Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
"Velma Is a Fantastic for Touchpoint and Milestone Automation"
Michael M. - Loan ConsultantSeptember 28, 2023
STARTING PRICE
€149
per month
per user
EASE OF USE
4.8/5
Based on Capterra user reviews
Hoteliers, do you want more income, more productivity, more customer satisfaction? By harnessing AI and big data in the hotel sector, Quicktext provides a unique offer, enabling to: - Structure hotels’ data, - Interact automatically by 3rd gen AI chatbot with customers, - Optimise sales, content, and marketing Company of the year at the Premium Travel Awards World #1 according to the Hotel Tech Report Quicktext generated $139M in leads for its hotel customers in 2021
Provider
Quicktext
Located In
France
Foundation
2016
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, Documentation, Live Online, Videos
Support
Chat, Phone Support, Email/Help Desk
Hotel Resorts Hostel Serviced Apartment Vacation Rental Boutique Hotel Motel
Content Source: Velma
Green rating bars show the winning product based on the average rating and number of reviews.
Velma Reviews
Pros
Velma Is a Fantastic for Touchpoint and Milestone Automation. The integration with Encompass is fantastic for enabling automated emails upon pre-defined milestones in the loan process as triggers.
Velma Is a Fantastic for Touchpoint and Milestone Automation.
I've used it almost daily for several months and it's great to keep notes and lists. I have imported files from other applications and it performed great.
Cons
Any negatives are purely due to the limited basis the company has the automation set up.
At this moment, there is nothing that we "don't like.
Back in 2019, the Messenger would sometimes go offline in one of our proprieties quite often. However, this issue has been fixed already.
"Velma Is a Fantastic for Touchpoint and Milestone Automation"
Overall: Velma has replaced a lot of what was previously manual and time-consuming emails of a repetitive nature with automation.
Pros: Velma Is a Fantastic for Touchpoint and Milestone Automation. The integration with Encompass is fantastic for enabling automated emails upon pre-defined milestones in the loan process as triggers.
Cons: Any negatives are purely due to the limited basis the company has the automation set up. We are limited and not able to use Velma to its full capabilities, so I cannot comment an anything further than the automated emails triggered by milestones set in encompass which work fantastic.
"Brilliant Virtual Assistant for the Buisness."
Pros: There is nothing not to like about velma as besided it being convinient for the buisness it also assist customers with ease and speedy responses. Best factor about it is that after the set up has been completed you just leave velma to do her thing.
Cons: No cons for this product as everything seems to be working in order so far
"Easy Text App"
Overall: I've used it almost daily for several months and it's great to keep notes and lists. I have imported files from other applications and it performed great.
Pros: The ease to learn and customize. It has several functions to import, print and store content. Very clean layout and works flawlessly.
Cons: Needs to have a files, folder or section to better organize items.
"More Time for our Front-Desk Staff"
Overall: Quicktext solved our "lost messages" mystery. When our staff wouldn't feel responsible for messages coming from different channels including social media to be left unanswered. Having a tool driving customers through the booking process was a great addition to our management team. Also, their Omnichannel simplified the way our staff can see an interact with messages coming from multiple platforms.
Pros: The set up of the chatbot was easier than we expected. No need to fill up text boxes, instead, the whole process can be done via selecting "yes" and "no" boxes and including "time" or "price" details. The whole message than just appears on the chat. Smart when compared to other bots we tried. The support team has always been helpful, fixing any issues we detected quickly and always being responsive. Their technology keeps on improving, the software understands better every time and their partnerships give option we never thought, such as automatic email follow up. Our staff have a lot more time to be present for customers at the desk, or doing more proactive work. They also understood our situation during the pandemic freezing our payments until the situation is restored.
Cons: Back in 2019, the Messenger would sometimes go offline in one of our proprieties quite often. However, this issue has been fixed already.
"Great chatbot and omnichannel messaging solution"
Pros: The AI-powered chatbot can automate client conversations and turn leads into conversions with CTAs and Booking links. The platform also enables multi-channel messaging with Facebook Messenger, WhatsApp, SMS, and more.
Cons: We didn't face any issues while implementing the solution or using it. It worked seamlessly with WhatsApp.
