# Milvus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Milvus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/202528/Milvus --- # Milvus Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Milvus ## What is Milvus? Milvus is the most comprehensive and intelligent customer service and support management solution. Our omnichannel platform optimizes your team management, which means increased efficiency and productivity. We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence. ## What is Milvus used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 298 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 0% Pros & cons Centralized call management system Enhanced operational management tools Unstable remote access performance Starting price R$35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Milvus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://milvus.com.br&name=Milvus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Milvus 4.8 (298) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price R$35 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (298) Ease Of Use 4.3 (3,603) Value For Money 4.7 (294) Value For Money 4.2 (2,658) Customer Service 4.7 (297) Customer Service 4.3 (2,766) ## Milvus alternatives [4.5 (720)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.5 (3,434)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202528/Milvus/alternatives/) ## FAQs about Milvus Overview ### What problems does Milvus solve? Milvus solves scattered IT support requests, poor ticket traceability, uneven workload distribution, and slow response times by centralizing calls, assets, remote access, SLAs, and service history in one platform. IT help desks, managed service providers, support analysts, and operations managers use it to organize workflows, monitor performance, and make faster decisions. Answer based on 166 reviews Overview ### Which roles and teams benefit most from Milvus? Milvus is most used by IT analysts, support teams, and infrastructure staff who manage service requests, troubleshoot issues, and keep systems running smoothly. IT managers, coordinators, and supervisors use it to organize operations, monitor team performance, and standardize workflows, while executives rely on visibility into service delivery and operational efficiency. Answer based on 298 reviews Overview ### What company size and industries is Milvus built for? Milvus is for small to large companies focused on proactive customer service, with strongest adoption among small businesses at 69% and IT and Services firms at 49%. It also serves midsize businesses at 20% and enterprises at 11%, with some use in Food & Beverages at 4% and Computer Software at 3%. Answer based on 298 reviews Features and Usability ### What are the key features of Milvus? Milvus includes core service desk features like ticket management, workflow and task management, and SLA tracking, plus differentiators such as remote access, IT asset inventory, and omnichannel support through chat, WhatsApp, email, and chatbot. Reviewers also frequently mention dashboards, reporting, and a straightforward user interface. Answer based on 101 reviews Integrations ### Which third-party tools and platforms does Milvus integrate with? Milvus integrates with WhatsApp. The available catalog data names WhatsApp as the listed third-party connection, supporting messaging-related workflows where teams need Milvus to exchange information with an external communication platform. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on Milvus? Milvus offers live online sessions, webinars, documentation, and videos for team training. Reviewers say everyday users and attendants often get started quickly thanks to an intuitive interface, while admins, technical teams, and first-time vector database users usually need more time for setup, advanced configurations, and understanding the broader feature set. Answer based on 21 reviews Getting Started and Support ### What customer support options does Milvus offer, and how do users rate the experience? Milvus offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as helpful, responsive, and aligned with day-to-day IT service needs, with guided implementation and personalized assistance. Some note occasional usability gaps, saying certain features need clearer explanations or require contacting support for clarification. Answer based on 73 reviews Security ### How does Milvus handle data security and access control? Milvus uses two-factor authentication, password vaults with expiration controls, API tokens, and agent-based access controls on client computers. It also supports audit-related inventory reporting, vulnerability and antivirus status monitoring, and remote patch management. Some reviewers say permissions are complex, audit logs need expansion, and 2FA can slow access. Answer based on 24 reviews ## Who uses Milvus? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 264 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 264 reviews IT & Software Development 68% IT & Software Development 68% Customer Services & Support 15% Administrative 8% Facilities & Maintenance 2% Others 7% Top industries Based on 264 reviews Information Technology and Services 78% Computer Software 7% Farming 5% Computer Hardware 5% Other 5% ## Pros and Cons Centralized call management system 96% positive reviews out of 48 Most reviewers report call management centralizes requests, streamlines tracking, and provides clear visibility for efficient support handling. Unstable remote access performance 50% negative reviews out of 42 Some reviewers describe remote access as occasionally slow, unreliable, or requiring workarounds, especially with older hardware or unstable connections. Enhanced operational management tools 96% positive reviews out of 28 Most reviewers indicate management and operational control improves process standardization, productivity, and decision-making for IT and administrative routines. Comprehensive task organization features 100% positive reviews out of 22 Most reviewers describe task organization as intuitive, efficient, and essential for managing daily workloads and priorities. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Service Level Agreement (SLA) Management 4.7 (137) 91.24% of 137 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Ticket Management 4.8 (127) 99.21% of 127 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions 4.7 (81) 90.12% of 81 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 4.7 (80) 96.25% of 80 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Self Service Portal 4.4 (74) 86.49% of 74 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Prioritization 4.7 (69) 94.20% of 69 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Milvus 49 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule and assign issue completion dates and/or times Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Templated responses for responding quickly to recurring support requests Schedule predetermined or ad hoc maintenance services and labor requests Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Set an issue to repeat Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.7 (298) 4.7 Based on 298 reviews ## Pricing Value for money 4.7 (294) Free Trial Basic R$35.00 Per User,Per Month Value for money 4.7 (294) 4.7 Based on 294 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (297) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (297) 4.7 Based on 297 reviews ## User reviews Overall rating 4.8 Based on 298 reviews Filter by rating 5(257) 4(36) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent Kelviny A. Analista de Suporte Information Technology and Services ### "Excelente ferramenta web para gestão de suporte" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2026 Minha experiência com o Milvus tem sido muito positiva. É uma ferramenta estável, acessível e essencial para a gestão de suporte e controle de atendimentos. Tem contribuído significativamente para a organização da equipe, acompanhamento de SLA e melhoria dos processos internos. Pros O fato de ser 100% web facilita muito o acesso, permitindo utilizar o sistema de qualquer lugar com segurança e praticidade. As ferramentas são completas e bem estruturadas, e os relatórios são precisos e confiáveis, auxiliando bastante na gestão e tomada de decisão. O acesso remoto e a organização dos chamados também são grandes diferenciais. Cons A interface poderia ser um pouco mais moderna e intuitiva em alguns módulos. Além disso, pequenas melhorias de performance em determinadas rotinas tornariam a experiência ainda mais fluida. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Douglas J. Supervisor Information Technology and Services ### "Milvus Monitoramento " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Em Geral é uma boa ferramenta de monitoramento. Tem um dashboard atraente inclusive com link externo. Muito bom. Pros Estava atrás de uma ferramenta que unificasse 3 que utilizava e encontrei na milvus. Além do custe e Benefício. Cons Poderiamos ser mais flexivel a novas funcionalidades. Tem algumas virgulas que se podessemos incrementar mesmo com custo a mais ficaria mais a cara de cada empresa. Switched from [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Custo e unificação de ferramentas de atendimento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felipe D. Analista de Suporte Técnico Information Technology and Services ### "Ajuda e muito no seu dia a dia." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 em geral a minha experiência com aplicativo foi boa, você tendo uma boa configuração de estações e tipo de chamado, muitas das vezes você nem precisa abrir o chamado, o próprio cliente consegue especificar o o problema e nos técnicos já conseguimos acessar a maquina muitas das vezes com uma solução. Pros fácil utilização e agente de fácil instalação em dispositivos. Conseguindo ganhar muito tempo na instalação e criação de tickets. Cons As vezes o programa aponta erros nas maquinas que não existe durante a verificação e o acesso remoto deveria melhorar um pouco mais. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Técnico em manutenção Telecommunications ### "Avaliação milvus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Ótima plataforma para centralizar chamados, informações de clientes. Auxilia muito na gestão da empresa Cons Atualmente supre todas as necessidades da empresa. Porem acredito que o app para celulares poderia ser melhor, mais fluido. Switched from [TrueReview](https://www.capterra.com/p/210085/TrueReview/) Mais completo e sofisticado que o software anterior Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Eduardo H. Tecnico informatica Information Technology and Services ### "Excenlente aplicativo para os profissionais de TI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Excelente software que tem várias funcionalidades em uma única ferramenta! Com certeza vai ser referência para os profissionais de TI. Pros O que mais nos ajuda aqui na empresa é o inventário e o acesso remoto, mas tem muitas outras que nos auxiliam também, monitoramento de links de internet, controle dos chamados... Cons Não tenho pontos negativos por enquanto, todas as demandas que precisamos fomos atendidos rapidamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Douglas C. Assistente Fiscal Farming ### "Puramente pratico" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Praticidade pura, tornou os processos muito mais dinâmicos e ágeis, fazemos o mesmo só que melhor. Deveria ser presente em todas as empresas! Pros Extremamente versátil e organizado, sendo pratico em todas as situações do cotidiano e muito útil em situações extraordinárias. Cons Não possuo nada a reclamar de sua utilização, acredito que da para melhorar os relatórios e torna-los ainda mais funcionais Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pedro S. Analista de suporte Information Technology and Services ### "Avaliação Milvus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Muito satisfeito no contexto geral. O que precisamos fazer, como por exemplo, mapeamento da rede do cliente e outros pontos, tem nos ajudado bastante. Pros ótimo para gestão de chamados, principalmente quando estamos com a equipe completa. Nossos clientes também tem elogiado bastante a plataforma. Cons As vezes tem um pouco de travamento para acessar o sistema. Dificultando o acesso, porém conseguimos resolver chamado o suporte. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gabriel M. Gerente de TI International Trade and Development ### "Excelente solução, rápida e confiável para uso corporativo." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 A experiência tem sido muito positiva. O sistema trouxe mais agilidade, organização e eficiência para nossos processos, além de demonstrar alta estabilidade e confiabilidade. A implementação foi tranquila e o Milvus agregou valor real à nossa operação. Pros Sistema rápido, estável e confiável, com excelente desempenho no processamento e consulta de dados. A interface é intuitiva e facilitou muito a implementação e o uso no dia a dia. Cons A curva de aprendizado inicial pode exigir algum tempo, principalmente para explorar todo o potencial da ferramenta, mas nada que comprometa a experiência. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luciano A. Gerente de TI Furniture ### "Milvus, gestão a vista, inventário, projetos e IA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 19, 2026 De fácil utilização e muito intuitivo, conseguimos muito mais eficiência nos atendimentos. E com o acesso remoto integrado elimina a contratação de outras ferramentas. Pros \- Navegação simplificada e direta ao ponto; - Integração entre os módulos; - Automações que realmente ajudam no dia a dia; - Suporte sempre dispónível; Cons \- No momento tem atendido a todas as expectativas; - Tivemos uma dificuldade na integração com a IA, mas depois com o suporte foi solucionado; Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cassio N. Assistente ADM. Farming ### "Excelente experiência – Programa completo, eficiente e muito confiável!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Minha experiência com o Milvus tem sido excepcional. É um programa confiável, prático e extremamente eficiente, que facilita muito os processos e aumenta a produtividade. Desde que comecei a utilizá-lo, percebi uma grande melhoria na organização das atividades e na agilidade das operações. Recomendo fortemente para qualquer empresa que busca um sistema moderno, completo e de alto desempenho. Pros O que mais me impressionou no Milvus foi a organização, a eficiência e a facilidade de uso. O programa é extremamente intuitivo, rápido e atende perfeitamente às necessidades do dia a dia. Além disso, a estabilidade do sistema é excelente, raramente apresenta falhas, e as funcionalidades são muito bem estruturadas. Outro ponto muito positivo é o suporte e a constante evolução do programa, sempre trazendo melhorias que realmente fazem diferença na rotina. Cons Sinceramente, é difícil apontar algo negativo, pois minha experiência tem sido muito positiva. Se fosse para citar um ponto de melhoria, seria apenas a inclusão de ainda mais recursos automatizados e personalizações, mas isso não compromete em nada a excelente qualidade do programa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202528/Milvus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)