# Page 2 | Emotive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Emotive the right SMS Marketing solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202425/Emotive/reviews --- Emotive 4.3 (106) [View alternatives](https://www.capterra.com/p/202425/Emotive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Emotive ## Showing most helpful reviews Showing 26-50 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use UD Undra D. Creative Director Apparel & Fashion Used the software for: 2+ years ### "Great Service + Great Customer Service " March 3, 2025 5.0 Overall I am very happy with Emotive and my customer experience manager JC. Pros I like the one-on-one customer service. My experience manager JC has made managing my SMS so much easier. He is vested in the success of not only my SMS but my brand. Cons The yearly contract - but I now understand because they need the time to work with the brand for it to be successful. Review Source SM Susan M. Owner Retail Used the software for: 6-12 months ### "Strategic & organized" February 3, 2025 5.0 When I don’t understand something or have questions, they always take time to explain. Pros As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team. Cons Pricing is reasonable. At first I didn’t understand it but they are always willing to explain. Review Source AR Ashley R. General Manager Retail Used the software for: 2+ years ### "FANTASTIC Customer Service" October 9, 2024 5.0 Pros The customer service has always been FANTASTIC! Specifically with our Rep, \[sensitive content hidden\]. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze! Cons They went through a phase where they went through a lot of Reps. We were getting a new one every few weeks. This made it hard to bond with them; however, they have all been super nice and easy to work with. Our current Rep, , \[sensitive content hidden\], will hopefully stay around :) Review Source CP Christopher P. Director of Marketing Wholesale Used the software for: 2+ years ### "Great customer service, reliable platform, good prices" July 23, 2024 5.0 We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and shows exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI. Pros Customer service reps are very helpful, always make suggestions, answer all questions quickly through calls or email. The platform is dependable and the analytics are very good. Cons There was a short period of about 4 hours, over a year ago, when they system went down and couldn't send. This was the only time this happened in over 2 years. It never happened again. Review Source SR Stephanie R. Email and SMS Marketing Consumer Electronics Used the software for: Less than 6 months ### "Highly Recommended!" July 26, 2024 5.0 Pros We couldn't be happier with the services provided by Emotive! Their SMS platform is user-friendly and incredibly effective for our marketing campaigns. \[sensitive content hidden\] have been fantastic to work with; anytime we need assistance, they are quick to provide updates. Our SMS campaigns have proven to be an excellent way to reach our customers quickly and effectively. Highly recommended for any business looking to enhance their SMS marketing strategy! Cons At the moment, we do not have a negative experience working with Emotive. Their team is great. Review Source PC Paul C. eComm Strategy Marketing and Advertising Used the software for: Less than 6 months ### "We’ve tried plenty of SMS tools in the past" September 25, 2024 5.0 We’ve tried plenty of SMS tools in the past, and so far, most of them fall short. But Emotive? It’s a whole different story. Emotive has consistently helped our eCommerce clients pull in solid leads and real-world sales. Case in point: in just our first three months, we tripled our SMS opt-ins. Yup, 3x. Pros The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day. Cons Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on. Review Source LS Lital S. Owner, Designer Apparel & Fashion Used the software for: 6-12 months ### "Emotive has been great to work with" August 5, 2024 5.0 Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing. Pros They are very responsive, quick at helping and suggesting ideas to implement. Cons I had a few changes in account managers, but it was a smooth transition. Review Source KG Karen G. Owner Retail Used the software for: Less than 6 months ### "Easy to use!" August 14, 2024 5.0 Great!! The staff are so helpful and helped when needed. Pros The great customer service and the people Cons Just the learning process, but once you got it it is super easy and awesome to use. Review Source SJ Shae J. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Emotive is the helpful SMS service we have needed all along" June 11, 2024 5.0 Everything has been incredible. We have recommended it to friends. Everything is very user friendly and there is so much help, which I tend to need! Pros We love how helpful employees are. Previously it was hard for us to come in contact with those we worked with at our previous company. Everyone goes above and beyond to help! Cons No complaints at all with emotive! We love it. Switched from [Attentive](https://www.capterra.com/p/179576/Attentive/) Pricing- much more affordable. After making the switch, I realized how much help we were not being provided. Review Source IS Ioana S. Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "A Personalised Way to Communicate with Customers " May 22, 2024 4.0 We had a negative experience to start as the app needs support in terms of new customers and constantly growing a phone list. Luckily, after this experience, EMotive was able to turn this around for us and provides us good ROAs month over month. Pros Great customer service and representative team- every member I've worked with on our service has been fantastic. The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so. It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times. They paired us up with a similar company to review what they were doing which was a fantastic aid. Overall, Emotive has become a customer support channel for us. Cons You cannot leave their contract and are essentially signing onto a year-long contract. Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American # when we are based in Canada. Review Source DS David S. CEO Food & Beverages Used the software for: 2+ years ### "Powerful Marketing Tool" June 4, 2024 5.0 Pros Customer Service! While the tech is quite powerful, it is the people that really separate Emotive from some of the other platforms. We get continual guidance even after many years of working together. New services and added features are always being offered and developed as well. Cons Hard to find anything that I do not like. Review Source JS Jeff S. COO Consumer Goods Used the software for: 6-12 months ### "Great Customer Service!" July 16, 2024 5.0 Pros Copy writing team is great and always on time. Cons We have had several different managers since signing up, but they all have been great. Review Source CO Carlton O. Manager Restaurants Used the software for: I used a free trial ### "Words cannot describe how happy I am with this service!" May 21, 2024 5.0 The experience with \[sensitive content hidden\] was one of the most pleasant experiences I have ever had with efforts of growing my ecom business! Pros Words can’t describe the sheer happiness I experienced working with \[sensitive content hidden\] of Emotive. I was on the fence as a small business owner in moving forward with SMS Marketing for my online store because there were so many options and so who can you trust. I am so happy that I fell into the hands of \[sensitive content hidden\] of Emotive because they walked me through, step by step, the process technically and conceptually. In less than 1 week of onboarding I saw more than a 10x return on initial spend budget! As soon as I thought it could not get any better, my success manager with Emotive just added to the assurance of continued growth with a detailed action plan, guidance and strategies. This company and trusted staff is a game changer! Cons That I can’t hire all of their staff to work with me at my business. Review Source KP Karim P. CEO Furniture Used the software for: Less than 6 months ### "\[sensitive content hidden\] @Emotive has been terrific! " July 4, 2024 5.0 My overall experience with Emotive has been good Pros \[sensitive content hidden\] @Emotive has been terrific! Always available when asked to connect and help. Very Happy! Cons Wich they also had the ability to send messages via email Review Source VV Victoria V. CEO Cosmetics Used the software for: Less than 6 months ### "So Happy We Made the Switch " May 28, 2024 5.0 Still very happy with the support team and the overall functionality of the app Pros The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched Cons Emotive could definitely work on customer segments. This is my biggest drawback,the ability to segment customers that HAVEN'T made a purchase in a time period is frustrating and should be standard. Switched from [Postscript](https://www.capterra.com/p/199013/Postscript/) Pricing I was offered was much better and the support team really made the decision for me Review Source OG Ofra G. CEO Design Used the software for: 1-2 years ### "Why I recommend Emotive" May 15, 2024 5.0 Great and very responsible team to work with. Worked with this company then moved to a different one. Was disappointed and returned to Emotive. Obviously great service. Pros Great and very responsible team to work with. Always reply in a timely manner and take the time to help our company grow. Cons I would prefer a slightly better rate if possible per each time Reason for choosing Emotive Better and more professional team to work with that produce successful results Switched from [Attentive](https://www.capterra.com/p/179576/Attentive/) Did not receive good results with customers and their team was very rude and unhelpful Review Source TA Trina A. Founder Retail Used the software for: 6-12 months ### "Would recommend" June 25, 2024 5.0 Excellent experience, would recommend to other small businesses who would benefit from support on the creative and ideation side with SMS. Pros Vey quick response time on customer service / troubleshooting. Cons Some glitches in their analytics platform. Switched from [Attentive](https://www.capterra.com/p/179576/Attentive/) Attentive was too expensive compared with Emotive. Review Source PG Pranav G. Owner Food & Beverages Used the software for: Less than 6 months ### "Great Service" July 10, 2024 5.0 Pros Great service, the best part I liked is to have strong support system that reduces your work load to great extent so we can focus on decision makings and other important tasks. Cons Meeting scheduling and client time allotment can get better. Review Source CB Catalina B. office manager Retail Used the software for: Less than 6 months ### "we love emotive!" May 23, 2024 5.0 very good experience overall! we are happy we chose this company! Pros Easy to use, and happy with their rep, always is prompt to help with our enquiries & campaigns! Cons At this moment is nothing negative to comment! Review Source HR Heather R. Director of Marketing Apparel & Fashion Used the software for: 6-12 months ### "Easy SMS for business use" June 13, 2024 5.0 Pros The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful way that drives connection and sales. Cons There is a monthly minimum spend on top of a platform fee. Review Source DR Daniel R. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best Messaging Tool to use for Ecommerce" June 3, 2024 5.0 Pros Their onboarding was really smooth and easy to set up. Integrates with klaviyo and was a seemless process getting all of my contacts synced over. Cons Some of the tools are just a little confusing to use when getting started, but they have a ton of resources to go through to set up whatever you need. Review Source Melissa N. Creative Director Retail Used the software for: Less than 6 months ### "Thank you for your help" May 20, 2024 5.0 Pros Makes things easier to understand and as I am very visual it is a great support to me when I am doing my tasks. Cons Does not really apply. I thought that the platform was very helpful in general. Review Source SM Stephen M. Owner Apparel & Fashion Used the software for: 6-12 months ### "Great software" May 9, 2024 5.0 Pros The automations and personalized flows were awesome Cons The contract terms were vague. And support wasn't overly strong with communication Review Source JW Junyi W. Co-Founder Consumer Goods Used the software for: 6-12 months ### "We enjoyed working with Emotive!" April 23, 2024 4.0 Pros We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list! Cons The user interface could be improved but did not impact any product capabilities. Reason for choosing Emotive Good pricing and had customer success support to help plan out campaigns. Review Source JG Jen G. President Cosmetics Used the software for: 2+ years ### "No longer a good service . Overpriced and overcharged" March 2, 2023 1.0 If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages.We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices. Pros very little. The platform has b en edits but the dishonesty of the company overshadows anything good they have Cons Greedy people just looking to charge. Does not care for the customer and in fact overcharged us too many times to count Switched from [Mobiniti](https://www.capterra.com/p/159958/Mobiniti/) emotive had more features Review Source Similar Products Featured