4.0 Based on 103 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (104) 4.3 Based on 104 reviews ## User reviews Overall rating 4.3 Based on 106 reviews Filter by rating 5(76) 4(14) 3(3) 2(0) 1(13) Mentioned topic Sorted by most recent LM Laura M. Strategy Director Marketing and Advertising ### "Don't launch your SMS campaigns anywhere but on Emotive!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2025 We have recommended Emotive to many clients to help launch their SMS program. Pros It is super easy to use Emotive's tool to build SMS campaigns. The interface is fun to work in. Replying to conversations is streamlined and I can get through it quickly while still servicing the customer with a response. The best part of Emotive is their team - they are always there for you to call on for text copy help and platform help. They are always responsive and seems like they love their job with Emotive. Cons I have tried to think of a con about Emotive and I cannot come up with one! Alternatives considered [Postscript](https://www.capterra.com/p/199013/Postscript/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [Attentive](https://www.capterra.com/p/179576/Attentive/) Reasons for choosing Emotive Emotive was easy to get started with and the team was very present vs. others where it seemed like they had a good sales force but harder implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UD Undra D. Creative Director Apparel & Fashion ### "Great Service + Great Customer Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 3, 2025 Overall I am very happy with Emotive and my customer experience manager JC. Pros I like the one-on-one customer service. My experience manager JC has made managing my SMS so much easier. He is vested in the success of not only my SMS but my brand. Cons The yearly contract - but I now understand because they need the time to work with the brand for it to be successful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Susan M. Owner Retail ### "Strategic & organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 3, 2025 When I don’t understand something or have questions, they always take time to explain. Pros As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team. Cons Pricing is reasonable. At first I didn’t understand it but they are always willing to explain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matt S. President and CEO Retail ### "Customer Centric SMS Experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 I really appreciate the custom and hands on approach to working on engaging the customer through SMS. Pros emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive. Cons Nothing worthy of note. Although their support is off seas, they are always available to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Trevor A. Owner Marketing and Advertising ### "Increase your ROI w/ Conversational Messaging by Emotive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors. Pros The way they handle SMS messaging for e-commerce storefronts. The pricing is also a huge pro! Cons Nothing not to like. The service works, their staff is super responsive, and once you learn about conversational messaging, you will see what I'm talking about! Switched from [Omnisend](https://www.capterra.com/p/153508/Omnisend/) We saw what a difference conversational messaging could do for our clients. Alternatives considered [Attentive](https://www.capterra.com/p/179576/Attentive/) Reasons for choosing Emotive We chose Emotive because of the low cost! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Ashley R. General Manager Retail ### "FANTASTIC Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2024 Pros The customer service has always been FANTASTIC! Specifically with our Rep, \[sensitive content hidden\]. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze! Cons They went through a phase where they went through a lot of Reps. We were getting a new one every few weeks. This made it hard to bond with them; however, they have all been super nice and easy to work with. Our current Rep, , \[sensitive content hidden\], will hopefully stay around :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Paul C. eComm Strategy Marketing and Advertising ### "We’ve tried plenty of SMS tools in the past" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 25, 2024 We’ve tried plenty of SMS tools in the past, and so far, most of them fall short. But Emotive? It’s a whole different story. Emotive has consistently helped our eCommerce clients pull in solid leads and real-world sales. Case in point: in just our first three months, we tripled our SMS opt-ins. Yup, 3x. Pros The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day. Cons Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Makio M. Founder Apparel & Fashion ### "Amazing experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2024 Very Positive. Emotive has been stellar in their guidance and investment in me as a client. Pros Tailored and Hands-on approach. Very engaged and supportive to your goals. Cons Costs can grow quickly as you scale. Does require some strategy investment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MU Megan U. Owner Cosmetics ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Overall, Emotive has been instrumental in increasing my bottom line with virtually no time involved! \[sensitive content hidden\] are easily accessible for support and ad creating during my busy seasons. Pros ROI is high, easy to use, great support and when my business is in high season, \[sensitive content hidden\] (my assigned copywriter) has my back. She is so good at capturing the voice and brand of glō as well as checking in to see if I need her to create broadcasts. The investment seems high at $200+/mo but with each sms blast, the return is rarely less than $1-2k Cons Creating segments is tricky for me! As a business owner, I’d rather spend my time in the lab and in front of customers so I rarely take the time to figure out how to create segments. Despite my tech challenges, I can always lean on the Emotive support team to create these segments for me. Alternatives considered [Cartloop SMS Marketing](https://www.capterra.com/p/213395/Cartloop-SMS-Marketing/) Reasons for choosing Emotive Customer service and support with Emotive was a big selling point Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Karen G. Owner Retail ### "Easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2024 Great!! The staff are so helpful and helped when needed. Pros The great customer service and the people Cons Just the learning process, but once you got it it is super easy and awesome to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202425/Emotive/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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