# Cloud Softphone Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cloud Softphone Software - reviews, pricing plans, popular comparisons to other Softphone products and more. Source: https://www.capterra.com/p/202660/Acrobits-Softphone --- # Cloud Softphone Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloud Softphone ## What is Cloud Softphone? Cloud Softphone is a white label UCaaS Platform powered by Acrobits, that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. There are many reasons why CSPs throughout the world trust Cloud Softphone and the Acrobits SDK for their mobile and desktop app needs. We have successfully deployed over 140 million endpoints since our inception, for clients in the telecommunications, hospitality, healthcare, and reseller industries. Cloud Softphone’s white-label bundles make it easy for you to keep up in the hybrid workplace. -Add and remove features when you need them. You only pay for what you use. -Boost productivity and collaboration with a powerful communications tool that does it all. -Make voice & video calls, send texts, share files, and more. -Design, build, provision, and deploy an enterprise-grade UCaaS app in less than 24 hours. -Maintain feature parity with access to 100+ premium features. ## What is Cloud Softphone used for? [Softphone](https://www.capterra.com/softphone-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloud Softphone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cloudsoftphone.com&name=Cloud Softphone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloud Softphone 4.7 (10) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $69 Per Feature, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.4 (464) Value For Money 4.9 (9) Value For Money 4.3 (304) Customer Service 5.0 (9) Customer Service 4.1 (336) ## Cloud Softphone alternatives Highest Rated [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) [Bria](https://www.capterra.com/p/158718/Bria/) [4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) Starting price $2.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158718/Bria/) [View all alternatives](https://www.capterra.com/p/202660/Acrobits-Softphone/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. VoIP Connection 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Logging 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Routing 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Caller Profiles 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store caller information within an accessible database Cloud Softphone 40 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Record and send audio and/or video files by online message or chat Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Add customized logos and colors to align with company branding Access names, contact information, and roles of employees in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Ability to see if recipient has viewed/opened the message Digitally share screen view with others Securely stores data to prevent data loss or breaches Send messages via SMS Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Record and playback video calls Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 4.9 (9) Free Trial [View pricing plan details](https://www.capterra.com/p/202660/Acrobits-Softphone/pricing/) Generic Full Featre App $69.00 Per Feature,Per Month It includes: - Call Conferencing - Call transfers - Voicemail - Video calls - Desktop apps White Label Softphone $549.00 Per Feature,Per Month It includes: - Customized branding - Custom Tab With Web View - Desktopp Apps - ZRTP/TLS/SRTP - Registration Wizard - Video conferencing Generic App for Outgoing Only $144.00 Per Feature,Per Month It includes: - Voicemail - Balance checker Value for money 4.9 (9) 4.9 Based on 9 reviews ## Integrations [ Ivanti Neurons for MDM](https://www.capterra.com/p/124078/Advanced-Mobile-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(8) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AF Alvar F. Business Development Information Technology and Services ### "Seamless Deployment and Excellent Voice Quality." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2026 Our experience with Cloud Softphone has been overwhelmingly positive. As a provider, the ability to offer a fully customized, white-label app to our virtual PBX customers adds significant value to our brand. The QR code provisioning is a game-changer; it has drastically reduced the time we spend on technical support for manual configurations. While the pricing for a fully branded app is on the higher side, the reliability, ease of deployment, and simple user interface make it a worthwhile investment for any professional VoIP service. Pros Cloud Softphone is an excellent white-label solution for our virtual PBX clients. The QR code provisioning makes deployment seamless, effectively eliminating manual configuration errors during onboarding. We appreciate the balance of robust functionality with a simple, intuitive interface optimized for voice calls. Additionally, their support team is highly responsive and solution-oriented, ensuring any technical needs are addressed promptly. It is a reliable platform that significantly enhances our overall service offering. Cons The primary drawback we found is that the pricing is quite high for a full branded app. For a business offering virtual PBX services, the investment required for white-labeling can be tough to justify, especially when working with smaller client numbers. Beyond the initial setup, we found that several features we expected to be included are actually extra paid add-ons. This increases the total cost of ownership significantly over time. We believe the value would be much better if more features were bundled together. