---
title: "Zendesk Sell Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Zendesk Sell Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more."
source_url: "https://www.capterra.com/p/199865/Zendesk-Sell/"
page_type: "product"
language: "en"
---

# 

 Zendesk Sell Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 4, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zendesk Sell

## What is Zendesk Sell?

Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.

## What is Zendesk Sell used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Lead Management](https://www.capterra.com/lead-management-software/)

Top alternative

Featured

Overall rating

Based on 160 user reviews

Reviews sentiment

Positive

84%

Neutral

8%

Negative

8%

Starting price

$19

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Rating Breakdown

4.3

+−

Features4.0

Value for Money4.0

Ease of Use4.4

Customer Service4.1

Rating Breakdown

4.3

Features4.0

Value for Money4.0

Ease of Use4.4

Customer Service4.1

## Zendesk Sell Reviewers Verdict

Updated September 2026

AI summary

-   Zendesk Sell is a fit for sales teams seeking straightforward tools to manage leads, pipelines, and customer relationships.
-   Users most consistently value its sales management capabilities, intuitive setup, and the option to export detailed reports.
-   It helps teams track opportunities, analyze sales data, and monitor customer engagement with less manual effort.
-   Some key downsides are periodic software bugs, inconsistent support experiences, and pricing that may strain smaller budgets.
-   It suits small to mid-sized teams with standard sales workflows, but may not meet needs for advanced scalability or low-cost options.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zendesk Sell

4.3 (160)

VS.

[4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

$19

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (152)

Ease Of Use

4.0 (18,143)

Value For Money

4.0 (113)

Value For Money

4.0 (12,829)

Customer Service

4.1 (123)

Customer Service

4.1 (14,061)

## Zendesk Sell alternatives

[4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (352)](https://www.capterra.com/p/77189/The-Magazine-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/)

## FAQs about Zendesk Sell

Overview

### What problems does Zendesk Sell solve?

Zendesk Sell solves scattered sales data, inconsistent follow-up, and hard-to-track pipelines by centralizing contacts, emails, notes, tasks, appointments, and deals in one streamlined CRM. Sales reps, sales operations teams, and field teams benefit most from mobile access, customizable funnel stages, permission controls, and faster onboarding for new users.

Answer based on 45 reviews

Overview

### Which roles and teams benefit most from Zendesk Sell?

Zendesk Sell is most used by sales leaders, account managers, business development teams, and small-business executives who need pipeline visibility and faster follow-up. Marketing managers use it to track lead handoffs, while operations and administrative staff support contact management, reporting, and process organization across customer-facing workflows.

Answer based on 142 reviews

Overview

### What company size and industries is Zendesk Sell built for?

Zendesk Sell is for B2B sales leaders managing 20-250 person sales teams, with 82% of reviewers from small businesses and Computer Software the top industry at 20%. It also serves Enterprise users at 10% and Midsize Business at 8%, with Marketing and Advertising and Management Consulting each representing 9%.

Answer based on 160 reviews

Features and Usability

### What are the key features of Zendesk Sell?

Zendesk Sell includes core CRM features like lead management, contact management, deal and pipeline management, plus email integration with email tracking and calendar sync. Differentiating capabilities include mobile app access, sales forecasting, customizable reports, task automation, and third-party integrations through its API and apps ecosystem.

Answer based on 45 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Zendesk Sell starts at $19/user/month for Sell Team, with Sell Professional at 49 and Sell Enterprise at 99; a free trial is available. Reviewers split on value: some call it affordable and reasonably priced, while others say costs add up with more users or features, and Team is capped at three paid users.

Answer based on 27 reviews

Integrations

### Which third-party tools and platforms does Zendesk Sell integrate with?

Zendesk Sell integrates with Gmail, Google Calendar, Mailchimp, Confluence, and Zendesk Suite, with additional catalog connections for Microsoft Outlook, Dropbox, and Google Drive. It supports over 30 integrations across email, calendar, document storage, and customer support workflows, covering common sales and marketing tools.

Answer based on 30 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Zendesk Sell?

Zendesk Sell is generally quick to onboard for sales teams, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say frontline users and small teams learn it fast because the interface is intuitive, while some admins and employees need more time for navigation, setup, and syncing issues.

Answer based on 13 reviews

Getting Started and Support

### What customer support options does Zendesk Sell offer, and how do users rate the experience?

Zendesk Sell offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users describe support as mixed: some report attentive staff, quick chat help, and useful onboarding, while others cite hard-to-reach teams, slow replies on urgent issues, limited knowledge resources, and inconsistent problem resolution.

