# Velma Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Velma Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/202654/Quicktext

---

# 

 Velma Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Velma

## What is Velma?

Quicktext, the hospitality AI SuperApp, is designed for more revenue, more productivity and more satisfaction. By applying AI and big data Quicktext provides a unique set of capabilities, including automatic customer interaction through Velma, a 4th generation chatbot powered by AI and structured data. It optimizes sales, content, and marketing with tools like Q-Sales, Q-SEO, and Q-Dynamic. Furthermore, Quicktext efficiently structures and shares hotel data via Q-Data & Q-Channel and contributes to business intelligence through data supply with Q-BI.

## What is Velma used for?

[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

€299

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Velma?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.quicktext.im&name=Velma)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Velma

4.9 (23)

VS.

[### VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/)

[4.7 (6,027)](https://www.capterra.com/p/10019949/VideoExpress/reviews/)

Starting Price

€299

Other, Per Month

Starting Price

$49

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (23)

Ease Of Use

4.5 (6,027)

Value For Money

4.8 (19)

Value For Money

4.7 (5,926)

Customer Service

5.0 (22)

Customer Service

4.5 (5,723)

## Velma alternatives

Highest Rated

[CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/)

[4.8 (466)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/)

Starting price

$148.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/)

[Anyword](https://www.capterra.com/p/229878/Anyword/)

[4.8 (391)](https://www.capterra.com/p/229878/Anyword/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/229878/Anyword/)

[MarketingBlocks](https://www.capterra.com/p/276473/MarketingBlocks/)

[4.8 (277)](https://www.capterra.com/p/276473/MarketingBlocks/reviews/)

Starting price

$57.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/276473/MarketingBlocks/)

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[View all alternatives](https://www.capterra.com/p/202654/Quicktext/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Machine Learning

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Natural Language Processing

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Alerts/Escalation

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Virtual Personal Assistant (VPA)

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Program systems that assist users with their daily administrative responsibilities

Customer Segmentation

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process of dividing customers into groups based on common characteristics

Velma 28 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

AI-based platform which conducts a conversation via auditory or textual methods

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Manage and store data in a database

Graphical representation of data

Store, manage, and track all electronic documents in a centralized location

Caters to sales teams

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Receive data and information in real time

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Program systems that assist users with their daily administrative responsibilities

Features

4.8 (23)

4.8

Based on 23 reviews

## Pricing

Value for money

4.8 (19)

Free Version

Basic

€299.00

Other,Per Month

Value for money

4.8 (19)

4.8

Based on 19 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[

Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[

Beds24](https://www.capterra.com/p/123511/Beds24-com/)[

Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)

## Support, customer service and training options

Customer Service

5.0 (22)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (22)

5.0

Based on 22 reviews

## User reviews

Overall rating

4.9

Based on 23 reviews

Filter by rating

5(20)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Operations Manager

Hospitality

### "Brilliant Virtual Assistant for the Buisness."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2023

Pros

There is nothing not to like about velma as besided it being convinient for the buisness it also assist customers with ease and speedy responses. Best factor about it is that after the set up has been completed you just leave velma to do her thing.

Cons

No cons for this product as everything seems to be working in order so far

Reasons for choosing Velma

Price point has been much better with Velma especially as it's a pretty new on the market.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

andreea c.

Front of House Manager

Hospitality

### "Perfect chatbot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2023

Pros

If you feed Velma with enough information it will help day to day operational system. Guests prefer quick answers to their questions and Velma it is always available

Cons

Try to give as much information as you can and also be accurate

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Nael C.

Online Marketing Manager

Information Technology and Services

### "Great chatbot and omnichannel messaging solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 29, 2023

Pros

The AI-powered chatbot can automate client conversations and turn leads into conversions with CTAs and Booking links. The platform also enables multi-channel messaging with Facebook Messenger, WhatsApp, SMS, and more.

Cons

We didn't face any issues while implementing the solution or using it. It worked seamlessly with WhatsApp.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Michael M.

Loan Consultant

Financial Services

### "Velma Is a Fantastic for Touchpoint and Milestone Automation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 28, 2023

Velma has replaced a lot of what was previously manual and time-consuming emails of a repetitive nature with automation.

Pros

Velma Is a Fantastic for Touchpoint and Milestone Automation. The integration with Encompass is fantastic for enabling automated emails upon pre-defined milestones in the loan process as triggers.

Cons

Any negatives are purely due to the limited basis the company has the automation set up. We are limited and not able to use Velma to its full capabilities, so I cannot comment an anything further than the automated emails triggered by milestones set in encompass which work fantastic.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AW

Alfred W.

Senior

Electrical/Electronic Manufacturing

### "Easy Text App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 23, 2022

I've used it almost daily for several months and it's great to keep notes and lists. I have imported files from other applications and it performed great.

Pros

The ease to learn and customize. It has several functions to import, print and store content. Very clean layout and works flawlessly.

Cons

Needs to have a files, folder or section to better organize items.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kari K.

typist

Writing and Editing

### "excelling for booking"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 4, 2021

Pros

The chatbots are very easy with trying to put together. Even if for a short project. It’s easy to use and not time consuming. It’s a great way to stay in touch with other clients or customers. They also offer great customer support.

Cons

One of the things that I didn't like that might cause issues with some is I saw no way to actually try it out for free. There's not a trial run. However, that being said it's very easy to learn and has special features with that can greatly improve your company.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

James K.

Digital Marketing Manager

Hospitality

### "Great product for hotels"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 18, 2021

Great so far

Pros

Easy to use and integrate. Responses to customers are easy to understand.

Cons

none that i can highlight at the moment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CP

Chloe P.

Chef de Réception

Hospitality

### "Bon logiciel! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2021

Pros

Communication simplifiée avec notre clientèle Meilleure captation des éventuels réservations

Cons

Velma peut parfois ne pas répondre correctement mais vous pouvez reprendre la main facilement

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

General Manager

Marketing and Advertising

### "El chatbot para la hotelería"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 9, 2021

El equipo ha sido muy ágil en cuanto a la implementación de la tecnología con el PMS de nuestro hotel. El soporte brindado por el equipo ha sido 5 estrellas.

Pros

Velma consigue guiar a nuestros clientes para que consigan hacer una reserva en pocos pasos. Especialmente en un hotel donde la mayoría de solicitudes son a través de redes sociales, Velma nos ayuda a responder inmediatamente a nuestros clientes y conseguir más reservas directas.

Cons

Si el cliente da una respuesta que el chatbot no comprende, da un respuesta genérica la cual podría mejorarse. Muchos clientes ya no responden pasado este bloqueo.

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Velma

Por su enfoque en hotelería exclusivamente.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PM

Paula M.

Marketing & Vendas

Hospitality

### "Extremely helpful tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2021

Pros

We have started to work with Quicktext and have found the support team exceptionally cooperative. The system is very easy to manage and helped us by providing a 24/7 service to our Guests. Since we have established instant responses to frequent questions, this chatbot has substancial reduced our Staff repetitive work. The notifications are extremely helpful to follow up contacts and increase direct bookings.

Cons

At this moment, there is nothing that we "don't like".

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/202654/Quicktext/reviews/)

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