# Support Board Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Support Board the right Live Chat solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202701/Support-Board/reviews --- Support Board 4.9 (10) [View alternatives](https://www.capterra.com/p/202701/Support-Board/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Support Board Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Developer Education Management Used the software for: Less than 6 months ### "HIGHLY RECOMMENDED Plugin" October 3, 2022 5.0 I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing. Pros I'd like to recommend everybody to use this Plugin. Customer Support is very good and I'm totally satisfied with the way of their dealing. Cons I didn't find any cons in this plugin, Thank you for the wonderful plugin. Review Source CD Christian D. Designer Design Used the software for: 6-12 months ### "The best I have tried.." July 28, 2022 5.0 My overall experience with Support Board has been very positive. I have felt very well looked after by support and they are happy to answer any questions no matter how silly they may sound. I have never found any other software at this price-point with this level of features. Pros What I like most about Support Board is the huge range of settings. There are so many features I am using some that I did not know I needed until I saw them. Being able to customise the chat widget to your exact taste and brand really helps aesthetically and improves the user experience overall. Being able to integrate Slack is brilliant and is a huge plus for our requirements. Cons Auto-updates did not work for me first try. I was quickly assisted by customer support and they told me I needed to enable "PHP Zip function" in my cPanel so the auto-updates could work. This was disabled by default so not After doing this it was all fine and updates seamlessly. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Chatify](https://www.capterra.com/p/190276/Chatify/) I made the switch because Support Board seemed to have all of the features I liked about other chat widgets, as well as some extras so it was a no brainer for me to switch even after spending hundreds with other providers. Review Source MH Micah H. Founder / Technical Advisor Internet Used the software for: 6-12 months ### "The best for you and your visitors!" July 14, 2022 4.0 We needed a live chat system that's modern, when I went looking this checked every box I needed. I plan on buying more copies for more sites and will recommend this to everyone I know, so far loving the integrations as well as the features and hope you guys can get more things like desktop software, direct Joomla! plugins and improve what you've got. Pros The amount of plugins and customization that this has... I've been using live support chats since the early noughts, this has gone above and beyond and at a price that is unbelievable for what it does. Cons The best I could come up with a negative is there isn't a windows or Linux support system I can install and get notified when chat or tickets come in. But I bought this for Slack integration anyways. Reason for choosing Support Board I can't remember the other names however the plugins we're everything for me, dialogflow, WordPress, whmcs, slack... These allowed me to use our already licenses or purchased tools and integrates perfectly with them. Review Source MHM Mario Humberto M. Ceo Publishing Used the software for: 2+ years ### "The best of the besru" October 7, 2022 5.0 Pros I would dare to say that it is one of the best codes that I have ever bought for my website. that's all you need for a chat. You can customize it by web section, see the user's position, automate, etc. You have practically for life what you pay per month on other platforms. Cons All good. So far I haven't found anything negative. Review Source SC Sebastiano C. Care Hospital & Health Care Used the software for: 2+ years ### "Professional " July 15, 2022 5.0 Pros It is very cheap and I pay only one time but it is professional and it works great Cons I want more apps like LINE app in the marketplace Review Source PD Patrick D. Designer Design Used the software for: 1-2 years ### "Awesome chat/support plugin" July 15, 2022 5.0 Pros Easy to install and configure. Saving time with customer support. Powered with Artificial Intelligence and Slack integration. Cons Now I have all that I need for my business. Review Source FS Frederik S. Ceo Marketing and Advertising Used the software for: 6-12 months ### "An awesome software!" July 18, 2022 5.0 I'll keep it short and sweet. With Support Board you buy a fantastic system that comes very strong with many features and offers everything you need. Price absolutely great! I am more than satisfied. Pros It's a really solid and well programmed software! Your free to choose between a cloud, php (server) or WordPress solution. And it's fully packed with a lot's of futures. Cons Maybe the only thing what could be cool would be an extra implementation for email receives. Review Source MA Mohammed A. ceo Computer Software Used the software for: Less than 6 months ### "Customer Support" August 19, 2022 5.0 Pros It's a one-time payment and you own it forever, supports WhatsApp and Messenger/Instagram! it's very easy to understand and use by our employees! The PWA makes it easy to use on phones or on the go! And the best part was the customer support received! Cons Nothing at all, it's a great alternative to Wazzup and similar software. Review Source EG Enrique G. MD Design Used the software for: 6-12 months ### "Very intuitive to setup, great design and UX for the end-users on our site." October 5, 2022 5.0 Pros Very intuitive to set up, great design and UX for the end-users on our WordPress and WooCommerce site. Cons No cons were found during the testing of the software. Review Source MR Maya R. Content Creator Information Services Used the software for: Less than 6 months ### "Good App With A Lots of Features" August 4, 2022 5.0 Pros This is a clean chat app i’ve ever seen. Easy to customize with a lot addons support. Cons I hope it will bring more features on chat area. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.