# Page 3 | Emotive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Emotive the right SMS Marketing solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202425/Emotive/reviews --- Emotive 4.3 (106) [View alternatives](https://www.capterra.com/p/202425/Emotive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Emotive ## Showing most helpful reviews Showing 51-75 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Amry F. CMO Sporting Goods Used the software for: I used a free trial ### "Inexpensive way to track email customers!" April 5, 2024 5.0 I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products.\[sensitive content hidden\] were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. Pros I like how it can track users after 7 days. We currently use Klaviyo, but having Emotive helps with tracking even more users. Cons We pay for users tracked but not emails sent. I wish we could pay for the amount of emails it sends. This is because we have a high-cost product, so browse abandonment emails don't work as well as abandoned checkout/abandoned cart emails. However, we would still get charged for people tracked through browse abandonment. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Attentive](https://www.capterra.com/p/179576/Attentive/) Reason for choosing Emotive I chose Emotive to use in collaboration with Klaviyo. We are very happy with our texting service Attentive, so we did not want to switch. Review Source PG Pranav G. Owner Food & Beverages Used the software for: Less than 6 months ### "Great Service" July 10, 2024 5.0 Pros Great service, the best part I liked is to have strong support system that reduces your work load to great extent so we can focus on decision makings and other important tasks. Cons Meeting scheduling and client time allotment can get better. Review Source Melissa N. Creative Director Retail Used the software for: Less than 6 months ### "Thank you for your help" May 20, 2024 5.0 Pros Makes things easier to understand and as I am very visual it is a great support to me when I am doing my tasks. Cons Does not really apply. I thought that the platform was very helpful in general. Review Source TE Terri E. President Consumer Goods Used the software for: 6-12 months ### "Don't fall into trap" April 14, 2023 1.0 Extremely poor with negative results Pros It was easy to use but lead generation was false and caused a huge bill with no results. Cons False lead generation and misleading contracts Review Source TH Taylor H. Owner Retail Used the software for: 1-2 years ### "Do not use this company!" January 13, 2023 1.0 DO NOT USE THIS COMPANY!!!We have had 3 very serious issues with this company1. They initially encouraged emoji use and did not clarify EVERY emoji was billed as an MMS, essentially quadrupling what we thought we were spending. Did nothing to rectify the situation for us but finally added something showing how they’re charged2. We were not happy with the service as we constantly kept have what felt like sneaky charges being added. We also found a cheaper more known brand that consolidated sms and email. They basically would not allow us to cancel essentially slashing rates to nothing to keep us. This pissed me off that we’d been so screwed on prosing for the past year. Also they forced us to keep our contract the remaining 10 months paying $200/month. (Annoying but I should have been more diligent understanding our contract).3. THEN 6 months into entirely not using the service they charge me a random $20 for a “carrier fee” and have absolutely refused to refund. Emotive is a scam or desperate for cash. Either way stay far, far away. So many reputable companies with better pricing. Pros The service sends texts the rep was nice when we first joined. Cons Charged unauthorized fees to my card, no way to remove billing info, very hard to cancel and get out of contracts Review Source Paola J. Owner Furniture Used the software for: 6-12 months ### "Need cancel my suscription " April 9, 2022 1.0 I send broadcasting with no sales, after 6 Months I said please cancel this service and they still charge my credit card. They are miserable said that they cancel but I still needs to pay to them. Pros I don’t like this software! I was told that they will do the broadcasting for me that is why I sign. They are super pushy to sign a contract ! Cons I only got every day 4 new subscribers, always same number wired Reason for choosing Emotive I will never write this review If they were cancel my suscription ! How you can not understated that it did not work for us ? That if I make some sales Is for Google Adds not because I have a pop up from you ! I delete this app long ago and they call me to say I need to reinstall and they will do all for me, they won’t ! I want to cancel but they will charge me anyways ! This app is beyond ridiculous ! Look another company that you don’t need to sign any contract up front ! It’s not worth it any ! I asked thousand emails please cancel they said they won’t cancel ! Review Source JW Junyi W. Co-Founder Consumer Goods Used the software for: 6-12 months ### "We enjoyed working with Emotive!" April 23, 2024 4.0 Pros We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list! Cons The user interface could be improved but did not impact any product capabilities. Reason for choosing Emotive Good pricing and had customer success support to help plan out campaigns. Review Source SM Stephen M. Owner Apparel & Fashion Used the software for: 6-12 months ### "Great software" May 9, 2024 5.0 Pros The automations and personalized flows were awesome Cons The contract terms were vague. And support wasn't overly strong with communication Review Source VR