--- title: "Coast Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Coast the right Maintenance Management solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/202945/Coast/reviews/" page_type: "reviews" language: "en" --- Coast 4.7 (101) [View alternatives](https://www.capterra.com/p/202945/Coast/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Coast Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Suhaad H ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “We use coast app because we do not want a full complicated CMMS but want a structured maintainence process if covers all the main tasks like work orders, preventive maintenance and vendor info it is the right balance of a simple and useful app for are organization.“ March 5, 2026 BP Brandon P Systems AdministratorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I do wish there were more notification options—if I miss an initial message or update, I have to search manually for the work order, which can slow me down if I didn’t catch which one it was.“ June 18, 2025 HK Herry K Maintenance SupervisorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Coast has been excellent for managing preventive maintenance for our gym equipment scheduling repairs and maintenance task has become much more straightforward, and the mobile app ensure that maintenance staff can access information on the go The QR code system makes asset management easy and quick it intuitive and user friendly so on boarding new staff is relatively simple, and it team support are top notch, and it very secure in tearm of use“ September 17, 2025 TY Trevor Y Facilities ManagerHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “We occasionally experience slight lag when scanning QR codes during peak hours.“ November 18, 2025 GH Glen H Senior Server EngineerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “We use it to schedule and track every thing from filter digital signatures to completed tasks has made our joint Commission surveys smoother than ever.“ October 12, 2025 GC Glenda C Customer Service RepresentativeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes I miss an update and have to search for the work order, which can slow things down if I didn’t catch the original alert.“ June 21, 2025 TD Tom D Vice President and Operations ManagerConstruction, 10,001+ employeesUsed the software for: 6-12 months. “For a company like Turner Construction that handles large-scale projects, Coast has brought simplicity and accountability to how we manage tasks and communicate across different industries we collaborate with.“ September 15, 2025 AG Aviral G ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: Less than 6 months. “Some features lacks details, for tracking long term performance or trends of maching down time.“ April 6, 2025 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janice L. Consultant Information Technology and Services Used the software for: 6-12 months ### "Coast makes managing my team a breeze" July 23, 2020 5.0 Pros All in one tool that help me manage my team. It has replaced all the back and forth emails and text. Favorite feature is the tasks where I can track exactly what the progress of each task is. Cons Sometimes photos don't load properly and would have to ask customer support to fix issue. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Coast My team that I manage is part of the facilities team. Review Source Response from One Six Nine July 29, 2020 Thank you Janice! We're continuing to make improvements to Coast that will help make photos load even faster. TD Tom D. Vice President and Operations Manager Construction Used the software for: 6-12 months ### "Streamlined Communication & Task Management Across Projects" September 15, 2025 5.0 For a company like Turner Construction that handles large-scale projects, Coast has brought simplicity and accountability to how we manage tasks and communicate across different industries we collaborate with. It's intuitive, reliable, and has made our workflows faster and more transparent. Pros Coast has been a game-changer for our team spread across different job sites. In construction, is everything. Coast makes it easy to assign tasks, share updates instantly, and keep everyone on the same page without endless calls or emails. The mobile-first approach is especially helpful since most of our people are in the field, not behind a desk. Cons There isn't much to dislike, but I would love see even integrations with some of the specialized construction software we use. That said, the existing features already cover the bulk of our day-to-day needs. Review Source CM Caitlin M. Business owner Consumer Services Used the software for: 6-12 months ### "Coast gets my vote" July 26, 2022 3.0 Pros Extremely easy to use. Training our employees on this app takes less than 5 mintes. The customer service team is quick and knowledgeable. The price is very reasonable for our small business. Cons It does glitch when two people are in it at the same time working on the schedule which can be frustrating. Review Source jU judith U. Procurement officer Oil & Energy Used the software for: 1-2 years ### "An Easy-to-Use Instrument for Team Collaboration" June 2, 2025 4.0 My overall interaction with Coast has been extremely positive. Particularly for