# Page 3 | Otter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Otter the right Transcription solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202799/Otter/reviews --- Otter 4.4 (102) [View alternatives](https://www.capterra.com/p/202799/Otter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Otter ## Showing most helpful reviews Showing 51-75 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "If you work for a remotely connected company, this is essential" November 18, 2022 4.0 This app is helpful in picking up keywords and finding the location in the zoom call where that keyword was discussed. But i think without the zoom recording alongside the transcripts, they are not much help for our needs. It would be interesting to see how this app's transcriptions compare with competitors like Fathom. Pros With so many zoom meetings, it's really helpful to be able to search transcripts to see who said what, or what the final word was on a discussion. Cons The AI transcription could be a lot better. The punctuation is off and maybe people talk too fast but it's rarely accurate. You have to do a lot of deciphering to determine what people we really saying, or listen along with the zoom recording. I don't know if all ai note taking apps are like this though. I also wish that it would capture everyone's name from the zoom meetings, for some reason only some names are captured and others are just listed as "Speaker 1" or "Speaker 2",etc. Review Source Christopher T. CTO Marketing and Advertising Used the software for: I used a free trial ### "Great note taking." November 20, 2023 5.0 Pros The product is great, it takes notes whether I am on the call or not and summarizes them by topic. I often use the transcriptions to reference notes from a meeting or those that I missed. Cons Limited time recording - I believe only 30-45 minutes. Maybe since we're on the trial version. Review Source KS Kiefer S. Board Game Designer Design Used the software for: 1-2 years ### "Otter is the best app for people who are bad at taking notes" October 13, 2020 4.0 I use Otter whenever I am playtesting my board games. I open the app, set it down, push record, and then I’m able to be involved with the people sitting at the table and give them my full attention. I never have to worry about writing down notes that I don’t understand or can’t read later on because Otter has taken care of it all for me. Pros Being able to set my phone down and hold a conversation without having to pause and write stuff down. I love being able to replay the recording while reading what Otter typed up and edit it if there were any errors. I also loved how it somehow recognizes who is speaking and assigns colors and separates their dialogue in the transcript automatically. Cons Since this is an AI assistant that responds to voice, there are bound to be problems. Otter is not perfect. People with accents and people that sound a lot alike don’t always register right on the transcript. However, it is so simple to edit your transcript afterwards, this issue becomes a non-issue. Review Source Osama K. Freelancer Industrial Automation Used the software for: Less than 6 months ### "Otter made Transcription Easy. " February 22, 2021 5.0 It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying. Pros Otter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice. Cons The software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise . Review Source aS andrew S. N/A Financial Services Used the software for: 2+ years ### "Otter is amazing " May 10, 2023 5.0 Tremendous. Pros Everything it is so good I can ramble on about it forever Cons Genuinely, I have 0 complaints. Everything about this software is amazing, it even links to my calendar and pre-names my interviews Review Source Anand J. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Good for English but not good for regional languages!" April 22, 2022 4.0 Pros It's very nice for English who speaks the US but not good for regional languages who speak Native English or any other regional languages it doesn't work. For Indian English, it doesn't capture all the words Cons I like the notepads. From this software, I can write the minutes of meeting in a very short time. Review Source Joshua V. Founder Marketing and Advertising Used the software for: 1-2 years ### "Makes transcribing copy, and interviews effortless. " April 19, 2020 4.0 Otter helps me solve the problem of transcribing interviews, and allowing me to write copy by talking. My overall experience has been great. Pros What I like most about otter as a specialized email copywriter is it allows me to talk my copy out loud, and have it automatically transcribed for me. This especially helps when my hands sore, and I want to keep on writing. I also use it for transcribing client interviews. Cons The thing I like least about the software is because it's A.I. the transcription is far from perfect. There's