Answer based on 37 reviews

Sales process

### How well does Zendesk Sell support the sales process?

Zendesk Sell supports day-to-day sales work with clear pipelines, contact tracking, and useful automation. Small business teams and mobile reps often find it intuitive for managing leads, deals, emails, and follow-ups, while some users say integrations, reporting flexibility, onboarding transparency, and support quality can limit more complex cross-functional workflows.

Answer based on 27 reviews

## Features

AI summary

Based on 891 Inside Sales reviews

Capterra data shows that buyers of inside sales software rank the following features as their top priorities:

-   **Lead Management** (**42%** of reviewers rated this feature as critical)
-   **Contact Management** (**34%**)
-   **Lead Capture** (**43%**)

Zendesk Sell supports all three of the features reviewers value most: **Lead Management**, **Contact Management**, and **Lead Capture**. Together, these capabilities help businesses track opportunities, keep customer information organized, and bring new prospects into the pipeline more efficiently, allowing teams to follow up faster and manage sales activity with better consistency.

Lead Management

4.4 (17)

58.82% of 17 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Contact Management

4.6 (15)

60.00% of 15 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

CRM

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Sales Pipeline Management

4.1 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Pipeline view and tracking lead status

Interaction Tracking

4.1 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Reporting/Analytics

4.3 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Zendesk Sell 102 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Software's ability to perform similar action on multiple similar files simultaneously

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Record the audio of phone conversations for quality assurance purposes

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Create and manage digital catalog of products/services with their details, specifications, and price

Manage various distribution channels, build relations with channel partners, and track their performance

Communicate using direct chat or messages within the system

Track all company interactions with current clients

Provides a channel for team members to share AI models, media files, communicate, and work together

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Creation and customization of dashboards

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Graphical representation of data

Defines specific deal parameters to negotiate and secure deals

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Set up automated email sequences to streamline outreach and engage leads/contacts

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Predefined actions automatically performed on the occurance of specific events

Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies.

Intended to be used by insurers

Operate/access software on iPad Devices

Caters to sales teams

Primarily serving startup companies

Form predictions based on past and present data/trends

Allows employees to set and manage work or career related goals

Establish measurable goals and objectives and track their progress over a specific period of time

Track interaction history by documenting conversations for contacts

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Divide leads into buckets based on predefined criteria and routing rules

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Manage and handle various international currencies

Track all opportunities for potential sales and convert them into recurring revenue

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Predict future data based on historical data sets

Arrange tasks based on the level of priority or urgency

Tools designed to streamline the process of lead generation and management for sales teams

Generate quotes or estimates for customers

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

Process of training new hires by providing them with sales tools and knowledge needed to complete the job

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Online portal through which end users can access the system, manage tasks, or obtain information

Share contacts with other applications like Gmail and CRM

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Web form that allows users to enter data that is sent and processed for different reasons

SaaS, web-based, online deployment

Seamlessly integrates with 3rd party websites

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (139)

4.0

Based on 139 reviews

## Pricing

Value for money

4.0 (113)

Free Trial

[View pricing plan details](https://www.capterra.com/p/199865/Zendesk-Sell/pricing/)

Sell Team

$19.00

Per User,Per Month

It includes:

-   1 Custom Sales Pipeline
-   Built-in Click-to-Dial and Call Recording
-   Email Integration
-   Fully Featured Mobile CRM
-   Prebuilt Apps and Integrations
-   Up to 3 Paid Users

Sell Professional

$49.00

Per User,Per Month

It includes:

-   1 Custom Sales Pipeline
-   Advanced Call Analytics
-   Built-in Click-to-Dial and Call Recording
-   Email Integration
-   Fully Featured Mobile CRM
-   Personalized Bulk Emailing
-   Prebuilt and Custom Apps and Integrations
-   Sales Goals and Forecasting
-   Unlimited Custom Fields
-   Unlimited Email Templates
-   Unlimited Paid Users

Sell Enterprise

$99.00

Per User,Per Month

It includes:

-   2 Sales Pipeline
-   Activity Reports
-   Advanced Call Analytics
-   Advanced Permissions
-   Built-in Click-to-Dial and Call Recording
-   Customized Notifications
-   Email Integration
-   Fully Featured Mobile CRM
-   Lead and Deal Scoring
-   Personalized Bulk Emailing
-   Prebuilt and Custom Apps and Integrations
-   Product Catalog
-   Sales Goals and Forecasting
-   Task Automation
-   Unlimited Custom Fields
-   Unlimited Email Templates
-   Unlimited Paid Users

Value for money

4.0 (113)

4.0

Based on 113 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (123)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (123)

4.1

Based on 123 reviews

## User reviews

Overall rating

4.3

Based on 160 reviews

Filter by rating

5(81)

4(52)

3(15)

2(7)

1(5)

Mentioned topic

Sorted by most recent

SP

Sonu P.

