--- title: "Zelis Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zelis Software - reviews, pricing plans, popular comparisons to other Claims Processing products and more." source_url: "https://www.capterra.com/p/202474/Zelis-Payments/" page_type: "product" language: "en" --- # Zelis Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zelis ## What is Zelis? Zelis is modernizing the business of healthcare by building something remarkable: a connected platform that bridges gaps in the financial system and aligns interests across healthcare insurers, providers, and consumers. Our platform is transforming the financial experience for more than 700 payers, including national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. ## What is Zelis used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zelis?[Manage this product listing](https://www.g2.com/products/zelis/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zelis 4.0 (1) VS. [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price $0.01 Per User, One Time Starting Price $69 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (969) Value For Money 4.0 (1) Value For Money 4.6 (691) Customer Service 4.0 (1) Customer Service 4.7 (919) ## Zelis alternatives [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (66)](https://www.capterra.com/p/110016/TotalMD/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (31)](https://www.capterra.com/p/201393/Euclid/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (51)](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202474/Zelis-Payments/alternatives/) ## FAQs about Zelis Overview ### What company size and specific industries is Zelis built for? Zelis is designed for U.S. medical, dental, and property and casualty insurance carriers, third-party administrators, medical and dental providers, and consumers. It is built for organizations and stakeholders in the healthcare and insurance sectors rather than a specific company size. Features and Usability ### What are the key features of Zelis? Zelis offers healthcare payment and claims management features such as ACH payment processing, electronic payments, claims tracking, claims settlement, and remittance advice. It also includes billing and invoicing, payment processing, fraud detection, customizable reports, workflow automation, and integrations through API and third-party integrations. Getting Started and Support ### What training and onboarding options does Zelis offer? Zelis provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled topic-based learning, and documentation and videos offer self-paced reference and walkthrough materials. Getting Started and Support ### What customer support options does Zelis offer? Zelis provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find answers or contact support, but no reviewer feedback is available to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 17,640 Claims Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Zelis supports **Data Security** and **Online Payments**, helping businesses protect sensitive payment information and accept transactions through digital channels. However, it does not include **Mobile Access**. Instead, it offers other highly rated capabilities, such as **Payment Fraud Prevention** (**56%**) and **Debit/Credit Card Processing** (**52%**), providing teams with added protection against fraudulent activity and dependable card payment handling. Data Security 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Payment Fraud Prevention 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Debit/Credit Card Processing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions ACH Payment Processing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Zelis 32 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Customer Management: Store and organize information about customers and previous interactions - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - For Insurance Industry: Intended to be used by insurers - Fraud Detection: Identify and prevent suspicious activity - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Payments: Accept and process online payment transactions - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Real-Time Data: Receive data and information in real time - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Basic $0.01 Per User,One Time Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ND Nancy D. COO Insurance ### "Paragon" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 29, 2022 Pros The ease of integration with VBA and our system Cons Not sure we had a strong dislike to report Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.