always tons of errors. Still it saves a lot of time transcribing it yourself. It's easier to fix the errors, than do it all yourself. Review Source Zahra H. Head of Business Operations Management Consulting Used the software for: 1-2 years ### "Nothing Beats Otter AI" September 13, 2021 5.0 I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI Pros The transcription feature is so amazing! I have used it so many times to understand what the client meeting was all about especially when building proposals. Cons Have yet to find a problem in the app. I mean it has a quick widget on iOS also! Review Source CB Carrie B. Business Owner Entertainment Used the software for: Less than 6 months ### "Love Otter!" July 8, 2024 5.0 Pros I think this is such a game changing tool! I love that it creates to do lists and summaries. It makes organizing thoughts and meetings so much easier Cons Nothing! I think its excellent and one of my most helpful tools Review Source VR Verified Reviewer Associate Professor Higher Education Used the software for: 1-2 years ### "Support is so lacking it is not worth your time and money" June 12, 2023 1.0 Awful. If they cannot fix your problem, they ghost you. Pros What they say they can do is great. Unfortunately, the support is horrific. Cons I purchased Otter a year ago. I was able to transcribe a few videos. Then in early spring I tried to transcribe the rest of my videos. They would not upload. I went back and forth with support trying to get this fixed. The issue was not fixed and I was told it was being forwarded to someone else. No one ever got back to me and it has been a month. I sent another email and still no response. At this point my subscription will be up soon and I will not renew. Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 1-2 years ### "I never miss documenting an idea" April 26, 2022 5.0 It's been amazing from the first time I used the app to capture a business conversation and it began transcribing in real time right on my phone home screen Pros Audio recording while ideating outloud and now connected to my zoom account which auto transcribes meetings Cons support is slow to respond to tickets with questions Reason for choosing Otter better features Review Source JL Julian L. Director Management Consulting Used the software for: 1-2 years ### "Has its limitations, but a valuable tool!" July 20, 2021 3.0 Efficient back-up to call/meeting notes. Works well on mobile (for recording & playback; you may want something bigger for interrogating recordings). Pros Combines audio recording with transcription. This is useful as it enables you to search your recording for phrases or keywords. Being able to click on any section of the transcription text & hear that part of the recording is also helpful. Cons Transcription quality is mixed. Do not use if you're expecting perfection & are unwilling to replay sections... Review Source Fraser N. Owber Marketing and Advertising Used the software for: 6-12 months ### "Otter is fantastic " May 31, 2021 5.0 Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content. Pros It just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too. Cons Nothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate. Reason for choosing Otter I haven't needed to look at others much though I do use them. Review Source VR Verified Reviewer Manager Management Consulting Used the software for: 6-12 months ### "Accurate and Effienct tool for Transcriptions" January 7, 2022 5.0 Pros The software is reasonably priced and does quite a decent job of trascriptions. Its quick and reasonably accurate for a first draft. Cons Nothing to not like about it. the transcriptions are not 100%, but thats fine. Sure beats other tools out there at the same price range. Review Source Guy G. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great speech recognition tool" August 28, 2023 5.0 Saves lots of time writing and transcribing articles, etc. Pros Open the app or webpage and talk or play speech into the tool, and it transcribes the whole thing, making it easy to download as text - write articles, or summarise blogs, podcasts, presentations, etc easily Cons Nothing specific... I only use the basics though. Review Source eW elaine W. Freelance writer Writing and Editing Used the software for: 2+ years ### "great tool for journalists" March 19, 2026 5.0 after 4 years I still love Otter for the ease of connecting to Zoom calls, good accuracy, and real-time transcription. Pros i am enjoying exploring the AI assistant to quickly find quotes and synthesize material into usable text. Cons would like an easier way to correct transcripts. maybe the AI component can do this, but I haven't tried it yet. Review Source JM Joy M. Strategic Event and Marketing Director Events Services Used the software for: 1-2 years ### "Great product for reviewing meeting info" January 25, 2023 4.0 It's been outstanding as in meetings