# Stonly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Stonly Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/202805/Stonly/pricing --- # Stonly Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Stonly ## What is Stonly? Stonly is the knowledge base platform for better, faster customer service. Create content that makes it easier for both customers and agents to get the help they need, and deliver that help exactly when and where it’s needed. - Use AI to leverage your knowledge to respond to each request with an easy answer or in-depth guidance. - Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business. - Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. See why 1,000’s of companies trust Stonly to provide unparalleled support at stonly.com. ## What is Stonly used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Stonly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://stonly.com&name=Stonly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Stonly 4.3 (12) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.6 (1,733) Value For Money 4.2 (9) Value For Money 4.6 (1,487) Customer Service 4.6 (9) Customer Service 4.7 (1,506) ## Stonly alternatives [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202805/Stonly/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.8 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access Controls/Permissions 4.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Content Management 4.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Text Editing 4.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Edit text as needed Collaboration Tools 4.2 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Full Text Search 4.3 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Stonly 24 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Manage and support multiple languages Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Gauge satisfaction and receive information for improvement and success Edit text as needed Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.2 (9) ### Starting price Contact vendor for pricing Free trial available Value for money 4.2 (9) 4.2 Based on 9 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Front](https://www.capterra.com/p/132901/Front/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.3 Based on 12 reviews Filter by rating 5(6) 4(5) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent MT Michele T. Director, Product Training Information Technology and Services ### "Good interactive tours platform with great potential" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 7, 2025 Pros It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. Cons Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Brendan T. Training and Development Coordinator Computer Software ### "Stonly Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 11, 2023 Pros Stonly is good if you want a basic software to be used as a knowledge hub Cons No many options to customize the content Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IV Iveta V. Digital Business Analyst Consumer Electronics ### "Great help to every business!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 31, 2023 Overall, the support we received from Stonly was great! They quickly respond to all questions therefore even the minor bugs were handled within the hour! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. Pros The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. Cons The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reasons for choosing Stonly The price and the ability to use it on the mobile apps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mariacristina T. Ragioniere Telecommunications ### "Una bella alternativa alle solite app per la messaggistica " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 18, 2022 Pros Integrazione e facilità di risoluzione problemi Cons Devo ancora approfondire l'utilizzo di tutte le funzioni prima di poter dare o meno un giudizio negativo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raul S. Account Director Marketing and Advertising ### "The way to train your team optimizing time" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 4, 2022 Pros It allows answering multiple questions of the company that are repeated as you attract new human resources, and that are essential for the proper functioning of the project. Cons Among the options on the market, it is true that it is a bit expensive, but if it is really used properly, it is more than profitable. Switched from [Inbenta](https://www.capterra.com/p/158902/Inbenta/) Alternatives considered [Inbenta](https://www.capterra.com/p/158902/Inbenta/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Philipp D. Director Logistics and Supply Chain ### "Powerful knowledge management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2022 We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. Pros Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center Cons Interface sometime is not intuitive, some interesting options are on the expensive plans. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Integration with Front app. Alternatives considered [User.com](https://www.capterra.com/p/225129/Usercom/) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reasons for choosing Stonly Integration with Front app and reasonable pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GO Gael O. Chief Marketing Officer Information Technology and Services ### "Onboarding solution that can't trigger any action on dynamic code" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 18, 2022 Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on Pros Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution Cons If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) More options on Stonly. We need to scale with a small team and we need a more complete onboarding tool to train autonomous users Reasons for choosing Stonly We thought Stonly will do the job for any of our case and we are really disappointed that we can make a simple onboarding run without changing our own code. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marina M. UX Researcher Computer Software ### "Delivering a full fledged Help Center in a couple of days!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 I had a couple of days to deliver a FAQ, and with stonly I was able to deliver a full-fledged Help center! In this stressful situation, I was able to achieve much more than expected, as everything was so easy and intuitive to set up. And if I was stuck, support was there to help, no matter the situation. Thank you stonly! Pros The user experience is really good: the software is intuitive and very easy to use. Customer support is highly qualified, being very friendly. There are so many features that you just need to use your imagination to get what you want! Cons There is no support for language variation, such as PT-PT and PT-BR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Thomas T. Product Marketing Financial Services ### "All-in one from knowledge to product marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2021 Pros We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature. Cons It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rodolphe P. Product Owner Staffing and Recruiting ### "Stonly easily teaches hospitals how to use our recruiting software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2021 Pros Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring! Cons If your software changes regularly, you should update each guide. Reasons for choosing Stonly Before Stonly, we had to train each of our users to use the software. Now each of our users learns it with Stonly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202805/Stonly/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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