# Velma Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Velma the right Artificial Intelligence solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202654/Quicktext/reviews --- Velma 4.9 (23) [View alternatives](https://www.capterra.com/p/202654/Quicktext/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Velma Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PM Paula M Marketing & VendasHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “We have started to work with Quicktext and have found the support team exceptionally cooperative.“ May 5, 2021 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Loan Consultant Financial Services Used the software for: 6-12 months ### "Velma Is a Fantastic for Touchpoint and Milestone Automation" September 28, 2023 5.0 Velma has replaced a lot of what was previously manual and time-consuming emails of a repetitive nature with automation. Pros Velma Is a Fantastic for Touchpoint and Milestone Automation. The integration with Encompass is fantastic for enabling automated emails upon pre-defined milestones in the loan process as triggers. Cons Any negatives are purely due to the limited basis the company has the automation set up. We are limited and not able to use Velma to its full capabilities, so I cannot comment an anything further than the automated emails triggered by milestones set in encompass which work fantastic. Review Source VR Verified Reviewer Operations Manager Hospitality Used the software for: 1-2 years ### "Brilliant Virtual Assistant for the Buisness." November 12, 2023 5.0 Pros There is nothing not to like about velma as besided it being convinient for the buisness it also assist customers with ease and speedy responses. Best factor about it is that after the set up has been completed you just leave velma to do her thing. Cons No cons for this product as everything seems to be working in order so far Reason for choosing Velma Price point has been much better with Velma especially as it's a pretty new on the market. Review Source AW Alfred W. Senior Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Easy Text App" June 23, 2022 5.0 I've used it almost daily for several months and it's great to keep notes and lists. I have imported files from other applications and it performed great. Pros The ease to learn and customize. It has several functions to import, print and store content. Very clean layout and works flawlessly. Cons Needs to have a files, folder or section to better organize items. Review Source MS Mauricio S. Innovation Consultant Hospitality Used the software for: 2+ years ### "More Time for our Front-Desk Staff" May 3, 2021 5.0 Quicktext solved our "lost messages" mystery. When our staff wouldn't feel responsible for messages coming from different channels including social media to be left unanswered. Having a tool driving customers through the booking process was a great addition to our management team. Also, their Omnichannel simplified the way our staff can see an interact with messages coming from multiple platforms. Pros The set up of the chatbot was easier than we expected. No need to fill up text boxes, instead, the whole process can be done via selecting "yes" and "no" boxes and including "time" or "price" details. The whole message than just appears on the chat. Smart when compared to other bots we tried. The support team has always been helpful, fixing any issues we detected quickly and always being responsive. Their technology keeps on improving, the software understands better every time and their partnerships give option we never thought, such as automatic email follow up. Our staff have a lot more time to be present for customers at the desk, or doing more proactive work. They also understood our situation during the pandemic freezing our payments until the situation is restored. Cons Back in 2019, the Messenger would sometimes go offline in one of our proprieties quite often. However, this issue has been fixed already. Alternatives considered [Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/)[HiJiffy](https://www.capterra.com/p/182515/HiJiffy/) Reason for choosing Velma Firstly the technology offering a better customer experience, local Czech support, having the languages we needed. Review Source Nael C. Online Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Great chatbot and omnichannel messaging solution" September 29, 2023 5.0 Pros The AI-powered chatbot can automate client conversations and turn leads into conversions with CTAs and Booking links. The platform also enables multi-channel messaging with Facebook Messenger, WhatsApp, SMS, and more. Cons We didn't face any issues while implementing the solution or using it. It worked seamlessly with WhatsApp. Review Source aC andreea C. Front of House Manager Hospitality Used the software for: 1-2 years ### "Perfect