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tomislav M. CEO Telecommunications ### "acrobits makes it easy ;-)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2025 setting up access and creating the app was very easy unlocking the app and also making changes is easy thanks to the good support from scrobits Pros the configurator of the app, the fast and competent support Cons nothing comes to mind right now. everything works how it should Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeff R. Partner Telecommunications ### "Happy customer :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2024 So far so good. Very happy we switched from Bria Enterprise. Pros Has SMS integrated into it. Much easier to add and remove users than other softphones. Super user friendly and customizable. Cons Can't program multiple extensions to one softphone user just yet but supposedly they will be adding that feature in early to mid 2025. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) SMS integration, user friendliness and price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mike L. Sales Engineer and Voice Product Manager Telecommunications ### "Everfast and Cloud Softphone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2024 Very good. We were able to design the app with the same color scheme as our Metaswitch Commportal, makes for a better user experience. Pros Ease of use for Authentication. No common identity to verify or email to submit, just phone number and password. The ability to choose the option we need and have the flexibility to expand quickly and easily. Cons The installation errors are too vague. If the password is not correct the error is "error downloading", it's not a software installation issue it's an authentication issue. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) We changed platforms from Broadworks/Webex to Metaswitch and during the implementation Microsoft/Metaswitch sunset the MaxUC product, so we need a solution. Alternatives considered [Bria](https://www.capterra.com/p/10018322/BRIA/) [Linphone](https://www.capterra.com/p/158709/Linphone/) Reasons for choosing Cloud Softphone We have most our eggs in the Sinch basket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alex A. President Telecommunications ### "The best mobile app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 My favorite mobile app we’ve used with our PBX. Easiest and most feature rich and priced well. As well as great support. Pros My favorite mobile app we’ve used with our PBX. Easiest and most feature rich and priced well. As well as great support. Cons I honestly don’t have any cons or issues. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Bc of its flexibility and cost. More features for less money and better support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Juan R. President Telecommunications ### "Best Softphone in the market " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2024 Pros Easy to configure and customize phone display with logo, colors and functions. Cons No complains, there's no ther softphone in the market for VAR's better than this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Ken K. CEO Telecommunications ### "Solid Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 29, 2024 Good support and a solid product with simple UI Pros We have been using this product for 2 months and it is solid product with a simple UI Cons Usage based charging and desktop version is too expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rati A. Managing Partner Retail ### "Rati Akhvlediani's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2024 Pros App is easy to use and easy to launch it. Embedded Browser is the most important feature In the app itself Cons Sometimes the terminology is difficult to understand around Push notification service and not very clear how it works until now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jordan L. Owner Telecommunications ### "Make the switch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2024 The overall experience is a 10 out of 10 Pros From start to finish the process with \[sensitive content hidden\] and the Cloud Softphone team was amazing. \[sensitive content hidden\] was helpful and made the process of white labeling Acrobits enjoyable. He was very knowledgeable and responsive. Cons At the moment, there are zero cons. The whole process was amazing. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) We made the switch as we were looking to white label a softphone that was affordable. Reasons for choosing Cloud Softphone After completing testing with both Telviva and Cloud Softphone, we determined Cloud Softphone was the superior option with regards to features, options and cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2024 Thank you for the amazing review! We're absolutely delighted that you had such a positive experience working with our team and that Cloud Softphone was able to meet all your needs. We're here to make sure you have the best service possible, and we're honored that you've chosen us for your communication needs. Thanks for your trust and support! JR JOY R. Dispatcher Consumer Services ### "Softphone Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 March 1, 2021 Pros I liked you could choose to place it in the background or pin it upfront so no matter what you were working on you could always see the softphone window Cons I didnt like that we still had to use hard phones with this software-seems it wasn't a standalone product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)