# SmartCrowd Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SmartCrowd Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/202475/SmartCrowd

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# 

 SmartCrowd Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SmartCrowd

## What is SmartCrowd?

Empower your most passionate customers and brand advocates to become your best-performing customer service team through our SmartCrowd platform. We call this Gig Customer Service (GigCX). SmartCrowd integrates with your CRM systems securely to route relevant customer service queries to a crowd of your brand's biggest fans who are fully trained so they can answer them on a gig-basis. Join Limitless to benefit from higher CSATs, lower cost-to-serve, unbeatable demand flexibility, and more.

## What is SmartCrowd used for?

[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for SmartCrowd?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.limitlesstech.com&name=SmartCrowd)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SmartCrowd

5.0 (2)

VS.

[### nService](https://www.capterra.com/p/127109/nService/)

[0.0](https://www.capterra.com/p/127109/nService/#reviews)

Starting Price

Contact vendor

Starting Price

$60

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

0.0 (0)

Value For Money

5.0 (1)

Value For Money

0.0 (0)

Customer Service

5.0 (1)

Customer Service

0.0 (0)

## SmartCrowd alternatives

Highest Rated

[e-bot7](https://www.capterra.com/p/173390/e-bot7/)

[5.0 (2)](https://www.capterra.com/p/173390/e-bot7/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/173390/e-bot7/)

[Vocalcom](https://www.capterra.com/p/255174/Vocalcom/)

[0.0](https://www.capterra.com/p/255174/Vocalcom/#reviews)

Starting price

$65.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/255174/Vocalcom/)

[Sugar Serve](https://www.capterra.com/p/203733/Sugar-Serve/)

[5.0 (1)](https://www.capterra.com/p/203733/Sugar-Serve/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/203733/Sugar-Serve/)

[View all alternatives](https://www.capterra.com/p/202475/SmartCrowd/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Call Center Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Knowledge Base Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Surveys & Feedback

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

API

Application programming interface that allows for integration with other systems/databases

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

SmartCrowd 6 features

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gauge satisfaction and receive information for improvement and success

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CH

Christina H.

Consumer Care Business Intelligence Manager

Consumer Goods

### "Very impressed!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 15, 2021

In addition to the abovementioned, we've been very impressed with the Limitless team. We find them to be very easy to work with; they're organised, always prepared for meetings and do great project management. They quickly understood our use case and the complexity of our organisation.

Pros

Overall, we've been very impressed with Limitless. It allowed us to switch from a limited working hours model to a 24/7 model, meaning our consumers can reach us when it suits them. The model also helps build advocacy as the ambassadors are true fans of our brands. Win win!

Cons

Nothing. There were certain features missing initially, such as the ability to utilise our internal beauty advisors and to track sales, but these features have since been added in collaboration with Limitless.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Steven R.

Global CX Senior Manager

Accounting

### "Limitless Smartcrowd finds the "win-win" for your business and customers alike"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2021

My conclusion with Limitless is try it and you'll not regret it! We definitely wondered if GigCX would be something that could work well in our industry and we ran a pilot to find out, what happened next I don't think anyone was expecting. It delivered from day 1 and the more we've grown it, the more it keeps delivering. It's cut cost to serve while improving customer insight metrics across the board. That's the win win everybody wants right?

Pros

The engagement is brilliant with Limitless and their solution is extremely flexible when it comes to creating your entry points for customers and the crucial integration to your CRM keeping you in full control of what's going on with your customer experience. You can easily customise the chat experience and you are in control when it comes to setting the training material for new GigCX crowd recruits. The crowd onboarding experience is super impressive too. My favourite has to be just how slick and easy the chat experience is for customers. They love it, so your business will too.

Cons

Honestly, I struggle to criticise the solution. I'm excited to see a seamless chat experience with Genesys for escalations but that is already on the roadmap and to be fair we're seeing less than 1% escalated due to how amazingly well handled the crowd training and coaching is!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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