chatbot" October 31, 2023 5.0 Pros If you feed Velma with enough information it will help day to day operational system. Guests prefer quick answers to their questions and Velma it is always available Cons Try to give as much information as you can and also be accurate Review Source PM Paula M. Marketing & Vendas Hospitality Used the software for: 1-2 years ### "Extremely helpful tool" May 5, 2021 5.0 Pros We have started to work with Quicktext and have found the support team exceptionally cooperative. The system is very easy to manage and helped us by providing a 24/7 service to our Guests. Since we have established instant responses to frequent questions, this chatbot has substancial reduced our Staff repetitive work. The notifications are extremely helpful to follow up contacts and increase direct bookings. Cons At this moment, there is nothing that we "don't like". Review Source KK Kari K. typist Writing and Editing Used the software for: 1-2 years ### "excelling for booking" November 4, 2021 5.0 Pros The chatbots are very easy with trying to put together. Even if for a short project. It’s easy to use and not time consuming. It’s a great way to stay in touch with other clients or customers. They also offer great customer support. Cons One of the things that I didn't like that might cause issues with some is I saw no way to actually try it out for free. There's not a trial run. However, that being said it's very easy to learn and has special features with that can greatly improve your company. Review Source KM Kata M. Front Office Manager Hospitality Used the software for: Less than 6 months ### "User friendly and effective chatbot" May 5, 2021 5.0 Pros We started to use Quicktext at the beginning of the year and so far we think it will be a great tool to use when the tourism will restart. On one platform we can check all the messages we receive via Messenger or live chat and it is very user friendly. It is easy to use for the Staff and our future guests as well. Cons There are more functions which we haven't tried but so far everything works properyl. Review Source JK James K. Digital Marketing Manager Hospitality Used the software for: Less than 6 months ### "Great product for hotels" May 18, 2021 5.0 Great so far Pros Easy to use and integrate. Responses to customers are easy to understand. Cons none that i can highlight at the moment. Review Source AB Antonio B. Director de Marketing Leisure, Travel & Tourism Used the software for: 6-12 months ### "Es un agente comercial más de nuestro equipo" May 4, 2021 5.0 La experiencia con Quicktext es excelente desde el setup. El proceso es rápido, sencillo y ágil. En menos de una semana teníamos la herramienta funcionando. La monitorización de la calidad de las respuestas del chatbot durante las primeras semanas es constante y continuo una vez entra en una fase más estable. Desde que arrancamos con QuickText, hemos implementado varias mejoras de fucionalidades y de ampliación de cobertura de información. Cuando hemos tenido alguna incidencia o duda, la atención ha sido rápida y útil. Pros Lo más positivo de esta herramienta es la usabilidad, el amplio abanico de cuestiones que abarca, la facilidad de gestión, la atención al cliente, la incorporación muy frecuente de nuevas funcionalidades útiles para atender mejor a nuestros clientes, nos sirve para identificar las principales dudas y peticiones de clientes a través de sus FAQ autogeneradas. Cons Echo de menos algo más de adaptación a la hotelería vacacional y hoteles de temporada. Reason for choosing Velma Por funcionalidades, por seriedad del equipo, por recomendación de otros colegas que trabajan con ellos y por confianza en las personas que gestionan la atención Review Source BL Benoit L. Directeur Hospitality Used the software for: 2+ years ### "Gain de temps = gain d'argent" April 21, 2021 5.0 Pros Quicktext nous permet de pouvoir répondre 24h/24h00 et dans toutes les langues sélectionnées! Il permet de ne pas perdre de temps avec des questions récurrentes et simples. Le fait que Quicktext soit connectable avec nos interfaces professionnelles tel que Booking.com, messenger, whatsapp etc.... cela facilite la gestion au quotidien. Les clients ont également la possibilité de booker directement sur le chat = conversion! Cons Le temps de l'implémentation ayant été dans les début de l'installation du logiciel, mais désormais, le travail est fait! donc RAS. Review Source VR Verified Reviewer General Manager Marketing and Advertising Used the software for: Less than 6 months ### "El chatbot para la hotelería" May 9, 2021 5.0 El equipo ha sido muy ágil en cuanto a la implementación de la tecnología con el PMS de nuestro hotel. El soporte brindado por el equipo ha sido 5 estrellas. Pros Velma consigue guiar a nuestros clientes para que consigan hacer una reserva en pocos pasos. Especialmente en un hotel donde la mayoría de solicitudes son a través de redes sociales, Velma nos ayuda a responder inmediatamente a nuestros clientes y conseguir más reservas directas. Cons Si el cliente da una respuesta que el chatbot no comprende, da un respuesta genérica la cual podría mejorarse. Muchos clientes ya no responden pasado este bloqueo. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Velma Por su enfoque en hotelería exclusivamente. Review Source MV Mathilde V. Revenue Manager Hospitality Used the software for: 2+ years ### "Je recommande à 100% !" April 22, 2021 5.0 Répondre en temps réel aux clients sur des informations précises. Pros Le produit a largement évolué depuis l'implémentation de l'outil sur nos hôtels. Diverté de fonctionnalité. Equipes ultra réactives et disponibles. Velma est autonome et nous a permis d'accroitre notre CA en direct ! Cons RAS Le temps peut être de le déployer mais nous étions aux prémices du lancement. C'était très enrichissant de la voir grandir finalement, de rencontrer des problématiques et de les résoudre peu de temps après. Review Source MS Maria S. Ecommerce Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Fácil y adaptable" April 27, 2021 5.0 Pros Lo que más me gusta es la posibilidad de customizar las respuestas, pudiendo dar un carácter de marca en lo que es un chatbot. También el servicio de atención que tienen, son rápidos y eficientes antes cualquier incidencia. Por último, su capacidad para integrar su herramienta a otras, creando un gran potencial al trabajo realizado. Cons Se podrían añadir algunas preguntas más personalizadas a lo que es el ADN de cada empresa. Review Source VR Verified Reviewer Directeur Hospitality Used the software for: 2+ years ### "On ne peut plus s'en passer" May 4, 2021 5.0 Pros Produit facile a utiliser au quotidien. possibilité d'automatiser des envois. Fusion intégration avec d'autres services de messagerie tels que Messenger et WhatsApp Cons Communication entre les donnes de notre PMS et Quicktext pas évidente et pas automatisé, mais on le peut pas tout avoir :) Review Source CG CATHERINE G. Directrice Hotel Hospitality Used the software for: 2+ years ### "Interface internationale" April 27, 2021 4.0 Permet de répondre en temps réel aux questions les plus fréquentes des clients dans leur langue, puis de reprendre la main pour approfondir si nécessaire Pros La réactivité et le nombre de langues disponibles Cons Produit en amélioration constante donc pas vraiment de point faible Review Source GS Gabriella S. Responsable des Réservations & du Revenu Hospitality Used the software for: 2+ years ### "Excellent service client" April 22, 2021 4.0 Pros Facile à utiliser, service client rapide et à l'écoute, économise du temps. Cons Quelques anomalies de fonctionnement du programme. Review Source CP Chloé P. Chef de Réception Hospitality Used the software for: 1-2 years ### "Bon logiciel! " May 17, 2021 5.0 Pros Communication simplifiée avec notre clientèle Meilleure captation des éventuels réservations Cons Velma peut parfois ne pas répondre correctement mais vous pouvez reprendre la main facilement Review Source PM Paul-Louis M. Admin IT Information Services Used the software for: Less than 6 months ### "Super produit Super Equipe" May 5, 2021 5.0 Pros La reactivité des equipes et leur autonomie. Cons L'application iphone manque de fonctionnalité et mérite un petit update Reason for choosing Velma La facilité d'echange avec le bon interlocuteur et l'investissement des equipes sur les sujets a traiter. Switched from [Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/) La reactivité et le non respacet des engagement du partenaire precedent Review Source VB Valerie B. Directrice des ventes Hospitality Used the software for: 1-2 years ### "Merveilleux produit et super service clients !" April 28, 2021 5.0 Pros L'équipe est attentive, réactive, aux petits soins...et le produit répond exactement à nos besoins ! Merci Quicktext ! Cons Non, aucun point faible: pourquoi en faut-il absolument? Review Source JR Janos R. Assistant chef de projet Hospitality Used the software for: Less than 6 months ### "Très bon logiciel " May 4, 2021 4.0 Pour la formation et l'installation, cela est assez intuitif. Pros Permet de renseigner les clients et les incite à réserver des prestations. Cons Tous les champ de réponses ne sont pas personnalisables. Certains d'entre eux sont communs pour tous les hôtels. Reason for choosing Velma Suite à des conseils obtenues par d'autres utilisateurs. Review Source MD Martin D. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Logiciel intuitif et très utile" May 4, 2021 5.0 Un gain de temps dans la communication entre clients et hôteliers Pros La précision et la qualité des réponses Cons Le temps que met le logiciel à paramétrer Review Source Similar Products Featured