# Channel.me Live Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Channel.me Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/202459/Live-Chat --- # Channel.me Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Channel.me Live Chat ## What is Channel.me Live Chat? Software can be frustrating for users who are less technical. That's why we build a new live chat together with the people who use it. They are responsible for success of chatting with customers. ## What is Channel.me Live Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Channel.me Live Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://channel.me&name=Channel.me Live Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Channel.me Live Chat 0.0 VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $19 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (30) Value For Money 0.0 (0) Value For Money 4.4 (29) Customer Service 0.0 (0) Customer Service 4.7 (30) ## Channel.me Live Chat alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Channel.me Live Chat Overview ### What company size and specific industries is Channel.me Live Chat built for? Channel.me Live Chat is designed for companies with a contact center, making it a fit for organizations of any size that manage customer support or service operations through a dedicated contact center environment. Features and Usability ### What are the key features of Channel.me Live Chat? Channel.me Live Chat includes real-time consumer-facing chat, chat/messaging, autoresponders, canned responses, and proactive chat for handling visitor conversations. It also offers transfers/routing, transcripts/chat history, website visitor tracking, file sharing, screen sharing, reporting/analytics, and third-party integrations for connecting chat activity with other systems. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Channel.me Live Chat integrate with? Channel.me Live Chat integrates with Google Analytics 360 for tracking and reporting. The catalog lists this analytics platform as a supported integration, giving teams a way to connect chat activity with website measurement and performance data. Getting Started and Support ### What training and onboarding options does Channel.me Live Chat offer? Channel.me Live Chat provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars offer group instruction, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Channel.me Live Chat offer? Channel.me Live Chat provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support appears organized around self-service articles and direct contact options, but there is no reviewer feedback to describe response times, helpfulness, or common frustrations with support experiences. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Channel.me Live Chat 17 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $19.00 Per Feature,Per Month ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.