# Zencommerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Zencommerce the right Small Business eCommerce solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/202602/Zencommerce/reviews

---

Zencommerce

4.3 (31)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Zencommerce

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

IC

Irfan C

Managing DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years.

“Zen Ecommerce has developed excellent e-commerce websites for us .They are experts at building robust, scalable, secure and easy to use websites that can scale to meet our business needs.“

June 23, 2022

RB

Rohit B

DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months.

“Though the software is easy to use but it lacks lot of features and application which are being offered by its competitors like Shopify, Wix, Woo commerce, etc.“

June 1, 2020

IC

Irfan C

Managing DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years.

“Zen Ecommerce has developed excellent e-commerce websites for us .They are experts at building robust, scalable, secure and easy to use websites that can scale to meet our business needs.“

June 23, 2022

RG

Rajat G

CEO & FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years.

“This product suits the likely needs of anyone who is just starting up an online venture and wants to purchase a suitable product managing entire business life-cycle through one stop solution in cost effective manner.“

July 13, 2021

MD

Mangesh D

Dy. Digital MarketingPharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years.

“Features are simple and easy to use for an individual who has no knowledge of Coding. Once the shop is set up, anyone with access can modify and change everything instantly.“

June 3, 2020

## Showing most helpful reviews

Showing 1-25 of 31 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Sahil G.  
NA  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to Use e-commerce website solution"

May 31, 2020

5.0

Grew my business, I am doing easier management of my business and the sales has grown over the months. I am totally happy with the Zencommerce website solution.

Pros

Support Staff is well educated User-friendly Interface Enough options to customize YouTube Channel explains the product well Value for the money I pay

Cons

For me, there are no negative points as it fulfills my business needs

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Zencommerce

Good Price Have all features I needed Overall, I found it value for money!

Review Source

RG

Rajat G.  
CEO & Founder  
Apparel & Fashion  
Used the software for: 1-2 years

### "Good Product for starters...."

July 13, 2021

4.0

Pros

This product suits the likely needs of anyone who is just starting up an online venture and wants to purchase a suitable product managing entire business life-cycle through one stop solution in cost effective manner. The platform consists of all major features and categories to manage an online business in most efficient way.

Cons

The product is not scalable and restricted to the features provided by zen-commerce and hence cannot be customized according to ones best needs.

Alternatives considered

[StoreHippo](https://www.capterra.com/p/157490/StoreHippo/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Reason for choosing Zencommerce

Its coming out to be the best bet considering the features I want to use initially.

Review Source

SS

Sukhwinder S.  
Director  
Food & Beverages  
Used the software for: 1-2 years

### "Very unprofessional and expensive. Don’t go "

August 16, 2023

1.0

Bullshit

Pros

Nothing wasted my money for nothing and they made a app which never worked

Cons

I got ripped off and learnt a lesson to stay away from such unprofessional

Review Source

VB

Vishal B.  
Founder  
Food & Beverages  
Used the software for: 6-12 months

### "Zencommerce Review"

July 13, 2021

5.0

Good

Pros

Readymade software, Plug and play software only upload your products and start

Cons

There should be more themes, current number of themes are low

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Review Source

MD

Mangesh D.  
Dy. Digital Marketing  
Pharmaceuticals  
Used the software for: 2+ years

### "Best for New Business Owners"

June 3, 2020

4.0

Apart from the above-mentioned issues, the overall experience is Satisfactory, if the above API issues were resolved swiftly then the experience would have been great. But the team struggled for several days or at times a week to resolve the issues. Hence we had to face the loss in business and our customer satisfaction went low.

Pros

One Window solution to all. We have Payment gateway, Accounting Software, Shipping integration and Marketing Software integration all in one console. Features are simple and easy to use for an individual who has no knowledge of Coding. Once the shop is set up, anyone with access can modify and change everything instantly.

Cons

Customer Support needs to be improved, Most of the reports are not available for download, Major issues with the API integrations with Payment Gateways, Accounting Software, Shipping. New features for up sales are not available. No Place to add the Video of the products. Need external help even for the Basic SEO functions. Multiple steps checkout process.

Reason for choosing Zencommerce

The Prices was right for us with the easy setup which was done by the Zencommerce team. Our website was up and running within 3 days.