frontline teams, it helped improve team communication and task visibility. Although there is room for expansion, it is a good option for teams that require straightforward coordination. Pros The ease with which I could collaborate in real time with my team was the most appealing aspect of Coast. It was extremely easy to stay connected and manage tasks while on the go thanks to the design's responsiveness to mobile devices. Cons The fact that some customization options appeared to be somewhat restricted was the feature that I found least appealing. To make workflows and notifications more adaptable to our team's needs, I would have preferred more flexibility. Review Source AC Andy C. Group Chief Information Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Game-Changer for Our Gym's Operations" October 19, 2025 5.0 It has revolutionized our QA process. The reliability of our core system has improved dramatically, leading to higher member satisfaction and fewer early-morning panic calls for our team. An essential tool for any fitness business. Pros ACCELQ has been instrumental in automating our member portal and booking system tests. As a chain with 24/7 access, any software glitch is critical. This platform lets us run robust suites overnight, ensuring a seamless experience for our member every single time. Cons The initial setup required a dedicated effort from our team to fully grasp the methodology. It's powerful tool, but it demands an investment in learning to unlock its full potential. However, the long-term payoff is absolutely worth that initial time commitment. Review Source HR Hannah R. CEO,Owner Real Estate Used the software for: Less than 6 months ### "A Game-Changer for Multi-Site Facility Maintenance" October 11, 2025 5.0 It has streamlined our operations, improved accountability, and provided us with data we never had before to make smarter budgeting decisions for our properties. Pros The scheduling and task assignment features are incredible. We manage facilities across three states, and Coast has given us a single pane of glass to view all work orders, maintenance schedules, and team communications The mobile app means our technicians get instant notifications and update job statuses on the go which is drastically reduced our paperwork and administrative overhead. Cons The initial setup required a significant time investment to upload all our assets and create preventive maintenance templates. However, their support team was very helpful, and the long term time savings have more than made up for it. Review Source MA Mark A. Senior Data Engineer Financial Services Used the software for: Less than 6 months ### "Essential for Team Coordination and Safety Checks" October 14, 2025 5.0 Coast keeps our entire team organized, accountable, and consistent across multiple job sites. Before Coast, we relied heavily on text messages and spreadsheets, which made tracking safety checks and maintenance work a headache. Pros Coast has become our central hub for daily communication between field inspectors, technicians, and office management. The task reminders and dedicated team channels make it incredible easy to confirm safety inspections, Maintenance schedules, and ongoing project in real time Cons I’d love to see improved export options for completed tasks so we can easily attach them to client reports or archive them for compliance audits. It’s not a major issue, but it would make documentation even smoother. Review Source GH Glen H. Senior Server Engineer Hospital & Health Care Used the software for: Less than 6 months ### "Revolutionized Our Compliance and Safety Tracking" October 12, 2025 5.0 Coast Provides the rigor and documentation we need in a healthcare environment. It's more than a tool; it's a critical part of our patient safety infrastructure. Pros As a hospital, compliance and safety audit are constants. Coast's digital checklists and audit trail are lifesavers. We use it to schedule and track every thing from filter digital signatures to completed tasks has made our joint Commission surveys smoother than ever. Cons I wish the report module was a bit more flexible. While the standard reports cover 95% of our needs, creating a highly custom, one-off report can be a bit clunky and requires exporting data to Excel. Review Source CM Clark M. Lead Business Consultant Machinery Used the software for: 6-12 months ### "Effective Tool for Managing Heavy Machinery Maintenance" November 26, 2025 5.0 A dependable system that keeps maintenance work structured and reduces unexpected downtime. It now fits smoothly into daily operations and supports teams managing large machinery fleets effectively. Pros Managing maintenance plans feels more organized, and QR scans make equipment history easy to access. Preventive alerts help teams stay ahead of issues, and the mobile workflow supports technicians working across large job sites. Cons Heavy equipment forms could use more tailored fields, and large images sync slowly. Dashboard options feel limited, offline use struggles in remote areas, and multi machine comparisons aren't as detailed as needed. Review Source MS Michael S. Facilities Senior Maintenace Aviation & Aerospace Used the software for: 6-12 months ### "Reliable Tool for Managing Aerospace Facility Miantenance" November 24, 2025 5.0 A