# Milvus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Milvus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/202528/Milvus/ --- # Milvus Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Milvus ## What is Milvus? Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation. Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure. ## What is Milvus used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 298 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 0% Pros & cons Centralized and efficient call handling Enhanced operational oversight tools Inconsistent remote access performance Starting price R$35 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Milvus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://milvus.com.br&name=Milvus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Milvus 4.8 (298) VS. [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price R$35 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (298) Ease Of Use 4.3 (3,610) Value For Money 4.7 (294) Value For Money 4.2 (2,665) Customer Service 4.7 (297) Customer Service 4.3 (2,773) ## Milvus alternatives [4.5 (3,463)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (521)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202528/Milvus/alternatives/) ## FAQs about Milvus Overview ### What problems does Milvus solve? Milvus solves scattered IT support operations, lost ticket history, weak SLA tracking, and slow incident resolution by centralizing calls, assets, remote access, and monitoring in one workflow. IT help desks, managed service providers, operations managers, and technical leaders use it to balance queues, standardize service, and improve decision-making with real-time dashboards. Answer based on 166 reviews Overview ### Which roles and teams benefit most from Milvus? Milvus is most used by IT analysts, support teams, and infrastructure specialists who manage service requests, troubleshoot issues, and maintain system performance. IT managers, coordinators, and supervisors use it to oversee operations, track workloads, and improve responsiveness, while directors and CEOs rely on visibility into service quality and team productivity. Answer based on 298 reviews Overview ### What company size and industries is Milvus built for? Milvus is built mainly for small businesses in IT services, with 69% of reviewers from small companies and 49% from Information Technology and Services. It is aimed at MSPs, software houses, internal IT departments, consulting firms, and businesses delivering recurring technical support, while also serving midsize firms at 20% and enterprises at 11%. Answer based on 298 reviews Features and Usability ### What are the key features of Milvus? Milvus includes core ticket management tools like support ticket tracking, SLA management, and workflow configuration, plus differentiators such as API access, chatbot support, and a mobile app. Reviewers also highlight inventory and IT asset tracking, remote access, dashboards and reporting, and an intuitive user interface for daily help desk operations. Answer based on 101 reviews Integrations ### Which third-party tools and platforms does Milvus integrate with? Milvus integrates with WhatsApp. No other third-party tools or platforms are listed in the provided catalog data, so WhatsApp is the specific confirmed integration available for Milvus based on the current information supplied for this product. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on Milvus? Milvus offers live online sessions, webinars, videos, and documentation for team training. Reviewers say everyday users and support agents often get started quickly once workflows are set, while admins, technical teams, and beginners need more time for initial setup, advanced configurations, and understanding the platform’s broader feature set. Answer based on 21 reviews Getting Started and Support ### What customer support options does Milvus offer, and how do users rate the experience? Milvus offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, attentive, and effective, with helpful onboarding and follow-up. Some mention occasional generic answers, slower response times, limited call time, and needing to consult documentation or support for less clearly explained features. Answer based on 73 reviews Security ### How does Milvus handle data security and access control? Milvus uses two-factor authentication, password vaults with expiration management, API tokens, client-computer access controls, and audit support for remote access. It also strengthens security through monitoring, vulnerability and antivirus-status detection, patch and software update automation, and inventory reporting useful for LGPD. Some reviewers cite complex permissions and limited audit logs. Answer based on 24 reviews User interface ### Is Milvus easy to use for IT support teams? Milvus offers an interface that feels easy to learn and practical for daily IT support work. Many help desk teams like the organized menus, clear dashboards, and centralized ticket view, while some newer users find the many pages confusing and want more customization in dashboards, fields, and workflow layouts. Answer based on 101 reviews ## Who uses Milvus? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 264 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 264 reviews IT & Software Development 68% IT & Software Development 68% Customer Services & Support 15% Administrative 8% Facilities & Maintenance 2% Others 7% Top industries Based on 264 reviews Information Technology and Services 78% Computer Software 7% Farming 5% Computer Hardware 5% Other 5% ## Pros and Cons Centralized and efficient call handling 96% positive reviews out of 48 Most reviewers report call management centralizes requests, streamlines tracking, and improves visibility and control over support operations. Inconsistent remote access performance 50% negative reviews out of 42 Some reviewers indicate remote access occasionally suffers from slowness, instability, and connection issues, impacting timely support delivery. Enhanced operational oversight tools 96% positive reviews out of 28 Most reviewers find management and operational control improves productivity, standardizes processes, and enables better decision-making and workflow efficiency. Comprehensive daily task organization 100% positive reviews out of 22 Most reviewers describe task organization as intuitive, efficient, and essential for managing and prioritizing daily work. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Service Level Agreement (SLA) Management 4.7 (137) 91.24% of 137 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Ticket Management 4.8 (127) 99.21% of 127 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions 4.7 (81) 90.12% of 81 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 4.7 (80) 96.25% of 80 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Self Service Portal 4.4 (74) 86.49% of 74 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Prioritization 4.7 (69) 94.20% of 69 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Milvus 49 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule and assign issue completion dates and/or times Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Templated responses for responding quickly to recurring support requests Schedule predetermined or ad hoc maintenance services and labor requests Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Set an issue to repeat Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.7 (298) 4.7 Based on 298 reviews ## Pricing Value for money 4.7 (294) Free Trial Basic R$35.00 Per User,Per Month Value for money 4.7 (294) 4.7 Based on 294 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (297) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (297) 4.7 Based on 297 reviews ## User reviews Overall rating 4.8 Based on 298 reviews Filter by rating 5(257) 4(36) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent Kelviny A. Analista de Suporte Information Technology and Services ### "Excelente ferramenta web para gestão de suporte" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2026 Minha experiência com o Milvus tem sido muito positiva. É uma ferramenta estável, acessível e essencial para a gestão de suporte e controle de atendimentos. Tem contribuído significativamente para a organização da equipe, acompanhamento de SLA e melhoria dos processos internos. Pros O fato de ser 100% web facilita muito o acesso, permitindo utilizar o sistema de qualquer lugar com segurança e praticidade. As ferramentas são completas e bem estruturadas, e os relatórios são precisos e confiáveis, auxiliando bastante na gestão e tomada de decisão. O acesso remoto e a organização dos chamados também são grandes diferenciais. Cons A interface poderia ser um pouco mais moderna e intuitiva em alguns módulos. Além disso, pequenas melhorias de performance em determinadas rotinas tornariam a experiência ainda mais fluida. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Douglas J. Supervisor Information Technology and Services ### "Milvus Monitoramento " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Em Geral é uma boa ferramenta de monitoramento. Tem um dashboard atraente inclusive com link externo. Muito bom. Pros Estava atrás de uma ferramenta que unificasse 3 que utilizava e encontrei na milvus. Além do custe e Benefício. Cons Poderiamos ser mais flexivel a novas funcionalidades. Tem algumas virgulas que se podessemos incrementar mesmo com custo a mais ficaria mais a cara de cada empresa. Switched from [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Custo e unificação de ferramentas de atendimento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felipe D. Analista de Suporte Técnico Information Technology and Services ### "Ajuda e muito no seu dia a dia." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 em geral a minha experiência com aplicativo foi boa, você tendo uma boa configuração de estações e tipo de chamado, muitas das vezes você nem precisa abrir o chamado, o próprio cliente consegue especificar o o problema e nos técnicos já conseguimos acessar a maquina muitas das vezes com uma solução. Pros fácil utilização e agente de fácil instalação em dispositivos. Conseguindo ganhar muito tempo na instalação e criação de tickets. Cons As vezes o programa aponta erros nas maquinas que não existe durante a verificação e o acesso remoto deveria melhorar um pouco mais. