--- title: "VSight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VSight Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/202824/VSight-Remote/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # VSight Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VSight ## What is VSight? VSight’s AR Remote Assistance empowers connected teams with real-time collaboration, reducing downtime and enhancing operational continuity. The platform’s intuitive design ensures easy onboarding, with customizable features that allow companies to adapt the interface to fit their workflows and branding. With extensive integration options—including SCIM, OAuth, and compatibility with CRM and ERP systems—VSight aligns smoothly with enterprise tools, while updates continually optimize user experience and expand device compatibility. VSight Remote offers ISO 27001-level security, GDPR, and CCPA compliance, along with SLA-backed reliability and disaster recovery. Continuous improvement driven by user feedback ensures that VSight meets evolving needs, backed by robust training and support to maximize adoption and satisfaction. ## What is VSight used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Augmented Reality](https://www.capterra.com/augmented-reality-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $240 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VSight?[Manage this product listing](https://www.g2.com/products/vsight/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VSight 4.7 (20) VS. [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting Price $240 Other, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (20) Ease Of Use 4.6 (11,629) Value For Money 4.6 (19) Value For Money 4.6 (8,227) Customer Service 4.8 (19) Customer Service 4.4 (7,520) ## VSight alternatives [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,646)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [View all alternatives](https://www.capterra.com/p/202824/VSight-Remote/alternatives/) ## FAQs about VSight Overview ### Which roles and teams benefit most from VSight? VSight is most used by technical service leaders, service managers, and customer support teams handling remote troubleshooting, maintenance, and field-service coordination. Sales engineers and business development teams use it for product demonstrations and pre-sales consultations, while executives and operations leaders monitor service delivery and resolve customer issues across distributed teams. Answer based on 20 reviews Overview ### What company size and industries is VSight built for? VSight is built for small businesses, which account for 60% of reviewers, particularly in machinery, its top industry at 30%. It is designed for manufacturing, energy, field services, automotive, maintenance and repair, mining, utilities, telecom, construction, insurance, healthcare, HVAC, and real estate, with remote support as a common use case. Answer based on 20 reviews Features and Usability ### What are the key features of VSight? VSight offers remote access and control, real-time monitoring, and unattended access for support and maintenance workflows. It also includes two-way audio and video, screen sharing, annotations, session recording, alerts and notifications, role-based permissions, single sign-on, and reporting and analytics for tracking activity and performance. Integrations ### Which third-party tools and platforms does VSight integrate with? VSight integrates with third-party tools and platforms for identity, cloud, email, and service operations, including Auth0, Google Authenticator, Microsoft Entra ID, Microsoft 365, Microsoft Outlook, Azure Blob Storage, Google Cloud, HubSpot Service Hub, Salesforce Field Service and Operations, ServiceNow, and SAP Service Cloud. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does VSight offer? VSight provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer group learning, documentation serves as written reference, and videos provide visual materials for self-paced review. Getting Started and Support ### What customer support options does VSight offer? VSight provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewer feedback on support is limited, but one user said the application met every need for remote technical support, suggesting the available help options were sufficient for that use case. Answer based on 1 reviews ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) VSight supports **Chat/Messaging**, giving support teams a direct way to communicate with customers during service interactions. However, it does not include **Real-Time Notifications** or **Call Center Management**. Instead, it offers other important features that reviewers also value, including **Live Chat** (**46%**) and **Support Ticket Management** (**45%**), which help teams respond to customer questions in real time, track open issues, and manage follow-up work more efficiently, helping businesses maintain organized support operations and improve response handling. Chat/Messaging 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Live Chat 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Ability to chat online in real time Support Ticket Management 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Screen Sharing 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Digitally share screen view with others Session Recording 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training Two-Way Audio & Video 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa VSight 63 features ### All Features - 3D Objects: Input 3D objects - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-Device Publishing: Deploy AR across multiple devices, such as VR glasses, mobile devices, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - For Training/Education: Used for training or educational purposes - Image Library: Store and manage images - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multimedia Support: Supports various file formats - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real World Backdrop: Objects are always overlaid against the real world background - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (20) 4.7 Based on 20 reviews ## Pricing Value for money 4.6 (19) Free Trial AR Remote Assistance $240.00 Other,Per Month Value for money 4.6 (19) 4.6 Based on 19 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/)[ Auth0](https://www.capterra.com/p/154900/Auth0/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (19) 4.8 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(7) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful BD Bus. Dev. Bus. Dev. Used the software for: 1-3 years ### "Emerging technology" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 8, 2024 Out biggest issue is adoption, mainly due to the limited usability within customer facilities Pros Vsight is very responsive as a company and easy to work with. Cons The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal. SM Service Manager Service Manager Used the software for: Less than 1 year ### "Vsight saved our overseas technical support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2021 When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations. Pros There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes. Cons None. This application met our every needs for remote technical support. CS Customer Service Manager Customer Service Manager Used the software for: 3-5 years ### "Good product and Good Service " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 8, 2024 Good and reliable System with many usefull functionalities Pros Easy to be used Many functions Good Sales service Cons Augmented Mode does not work very well High Energy consumption on mobile device OM Operations Manager Operations Manager Used the software for: 1-3 years ### "AR Remote Assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2024 We are happy with overall experience. We will see if there will be AI features and will decide. Pros \- The application performs exceptionally well in all scenarios. - It offers a comprehensive range of integration options. - It genuinely provides augmented reality functionality. Cons Before purchasing, we asked for a trial and that period could be more than 14 days. CS Customer Service and Export Director Customer Service and Export Director Used the software for: 1-3 years ### "Feedback from Aisa Automation Industrielle SA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 8, 2024 In general very good, with some negative experiences as stated above. Pros Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents. Cons Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself... GS Global Solutions Global Solutions Used the software for: 3-5 years ### "Vsight review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 8, 2024 Great tool, have saved my day a feel times. Pros Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example. Cons We miss a chat function with the mobile app user, when not in a call. PC application should also be able to call/add a user on mob app. HO Head ot Technical Service Head ot Technical Service Used the software for: Less than 1 year ### "Feedback on vSight" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 8, 2024 We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic. The support from the sales representatives was really great througout the complete test-sessions and even now. Pros The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication Cons To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages. CE CEO CEO Used the software for: 1-3 years ### "Good tool to save time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 11, 2024 The product has helped to save time because we don't need to visit our partners on site. Pros It is easy-to-use and fast responses from customer support. Cons The product had become quite big and sometimes is hard to navigate. SE Servicemanager Servicemanager Used the software for: Less than 1 year ### "Serviceleiter" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 13, 2024 We don´t need it daily, but if we use it, it helps us to save money and time! Pros The documentation, overall working and showing things to the customer with the arrow!. Cons The log in proccess for the customer, it doesn´t work with all mobile phones. CF Co Founder Co Founder Used the software for: 1-3 years ### "Fast, Easy and Flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2021 It decreases travel costs, decrease problem solving time and eliminates misunderstandings. Pros This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach. Cons CAD data integration may be an asset to add. [View all Reviews](https://www.capterra.com/p/202824/VSight-Remote/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.