--- title: "Milvus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Milvus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/202528/Milvus/" page_type: "product" language: "en" --- # Milvus Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Milvus ## What is Milvus? Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation. Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure. ## What is Milvus used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 298 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 0% Pros & cons Centralized call management system Enhanced operational oversight tools Inconsistent remote access performance Starting price R$35 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Milvus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://milvus.com.br&name=Milvus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Milvus 4.8 (298) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price R$35 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (298) Ease Of Use 4.3 (3,614) Value For Money 4.7 (294) Value For Money 4.2 (2,668) Customer Service 4.7 (297) Customer Service 4.3 (2,776) ## Milvus alternatives [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (796)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202528/Milvus/alternatives/) ## FAQs about Milvus Overview ### What problems does Milvus solve? Milvus solves scattered support requests, lost ticket history, uneven workload distribution, and weak SLA visibility by centralizing calls, asset data, remote access, and dashboards in one workflow. IT help desk teams, managed service providers, operations managers, and legal support groups use it to speed resolution, standardize processes, and improve decision-making. Answer based on 166 reviews Overview ### Which roles and teams benefit most from Milvus? Milvus is most used by IT analysts, support teams, and infrastructure specialists who manage service requests, troubleshoot issues, and maintain system performance. IT managers, coordinators, and supervisors use it to organize operations and track workloads, while directors and CEOs rely on visibility into service quality, productivity, and technology governance. Answer based on 298 reviews Overview ### What company size and industries is Milvus built for? Milvus is built mainly for small businesses in IT services, with 69% of reviewers from small companies and 49% from Information Technology and Services. It fits MSPs, software houses, internal IT departments, consulting firms, and businesses providing recurring technical support, with additional use in Food & Beverages at 4% and Computer Software at 3%. Answer based on 298 reviews Features and Usability ### What are the key features of Milvus? Milvus includes core help desk features like ticket management, SLA management, and workflow configuration, plus differentiators such as remote access, inventory management, and monitoring. Reviewers also highlight dashboards and reporting, multi-channel ticket intake through email and WhatsApp, and an intuitive user interface for daily support operations. Answer based on 101 reviews Integrations ### Which third-party tools and platforms does Milvus integrate with? Milvus integrates with WhatsApp. No other third-party tools or platforms are listed in the provided reviewer mentions or official catalog data, so WhatsApp is the only named integration confirmed here. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on Milvus? Milvus offers live online sessions, webinars, documentation, and videos to support training. Reviewers say frontline users and new team members often start quickly with everyday tasks, while admins and technical teams need more time for initial setup, advanced configurations, and customization. Some users also want clearer tutorials and deeper documentation. Answer based on 21 reviews Getting Started and Support ### What customer support options does Milvus offer, and how do users rate the experience? Milvus offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, attentive, and effective during onboarding and ongoing use, with helpful follow-up on issues and improvements. Some reviewers mention occasional generic answers, slower responses, or brief phone interactions. Answer based on 73 reviews Security ### How does Milvus handle data security and access control? Milvus uses two-factor authentication, API tokens, password vaults with expiration, and agent-based access controls on client computers. It also supports audit visibility for remote access, real-time inventory, patching, vulnerability and antivirus-status checks, and LGPD-related reporting. Some reviewers want broader audit logs, timed access rules, and simpler permissions. Answer based on 24 reviews User interface ### Is Milvus easy to use day to day? Milvus makes daily IT service work easy for many teams with a clear, organized, and generally intuitive interface. Help desk staff, technicians, and managers often like the centralized ticket views, dashboards, and remote access screens, though some newer users find navigation busy and want more customization in dashboards, fields, and flows. Answer based on 101 reviews ## Who uses Milvus? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized call management system 96% positive reviews out of 48 Most reviewers report call management centralizes support requests, improves tracking, and simplifies handling of service demands. Inconsistent remote access performance 50% negative reviews out of 42 Some users comment remote access experiences occasional instability, slow connections, and difficulties supporting certain client environments. Enhanced operational oversight tools 96% positive reviews out of 28 Most reviewers indicate management and operational control features streamline workflows, boost productivity, and enable process standardization. Comprehensive task organization features 100% positive reviews out of 22 Most reviewers describe task organization as intuitive, helping teams efficiently structure, prioritize, and monitor daily responsibilities. ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Milvus supports all three of the features reviewers consider most important: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and stay on top of response and resolution targets, allowing teams to deliver more consistent customer service. Ticket Management 4.8 (127) 99.21% of 127 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 4.5 (46) 93.48% of 46 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 4.7 (137) 91.24% of 137 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Reporting/Analytics 4.5 (16) 93.75% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 4.4 (31) 90.32% of 31 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Access Controls/Permissions 4.7 (81) 90.12% of 81 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Milvus 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Scheduling: Schedule and assign issue completion dates and/or times - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Issues: Set an issue to repeat - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.7 (298) 4.7 Based on 298 reviews ## Pricing Value for money 4.7 (294) Free Trial Basic R$35.00 Per User,Per Month Value for money 4.7 (294) 4.7 Based on 294 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (297) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (297) 4.7 Based on 297 reviews ## User reviews Overall rating 4.8 Based on 298 reviews Filter by rating 5(257) 4(36) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent Kelviny A. Analista de Suporte Information Technology and Services ### "Excelente ferramenta web para gestão de suporte" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2026 Minha experiência com o Milvus tem sido muito positiva. É uma ferramenta estável, acessível e essencial para a gestão de suporte e controle de atendimentos. Tem contribuído significativamente para a organização da equipe, acompanhamento de SLA e melhoria dos processos internos. Pros O fato de ser 100% web facilita muito o acesso, permitindo utilizar o sistema de qualquer lugar com segurança e praticidade. As ferramentas são completas e bem estruturadas, e os relatórios são precisos e confiáveis, auxiliando bastante na gestão e tomada de decisão. O acesso remoto e a organização dos chamados também são grandes diferenciais. Cons A interface poderia ser um pouco mais moderna e intuitiva em alguns módulos. Além disso, pequenas melhorias de performance em determinadas rotinas tornariam a experiência ainda mais fluida. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Douglas J. Supervisor Information Technology and Services ### "Milvus Monitoramento " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Em Geral é uma boa ferramenta de monitoramento. Tem um dashboard atraente inclusive com link externo. Muito bom. Pros Estava atrás de uma ferramenta que unificasse 3 que utilizava e encontrei na milvus. Além do custe e Benefício. Cons Poderiamos ser mais flexivel a novas funcionalidades. Tem algumas virgulas que se podessemos incrementar mesmo com custo a mais ficaria mais a cara de cada empresa. Switched from [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Custo e unificação de ferramentas de atendimento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felipe D. Analista de Suporte Técnico Information Technology and Services ### "Ajuda e muito no seu dia a dia." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 em geral a minha experiência com aplicativo foi boa, você tendo uma boa configuração de estações e tipo de chamado, muitas das vezes você nem precisa abrir o chamado, o próprio cliente consegue especificar o o problema e nos técnicos já conseguimos acessar a maquina muitas das vezes com uma solução. Pros fácil utilização e agente de fácil instalação em dispositivos. Conseguindo ganhar muito tempo na instalação e criação de tickets. Cons As vezes o programa aponta erros nas maquinas que não existe durante a verificação e o acesso remoto deveria melhorar um pouco mais. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Técnico em manutenção Telecommunications ### "Avaliação milvus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Ótima plataforma para centralizar chamados, informações de clientes. Auxilia muito na gestão da empresa Cons Atualmente supre todas as necessidades da empresa. Porem acredito que o app para celulares poderia ser melhor, mais fluido. Switched from [TrueReview](https://www.capterra.com/p/210085/TrueReview/) Mais completo e sofisticado que o software anterior Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Eduardo H. Tecnico informatica Information Technology and Services ### "Excenlente aplicativo para os profissionais de TI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Excelente software que tem várias funcionalidades em uma única ferramenta! Com certeza vai ser referência para os profissionais de TI. Pros O que mais nos ajuda aqui na empresa é o inventário e o acesso remoto, mas tem muitas outras que nos auxiliam também, monitoramento de links de internet, controle dos chamados... Cons Não tenho pontos negativos por enquanto, todas as demandas que precisamos fomos atendidos rapidamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Douglas C. Assistente Fiscal Farming ### "Puramente pratico" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Praticidade pura, tornou os processos muito mais dinâmicos e ágeis, fazemos o mesmo só que melhor. Deveria ser presente em todas as empresas! Pros Extremamente versátil e organizado, sendo pratico em todas as situações do cotidiano e muito útil em situações extraordinárias. Cons Não possuo nada a reclamar de sua utilização, acredito que da para melhorar os relatórios e torna-los ainda mais funcionais Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pedro S. Analista de suporte Information Technology and Services ### "Avaliação Milvus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Muito satisfeito no contexto geral. O que precisamos fazer, como por exemplo, mapeamento da rede do cliente e outros pontos, tem nos ajudado bastante. Pros ótimo para gestão de chamados, principalmente quando estamos com a equipe completa. Nossos clientes também tem elogiado bastante a plataforma. Cons As vezes tem um pouco de travamento para acessar o sistema. Dificultando o acesso, porém conseguimos resolver chamado o suporte. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gabriel M. Gerente de TI International Trade and Development ### "Excelente solução, rápida e confiável para uso corporativo." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 A experiência tem sido muito positiva. O sistema trouxe mais agilidade, organização e eficiência para nossos processos, além de demonstrar alta estabilidade e confiabilidade. A implementação foi tranquila e o Milvus agregou valor real à nossa operação. Pros Sistema rápido, estável e confiável, com excelente desempenho no processamento e consulta de dados. A interface é intuitiva e facilitou muito a implementação e o uso no dia a dia. Cons A curva de aprendizado inicial pode exigir algum tempo, principalmente para explorar todo o potencial da ferramenta, mas nada que comprometa a experiência. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luciano A. Gerente de TI Furniture ### "Milvus, gestão a vista, inventário, projetos e IA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 19, 2026 De fácil utilização e muito intuitivo, conseguimos muito mais eficiência nos atendimentos. E com o acesso remoto integrado elimina a contratação de outras ferramentas. Pros \- Navegação simplificada e direta ao ponto; - Integração entre os módulos; - Automações que realmente ajudam no dia a dia; - Suporte sempre dispónível; Cons \- No momento tem atendido a todas as expectativas; - Tivemos uma dificuldade na integração com a IA, mas depois com o suporte foi solucionado; Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cassio N. Assistente ADM. Farming ### "Excelente experiência – Programa completo, eficiente e muito confiável!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Minha experiência com o Milvus tem sido excepcional. É um programa confiável, prático e extremamente eficiente, que facilita muito os processos e aumenta a produtividade. Desde que comecei a utilizá-lo, percebi uma grande melhoria na organização das atividades e na agilidade das operações. Recomendo fortemente para qualquer empresa que busca um sistema moderno, completo e de alto desempenho. Pros O que mais me impressionou no Milvus foi a organização, a eficiência e a facilidade de uso. O programa é extremamente intuitivo, rápido e atende perfeitamente às necessidades do dia a dia. Além disso, a estabilidade do sistema é excelente, raramente apresenta falhas, e as funcionalidades são muito bem estruturadas. Outro ponto muito positivo é o suporte e a constante evolução do programa, sempre trazendo melhorias que realmente fazem diferença na rotina. Cons Sinceramente, é difícil apontar algo negativo, pois minha experiência tem sido muito positiva. Se fosse para citar um ponto de melhoria, seria apenas a inclusão de ainda mais recursos automatizados e personalizações, mas isso não compromete em nada a excelente qualidade do programa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202528/Milvus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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