Review Source

NA

Nishant A.  
Co-founder- S9fashion.com  
Apparel & Fashion  
Used the software for: 2+ years

### "S9fashion.com Parent Hosting Firm Zencommerce"

July 20, 2021

5.0

The best Team - behind Zencommerce - Mumbai. S9fashion.com - came onboard in 2017, have stayed here so far, and always will. Highly Experienced IT Professionals,4.5 Star rating Out Of 5 - there is always Scope of Improvement and Team Effort -

Pros

Integration in My Main Business is yet to Integrate- Given request for the same

Cons

Does Not Compress Images to The correct Size Needed - avoiding the site to Go Bulky and Slow

Review Source

Response from Zencommerce India

August 9, 2021

Thank you Mr.Sharma, we trust you have been delivered with all the required services and product. We thank you for using Zencommerce and showing trust on us. Your association is valuable for us.

IC

Irfan C.  
Managing Director  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "KtechGlobal - Zen e-commerce experience "

June 23, 2022

5.0

Zen Ecommerce has developed excellent e-commerce websites for us .They are experts at building robust, scalable, secure and easy to use websites that can scale to meet our business needs. Their team of developers and project managers have worked closely with us to support our needs for an effective website.

Pros

Zen Ecommerce has developed excellent e-commerce websites for us .They are experts at building robust, scalable, secure and easy to use websites that can scale to meet our business needs. Their team of developers and project managers have worked closely with us to support our needs for an effective website.

Cons

So far have been better than most other developers that we have tried before - Have been generally quite happy after doing 4 websites with them ( for business & social ).So do not have any CONS for now.

Review Source

VA

Vidhi A.  
Great service by Zencommerce  
Apparel & Fashion  
Used the software for: 2+ years

### "Great service by Zencommerce "

August 21, 2023

5.0

Always attending their customers well.

Pros

Good service, courteous staff. Would definitely recommend them to everyone.

Cons

All good. Not many cons. I wish them all the best.

Review Source

IA

Iftekhar A.  
Field Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Good Experience"

July 13, 2021

4.0

Pros

Customer support, Especially by talking with miss \[SENSITIVE CONTENT\] .

Cons

Some time it slowing down may be for heavy media load

Review Source

SD

Srikanth D.  
CEO  
Food & Beverages  
Used the software for: 2+ years

### "The most affordable and yet powerful e-commerce SaaS product"

February 9, 2021

4.0

Wonderful, one should try it before spending lot of money on other expensive software.

Pros

It is user friendly and has almost all the features for any small and medium sized ecommerce website. I can't think what feature it doesn't have, I like their customer service as well. I'm using ZenCommerce from past 3+ years for my Chocolate website \[SENSITIVE CONTENT HIDDEN\]

Cons

Can't think of any. Their product is wonderful and customer care is super. I wish them good luck.

Alternatives considered

[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Zencommerce

Affordable and yet powerful

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Price

Review Source

SK

Satish K.  
DIRECTOR  
Apparel & Fashion  
Used the software for: Less than 6 months

### "GOOD"

May 30, 2020

4.0

Pros

EASY TO UPLOAD PRODUCTS AND ALL FEATURES

Cons

THEAMES IS VERY LOCAL TO USE, U CAN ADD MORE NICE THEAMS FOR CUSTOMERS

Review Source

MS

Meena S.  
Director  
Apparel & Fashion  
Used the software for: 6-12 months

### "Nanu & Naishi International Private Limited"

June 23, 2022

4.0

One word to describe experience is SATISFACTORY.

Pros

It has capability to serve an e-commerce business, well equipped with various apps & links to major service providers within the software like ... Payment Gateways, Shipping Gateway or Financial Service providers.

Cons

One has to learn all the steps to complete the order or create the shipment. But it can be more user friendly where system itself asks next required information in successive steps. Which will provide an ease to use.

Reason for choosing Zencommerce

Options & Facilities provided in an Economical Range

Review Source

vB

vivek B.  
Owner  
Retail  
Used the software for: 2+ years

### "Average product poor support"

June 20, 2020

2.0

im still with them because of it is painful to transition the entire system to another platform

Pros

NONE. it looked simple at the time of selection but as my requirement for necessary functionality increased zencommerce started looking more and more incapable of handling them.

Cons

very little customisation and non responsive customer support

Switched from

[StoreHippo](https://www.capterra.com/p/157490/StoreHippo/)

i was expecting better service

Review Source

BA

Barun A.  
CEO  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Awesome Software"

June 3, 2020

5.0

Pros

Everything, all features, themes , taxation and Own integrations

Cons

Billing , invoicing could have been better

Alternatives considered

[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)

Review Source

SP

Sandip P.  
Director  
Apparel & Fashion  
Used the software for: 1-2 years

### "Pleasant and practically ease of use "

July 13, 2021

4.0

Pleasant and practically ease to operate

Pros

Cost effective, intuitive, great crm and reporting

Cons

Purchase basket process it has to be one page It's part of design

Reason for choosing Zencommerce

Cost effective and great customer service

Review Source

SS

Sanjay S.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "User friendly and good response"

July 24, 2020

5.0

Helped in growing sales, marketing and good customer support.

