# Stonly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stonly the right Knowledge Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202805/Stonly/reviews --- Stonly 4.3 (12) [View alternatives](https://www.capterra.com/p/202805/Stonly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Stonly Ease of use 4.3 Customer Service 4.6 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clothilde L. CS Ops Manager Information Technology and Services Used the software for: 1-2 years ### "A platform full of potential" June 8, 2021 5.0 My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. Pros We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. Cons As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. Review Source IV Iveta V. Digital Business Analyst Consumer Electronics Used the software for: 6-12 months ### "Great help to every business!" May 31, 2023 4.0 Overall, the support we received from Stonly was great! They quickly respond to all questions therefore even the minor bugs were handled within the hour! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. Pros The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. Cons The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Stonly The price and the ability to use it on the mobile apps. Review Source GO Gael O. Chief Marketing Officer Information Technology and Services Used the software for: Less than 6 months ### "Onboarding solution that can't trigger any action on dynamic code" March 18, 2022 2.0 Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on Pros Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution Cons If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. Reason for choosing Stonly We thought Stonly will do the job for any of our case and we are really disappointed that we can make a simple onboarding run without changing our own code. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) More options on Stonly. We need to scale with a small team and we need a more complete onboarding tool to train autonomous users Review Source PD Philipp D. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Powerful knowledge management system" April 9, 2022 5.0 We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. Pros Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center Cons Interface sometime is not intuitive, some interesting options are on the expensive plans. Alternatives considered [User.com](https://www.capterra.com/p/225129/Usercom/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Stonly Integration with Front app and reasonable pricing. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Integration with Front app. Review Source MT Michele T. Director, Product Training Information Technology and Services Used the software for: 1-2 years ### "Good interactive tours platform with great potential" March 7, 2025 4.0 Pros It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. Cons Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. Review Source Thomas T. Product Marketing Financial Services Used the software for: 1-2 years ### "All-in one from knowledge to product marketing" June 9, 2021 5.0 Pros We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature. Cons It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though. Review Source Rodolphe P. Product Owner Staffing and Recruiting Used the software for: 1-2 years ### "Stonly easily teaches hospitals how to use our recruiting software" June 9, 2021 5.0 Pros Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring! Cons If your software changes regularly, you should update each guide. Reason for choosing Stonly Before Stonly, we had to train each of our users to use the software. Now each of our users learns it with Stonly. Review Source MM Marisha M. Founder Education Management Used the software for: 6-12 months ### "All-in-one onboarding tool!" June 7, 2021 5.0 Pros Set up is incredibly simple. I migrated from AppCues/Intercom and have a live set up in a matter of hours. Their support is unparalleled. I didn't have any specific issues when getting started, but the team proactively reached out and made sure that I was set up for success. This really optimized my overall set up! I really appreciate the contexutalized knowledge base set up. My team previously spent countless hours building knowledge base articles that no one used. Now, our support tickets have decreased and user adoption has increased due to the smart placement of guides. They are much easier to use and follow, when compared to typical knowledge base articles! It's also easy to monitor our overall success with the built-in NPS scores. The Zapier and Segment integrations are incredibly helpful as well. Stonly integrates seamlessly into our tech stack. Cons There is nothing that I dislike about this software. Review Source Raúl S. Account Director Marketing and Advertising Used the software for: I used a free trial ### "The way to train your team optimizing time" July 4, 2022 4.0 Pros It allows answering multiple questions of the company that are repeated as you attract new human resources, and that are essential for the proper functioning of the project. Cons Among the options on the market, it is true that it is a bit expensive, but if it is really used properly, it is more than profitable. Alternatives considered [Inbenta](https://www.capterra.com/p/158902/Inbenta/) Review Source MM Marina M. UX Researcher Computer Software Used the software for: Less than 6 months ### "Delivering a full fledged Help Center in a couple of days!" June 23, 2021 5.0 I had a couple of days to deliver a FAQ, and with stonly I was able to deliver a full-fledged Help center! In this stressful situation, I was able to achieve much more than expected, as everything was so easy and intuitive to set up. And if I was stuck, support was there to help, no matter the situation. Thank you stonly! Pros The user experience is really good: the software is intuitive and very easy to use. Customer support is highly qualified, being very friendly. There are so many features that you just need to use your imagination to get what you want! Cons There is no support for language variation, such as PT-PT and PT-BR. Review Source BT Brendan T. Training and Development Coordinator Computer Software Used the software for: 6-12 months ### "Stonly Review " December 11, 2023 4.0 Pros Stonly is good if you want a basic software to be used as a knowledge hub Cons No many options to customize the content Review Source MT Mariacristina T. Ragioniere Telecommunications Used the software for: I used a free trial ### "Una bella alternativa alle solite app per la messaggistica " December 18, 2022 4.0 Pros Integrazione e facilità di risoluzione problemi Cons Devo ancora approfondire l'utilizzo di tutte le funzioni prima di poter dare o meno un giudizio negativo Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)