--- title: "Simphony POS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Simphony POS Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/" page_type: "product" language: "en" publication_date: "2026-10-31" --- # Simphony POS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Simphony POS ## What is Simphony POS? Oracle Simphony POS is the complete restaurant POS. Our cloud-based POS connects every aspect of your operations so you can easily manage online orders, kitchen ops, inventory, menus, delivery, loyalty & more. Real-time analytics are included so you always have a pulse on sales, costs & staff performance. Simphony's open API & extensive cloud marketplace give you unlimited flexibility, agility & scale. Upgrade your POS hardware for $1. ## What is Simphony POS used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Food Service Management](https://www.capterra.com/food-service-management-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 12% Starting price $1 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Simphony POS?[Manage this product listing](https://www.g2.com/products/simphony-pos/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Simphony POS 4.2 (26) VS. [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $1 Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (26) Ease Of Use 3.8 (3,019) Value For Money 3.5 (20) Value For Money 3.6 (2,254) Customer Service 3.3 (19) Customer Service 3.6 (1,957) ## Simphony POS alternatives [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (1,339)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,045)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Highest Rated [XEPOS](https://www.capterra.com/p/208844/XEPOS/) [4.7 (113)](https://www.capterra.com/p/208844/XEPOS/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208844/XEPOS/) [View all alternatives](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/alternatives/) ## FAQs about Simphony POS Overview ### Which roles and teams benefit most from Simphony POS? Simphony POS is most used by restaurant and hotel managers, operations leaders, and food-and-beverage teams managing daily orders, payments, menus, and service activity. IT managers and technology leaders support system configuration, integrations, and site reliability, while owners, founders, controllers, and office managers track sales, operational performance, and financial reporting. Answer based on 26 reviews Overview ### What company size and specific industries is Simphony POS built for? Simphony POS is designed for food and beverage businesses of all sizes, from independent restaurants to large enterprise operations. It is built for restaurant management needs across the hospitality sector, making it suitable for single-location venues as well as multi-site chains and enterprise groups. Features and Usability ### What are the key features of Simphony POS? Simphony POS offers point of sale, order management, and payment processing for restaurants, retail, and food service operations. It also includes inventory tracking, menu and recipe management, table management, reservations management, reporting and analytics, loyalty program tools, online ordering, and third-party integrations. Integrations ### Which third-party tools and platforms does Simphony POS integrate with? Simphony POS integrates with FreedomPay, Restaurant365, and SevenRooms. These integrations cover payment processing, restaurant operations, and guest management, giving the platform a focused set of connections for core hospitality workflows. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Simphony POS offer? Simphony POS provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual guidance for reviewing setup and product features. Answer based on 2 reviews Getting Started and Support ### What customer support options does Simphony POS offer? Simphony POS provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users report that reaching support can be difficult at times, with long waits and unresolved tickets, though the listed channels cover both self-service help and live assistance. Answer based on 3 reviews ## Features AI summary Based on 1,992 Restaurant POS reviews Capterra data shows that buyers of Restaurant POS rank the following features as their top priorities: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Simphony POS supports all three features that reviewers rate most highly: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through clear sales data, and process transactions efficiently, allowing teams to manage daily service with better speed, visibility, and control. Order Entry 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Sales Reports 2.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Order Management 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Online Ordering 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks and processes online orders Payment Processing 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Kitchen/Menu Management 3.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Allows users to view inventory and build a menu that's appropriate Simphony POS 78 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Accounting functionality within the system, not requiring integration with third-party tools Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Tracking, calculating, and paying commissions and earnings to employees Manage budgets, track and optimize spending and align capacity to workload demand Accept and process credit card transactions Record customer information, purchase history, and other notes Store and organize information about customers and previous interactions Alter the layout and content of reports Manage order deliveries until they are received by the customers Forecast customer demand using historical insights and simulations Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Dispatch food deliveries Software used by Bakery shops and services Designed for bars, clubs, nightclubs, etc. Designed for food trucks Operate/access software on iPad Devices Serves restaurants Form predictions based on past and present data/trends Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Allows users to view inventory and build a menu that's appropriate Allow customers to track their order and keep them updated when the status changes. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Create and edit a list of food/beverage items List of food items to serve in any type of meal including main dishes, side dishes, and desserts. Access software remotely via mobile devices Clients can submit payments via mobile devices Manage and support multiple locations Calculate nutritional analysis and allergens on menu items Scientific process of assessing the types, amount & nutritional content, including calories, vitamins & minerals for food/food products Tracks and processes online orders Accept and process online payment transactions Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Ability to link barcodes or serial numbers with specific items for identification Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Store recipes, enable recipe modification, and generate data required for production records Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process For retailers Track and facilitate returns of products sold Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Generate separate bills for various meals and combos within a complete order Send messages via SMS Market event via social media tools Distribute a bill into multiple payers according to the proportion suggested by the payers Assign waitstaff and coordinate the table services Set up connections to third-party platforms to improve business processes Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 4.0 (26) 4.0 Based on 26 reviews ## Pricing Value for money 3.5 (20) Basic $1.00 Per Month Value for money 3.5 (20) 3.5 Based on 20 reviews ## Integrations [ Restaurant365](https://www.capterra.com/p/139768/Restaurant365/)[ SevenRooms](https://www.capterra.com/p/165480/SevenRooms/)[ FreedomPay](https://www.capterra.com/p/83235/FreedomPay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (19) 3.3 Based on 19 reviews ## User reviews Overall rating 4.2 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(8) 3(1) 2(0) 1(3) Mentioned topic Recent reviews first, then most helpful Giovanni P. IT Manager Used the software for: 3-5 years ### "Great but expensive POS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 4, 2026 Pros It is very customizable, and the integration with Opera PMS is great. It is very known in the market, so when hiring new team members they most of the times already know how to use it Cons It is very expensive, and the implementation process takes long time because all the Oracle wait list Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Technology Operations Manager Used the software for: 3-5 years ### "Simphony Review - Minor DKL Food Group" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 10, 2020 Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy. Pros The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze Cons The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Co Ordinator Used the software for: 3-5 years ### "Oracle = A great global partner" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 9, 2020 I have been happy with our experience with Simphony. They provide a great product Pros One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires Cons Most adjustments to the program involve an additional purchase. Immediate support not often available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 1-3 years ### "Worst POS experience in my tenured career" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 19, 2023 Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution. Pros There is nothing that I can highlight that a competitor couldn't also do well. Cons There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer IT Manager Used the software for: 3-5 years ### "Simphony POS for Hotel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 9, 2021 Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation. Pros Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance. Cons The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO/Preaident Used the software for: 1-3 years ### "Strongly Suggest to not use Simphony" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 18, 2023 Just terrible. All our serving staff have just had enough of trying to live through extensive issues. After two years the problems still exists and Oracle Support just lists them as known defects. Pros There really is nothing that we like. We have over 30 terminals active and after 1-2 years all the product has been pulled out and we went to a competitor. Cons Multi terminal and menu configuration is weak at best. Staff are continually losing checks between terminals. The problems go on and on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Hotel / Restaurant Owner Used the software for: 1-3 years ### "Run Away. Do not look back" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 22, 2021 Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system. Pros The reporting software is pretty thorough Cons The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Director Used the software for: 3-5 years ### "Simphony " 5.0 July 2, 2020 effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps! Pros Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works! Cons Sometimes support a little clunky, but we get there in the end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Operation Manager Used the software for: 3-5 years ### "Nice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 13, 2021 Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts . Pros very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data . Cons The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Banquet Sales Manager Used the software for: 3-5 years ### "Very comfortable and Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2020 Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly. Pros Its very positive program and very easy to use also easy to maintain the inventory system. Cons Inventory system is very good. Can control the costing very easily Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Toast POS vs Simphony POS](https://www.capterra.com/compare/136301-202814/Toast-POS-vs-Oracle-MICROS-Simphony)