# Simphony POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Simphony POS the right Restaurant POS solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/reviews --- Simphony POS 4.2 (26) [View alternatives](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Simphony POS Ease of use 3.8 Customer Service 3.3 ## Pros and Cons in Reviews Christian K Technology Operations ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.“ July 8, 2020 TW Tyler W Assistant General Manager Hospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Getting in touch with customer support is next to impossible.“ June 4, 2021 AN Adarsh N Food and Beverage AssociateHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “I have been using this software on daily basis from last four years, it is a great software for billing purpose, you can get a personal id for yourself, everyone can findout who has punched or voided the order, easy to use, and bills can be printed easily when needed.“ January 2, 2021 SW Sam W Hotel / Restaurant OwnerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The complexity and backward nature it was set up, with an inability to modify it without great expense.“ January 20, 2021 Hamada E Operation Manager Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .“ April 7, 2021 VP Vishal P Technical ManagerFood Production, 10,001+ employeesUsed the software for: More than 2 years. “Custom development can sometimes be difficult to manage.“ July 2, 2020 Hamada E Operation Manager Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .“ April 7, 2021 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christian K. Technology Operations Manager Hospitality Used the software for: 2+ years ### "Simphony Review - Minor DKL Food Group" July 8, 2020 5.0 Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy. Pros The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze Cons The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates Review Source MF Matt F. Project Co Ordinator Hospitality Used the software for: 2+ years ### "Oracle = A great global partner" July 4, 2020 4.0 I have been happy with our experience with Simphony. They provide a great product Pros One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires Cons Most adjustments to the program involve an additional purchase. Immediate support not often available Reason for choosing Simphony POS Greater capabilites and were able to move with us on a global scale Switched from [Bepoz](https://www.capterra.com/p/144156/Bepoz-Point-of-Sale/) Bepoz did not have the all the reporting capabilities our organisation required and was not able to go forward with our global expansion. Review Source PF Patrick F. General Manager Restaurants Used the software for: 1-2 years ### "Worst POS experience in my tenured career" April 18, 2023 1.0 Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution. Pros There is nothing that I can highlight that a competitor couldn't also do well. Cons There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution. Review Source GP Giovanni P. IT Manager Hospitality Used the software for: 2+ years ### "Great but expensive POS" January 30, 2026 4.0 Pros It is very customizable, and the integration with Opera PMS is great. It is very known in the market, so when hiring new team members they most of the times already know how to use it Cons It is very expensive, and the implementation process takes long time because all the Oracle wait list Review Source VR Verified Reviewer IT Manager Hospitality Used the software for: 2+ years ### "Simphony POS for Hotel" July 2, 2021 4.0 Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation. Pros Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance. Cons The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate. Reason for choosing Simphony POS Because the Simphony POS is our standard POS used in our hotel chain. Review Source KD Ken D. CEO/Preaident Food & Beverages Used the software for: 1-2 years ### "Strongly Suggest to not use Simphony" April 15, 2023 1.0 Just terrible. All our serving staff have just had enough of trying to live through extensive issues. After two years the problems still exists and Oracle Support just lists them as known defects. Pros There really is nothing that we like. We have over 30 terminals active and after 1-2 years all the product has been pulled out and we went to a competitor. Cons Multi terminal and menu configuration is weak at best. Staff are continually losing checks between terminals. The problems go on and on. Reason for choosing Simphony POS We were on MICROS and wanted to go with Cloud solution. Simphony was a very big mistake. Review Source SW Sam W. Hotel / Restaurant Owner Hospitality Used the software for: 1-2 years ### "Run Away. Do not look back" January 20, 2021 4.0 Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system. Pros The reporting software is pretty thorough Cons The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer. Review Source MP Mike P. Operations Director Restaurants Used the software for: 2+ years ### "Simphony " June 25, 2020 5.0 effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps! Pros Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works! Cons Sometimes support a little clunky, but we get there in the end. Reason for choosing Simphony POS As a larger company - it had development of products pretty much nailed. Reliability & overall bang for buck . Review Source VR Verified Reviewer Operation Manager Hospitality Used the software for: 2+ years ### "Nice " April 7, 2021 5.0 Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts . Pros very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data . Cons The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently . Review Source Minar K. Banquet Sales Manager Hospitality Used the software for: 2+ years ### "Very comfortable and Easy to use " October 29, 2020 5.0 Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly. Pros Its very positive program and very easy to use also easy to maintain the inventory system. Cons Inventory system is very good. Can control the costing very easily Review Source FZ Francesco Z. Controller Marketing and Advertising Used the software for: 2+ years ### "Simphony POS per ristoranti" February 17, 2023 4.0 In generale è un buon prodotto che risponde a diverse necessità aziendali Pros Grande capacità di risposta alle esigenze di ogni tipo di ristorante/shop, indicato per grandi catene grazie alla possibilità di aggiornare tutti i prezzi nei POS workstation in contemporanea.App con possibilità di vedere le vendite in tempo reale Cons Non sempre facile da configurare senza adeguata formazione, e dopo il passaggio ad Oracle, non si ha più la stessa esperienza dei primi anni. Senza internet le stampe comanda non escono Review