Verified Reviewer E-Commerce Manager Consumer Goods Used the software for: Less than 6 months ### "Love the personal side of Emotive!" March 23, 2021 4.0 Love the customer support! Pros I love that the SMS marketing tool is designed to send text without being too abrupt and salesy but more like a text from your friend. Love how easy it is to use the tool. Cons The analytics. I would like to see more metrics on how we performed for each broadcast for that specific one we sent, not how Emotive have generally lead to the conversion overall. Sometimes the numbers are way off and I see that a broadcast would make over $5k but in reality we haven't even made that much in a day. Alternatives considered [Attentive](https://www.capterra.com/p/179576/Attentive/) Review Source FD Fausto D. Brand Manager Marketing and Advertising Used the software for: 6-12 months ### "Best Customer Support We've Work With" April 18, 2024 5.0 The experience has been great. I don't have any complaints. Pros I like the ease of use of the platform. Cons It lacks a mobile app. That would be convenient to work on the road or see progress. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Emotive It had better integration with our e-commerce platform and the ease of use. Review Source MM Marco M. CEO Consumer Services Used the software for: 1-2 years ### "Stay away" September 8, 2022 1.0 In addition to the problems above, Emotive stores our payment information without our authorization. Having been alerted by us, they removed our credit card information once but later continued to store the new payment info without our authorization. They initiated the charges whenever they wanted, even if we kept trying to dispute them. Horrible experience! Pros SMS marketing is unique and relevantly new, but I would suggest using other solutions instead of Emotive. Cons Their sales team is not ethical. When they sold us the service, the salesperson kept saying that we can cancel any month. However, the actual situation is that we can cancel any month AS LONG AS WE PAY THE REST OF THE 12 MONTHS. Make sure you read the terms very carefully. It's referring to a different webpage hosted on their website, which is subject to change anytime. Review Source Eloy Y. Head of E-Commerce Consumer Goods Used the software for: I used a free trial ### "What a trial period" April 1, 2021 5.0 Extremely positive, \[SENSITIVE CONTENT HIDDEN\] was our implementation specialist and she was very helpful in answering ALL of our questions and boy did we have a lot. She took the extra time to walk us through each and every part of the tool and we also had lots of questions after we got set up which she answered thoroughly. Pros We enjoyed the customer support the most - the software worked well but the support part was honestly the best we have ever seen. Thank you \[SENSITIVE CONTENT HIDDEN\]. Cons At the end of the day this software fit right into what we were looking for however Klaviyo had just launched an SMS service and that is a tool that we use already for email marketing so we are going to use Klaviyo SMS service. Review Source CG Caressa G. Marketing Coordinator Education Management Used the software for: 6-12 months ### "Emotive is the best SMS Platform!" January 13, 2023 5.0 My overall experience has been absolutely amazing! I look forward to growing our business through emotive Pros What I love most about emotive is that their team is constantly sending out guides to help you up your SMS messaging game. That being said they do a great job of reaching out when they think a campaign is going to be beneficial to our company. Along with that, the app is so easy to use and makes for a quick process. Cons I never heard about the automated response platform therefore the fact that that is lacking is something to consider promoting more in the future. Review Source JT Justin T. Marketing Executive Marketing and Advertising Used the software for: 6-12 months ### "Amazing Service " January 27, 2021 5.0 The amazing thing is all the support you will receive. From monthly phone call check-ins to help setting up a new account. My business prides itself in responsiveness and customer support, and Emotive clearly has this as a top priority as well Pros Honestly, I love just about everything about Emotive software. The team at emotive is extremely supportive when setting up a new account. It is a super user-friendly platform to get going with the basics from day one. I love how simple it is to set up a broadcast and segment different lists based on users' actions (purchases, etc.) Cons I have not jumped into the AI feature much of setting up interactive automotive responses to capture segmented data. I also wish there was a chrome extension or an app for slack that would update me when a text message came through. An easier way to respond to people interacting with our brands would be helpful. Reason for choosing Emotive I chose Emotive because of the amazing support and the ease of using the software Review Source LL Leonard L. Employee Retail Used the software for: 6-12 months ### "Scammers - stay away " January 2, 2024 1.0 They charged me for a bunch of unsent SMS campaigns - I lost thousands of revenue from their ability to not deliver on big sales and product launch days. Instead of apologies they are not refunding the money to me. Again no texts were sent, they are charging as though they were and not refunding me. It's been months of back and forth emails and thousands of dollars lost. LOOK ELSEWHERE - IT A SCAM Pros They promised a bunch of stuff - did not deliver Cons They charged for texts not sent and refuse to refund Review Source EM Elizabeth M. VP Luxury Goods & Jewelry Used