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Técnico em manutenção Telecommunications ### "Avaliação milvus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Ótima plataforma para centralizar chamados, informações de clientes. Auxilia muito na gestão da empresa Cons Atualmente supre todas as necessidades da empresa. Porem acredito que o app para celulares poderia ser melhor, mais fluido. Switched from [TrueReview](https://www.capterra.com/p/210085/TrueReview/) Mais completo e sofisticado que o software anterior Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Eduardo H. Tecnico informatica Information Technology and Services ### "Excenlente aplicativo para os profissionais de TI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Excelente software que tem várias funcionalidades em uma única ferramenta! Com certeza vai ser referência para os profissionais de TI. Pros O que mais nos ajuda aqui na empresa é o inventário e o acesso remoto, mas tem muitas outras que nos auxiliam também, monitoramento de links de internet, controle dos chamados... Cons Não tenho pontos negativos por enquanto, todas as demandas que precisamos fomos atendidos rapidamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Douglas C. Assistente Fiscal Farming ### "Puramente pratico" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Praticidade pura, tornou os processos muito mais dinâmicos e ágeis, fazemos o mesmo só que melhor. Deveria ser presente em todas as empresas! Pros Extremamente versátil e organizado, sendo pratico em todas as situações do cotidiano e muito útil em situações extraordinárias. Cons Não possuo nada a reclamar de sua utilização, acredito que da para melhorar os relatórios e torna-los ainda mais funcionais Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pedro S. Analista de suporte Information Technology and Services ### "Avaliação Milvus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Muito satisfeito no contexto geral. O que precisamos fazer, como por exemplo, mapeamento da rede do cliente e outros pontos, tem nos ajudado bastante. Pros ótimo para gestão de chamados, principalmente quando estamos com a equipe completa. Nossos clientes também tem elogiado bastante a plataforma. Cons As vezes tem um pouco de travamento para acessar o sistema. Dificultando o acesso, porém conseguimos resolver chamado o suporte. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gabriel M. Gerente de TI International Trade and Development ### "Excelente solução, rápida e confiável para uso corporativo." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 A experiência tem sido muito positiva. O sistema trouxe mais agilidade, organização e eficiência para nossos processos, além de demonstrar alta estabilidade e confiabilidade. A implementação foi tranquila e o Milvus agregou valor real à nossa operação. Pros Sistema rápido, estável e confiável, com excelente desempenho no processamento e consulta de dados. A interface é intuitiva e facilitou muito a implementação e o uso no dia a dia. Cons A curva de aprendizado inicial pode exigir algum tempo, principalmente para explorar todo o potencial da ferramenta, mas nada que comprometa a experiência. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luciano A. Gerente de TI Furniture ### "Milvus, gestão a vista, inventário, projetos e IA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 19, 2026 De fácil utilização e muito intuitivo, conseguimos muito mais eficiência nos atendimentos. E com o acesso remoto integrado elimina a contratação de outras ferramentas. Pros \- Navegação simplificada e direta ao ponto; - Integração entre os módulos; - Automações que realmente ajudam no dia a dia; - Suporte sempre dispónível; Cons \- No momento tem atendido a todas as expectativas; - Tivemos uma dificuldade na integração com a IA, mas depois com o suporte foi solucionado; Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cassio N. Assistente ADM. Farming ### "Excelente experiência – Programa completo, eficiente e muito confiável!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Minha experiência com o Milvus tem sido excepcional. É um programa confiável, prático e extremamente eficiente, que facilita muito os processos e aumenta a produtividade. Desde que comecei a utilizá-lo, percebi uma grande melhoria na organização das atividades e na agilidade das operações. Recomendo fortemente para qualquer empresa que busca um sistema moderno, completo e de alto desempenho. Pros O que mais me impressionou no Milvus foi a organização, a eficiência e a facilidade de uso. O programa é extremamente intuitivo, rápido e atende perfeitamente às necessidades do dia a dia. Além disso, a estabilidade do sistema é excelente, raramente apresenta falhas, e as funcionalidades são muito bem estruturadas. Outro ponto muito positivo é o suporte e a constante evolução do programa, sempre trazendo melhorias que realmente fazem diferença na rotina. Cons Sinceramente, é difícil apontar algo negativo, pois minha experiência tem sido muito positiva. Se fosse para citar um ponto de melhoria, seria apenas a inclusão de ainda mais recursos automatizados e personalizações, mas isso não compromete em nada a excelente qualidade do programa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202528/Milvus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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