Systems Analyst

Consumer Goods

### "Simple and reliable CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 24, 2026

Overall, it’s been a good CRM for day-to-day sales tracking. It’s not overly complicated, which is actually a plus if your team just wants something that works without too much training. There are some limitations when it comes to advanced reporting and customization, but for small to mid-sized teams it does the job well. We’ve been able to keep our pipeline organized and improve visibility across the team.

Pros

I like how simple and clean the interface is compared to some other CRMs we’ve tried. It’s pretty easy to track deals and manage contacts without too much setup. The integration with other Zendesk products is a big plus for us since everything stays in one ecosystem. Also, the mobile app is actually usable, which helps when you’re not at your desk.

Cons

Reporting is a bit limited unless you spend time customizing it, and even then it’s not as flexible as some other tools. There are also a few small things in the UI that feel a bit basic, especially when you’re handling more complex pipelines. Pricing can add up as well once you start adding more users or features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SL

Sarah L.

DIrectrice des opérations

Retail

### "Utile mais pas indispensable"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

June 23, 2025

La solution est optimisée pour gérer des portefeuilles clients. Possibilité de suivre le CA réalisé, les prospects ...

Pros

J'ai apprécié la possibilité pour nos commerciaux de suivre leurs portefeuille clients. Il est aussi appréciable de pouvoir consulter les échanges avec les autres commerciaux en cas d'absence.

Cons

La plate forme n'est plus tenue à jour et comme l'intégralité des solutions Zendesk tout est long et parfois compliqué à paramétrer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Bo K.

Customer Service Ambassador

Banking

### "More than a typical CRM tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 4, 2024

We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools.

Pros

Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers.

Cons

Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Stanko T.

VP Product Development

Information Technology and Services

### "Potemkin village "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 18, 2024

After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless.

Pros

Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok.

Cons

Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reasons for choosing Zendesk Sell

It looked good on paper and during trial

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Abhilash S.

Accountant

Textiles

### "Zendesk Sell Has Been So Accurate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 9, 2024

Pros

Zendesk Sell has been an effective solution that make work simple for us. I like the efficiency and accuracy of Zendesk Sell.

Cons

I do not have issues with Zendesk Sell. Zendesk Sell is great.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

Rissa G.

Sr. Dir. of Marketing and Communications

Non-Profit Organization Management

### "Just wasn't a good fit for us"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

April 4, 2024

Pros

It was great to be able to keep track of conversations with priority members and for the internal team to also know what those conversations entailed... when it worked.

Cons

It just didn't work for us and customer service was never helpful when it came to us asking for help. After over 6 months of the team not being able to connect their emails so the rest of the team could see conversations with members, we called it quits. Additionally, instead of helping us with the issues we did have with the platform, customer service was always trying to upsell us to features we didn't even need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Sikirou R.

developpeur

Computer Software

### "Utilisation de Zendesk sell"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 30, 2024

Pros

Nous avons utiliser Zendesk sell pour le emailling et le support clients

Cons

Nous n'avons pas encore de problème ni d'obstacle

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GO

Gabriel O.

E-Banking Channels

Banking

### "Good in managing sales"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 22, 2023

Pros

The software is good in managing sales, I like the report making which you can use to create a report that can be exported for offline reading and analyzing of sales data

Cons

The tool is bought independently which makes the software to be expensive to use for smaller businesses

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AE

Atusiimire E.

Manager Consumer Banking

Banking

### "creating sales report is easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 16, 2023

Pros

The software is so easy in creating sales reports from the sales

Cons

the pricing of this software is so expensive to use for smaller businesses

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Customer Support Representative

Consumer Services

### "Awesome CRM tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 21, 2023

It has been an amazing journey full of learning tips and easy automation.

Pros

1\. It makes making decisions easy as the data needed is viewable and at a glance.2. It has intuitive sales management tools such as automated auto-messaging of customers.3. You can easily locate and keep track of leads for future sales and marketing calls.4. It enables uninterrupted workflow as the task player automates activities.5. Its email integration feature is amazing and easy to use.

Cons

1\. It's a bit pricey if you want more of the advanced features.2. It has a steep learning curve which might be a discouraging factor for some.3. It does not have built-in marketing features, you will have to do the marketing yourself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/199865/Zendesk-Sell/reviews/)

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