--- title: "Velma Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Velma Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/202654/Quicktext/" page_type: "product" language: "en" --- # Velma Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Velma ## What is Velma? Quinta (formerly Quicktext) is the only platform designed to collect, update, process, and distribute hotel data for the AI world, ensuring hotels are visible, trusted, and chosen where decisions and bookings happen. ## What is Velma used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Generative AI](https://www.capterra.com/generative-ai-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €299 Other, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Velma?[Manage this product listing](https://www.g2.com/products/quicktext/claim_requests/new?auto=true) ## Velma Overview Updated September 2026 AI summary Velma offers artificial intelligence tools for businesses of all sizes, focusing on workflow automation, chatbots, and virtual personal assistant capabilities. It includes data import/export, natural language processing, machine learning, predictive analytics, and multi-language support, with additional options like reporting, collaboration tools, and third-party integrations. Velma is available on web, cloud, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Velma 4.9 (23) VS. [4.6 (91)](https://www.capterra.com/p/10020130/Gemini/reviews/) Starting Price €299 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (23) Ease Of Use 4.8 (809) Value For Money 4.8 (19) Value For Money 4.6 (734) Customer Service 5.0 (22) Customer Service 4.2 (738) ## Velma alternatives Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Intelswift](https://www.capterra.com/p/10026383/Intelswift/) [4.8 (20)](https://www.capterra.com/p/10026383/Intelswift/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026383/Intelswift/) [Mindset AI](https://www.capterra.com/p/10027071/Mindset-AI/) [4.9 (15)](https://www.capterra.com/p/10027071/Mindset-AI/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027071/Mindset-AI/) [TextCortex](https://www.capterra.com/p/236373/TextCortex-AI/) [4.7 (238)](https://www.capterra.com/p/236373/TextCortex-AI/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236373/TextCortex-AI/) [View all alternatives](https://www.capterra.com/p/202654/Quicktext/alternatives/) ## FAQs about Velma Overview ### Which roles and teams benefit most from Velma? Velma is most used by hotel operations leaders, front office teams, and revenue managers who need to streamline guest communication, reservations, and daily service coordination. Marketing and sales teams use it to support campaigns and conversion, while general managers and directors rely on it for oversight, performance visibility, and operational consistency. Answer based on 23 reviews Overview ### What company size and specific industries is Velma built for? Velma is designed for hospitality businesses of varying sizes, including hotels, resorts, hostels, serviced apartments, vacation rentals, boutique hotels, and motels. It is suited to property operators in the lodging and short-term accommodation sector that need software built for guest stays and room management. Features and Usability ### What are the key features of Velma? Velma offers workflow automation, chatbot and virtual personal assistant features, plus alerts and escalation for monitoring. It includes reporting and analytics, data visualization, and performance metrics, along with customer segmentation, trend analysis, and predictive analytics. Role-based permissions, document management, and third-party integrations support access control and data handling. Integrations ### Which third-party tools and platforms does Velma integrate with? Velma connects natively to hospitality and operations platforms such as Oaky, Rezlynx, Amadeus, Apaleo, Cloudbeds, D-EDGE, Genesys, Google Drive, and Google Maps. It also supports additional hotel systems including Avvio Suite, Beds24, Clock PMS, GuestCentric, Mews, and Diabolocom. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Velma offer? Velma provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Velma offer? Velma provides email/help desk, phone support, and chat. Users describe the support team as responsive, helpful, and cooperative, with issues fixed quickly and setup made easy. Feedback also points to clear customer service during onboarding and ongoing assistance when questions or problems arise. Answer based on 3 reviews ## Features AI summary Based on 5,579 Conversational AI Platform reviews Capterra reviewers highlight these as the features buyers care about most when choosing artificial intelligence software: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Velma includes **Data Import/Export** and **Natural Language Processing**, giving teams the ability to move data in and out of the system and work with text-based inputs more effectively. However, it does not offer **Generative AI**. Instead, it provides other features that reviewers also value, including **Chatbot** (**42%**), **Machine Learning** (**33%**), and **Multi-Language** (**29%**). These capabilities help businesses automate conversations, identify patterns in data, and support users across different languages, helping teams improve service delivery and make better decisions. Natural Language Processing 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Chatbot 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Machine Learning 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Multi-Language 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Alerts/Escalation 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Virtual Personal Assistant (VPA) 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Program systems that assist users with their daily administrative responsibilities Velma 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - For Sales Teams/Organizations: Caters to sales teams - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (23) 4.8 Based on 23 reviews ## Pricing Value for money 4.8 (19) Free Version Basic €299.00 Other,Per Month Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[ Beds24](https://www.capterra.com/p/123511/Beds24-com/)[ Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (22) 5.0 Based on 22 reviews ## User reviews Overall rating 4.9 Based on 23 reviews Filter by rating 5(20) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Operations Manager Hospitality ### "Brilliant Virtual Assistant for the Buisness." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2023 Pros There is nothing not to like about velma as besided it being convinient for the buisness it also assist customers with ease and speedy responses. Best factor about it is that after the set up has been completed you just leave velma to do her thing. Cons No cons for this product as everything seems to be working in order so far Reasons for choosing Velma Price point has been much better with Velma especially as it's a pretty new on the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC andreea C. Front of House Manager Hospitality ### "Perfect chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2023 Pros If you feed Velma with enough information it will help day to day operational system. Guests prefer quick answers to their questions and Velma it is always available Cons Try to give as much information as you can and also be accurate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nael C. Online Marketing Manager Information Technology and Services ### "Great chatbot and omnichannel messaging solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2023 Pros The AI-powered chatbot can automate client conversations and turn leads into conversions with CTAs and Booking links. The platform also enables multi-channel messaging with Facebook Messenger, WhatsApp, SMS, and more. Cons We didn't face any issues while implementing the solution or using it. It worked seamlessly with WhatsApp. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael M. Loan Consultant Financial Services ### "Velma Is a Fantastic for Touchpoint and Milestone Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 28, 2023 Velma has replaced a lot of what was previously manual and time-consuming emails of a repetitive nature with automation. Pros Velma Is a Fantastic for Touchpoint and Milestone Automation. The integration with Encompass is fantastic for enabling automated emails upon pre-defined milestones in the loan process as triggers. Cons Any negatives are purely due to the limited basis the company has the automation set up. We are limited and not able to use Velma to its full capabilities, so I cannot comment an anything further than the automated emails triggered by milestones set in encompass which work fantastic. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Alfred W. Senior Electrical/Electronic Manufacturing ### "Easy Text App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2022 I've used it almost daily for several months and it's great to keep notes and lists. I have imported files from other applications and it performed great. Pros The ease to learn and customize. It has several functions to import, print and store content. Very clean layout and works flawlessly. Cons Needs to have a files, folder or section to better organize items. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kari K. typist Writing and Editing ### "excelling for booking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2021 Pros The chatbots are very easy with trying to put together. Even if for a short project. It’s easy to use and not time consuming. It’s a great way to stay in touch with other clients or customers. They also offer great customer support. Cons One of the things that I didn't like that might cause issues with some is I saw no way to actually try it out for free. There's not a trial run. However, that being said it's very easy to learn and has special features with that can greatly improve your company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK James K. Digital Marketing Manager Hospitality ### "Great product for hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2021 Great so far Pros Easy to use and integrate. Responses to customers are easy to understand. Cons none that i can highlight at the moment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Chloe P. Chef de Réception Hospitality ### "Bon logiciel! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Pros Communication simplifiée avec notre clientèle Meilleure captation des éventuels réservations Cons Velma peut parfois ne pas répondre correctement mais vous pouvez reprendre la main facilement Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User General Manager Marketing and Advertising ### "El chatbot para la hotelería" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2021 El equipo ha sido muy ágil en cuanto a la implementación de la tecnología con el PMS de nuestro hotel. El soporte brindado por el equipo ha sido 5 estrellas. Pros Velma consigue guiar a nuestros clientes para que consigan hacer una reserva en pocos pasos. Especialmente en un hotel donde la mayoría de solicitudes son a través de redes sociales, Velma nos ayuda a responder inmediatamente a nuestros clientes y conseguir más reservas directas. Cons Si el cliente da una respuesta que el chatbot no comprende, da un respuesta genérica la cual podría mejorarse. Muchos clientes ya no responden pasado este bloqueo. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Velma Por su enfoque en hotelería exclusivamente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Paula M. Marketing & Vendas Hospitality ### "Extremely helpful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2021 Pros We have started to work with Quicktext and have found the support team exceptionally cooperative. The system is very easy to manage and helped us by providing a 24/7 service to our Guests. Since we have established instant responses to frequent questions, this chatbot has substancial reduced our Staff repetitive work. The notifications are extremely helpful to follow up contacts and increase direct bookings. Cons At this moment, there is nothing that we "don't like". Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/202654/Quicktext/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.