solid system for managing facility and equipment upkeep in aerospace settings. It improves visibility, supports consistent planning, and keep communication clear. A dependable option for large technical operations. Pros Maintenance tasks are easier to organize, and documenting work for compliance is more straightforward. Preventive alerts help keep critical equipment running, and technicians benefit from the mobile access across large facilities. Cons More aerospace focused fields would help, and customization options ffeel limited for complex assets. Large technical files upload slowly, notifications take tuning, and integration choices could be broader. Review Source AW Alexis W. Owner Events Services Used the software for: Less than 6 months ### "Really pleased with Coast" June 4, 2025 5.0 Overall, my experience with Coast has been really positive. I didn’t expect to receive this much personalized support, and I truly appreciate the effort the Coast team puts into helping their customers succeed. Everyone has been great—especially the onboarding support, which made sure everything ran smoothly from the start. The training resources, including videos and online courses, also made it easy to learn the system quickly. Pros What I like most about Coast is how user-friendly it is. It comes pre-configured in a smart way, but it’s also easy to customize to fit your needs—without having to wait on long implementation timelines or special setups. Cons The pricing can be a bit high for small to mid-sized teams. As you add more users, it gets expensive fast. It would be helpful if there were more flexible pricing options, like discounted user bundles or a more affordable 'view-only' license for team members who just need access to reports and dashboards. Review Source KC Kimberley C. Accounting Specialist Arts and Crafts Used the software for: 6-12 months ### "Enhanced tracking capabilities throughout the facility." June 24, 2025 5.0 Coast has completely transformed how we manage our facility. Maintenance tasks are now completed much more efficiently, and our preventive maintenance program is stronger than ever—with significantly fewer tasks being delayed to the off-season. Pros One of the greatest benefits of Coast is how it centralizes everything—building maintenance, concessions management, event planning, and compliance tracking—into one cohesive platform. It’s made managing a large historic facility far more organized. The data insights we gain also allow us to plan budgets more accurately and present spending needs clearly to our Board of Trustees. Cons We’ve encountered very few issues with Coast, and when they do arise, the support team is quick, responsive, and highly knowledgeable. They are also proactive about updates, continuously improving the platform—many features that once felt clunky are now seamless and user-friendly. Review Source RSR Rishi Singh R. Client Consultant Hospitality Used the software for: 6-12 months ### "Better software for asset management" April 18, 2025 5.0 Pros Coast has made my life easy by bringing my asset management to ease and with care. Cons The user interface according to me is not something I can sit through for longers hours. Review Source GC Glenda C. Customer Service Representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "Coast really saves us time." June 21, 2025 5.0 As a small business, this app has been fantastic for tracking repairs and developing a preventive maintenance program. Pros I love being able to create work orders on the spot while on-site and upload photos instantly and get realtime feedback. Cons I do wish there were more notification options. Sometimes I miss an update and have to search for the work order, which can slow things down if I didn’t catch the original alert. Review Source HW Haley W. Owner Retail Used the software for: 6-12 months ### "AWESOME!!!!" February 9, 2025 5.0 Great!! By far the best , overall great company Pros Ease of communication it was the best for sure Cons I can’t say there was anything I didn’t like Review Source AJ Abby J. Consultant Civil Engineering Used the software for: Less than 6 months ### "Great and functional" December 17, 2024 5.0 It’s an all around great software to use and I would definitely recommend it to anyone who needs to put together a single space to allow all to come together and easily work with. Pros Coast offers unbeatable support and an all in one maintenance management experience. I liked how it coordinates all of your tasks and helps you stay organized. It even keeps track of your inventory. Cons I don’t like when the app is slow or crashes Review Source CY Carrie Y. Analyst Telecommunications Used the software for: 1-2 years ### "Love Coast, great alternative to slack" July 27, 2022 5.0 I would love to keep using it. The customer service is great. Pros Easy to install, no ads. Coast is all about communicating easily and getting updates / response popped up fast. So it greatly increase the working efficiency and so I love it ! Cons I think it can make it easier to invite people to join the team. Sometimes it is hard to find how to send invitations. But the customer service support is very helpful. Review Source Matthew L. Digital Content Manager & Floor Supervisor Mining & Metals Used the software for: Less than 6 months ### "Affordable high end software that keeps getting better. " March 31, 2022 5.0 We are able to connect our whole team in multiple warehouses and keep all our project/tasks in a space that everyone has access to. This has changed how we work as a company. Pros Customers service, Within 1hr of signing up for coast I was face to face with customer service helping me customize the software to our industry Cons Just missing a video call feature, everything else was checked on our boxes Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Coast Cost, customer service, adaptability Review Source mM mars M. Director of Operations Restaurants Used the software for: 2+ years ### "Coast is a solid platform depending on your usage needs. It excels at messaging and task creation" July 20, 2022 4.0 I think Coast is a great alternative to Slack and works well for most of what it tries to do. They listen to most feedback and have robust support. Pros Easy to use for communication, notifications work across mobile and pc. Customer support is fast and consistent Cons removing users and creating users seems clunky and unintuitive Reason for choosing Coast We were beta testers and stayed on after that was finished because it worked well for us. Review Source MB Matthew B. Facility Manager Government Administration Used the software for: Less than 6 months ### "Great product and CS." May 16, 2023 4.0 Experience is great. I just wish I had more time onboarding. My day is very full. Buit, I think what I value the most is CS. People like \[sensitive content hidden\], who has consistently been with me throughout this whole ride so far. She has been very vital in onboarding this platform. Been very patient with me and staff and is always there with a smile willing to "hold my hand". Without her CS we might be looking at other options. Coast is more than just data and how to interface with it, a large portion is CS. This place has it. Thank you! Pros The simple fact that its a one stop shop for all my FM needs. Cons Haven't found a solid one yet. But, if I had to be picky, I wish the "title" area for the incoming work order was in larger font size and more obvious like the, "update status" button below it. I do have a staff member who can navigate the platform well but, has a rough time seeing work order is which. Reason for choosing Coast It's more intuitive than other platforms and I have a father older staff and tenants, this platform makes sense, it mirrors cell phone function or "melinote". Very easy to use. Review Source SM Scott M. Director of Operations Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Coast 05/17/23" May 17, 2023 4.0 We are using Coast to completely manage our maintenance department. Recently we expanded our use to include a work flow for our procurement department. Being able to internally track the status of a PO and tagging that cost to a particular asset is very valueable. Pros Ease of use and how easy it is to learn the functionality given how intuitive everything is put together. Also, the technical and customer support is top notch. Cons There are various opportunities to improve in regards a menu to help design and create customer reports. Review Source KF Kim F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "AOK! Fitness reviews " July 20, 2022 5.0 Great! Pros Calendar and communication documented so I can hold staff accountable Cons Cumbersome movement in work spaces could be a little easier to use. Reason for choosing Coast Benefits Review Source Khalid D. Director of Facilities Education Management Used the software for: Less than 6 months ### "Coast to the rescue!" February 16, 2023 5.0 Pros As a growing start-up with over 100 locations across the country, Coast has been instrumental in helping us define and create strong data systems for our facilities management program. The implementation and leadership team is extremely hands-on and always willing to help out in order to reach goals. I'd highly recommend Coast to any facilities leader looking to apply structure and order to their management program. Cons I haven't had any negative experiences with the software or the team. Everyone has been extremely supportive during the implementation process. Review Source LR Lauren R. Director of Marketing and Festivals Wine and Spirits Used the software for: 1-2 years ### "Great for Scheduling Wine Festivals!" July 14, 2022 4.0 I've been exceptionally pleased with Coast. It's made my job SO much easier! Pros This software was easy to set up, easy to train on and easy to implement. It's simplicity provides all we need to schedule staff to work our wine festivals. Cons I'd love to be able to have a printable calendar, but that feature is not available. There are a few minor things I have not been able to do, but the tech team has always said they will pass the information along to be discussed with the app builders! Review Source LP Laurea P. Business Owner Construction Used the software for: 1-2 years ### "Amazing software for employee communication " January 25, 2023 5.0 Pros We use most of the features daily. It helps us stay up to date in everyday work orders. Cons Coast has been a proficient software program for our company, it is our lifeline and I do not have any cons about it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.