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Pros
"Great tool with even better functionality on the way!"
Overall: Overall, my experience has been good with Hyperproof. I think it is a great tool but can be better with some more feature upgrades.
Pros: First off all, customer support is great with Hyperproof! We have always had excellent customer success managers on our account and whenever I need help they respond quickly to immediately! I appreciate this as with some vendors after you purchase the product there is no more customer support. Other Pros on Hyperproof: 1). All in one tool: I love that everything I need to manager the Compliance, Audit, and Risk functions effectively are in one tool! I can manager all the different controls for different compliance programs. I can manage all the different audits that I run. I am also able to manager all the company Risks in a risk register as well as have an Issues Management module to manage all the issues that come from all the different audits and risk assessments. 2) Easy to set up access: As an admin of Hyperproof for my company, it is easy to invite control owners to the tool and give them access to what they need to see to help audits go smoother. 3). Collaboration with External Auditors: Easy to invite external auditor to Hyperproof and collaborate and share evidence for specific audits and requests lists. 4). Hyperproof has over 100 templates of governance and compliance frameworks that can help you build controls from scratch. They are updated also when new updates come out.
Cons: Cons: 1). I would love to see better dashboards or reporting in Hyperproof more specifically for the Issues and Risk modules. There is no real reporting as of now. I have to build my own outside of the tool. 2) I would love to see Hyperproof come out with a way to perform risk assessments in the tool. Currently, I perform my risk assessment outside of the tool and have to import my risks into Hyperproof. 3). I would love to see the UI from the user point of view be more simplified. Where it is easy for the user to see what they need to provide in a quick view as they log into the tool. They don't need to see any other module links or issues or proof requests not assigned to them. 4). Experience lagging on log on sometimes but nothing that prevents me from getting work done!
"Hyperproof has taken our risk program to the next level"
Pros: Hyperproof is very user-friendly. After a quick demo, I had the gist of the tool. Once we purchased, our onboarding team quickly assisted with getting us set up for success. We now can automate risk reviews, vendor reviews, and also help streamline our ISO audit processes.
Cons: I can't find anything I don't like at the moment. If something was missing or new functionality was desired, the team quickly helped place a request for improvement.