it's sometimes hard to get all the information needed. Pros I like the option for both text and voice for review. It has been very easy to navigate through the notes and helps with reporting. Cons There haven't been any cons to the software. Nothing at this point that I can say I dislike. It's a click of a button and your ready to go. Review Source JN Joshua N. Entrepreneur Entertainment Used the software for: 1-2 years ### "Great Tool! " October 28, 2020 5.0 I have loved using Otter. Great product and a huge tool for my daily work life on the go! Pros I love how easy Otter is to use and to go back and reference and search notes. Cons The price! I am not sure how much other similar products cost but it would be nice if it was a little cheaper for each month. Review Source TD Taylor D. Student Higher Education Used the software for: 6-12 months ### "Great software" January 2, 2023 5.0 Pros I really like this software for note taking and captioning. Cons There is nothing I dislike about this software. Review Source NB Neshica B. Coach Professional Training & Coaching Used the software for: 6-12 months ### "Easy to use and accurate" January 26, 2022 5.0 I use the software to transcribe interviews for research purposes. It gives me full control and is more cost effective than a human-transcription service. Pros In South Africa there are many accents and Otter has been excellent at decoding these accents. The tool is very accurate and editing is easy especially with the various playback options. The interface is clean and easy to use. Cons For the purposes I use it for Otter has the functionality I need. I really can't think of things I don't like. There is functionality that I don't use but I can definitely see how it could be useful in other situations. Review Source SD Sufal D. CoFounder/CEO Media Production Used the software for: 6-12 months ### "Run a Podcast? Seriously think about using Otter" July 23, 2021 5.0 Pros Great for use in various situations, much more than just an automatic transcriber. The interface and bubble style interface for identifying speakers are super useful. Being able to train the software to recognize your own or other voices is also quite useful. Cons File upload system could be cleaner. It definitely has a learning curve to overcome. Review Source MN Maggie N. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "transkriptoreasy" January 21, 2023 5.0 it is not really brilliant when it comes to feedback. too many mistakes Pros the recorder that is on the actual app and the fact that I can record and immediately upload my own voice as the lack of a better word - the Algorithm Cons That it only does English and European languages and no African languages Review Source JH Julian H. UX Consultant Design Used the software for: 1-2 years ### "Otter AI is fantastic for automatic transcription" March 27, 2023 5.0 Highly recommended - Otter AI can save so much time and is a great backup if you don't have a second person available to take notes. Allows you to focus on the meeting or discussion, and worry about detailed notes later on. Pros This is a life-saver when a transcription of an interview or discussion is needed. It allows cross-checking of notes after a meeting, and even splits audio by speaker. Cons Nothing really negative about Otter AI - it has a great set of features and covers everything we need. Review Source JJ Jan J. Author/podcaster Writing and Editing Used the software for: 6-12 months ### "Need a quick transcriptions?" April 12, 2022 4.0 On the whole, I like it. I love the time stamp because that enables me to create chapter headings based on them. I post my podcast both on Buzzsprout and Youtube, so this is very helpful. And I can use the transcript for both, as well. I also like the various options for export, which include Word, clipboard, Txt, PDF or SRT. Pros I like how easy it is to use. Their creation of the transcript is relatively quick. Cons I have to edit through the words that are interpreted wrong, which takes some time. Review Source Beatrice G. Brand Strategy Consultant Management Consulting Used the software for: I used a free trial ### "There are better transcribers out there" March 1, 2024 2.0 For a free version, there are far better call transcribers, even paid versions. If you have to worry if there will be missing parts and frequently incorrectly transcribed words, it makes the use of it void. Pros It was easy to link up to Zoom and read through the transcription. Cons The transcriptions that were given were often cut off and incorrect, so having to go over them again, including the summary made using Otter void. At least the free version. Review Source Similar Products Featured ## Related categories [Transcription](https://www.capterra.com/transcription-software/)[Closed Captioning](https://www.capterra.com/closed-captioning-software/)[Note-Taking](https://www.capterra.com/note-taking-software/)