# Coast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coast the right Maintenance Management solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202945/Coast/reviews --- Coast 4.7 (101) [View alternatives](https://www.capterra.com/p/202945/Coast/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Coast Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Suhaad H ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “We use coast app because we do not want a full complicated CMMS but want a structured maintainence process if covers all the main tasks like work orders, preventive maintenance and vendor info it is the right balance of a simple and useful app for are organization.“ March 5, 2026 BP Brandon P Systems AdministratorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I do wish there were more notification options—if I miss an initial message or update, I have to search manually for the work order, which can slow me down if I didn’t catch which one it was.“ June 18, 2025 HK Herry K Maintenance SupervisorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Coast has been excellent for managing preventive maintenance for our gym equipment scheduling repairs and maintenance task has become much more straightforward, and the mobile app ensure that maintenance staff can access information on the go The QR code system makes asset management easy and quick it intuitive and user friendly so on boarding new staff is relatively simple, and it team support are top notch, and it very secure in tearm of use“ September 17, 2025 TY Trevor Y Facilities ManagerHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “We occasionally experience slight lag when scanning QR codes during peak hours.“ November 18, 2025 CP Curt P DirectorEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “The user-friendly interface, along with the ability to attach photos, documents, and comments to each request, ensures clear communication and accountability.“ June 26, 2025 GC Glenda C Customer Service RepresentativeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes I miss an update and have to search for the work order, which can slow things down if I didn’t catch the original alert.“ June 21, 2025 GH Glen H Senior Server EngineerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “We use it to schedule and track every thing from filter digital signatures to completed tasks has made our joint Commission surveys smoother than ever.“ October 12, 2025 jU judith U Procurement officerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “The fact that some customization options appeared to be somewhat restricted was the feature that I found least appealing.“ June 2, 2025 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janice L. Consultant Information Technology and Services Used the software for: 6-12 months ### "Coast makes managing my team a breeze" July 23, 2020 5.0 Pros All in one tool that help me manage my team. It has replaced all the back and forth emails and text. Favorite feature is the tasks where I can track exactly what the progress of each task is. Cons Sometimes photos don't load properly and would have to ask customer support to fix issue. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Coast My team that I manage is part of the facilities team. Review Source Response from One Six Nine July 29, 2020 Thank you Janice! We're continuing to make improvements to Coast that will help make photos load even faster. TD Tom D. Vice President and Operations Manager Construction Used the software for: 6-12 months ### "Streamlined Communication & Task Management Across Projects" September 15, 2025 5.0 For a company like Turner Construction that handles large-scale projects, Coast has brought simplicity and accountability to how we manage tasks and communicate across different industries we collaborate with. It's intuitive, reliable, and has made our workflows faster and more transparent. Pros Coast has been a game-changer for our team spread across different job sites. In construction, is everything. Coast makes it easy to assign tasks, share updates instantly, and keep everyone on the same page without endless calls or emails. The mobile-first approach is especially helpful since most of our people are in the field, not behind a desk. Cons There isn't much to dislike, but I would love see even integrations with some of the specialized construction software we use. That said, the existing features already cover the bulk of our day-to-day needs. Review Source CM Caitlin M. Business owner Consumer Services Used the software for: 6-12 months ### "Coast gets my vote" July 26, 2022 3.0 Pros Extremely easy to use. Training our employees on this app takes less than 5 mintes. The customer service team is quick and knowledgeable. The price is very reasonable for our small business. Cons It does glitch when two people are in it at the same time working on the schedule which can be frustrating. Review Source AC Andy C. Group Chief Information Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Game-Changer for Our Gym's Operations" October 19, 2025 5.0 It has revolutionized our QA process. The reliability of our core system has improved dramatically, leading to higher member satisfaction and fewer early-morning panic calls for