--- title: "Channel.me Live Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Channel.me Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/202459/Live-Chat/" page_type: "product" language: "en" --- # Channel.me Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Channel.me Live Chat ## What is Channel.me Live Chat? Software can be frustrating for users who are less technical. That's why we build a new live chat together with the people who use it. They are responsible for success of chatting with customers. ## What is Channel.me Live Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Channel.me Live Chat?[Manage this product listing](https://www.g2.com/products/channel-me-live-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Channel.me Live Chat 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,466) Value For Money 0.0 (0) Value For Money 4.6 (11,516) Customer Service 0.0 (0) Customer Service 4.7 (10,729) ## Channel.me Live Chat alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Channel.me Live Chat Overview ### What company size and specific industries is Channel.me Live Chat built for? Channel.me Live Chat is designed for companies with a contact center, making it a fit for organizations of any size that manage customer support or service operations through a contact center environment. Features and Usability ### What are the key features of Channel.me Live Chat? Channel.me Live Chat offers real-time consumer-facing chat, chat/messaging, and proactive chat for website conversations. It also includes autoresponders, canned responses, transfers/routing, and offline form handling. Additional features include website visitor tracking, transcripts/chat history, reporting/analytics, file sharing, screen sharing, customizable branding, mobile access, and third-party integrations. Integrations ### Which third-party tools and platforms does Channel.me Live Chat integrate with? Channel.me Live Chat integrates with Google Analytics 360 for tracking and reporting. It connects to one third-party platform in the official catalog, giving teams a direct way to connect chat activity with analytics data. Getting Started and Support ### What training and onboarding options does Channel.me Live Chat offer? Channel.me Live Chat provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, and documentation offers written reference for self-paced review of features and steps. Getting Started and Support ### What customer support options does Channel.me Live Chat offer? Channel.me Live Chat provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support quality is available here, so support experiences such as response speed or helpfulness cannot be described from the catalog data alone. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Channel.me Live Chat supports **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations directly and connect with customers across more than one channel. However, it does not include **Real-Time Notifications**. Instead, it offers other features that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay available to customers, respond from different locations, and keep a record of past interactions, allowing teams to handle conversations more efficiently and maintain better service continuity. API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Customizable Branding Add customized logos and colors to align with company branding Channel.me Live Chat 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $19.00 Per Feature,Per Month ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.