# Prekindle Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prekindle the right Ticketing solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202877/Prekindle/reviews --- Prekindle 4.4 (10) [View alternatives](https://www.capterra.com/p/202877/Prekindle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prekindle Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BI Brian I. Owner Music Used the software for: 2+ years ### "Amazing service " December 15, 2022 5.0 Pros Easy software to use. Prekindle offers easy online Ticketing and tracking plus the ability to have physical tickets printed and delivered with ease Cons There really are no real complaints about this site and company Review Source AM Annette M. Marketing Director Entertainment Used the software for: 2+ years ### "Been using Prekindle for 10 years" May 5, 2020 5.0 I've been using Prekindle as our main ticketing platform for almost 10 years. The software is easy to use with comparable features to the big ticketing companies, but with better customer service and technical assistance. That has made all the difference over the years. Pros Software is easy to use and the Prekindle team is constantly adding new and improved features. They just added a marketing dashboard that allows our team to create custom emails and automated social media ads, helping to sell tickets and utilize marketing dollars more efficiently. Cons The dashboard is pretty much self explanatory and intuitive, but I did have issues with pre-sale automation at one point, especially in situations with many on-sale times and ticket tiers. Could have been user error. Switched from [TicketSocket Enterprise](https://www.capterra.com/p/175385/TicketSocket-Enterprise/) Better product with better pricing structure. Review Source JR Jane R. Builder Alternative Medicine Used the software for: Less than 6 months ### "Very costly" May 14, 2025 1.0 Cons The online fees are toooooo high. How can it be 8 dollars over + tax it all adds up to almost $20… Not good Review Source MG Mel G. Marketing Manager Music Used the software for: 2+ years ### "Best Software for Events Building and Promotion" May 4, 2020 5.0 Working closely with the developers and feeling like we have a personal relationship makes this the best ticketing company we've ever worked with. Pros After several years with Ticketfly, moving to Prekindle was a welcome change. The system was much easier to use, more customizable, and whenever there are issues their team is always quick to respond and resolve any issues that arise. Cons Occasional glitches in software, however, the team is quick to investigate and correct. Wor Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Poor customer service, difficult to customize, expensive. Review Source AB Alex B. Box Office Coordinator Entertainment Used the software for: 1-2 years ### "Very satisfied, some improvements could be made " May 1, 2020 4.0 With Prekindle, we get ease of use, great customer service, and an easy implementation of our online platform to present to our customers. Some minor kinks could be worked out, but nothing that slows me down significantly. The scheduling malfunction is the biggest concern. But overall, Prekindle is great. Pros It is very easy to do the basics. 95-98% of my daily actions with Prekindle are very easy to complete. Once the software is tuned to the venue, every action is easy. Customer service is fantastic, very nice, helpful, and quick. I've worked with Eventbrite before, and Prekindle is much better. Cons Sometimes, some actions will get caught, such as updating an events information, and it will require a refresh of the browser, and then the change must be implemented again after the refresh. Sometimes if I am downloading multiple attendee lists, it will require a refresh of the browser to download the new list, otherwise it will continue to download the original list. Sometimes, I have programmed things to go on sale and Prekindle has not published the ticket types. It will register the scheduling and recognize, but sometimes does not publish the ticket type at the requested time. Review Source AE Amy E. Managing Director Marketing and Advertising Used the software for: 2+ years ### "PreKindke the BEST e-ticketing solution " May 5, 2020 5.0 Driving customers into the loyalty channel through Prekindle has shown our clients the lifelong value of their ticket buyers. Audience segmentation and retargeting means higher conversions. Pros Incredible solution that is easy to integrate into any site. Syndication and email database driver are best in class. These folks understand digital marketing better than any e-ticketing company I’ve ever worked with - including the big corporations. Cons The only thing I would like to change is making the header image only Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/) Reason for choosing Prekindle For all the reasons previously mentioned Review Source AA Alexandria A. Talent Buyer/Marketing/Event Coordination Music Used the software for: 2+ years ### "Prekindle Review" June 4, 2020 5.0 I love it and their team! Pros I enjoy the ease to create an event, being able to make templates, to schedule out posts, to create a newsletter with my links, and send out ticket counts with ease. Cons Sometimes the phone formatting is hard to use.. sometimes the scheduler doesn’t work. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Prekindle Local and excellent customer service Review Source TS Tara S. Website/Prekindle Manager Online Media Used the software for: 1-2 years ### "Solid Choice!" May 1, 2020 5.0 The customer service is top notch! Pros New mobile availability is great and extremely handy. Cons Would like to have a few more options to customize the default images for events. On a website all images for events are auto cropped to square which can become annoying with the approved images artist provide. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review Source MG Matthew G. Musician/Promoter Music Used the software for: 1-2 years ### "Best Way to go!" May 28, 2020 5.0 Pros You cannot go wrong with this software. The folks at prekindle know what they are doing! Cons nothing to report on that front. I was/continue to be impressed. Review Source NG Nitesh G. AI Engineer Computer Software Used the software for: Less than 6 months ### "Review of Prekindle" January 15, 2021 4.0 Overall i have very good experience with this. Pros The things that i like most about Prekindle are: It is very user friendly. The tasks like event creation and scheduling are very easy. It has one of the best Customer Service. Integration to other sites is pretty easy and Marketing done by prekindle is on point. Cons I do not have much of a complain however I think, transition form one module of the system to another can be improved. 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