the software for: I used a free trial ### "Easy Set Up" April 3, 2024 5.0 \[sensitive content hidden\] are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless. Pros Seamless set up and \[sensitive content hidden\] are very attentive. They answer all of our questions in a timely manner and come up with solutions quickly. Cons organically getting phone numbers for sign up. its a slow process that takes time. Review Source CB Catalina B. office manager Retail Used the software for: Less than 6 months ### "we love emotive!" May 23, 2024 5.0 very good experience overall! we are happy we chose this company! Pros Easy to use, and happy with their rep, always is prompt to help with our enquiries & campaigns! Cons At this moment is nothing negative to comment! Review Source KT Kiara T. Customer Service Textiles Used the software for: 6-12 months ### "SMS marketing is the future " January 26, 2021 5.0 My experience is very positive it made up 2% of our business last year and our goal is to grow it to 5% Pros in 2021 in beyond I believe that conversational tones through SMS is what's really going to drive sales. When customers feel like they're being spoken to instead of spoken "AT" we all win. Emotive allows me to build a better more exclusive relationship with customers of my brand. Cons For me its the character count, with a limited about of characters sometimes it can be very hard to get a message across to the customer. Review Source Madison A. Marketing Director Apparel & Fashion Used the software for: I used a free trial ### "Super effortless" May 13, 2021 5.0 Super user friendly and overall great for customizing your copy. Pros This is super easy to integrate an the dashboard is extremely user friendly. Cons The desktop feature is currently not working, so this isn't an option for signups/opting in. Alternatives considered [Attentive](https://www.capterra.com/p/179576/Attentive/) Reason for choosing Emotive Pricing Review Source JL Janet L. Digital Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Emotive is a great choice for SMS" January 26, 2021 4.0 Overall they are very helpful and responsive to any questions or issues. They are an extension of our team really and always willing to help us with copy or set up messages for us if we need the help. Pros It's easy to set up campaigns and broadcast messages. We were up and running on the platform the same day we started with them. Cons The reporting isn't as robust as I would like and you have to bounce between sections to see how each campaign is doing and they don't use short codes. Reason for choosing Emotive We were approached by them with a 5X ROAS guarantee, so we tested with them for three months, exceeded that ROAS each month and have kept them as part of our marketing mix. Review Source Will K. Chairman Consumer Goods Used the software for: 6-12 months ### "Emotive is a solid solution with a unique angle amongst SMS providers" March 23, 2021 5.0 We have great success and ROI from Emotive since day 1! Pros Emotive is easy to use and easy to deploy but the functionality I like best is the human interaction that is unique to Emotive. Results have been strong. Fantastic ROI. Cons Nothing that jumps out at me as a con. The onboarding was slightly rocky as there was a bit of a disconnect between sales and implementation but this got ironed out amicably and quickly. Review Source LH Liz H. Owner Retail Used the software for: 1-2 years ### "Do Not Use" June 27, 2023 1.0 Pros It works well but beware of your contract or you will never be able to get out of it. Cons PREDITORY CONTRACT, DO NOT USE. This app does work well but if you are not aware of their exact contract terms you are screwed. They give no notice of contract auto renews and then offer not solutions on breaking it early. We are obligated to buy out the full contract or keep using this stupid and expensive service. When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $. DO NOT USE, I repeat, DO NOT USE Review Source AI Anthony I. CEO Warehousing Used the software for: 6-12 months ### "Really bad company" October 30, 2023 1.0 very poor, they did not live up to expectation, do not stand by the results and then try to hold you hostage. Pros We d not know because they never delivered Cons that they do not stand behind thier claims Review Source AL Audrey L. Marketing Manager Medical Devices Used the software for: 6-12 months ### "Personalized Content" March 28, 2022 5.0 Things have been great with Emotive! The ease of use and accessibility of this platform is really great and helps our business move efficiently. Pros I love that Emotive can personalize our content to match our messaging! Cons Third party pop ups are not the best, especially when trying to track real data. Review Source BB Ben B. Head of Marketing and Ecommerce Apparel & Fashion Used the software for: 6-12 months ### "Great Product for Any Sized Business" January 27, 2021 5.0 Very satisfied with the tool's capabilities and overall strategic recommendations and alignment on mutual goals. Pros Overall onboarding, ease of use, implementation and going live were all very simple. To get up and running was easy. Pricing is fair and ongoing product enhancements are frequent and allow them to stay ahead of trends and competition. Cons Limitations in nuances of two-way conversations are industry wide among all competitors, however Emotive is making strides to improve this facet of the channel. Reason for choosing Emotive Many factors contributed to the decision to partner with Emotive. Overall tech capabilities, strategic support, roadmap goals and pricing all weighed in for this decision. Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.