Source Victoria H. Recepcionista Hospitality Used the software for: 1-2 years ### "Preciso" December 11, 2022 5.0 Pros Es sencillo, claro y transparente, agiliza mucho tanto las reservas como los cobros, además de los informes que puede generar. Cons Podrían añadirse más variedad de informes. Review Source TW Tyler W. Assistant General Manager Hospitality Used the software for: 1-2 years ### "Worst vendor experience of my life" June 4, 2021 3.0 Worst experience of my life in terms of customer service, and ease of use. I cannot express enough how much I do not recommend. Pros It looks cool. Nothing else positive. Stay away Cons Getting in touch with customer support is next to impossible. You’ll be in hold for an hour for them to hang up without notice. Getting them to actually resolve an issue is quite literally impossible. We have had ongoing issues with cash payments for over a year. Absolutely no sense of urgency, and either they are unwilling, or unable to help with every issue that has arisen. I’ve never wanted to throw a companies products off the roof until I dealt with oracle. Stay away. Review Source AL Anders L. Field CTO Food & Beverages Used the software for: 2+ years ### "POS platform, not just a POS" September 1, 2020 5.0 We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way. Pros Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented. Cons It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment. Review Source AN Adarsh N. Food and Beverage Associate Hospitality Used the software for: 2+ years ### "Oracle Micros POS is very good" January 2, 2021 4.0 This is a great software i have ever used, easy to use, easy to learn and very user friendly, i don't think there is anything else who can compete with this particular software, i have been using this software everyday from last 4 years, its been a great software and it has become part of my life now. Pros I have been using this software on daily basis from last four years, it is a great software for billing purpose, you can get a personal id for yourself, everyone can findout who has punched or voided the order, easy to use, and bills can be printed easily when needed. Cons I don't find any cons in this software apart from one thing, whenever we are printing bills it make lots of printing noise. Review Source JR Jean R. Office Manager Restaurants Used the software for: Less than 6 months ### "What Happened to Micros? Oracle. Make a wise choice don't choose Simphony." October 5, 2020 1.0 We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk . Since, Oracle purchased Micros, service and support has suffered greatly. They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings. Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony. Pros The ease of menu updating and cusomtization. Cons There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work. Review Source FS Fabiana S. Management Training and Development Food & Beverages Used the software for: 2+ years ### "Versatile and user friendly" July 2, 2020 5.0 Had great technicians helping with installation, for any Pros Very easy to handle database, integrates with 3rd parties applications (i.e Givex, WindCave, Omnivore, Open table, OrderUp!, HotSchedules), outstanding installation team and great support technicians ready to help 24/7. Cons Labour Management and Table Management System are both very basic. The functionalities offered are not sufficient to our company's needs. Review Source Emre S. IT Manager Hospitality Used the software for: 2+ years ### "Leader in the market" July 16, 2021 5.0 Pros Nothing to say for this perfect programme Cons Nothing i am using this programme almost for 15 years Review Source BH Brian H. Restaurant manager Food & Beverages Used the software for: 1-2 years ### "Simphony" September 3, 2021 5.0 Pros The software is amazing. It helps keep confusion down with online and dine in orders during covid. It also helps keep track of inventory. Cons The system is complex. It took some time to get set-up to the standards that the restaurant requires. Review Source LS Lars S. Founder Information Technology and Services Used the software for: 1-2 years ### "Simphony POS" July 8, 2020 5.0 Pros Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems) Cons Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements. Reason for choosing Simphony POS Lot of features and interfaces are not available in other POS products. Simphony can connect to advanced reporting systems and cost control systems Review Source KN Kiran N. National General Manager, Technology Solutions Facilities Services Used the software for: 2+ years ### "Modular SaaS for Hospitality" July 3, 2020 5.0 Oracle's team have gone above and beyond in supporting us with the roll out from the initial days to getting data setup orchestrated and delivered. Pros \-Enterprise architecture -Data Modelling of the application which aids in a multi-tier data setup but rolls up efficiently for reporting purposes. - Offline Mode Cons \- Browser compatibility - Device Flexibility Review Source VP Vishal P. Technical Manager Food Production Used the software for: 2+ years ### "Oracle Simphony" July 2, 2020 4.0 Pros Oracle Simphony cloud solution is easy to deploy and manage while being a scalable product at a global level, this inturn enables us to move quickly to match our business needs. Cons Custom development can sometimes be difficult to manage. Review Source MR Markus R. Manager Restaurants Used the software for: 2+ years ### "reliable and easy to use" July 11, 2020 5.0 Pros Cloud based usage easy to manage different stores Cons it offers a big variation of functions, but to get customized solutions is a long way... Review Source CT Courtney T. Assistant manager Restaurants Used the software for: 6-12 months ### "Not my favorite " July 12, 2021 4.0 Prefer other pos softwares over micros but it is a simple yet powerful and versatile option. Pros The best feature of this product is the ability to look up and print recipes right out of the receipt printer. Cons Didn’t love all of the colors on the display. Not the most user friendly pos system I’ve used. Button interface feels weird. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Changed occupations Review Source MM Marlon M. Operations Manager Food & Beverages Used the software for: Less than 6 months ### "High end POS Solution" May 9, 2022 5.0 Pros The POS layout is very well setup for ease of use, the wording and descriptions are simple and easy to understand for all our staff members Cons It is not compatible with GAAP OCB screens so it does not offer a drive thru solution, this area is still underdeveloped, It has to run in a window on your back office and if you accidently close the window the whole system shuts down. Review Source Similar Products Featured