# Support Board Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Support Board Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/202701/Support-Board

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# 

 Support Board Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Support Board

## What is Support Board?

Automate customer communication with AI-powered bots and a chat system designed for conversational marketing. The software is on-premises, installed directly on your server, with no fees involved. All your data remains securely stored on your server.

## What is Support Board used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$59

Flat Rate, One Time

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Support Board?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://schiocco.com&name=Support Board)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Support Board

4.9 (10)

VS.

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$59

Flat Rate, One Time

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (10)

Ease Of Use

4.3 (3,603)

Value For Money

4.9 (9)

Value For Money

4.2 (2,658)

Customer Service

5.0 (9)

Customer Service

4.3 (2,766)

## Support Board alternatives

Highest Rated

[4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/202701/Support-Board/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

4.9 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Canned Responses

5.0 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Shortcuts for inputting frequently used messages

Customizable Branding

5.0 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Proactive Chat

5.0 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

Third-Party Integrations

4.9 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Transcripts/Chat History

5.0 (8)

12.50% of 8 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Support Board 13 features

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

AI-based platform which conducts a conversation via auditory or textual methods

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Ability to chat online in real time

Access software remotely via mobile devices

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Get Advice

We can help you find the software with the features you need.

Features

5.0 (10)

5.0

Based on 10 reviews

## Pricing

Value for money

4.9 (9)

Free Trial

[View pricing plan details](https://www.capterra.com/p/202701/Support-Board/pricing/)

PHP version

$59.00

Flat Rate,One Time

It includes:

-   main software only

WP version

$59.00

Flat Rate,One Time

It includes:

-   main software only

5000 messages

$5.00

Flat Rate,Per Month

It includes:

-   All apps are included

7000 messages

$7.00

Flat Rate,Per Month

It includes:

-   All apps are included

10000 messages

$10.00

Flat Rate,Per Month

It includes:

-   All apps are included

25000 messages

$20.00

Flat Rate,One Time

It includes:

-   All apps are included

Value for money

4.9 (9)

4.9

Based on 9 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Calendly](https://www.capterra.com/p/148036/Calendly/)[

Viber](https://www.capterra.com/p/180348/Viber/)[

Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (9)

5.0

Based on 9 reviews

## User reviews

Overall rating

4.9

Based on 10 reviews

Filter by rating

5(9)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MH

Mario Humberto M.

Ceo

Publishing

### "The best of the besru"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2022

Pros

I would dare to say that it is one of the best codes that I have ever bought for my website. that's all you need for a chat. You can customize it by web section, see the user's position, automate, etc. You have practically for life what you pay per month on other platforms.

Cons

All good. So far I haven't found anything negative.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EG

Enrique G.

MD

Design

### "Very intuitive to setup, great design and UX for the end-users on our site."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 5, 2022

Pros

Very intuitive to set up, great design and UX for the end-users on our WordPress and WooCommerce site.

Cons

No cons were found during the testing of the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Developer

Education Management

### "HIGHLY RECOMMENDED Plugin"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 3, 2022

I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing.

Pros

I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing.

Cons

I didn't find any cons in this plugin, Thank you for the wonderful plugin.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Mohammed A.

ceo

Computer Software

### "Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2022

Pros

It's a one-time payment and you own it forever, supports WhatsApp and Messenger/Instagram! it's very easy to understand and use by our employees! The PWA makes it easy to use on phones or on the go! And the best part was the customer support received!

Cons

Nothing at all, it's a great alternative to Wazzup and similar software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MR

Maya R.

Content Creator

Information Services

### "Good App With A Lots of Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 4, 2022

Pros

This is a clean chat app i’ve ever seen. Easy to customize with a lot addons support.

Cons

I hope it will bring more features on chat area.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Christian D.

Designer

Design

### "The best I have tried.."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2022

My overall experience with Support Board has been very positive. I have felt very well looked after by support and they are happy to answer any questions no matter how silly they may sound. I have never found any other software at this price-point with this level of features.

Pros

What I like most about Support Board is the huge range of settings. There are so many features I am using some that I did not know I needed until I saw them. Being able to customise the chat widget to your exact taste and brand really helps aesthetically and improves the user experience overall. Being able to integrate Slack is brilliant and is a huge plus for our requirements.

Cons

Auto-updates did not work for me first try. I was quickly assisted by customer support and they told me I needed to enable "PHP Zip function" in my cPanel so the auto-updates could work. This was disabled by default so not After doing this it was all fine and updates seamlessly.

Switched from

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

[Chatify](https://www.capterra.com/p/190276/Chatify/)

I made the switch because Support Board seemed to have all of the features I liked about other chat widgets, as well as some extras so it was a no brainer for me to switch even after spending hundreds with other providers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FS

Frederik S.

Ceo

Marketing and Advertising

### "An awesome software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 18, 2022

I'll keep it short and sweet. With Support Board you buy a fantastic system that comes very strong with many features and offers everything you need. Price absolutely great! I am more than satisfied.

Pros

It's a really solid and well programmed software! Your free to choose between a cloud, php (server) or WordPress solution. And it's fully packed with a lot's of futures.

Cons

Maybe the only thing what could be cool would be an extra implementation for email receives.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PD

Patrick D.

Designer

Design

### "Awesome chat/support plugin"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2022

Pros

Easy to install and configure. Saving time with customer support. Powered with Artificial Intelligence and Slack integration.

Cons

Now I have all that I need for my business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Sebastiano C.

Care

Hospital & Health Care

### "Professional "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2022

Pros

It is very cheap and I pay only one time but it is professional and it works great

Cons

I want more apps like LINE app in the marketplace

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Micah H.

Founder / Technical Advisor

Internet

### "The best for you and your visitors!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 14, 2022

We needed a live chat system that's modern, when I went looking this checked every box I needed. I plan on buying more copies for more sites and will recommend this to everyone I know, so far loving the integrations as well as the features and hope you guys can get more things like desktop software, direct Joomla! plugins and improve what you've got.

Pros

The amount of plugins and customization that this has... I've been using live support chats since the early noughts, this has gone above and beyond and at a price that is unbelievable for what it does.

Cons

The best I could come up with a negative is there isn't a windows or Linux support system I can install and get notified when chat or tickets come in. But I bought this for Slack integration anyways.

Reasons for choosing Support Board

I can't remember the other names however the plugins we're everything for me, dialogflow, WordPress, whmcs, slack... These allowed me to use our already licenses or purchased tools and integrates perfectly with them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/202701/Support-Board/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)