our team. An essential tool for any fitness business. Pros ACCELQ has been instrumental in automating our member portal and booking system tests. As a chain with 24/7 access, any software glitch is critical. This platform lets us run robust suites overnight, ensuring a seamless experience for our member every single time. Cons The initial setup required a dedicated effort from our team to fully grasp the methodology. It's powerful tool, but it demands an investment in learning to unlock its full potential. However, the long-term payoff is absolutely worth that initial time commitment. Review Source HR Hannah R. CEO,Owner Real Estate Used the software for: Less than 6 months ### "A Game-Changer for Multi-Site Facility Maintenance" October 11, 2025 5.0 It has streamlined our operations, improved accountability, and provided us with data we never had before to make smarter budgeting decisions for our properties. Pros The scheduling and task assignment features are incredible. We manage facilities across three states, and Coast has given us a single pane of glass to view all work orders, maintenance schedules, and team communications The mobile app means our technicians get instant notifications and update job statuses on the go which is drastically reduced our paperwork and administrative overhead. Cons The initial setup required a significant time investment to upload all our assets and create preventive maintenance templates. However, their support team was very helpful, and the long term time savings have more than made up for it. Review Source MA Mark A. Senior Data Engineer Financial Services Used the software for: Less than 6 months ### "Essential for Team Coordination and Safety Checks" October 14, 2025 5.0 Coast keeps our entire team organized, accountable, and consistent across multiple job sites. Before Coast, we relied heavily on text messages and spreadsheets, which made tracking safety checks and maintenance work a headache. Pros Coast has become our central hub for daily communication between field inspectors, technicians, and office management. The task reminders and dedicated team channels make it incredible easy to confirm safety inspections, Maintenance schedules, and ongoing project in real time Cons I’d love to see improved export options for completed tasks so we can easily attach them to client reports or archive them for compliance audits. It’s not a major issue, but it would make documentation even smoother. Review Source GH Glen H. Senior Server Engineer Hospital & Health Care Used the software for: Less than 6 months ### "Revolutionized Our Compliance and Safety Tracking" October 12, 2025 5.0 Coast Provides the rigor and documentation we need in a healthcare environment. It's more than a tool; it's a critical part of our patient safety infrastructure. Pros As a hospital, compliance and safety audit are constants. Coast's digital checklists and audit trail are lifesavers. We use it to schedule and track every thing from filter digital signatures to completed tasks has made our joint Commission surveys smoother than ever. Cons I wish the report module was a bit more flexible. While the standard reports cover 95% of our needs, creating a highly custom, one-off report can be a bit clunky and requires exporting data to Excel. Review Source EG Emilio G. Production and IT Manager Construction Used the software for: Less than 6 months ### "A Must have for Service Businesses on the Road" September 18, 2025 5.0 I can't imagine going back to the old way of paper receipts and spreadsheets. Coast makes expense tracking effortless, and it's become a tool we rely on daily to keep our plumbing crews on the road and on budget. Pros Coast Makes it simple to track exactly where our money is going for fuel and van repairs. I like that I can set rules per driver, which helps us avoid overspending and keeps everyone accountable. Having all transaction in one dashboard has saved us a lot of time and hassle compared to chasing receipts. Cons I wish invoices could be customized a bit more with our company branding, but the reporting tools work well overall. Review Source TY Trevor Y. Facilities Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Reliable Support for Keeping Gym Equipment Running Smoothly" November 18, 2025 5.0 Coast has become a critical tool in keeping our gym equipment safe and functional. It helps us maintain a consistent member experience. Our maintenance workflow is cleaner, faster, and more predictable. It's definitely a platform I'd recommend to similar facilities. Pros Coast is extremely helpful for tracking gym equipment maintenance. I like that i can assign tasks to techs instantly when treadmills or strength machines need attention. The asset history feature help us understand recurring issues. Preventive maintenance reminders ensure machines stay safe for members. The mobile app saves us time by letting us update tasks directly from the floor Cons We occasionally experience slight lag when scanning QR codes during peak hours. I wish the dashboard allowed more layout customization. More built-in templates for fitness specific equipment could help. It would be nice if technician performance reports were more detailed. Review Source BS Bruce S. Owner Construction Used the software for: Less than 6 months ### "A Game-Changer for Our Landscaping Crews on the Go" September 18, 2025 5.0 It has streamlined our payroll process and improved our operational visibility immensely. Worth every penny. Pros The GPS location feature is a lifesaver. We can see exactly where our teams are and schedule jobs efficiently without constant phone calls. The simple clock-in/out function via their personal phones has eliminated all the paper timesheet mess we used to deal with. Cons Initially, a couple of our older crew members were hesitant to use the app. However, the Coast team provided excellent support materials, and now everyone finds it easy. Review Source KC Kimberley C. Accounting Specialist Arts and Crafts Used the software for: 6-12 months ### "Enhanced tracking capabilities throughout the facility." June 24, 2025 5.0 Coast has completely transformed how we manage our facility. Maintenance tasks are now completed much more efficiently, and our preventive maintenance program is stronger than ever—with significantly fewer tasks being delayed to the off-season. Pros One of the greatest benefits of Coast is how it centralizes everything—building maintenance, concessions management, event planning, and compliance tracking—into one cohesive platform. It’s made managing a large historic facility far more organized. The data insights we gain also allow us to plan budgets more accurately and present spending needs clearly to our Board of Trustees. Cons We’ve encountered very few issues with Coast, and when they do arise, the support team is quick, responsive, and highly knowledgeable. They are also proactive about updates, continuously improving the platform—many features that once felt clunky are now seamless and user-friendly. Review Source JP Jeremy P. Lead Engineer Retail Used the software for: 6-12 months ### "Smooth Maintenance Support For Busy Retail Stores" November 17, 2025 5.0 A dependable system that keeps store equipment running smoothly and helps avoid disruption during busy retail periods. Pros Maintenance tasks stay organized across departments, and mobile updates help the team respond faster during peak hours. Cons Inventory tools feel basic, the interface is tight on small screens, and large uploads load slower than expected. Review Source RSR Rishi Singh R. Client Consultant Hospitality Used the software for: 6-12 months ### "Better software for asset management" April 18, 2025 5.0 Pros Coast has made my life easy by bringing my asset management to ease and with care. Cons The user interface according to me is not something I can sit through for longers hours. Review Source HW Haley W. Owner Retail Used the software for: 6-12 months ### "AWESOME!!!!" February 9, 2025 5.0 Great!! By far the best , overall great company Pros Ease of communication it was the best for sure Cons I can’t say there was anything I didn’t like Review Source AF Andika F. Tecnical Support Building Materials Used the software for: 6-12 months ### "Wonderfull with Coast" December 26, 2024 5.0 Coast was easy to install, affordable, could track expenses, and provided the best comprehensive reporting. Pros In general, our experience was wonderful. The approval was fast, the card went quickly, and I was able to raise the driver and leave immediately. The ability to control fuel purchases, as well as other categories (e.g. parking) has radically changed our work processes. Cons There is nothing I don't like about Coast. Coast has been a great partner for my business. Review Source AG Aviral G. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Useful tool for Service & Maintenance teams" April 6, 2025 4.0 Overall Coast is really a good tool for keeping maintenance workflows organised and transparent. It gets the job done and is not very complicated to handle. Pros It is very helpful for the service teams who can update tasks, issue reporting and easy communications while on the go. The UI is easy to use, which is why maintenance teams like to use it. Cons Some features lacks details, for tracking long term performance or trends of maching down time. Review Source LB Lisa B. Manager of Quality and Continuous Improvement Mining & Metals Used the software for: 6-12 months ### "We gave Coast a shot and this is what we found..." May 22, 2024 5.0 No system outages or page loading issues. Customer support to important equipment and begin using Coast was responsive and productive. A week or so in Coast and it all becomes familiar and easy to navigate. Coast has more functions than we are currently utilizing at this time - we have the ability to grow. Pros Customer support - hands down the most responsive. We submitted a need and the resource was developed so we could optimize our efficiency in Coast. They listen to us. Cons Chose this system because they have QR codes for assets; need a portable printer with small, sticky and durable labels. We have millions of items to tag and it would be nice to tag them as they are entered into Coast (e.g. every piece of machinery, equipment, vehicle, door, exit sign... you name it, it needs a tag and some sort of maintenance or check during its lifetime.) Review Source Matthew L. Digital Content Manager & Floor Supervisor Mining & Metals Used the software for: Less than 6 months ### "Affordable high