Pros

This software helped me in marketing my products Pan India when I was not able to reach them and also helped in growing my sales. Its a user friendly software and every member of Zencommerce is always available in any type of problem.

Cons

I couldn't think any cons as I am very happy with the service.

Reason for choosing Zencommerce

Price plays a major role and also when I spoke to Zencommerce they gave me postive vibes. And also there support team helped me in clearing all my doubts where Shopify and Zepo was not of great help.

Review Source

vS

viral S.  
owner  
Wholesale  
Used the software for: 6-12 months

### "easy to use"

July 8, 2021

5.0

Easy to use. creating new for customer and introduce to customer about new function. give free trial first

Pros

easy to use. Seo is very goods. Customer support is very good

Cons

very simple theme. please give attractive theme

Alternatives considered

[Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)

Reason for choosing Zencommerce

theme is goods

Review Source

SP

Swaroop P.  
Managing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "One of the finest companies i have interacted , very much customer oreiented \[SENSITIVE CONTENT HIDDEN\] and staffs "

June 8, 2020

5.0

One of the best companies I've interacted, Great staffs very friendly approach and great customer service The \[SENSITIVE CONTENT HIDDEN\] has been always helpful whenever I have an issue, A big thanks to him Great company to associate with, Zen commerce keeps up the good work!

Pros

Great One , we never had an issue any time

Cons

Nothing much I really don't have an issue

Review Source

SA

Saumil A.  
Marketing Head  
Marketing and Advertising  
Used the software for: 2+ years

### "Do Hi-tech Website, without HiTech Knowledge..."

June 8, 2020

4.0

Pros

Its solves your everyday purpose of Online Shopping, without having to get into codings. Most of the features are included in a single cost.

Cons

Need more flexibility in terms of using 3-party software or API. But overall satisfactory and does solve the purpose.

Review Source

JP

Jitendra P.  
CEO  
Food & Beverages  
Used the software for: 2+ years

### "Review"

June 12, 2020

4.0

Pros

The ease of implementation. Reliability.

Cons

Regular updation and new design options are implemented.

Review Source

RS

Ravindra S.  
product devloper  
Dairy  
Used the software for: 2+ years

### "Velue for money"

May 29, 2020

5.0

Pros

The customer support system is very good

Cons

technology is very good but it can improve further.

Review Source

NG

NIXON G.  
PROPRIETOR  
Banking  
Used the software for: 1-2 years

### "MOST AFFORDABLE AND EASY TO USE ECOMMERCE PLATFORM IN INDIA."

July 17, 2020

5.0

Pros

I CAN EASY DRAG AND DROP MY PRODUCTS SO MY WORK IS DONE QUICKLY (I DO NOT HAVE TO WAIT FOR MULTIPLE PAGES TO LOAD... THIS WAY MY TIME IS SAVED.)

Cons

IDEALLY THERE IS NO CONS OF THIS SOFTWARE BUT THEY SHOULD HAVE MORE EXTERNAL INTEGRATIONS WITH COURIER PARTNERS.

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

I FELT SHOPIFY VERY EXPENSIVE WITH NO CUSTOMER SUPPORT IN INDIA. SO ZENCOMMERCE IS OFF-COURSE THE BEST CHOICE TO MAKE.

Review Source

ME

Manit E.  
Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Amazing Experience"

July 25, 2020

3.0

During Early stage we found it a little difficult to use, but it is very fast to learn

Pros

The whole experience of the back is good as its very user friendly

Cons

Need more additional Plugins and more responsive and dynamic to other devices, as it does not support lot of mobile devices

Reason for choosing Zencommerce

Ease of Use

Switched from

[Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)

Magento we found it to be very complicated

Review Source

RB

Rohit B.  
Director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Zencommerce ecommerce software is average"

June 1, 2020

3.0

Though the software is easy to use but it lacks lot of features and application which are being offered by its competitors like Shopify, Wix, Woo commerce, etc.

Pros

The software is very user friendly and easy to use.

Cons

Poor customer support as it takes lot of follow ups to resolve any issue with the software.

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

The yearly plan on Shopify was more expensive as compared to Zen Commerce yearly plan.

Review Source

AP

Ayush P.  
get  
Computer Software  
Used the software for: I used a free trial

### "Best software "

June 22, 2022

5.0

my overvall experience is fabulous and i am completely satisfied with zencommerce softwares , i will definetly recommend it to all my friends and knowns !

Pros

yes the product provided by zencommerce is very easy to use and affordable compared to other software alternatives providers available in the market.

Cons

i think security features should be improved more in softwares

Review Source

Similar Products

Featured