--- title: "Support Board Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Support Board Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/202701/Support-Board/" page_type: "product" language: "en" --- # Support Board Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Support Board ## What is Support Board? Speed customer resolutions and automate conversations by engaging one of the most advanced forms of artificial intelligence in the world. This can be done easily in just a few minutes. ## What is Support Board used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Support Board?[Manage this product listing](https://www.g2.com/products/support-board/claim_requests/new?auto=true) ## Support Board Overview Updated September 2026 AI summary Support Board offers live chat and chatbot solutions for businesses of all sizes, supporting customer communication through cloud-based and web platforms. Its features include autoresponders, proactive chat, customizable branding, and geotargeting, along with chat history and offline forms. The platform also provides canned responses, file sharing, and integration with third-party tools to enhance team workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Support Board 4.9 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $59 Flat Rate, One Time Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (10) Ease Of Use 4.6 (1,769) Value For Money 4.9 (9) Value For Money 4.6 (1,519) Customer Service 5.0 (9) Customer Service 4.7 (1,538) ## Support Board alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/202701/Support-Board/alternatives/) ## FAQs about Support Board Overview ### Which roles and teams benefit most from Support Board? Support Board is most used by business leaders, customer care teams, and digital product specialists who need fast, centralized customer communication. CEOs, founders, and managing directors use it to oversee support efficiency, while developers, designers, and content creators rely on it to streamline chat workflows, resolve inquiries, and improve user experience. Answer based on 10 reviews Overview ### What company size and industries is Support Board built for? Support Board is built for small businesses, which make up 90% of reviewers, especially WordPress users, chatbot agencies, websites, and PHP developers. It serves design teams most often at 30%, with computer software and education management each at 10%, and is commonly used for live chat. Answer based on 10 reviews Features and Usability ### What are the key features of Support Board? Support Board offers live chat, customer support, and chatbot tools for handling website conversations. It also includes chat transcripts and chat history, autoresponders, canned responses, proactive chat, website visitor tracking, file sharing, mobile access, offline form, customizable branding, geotargeting, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Support Board starts at $5 per month for the 5000 messages plan, which includes 2 agents and 1,000,000 chatbot training characters. The 7000 messages plan costs $7 monthly, and the 10000 messages plan is $10 monthly. PHP and WP versions cost $59 one time. A free trial is available. Integrations ### Which third-party tools and platforms does Support Board integrate with? Support Board connects natively to Slack, WordPress, WhatsApp, Telegram, Messenger, Shopify, WooCommerce, WHMCS, HubSpot Content Hub, Calendly, ChatGPT, Google Cloud, and Google Cloud Translation AI. It also supports integrations for team communication, ecommerce, CRM, scheduling, and AI-based messaging workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Support Board offer? Support Board provides documentation to help teams get started. This written material can support self-paced reference, feature review, and step-by-step setup guidance as users learn the product and configure it for their needs. Getting Started and Support ### What customer support options does Support Board offer? Support Board provides chat support. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this data. ## Features AI summary Based on 6,967 Chatbot reviews According to Capterra reviewers, these are the live chat features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Support Board includes other live chat capabilities that reviewers also consider important, such as **Mobile Access** (**44%**) and **Transcripts/Chat History** (**36%**). These features give teams the flexibility to respond while away from their desks and keep a record of past conversations for follow-up, context, and service consistency, helping businesses maintain responsiveness and improve customer support workflows. Mobile Access 4.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (8) 12.50% of 8 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Canned Responses 5.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 5.0 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Proactive Chat 5.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Third-Party Integrations 4.9 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Support Board 17 features ### All Features - Analytics: Tools for the systematic analysis of various types of data or statistics - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 5.0 (10) 5.0 Based on 10 reviews ## Pricing Value for money 4.9 (9) Free Trial [View pricing plan details](https://www.capterra.com/p/202701/Support-Board/pricing/) PHP version $59.00 Flat Rate,One Time It includes: - main software only WP version $59.00 Flat Rate,One Time It includes: - main software only 5000 messages $5.00 Flat Rate,Per Month It includes: - All apps are included 7000 messages $7.00 Flat Rate,Per Month It includes: - All apps are included 10000 messages $10.00 Flat Rate,Per Month It includes: - All apps are included 25000 messages $20.00 Flat Rate,One Time It includes: - All apps are included Value for money 4.9 (9) 4.9 Based on 9 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.9 Based on 10 reviews Filter by rating 5(9) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MH Mario Humberto M. Ceo Publishing ### "The best of the besru" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2022 Pros I would dare to say that it is one of the best codes that I have ever bought for my website. that's all you need for a chat. You can customize it by web section, see the user's position, automate, etc. You have practically for life what you pay per month on other platforms. Cons All good. So far I haven't found anything negative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Enrique G. MD Design ### "Very intuitive to setup, great design and UX for the end-users on our site." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 5, 2022 Pros Very intuitive to set up, great design and UX for the end-users on our WordPress and WooCommerce site. Cons No cons were found during the testing of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Developer Education Management ### "HIGHLY RECOMMENDED Plugin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2022 I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing. Pros I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing. Cons I didn't find any cons in this plugin, Thank you for the wonderful plugin. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mohammed A. ceo Computer Software ### "Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2022 Pros It's a one-time payment and you own it forever, supports WhatsApp and Messenger/Instagram! it's very easy to understand and use by our employees! The PWA makes it easy to use on phones or on the go! And the best part was the customer support received! Cons Nothing at all, it's a great alternative to Wazzup and similar software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Maya R. Content Creator Information Services ### "Good App With A Lots of Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2022 Pros This is a clean chat app i’ve ever seen. Easy to customize with a lot addons support. Cons I hope it will bring more features on chat area. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Christian D. Designer Design ### "The best I have tried.." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2022 My overall experience with Support Board has been very positive. I have felt very well looked after by support and they are happy to answer any questions no matter how silly they may sound. I have never found any other software at this price-point with this level of features. Pros What I like most about Support Board is the huge range of settings. There are so many features I am using some that I did not know I needed until I saw them. Being able to customise the chat widget to your exact taste and brand really helps aesthetically and improves the user experience overall. Being able to integrate Slack is brilliant and is a huge plus for our requirements. Cons Auto-updates did not work for me first try. I was quickly assisted by customer support and they told me I needed to enable "PHP Zip function" in my cPanel so the auto-updates could work. This was disabled by default so not After doing this it was all fine and updates seamlessly. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Chatify](https://www.capterra.com/p/190276/Chatify/) I made the switch because Support Board seemed to have all of the features I liked about other chat widgets, as well as some extras so it was a no brainer for me to switch even after spending hundreds with other providers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Frederik S. Ceo Marketing and Advertising ### "An awesome software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 I'll keep it short and sweet. With Support Board you buy a fantastic system that comes very strong with many features and offers everything you need. Price absolutely great! I am more than satisfied. Pros It's a really solid and well programmed software! Your free to choose between a cloud, php (server) or WordPress solution. And it's fully packed with a lot's of futures. Cons Maybe the only thing what could be cool would be an extra implementation for email receives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Patrick D. Designer Design ### "Awesome chat/support plugin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2022 Pros Easy to install and configure. Saving time with customer support. Powered with Artificial Intelligence and Slack integration. Cons Now I have all that I need for my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sebastiano C. Care Hospital & Health Care ### "Professional " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2022 Pros It is very cheap and I pay only one time but it is professional and it works great Cons I want more apps like LINE app in the marketplace Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Micah H. Founder / Technical Advisor Internet ### "The best for you and your visitors!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2022 We needed a live chat system that's modern, when I went looking this checked every box I needed. I plan on buying more copies for more sites and will recommend this to everyone I know, so far loving the integrations as well as the features and hope you guys can get more things like desktop software, direct Joomla! plugins and improve what you've got. Pros The amount of plugins and customization that this has... I've been using live support chats since the early noughts, this has gone above and beyond and at a price that is unbelievable for what it does. Cons The best I could come up with a negative is there isn't a windows or Linux support system I can install and get notified when chat or tickets come in. But I bought this for Slack integration anyways. Reasons for choosing Support Board I can't remember the other names however the plugins we're everything for me, dialogflow, WordPress, whmcs, slack... These allowed me to use our already licenses or purchased tools and integrates perfectly with them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202701/Support-Board/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.