end software that keeps getting better. " March 31, 2022 5.0 We are able to connect our whole team in multiple warehouses and keep all our project/tasks in a space that everyone has access to. This has changed how we work as a company. Pros Customers service, Within 1hr of signing up for coast I was face to face with customer service helping me customize the software to our industry Cons Just missing a video call feature, everything else was checked on our boxes Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Coast Cost, customer service, adaptability Review Source mM mars M. Director of Operations Restaurants Used the software for: 2+ years ### "Coast is a solid platform depending on your usage needs. It excels at messaging and task creation" July 20, 2022 4.0 I think Coast is a great alternative to Slack and works well for most of what it tries to do. They listen to most feedback and have robust support. Pros Easy to use for communication, notifications work across mobile and pc. Customer support is fast and consistent Cons removing users and creating users seems clunky and unintuitive Reason for choosing Coast We were beta testers and stayed on after that was finished because it worked well for us. Review Source MB Matthew B. Facility Manager Government Administration Used the software for: Less than 6 months ### "Great product and CS." May 16, 2023 4.0 Experience is great. I just wish I had more time onboarding. My day is very full. Buit, I think what I value the most is CS. People like \[sensitive content hidden\], who has consistently been with me throughout this whole ride so far. She has been very vital in onboarding this platform. Been very patient with me and staff and is always there with a smile willing to "hold my hand". Without her CS we might be looking at other options. Coast is more than just data and how to interface with it, a large portion is CS. This place has it. Thank you! Pros The simple fact that its a one stop shop for all my FM needs. Cons Haven't found a solid one yet. But, if I had to be picky, I wish the "title" area for the incoming work order was in larger font size and more obvious like the, "update status" button below it. I do have a staff member who can navigate the platform well but, has a rough time seeing work order is which. Reason for choosing Coast It's more intuitive than other platforms and I have a father older staff and tenants, this platform makes sense, it mirrors cell phone function or "melinote". Very easy to use. Review Source SM Scott M. Director of Operations Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Coast 05/17/23" May 17, 2023 4.0 We are using Coast to completely manage our maintenance department. Recently we expanded our use to include a work flow for our procurement department. Being able to internally track the status of a PO and tagging that cost to a particular asset is very valueable. Pros Ease of use and how easy it is to learn the functionality given how intuitive everything is put together. Also, the technical and customer support is top notch. Cons There are various opportunities to improve in regards a menu to help design and create customer reports. Review Source KF Kim F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "AOK! Fitness reviews " July 20, 2022 5.0 Great! Pros Calendar and communication documented so I can hold staff accountable Cons Cumbersome movement in work spaces could be a little easier to use. Reason for choosing Coast Benefits Review Source Khalid D. Director of Facilities Education Management Used the software for: Less than 6 months ### "Coast to the rescue!" February 16, 2023 5.0 Pros As a growing start-up with over 100 locations across the country, Coast has been instrumental in helping us define and create strong data systems for our facilities management program. The implementation and leadership team is extremely hands-on and always willing to help out in order to reach goals. I'd highly recommend Coast to any facilities leader looking to apply structure and order to their management program. Cons I haven't had any negative experiences with the software or the team. Everyone has been extremely supportive during the implementation process. Review Source LR Lauren R. Director of Marketing and Festivals Wine and Spirits Used the software for: 1-2 years ### "Great for Scheduling Wine Festivals!" July 14, 2022 4.0 I've been exceptionally pleased with Coast. It's made my job SO much easier! Pros This software was easy to set up, easy to train on and easy to implement. It's simplicity provides all we need to schedule staff to work our wine festivals. Cons I'd love to be able to have a printable calendar, but that feature is not available. There are a few minor things I have not been able to do, but the tech team has always said they will pass the information along to be discussed with the app builders! Review Source LP Laurea P. Business Owner Construction Used the software for: 1-2 years ### "Amazing software for employee communication " January 25, 2023 5.0 Pros We use most of the features daily. It helps us stay up to date in everyday work orders. Cons Coast has been a proficient software program for our company, it is our lifeline and I do not have any cons about it. Review Source Similar Products Featured