# SureImpact Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SureImpact Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more. Source: https://www.capterra.com/p/202994/SureImpact --- # SureImpact Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SureImpact ## What is SureImpact? Case Management Software Built for Social-Good Providers SureImpact gives your team everything you would expect from modern case management software—centralized client records, personalized service plans, custom goal and progress tracking, surveys and assessments, and real-time reporting—plus the analytics backbone to prove your mission is working. ​ SureImpact was created by experts with over 25 years of experience in nonprofit, government, and collective impact work. It’s purpose-built to help mission-driven organizations manage personalized client service plans, track outcomes, demonstrate impact, and strengthen donor relationships. SureImpact is hosted in Microsoft Azure, ensuring the highest levels of security, HIPAA compliance, and privacy. ## What is SureImpact used for? [Human Services](https://www.capterra.com/human-services-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) Top alternative Featured Overall rating Based on 39 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $5000 Flat Rate, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SureImpact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sureimpact.com&name=SureImpact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SureImpact 4.2 (39) VS. [4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting Price $5000 Flat Rate, Per Year Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (39) Ease Of Use 4.5 (1,059) Value For Money 4.1 (21) Value For Money 4.6 (874) Customer Service 4.6 (35) Customer Service 4.5 (865) ## SureImpact alternatives [4.3 (43)](https://www.capterra.com/p/192006/FristCallTechnology/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (72)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/202994/SureImpact/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Reporting & Statistics 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Forms 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Import/Export 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Real-Time Reporting 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Active reporting of data and metrics Activity Dashboard 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities SureImpact 39 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Activities related to the initial admission of a charge into the organization's care Add, store and access information pertaining to members Access software remotely via mobile devices Manage and support multiple locations Reporting on how each user, task or process has advanced since its initiation Analyze and gain insights into data in real-time Active reporting of data and metrics Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Create and administer polls and surveys Measure and track time including hours worked and paid time off (PTO) Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (39) 3.8 Based on 39 reviews ## Pricing Value for money 4.1 (21) SureImpact for Nonprofits $5,000 Flat Rate,Per Year Value for money 4.1 (21) 4.1 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (35) 4.6 Based on 35 reviews ## User reviews Overall rating 4.2 Based on 39 reviews Filter by rating 5(12) 4(24) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent JL Jolanta L. Director, Grants and Development Ops Philanthropy ### "SureImpact Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2023 Overall is pretty good, the customer services are helpful. I like these webinar sessions to provide training. I wish under the Analytics section if there was also data sorted about clients' age, disabilities and veterans. Also, it would be nice to create a criteria where we can choose the age range and then show how many participants there are. It would be helpful for a lot of our reporting. Pros I like the new feature of Analytics a lot, where you can use basically like power bi, you can see and use the data way better than the Excel sheets. All these data are sorted and very helpful. Cons The least I don't like would be the homepage about these dash board, it's not easy to read what these measures means, it gives three different levels, or the arrow goes up or down, but really doesn't tell very much and how well the program actually does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VJ Valarie J. Family Stability Case Manager Non-Profit Organization Management ### "Input Options " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 14, 2023 The program is to save data on clients and track program activities. Overall it's a good program for my purpose to see past entries without manually having too good back would be beneficial for my purpose. Pros I like that I can print reports and review analytics Cons I wish that the program automatically went to the next task when inputting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Adelaide E. Family Stability Coach Non-Profit Organization Management ### "Sure Impact is deccent" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 14, 2023 Pros It is very easy to use and self explantory Cons Its not very customizable for services, goals and trackable items for clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Phillip P. CEO Non-Profit Organization Management ### "COP'S SureImpact software use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2021 Ease of understanding the data.9 Pros It allows us to get a clear picture of the impact and services our company provides. Cons The software usage initially was a bit challenging but with continual usage became easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Megan W. Director of Programs Individual & Family Services ### "Tempe Community Action Agency " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 15, 2021 Coordination and customer services has been great. Reporting is the most difficult. Pros SI is easy to navigate and train new staff on how to enter information into the system. It is straight forward and can produce most of the information our programs need. Cons Reporting. - When pulling activity data, you can't pull for one program - Measures are hard to track with multiple data points -Have to pull all data within large time frames to get a small amount of information you need to use - Would help if programs could require different information be completed - Would be nice to be able to include attachments Reasons for choosing SureImpact unknown Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Syreeta S. Division Director of Youth and Family Programs Civic & Social Organization ### "Wonderful Product to capture Case Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2021 The staff is really knowledgeable and able to assist in great timing. The Fireside chats and other supportive meetings allow you to see how that platform can show and tell the story of the work that we are completing by data. This lets us see what we are putting in and the outcomes that happen from the work. Pros All that is needed for the funder is at your fingertips. There are more areas that an organization can use to expand the social support that we provide to multiple participants in one area with simple steps. Cons Nothing really, there are many possibilities with the platform, as a social worker, this provides key features. Reasons for choosing SureImpact The funder introduced this product as a tool to complete reporting and support the work we are doing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Rebeca F. Program Coordinator Civic & Social Organization ### "Good overall " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 14, 2021 Good, no issues to report so far Pros Easy to navigate, easy language, not many faces Cons I have not find anything yet to bring up Reasons for choosing SureImpact No Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2021 Thank you for your feedback. We are glad to hear that SureImpact has been easy to use for you. JD Jessica D. Outreach coordinator Non-Profit Organization Management ### "Sureimpact review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 December 14, 2021 Pros Easy to keep track of data points we need and how many people use our services. Cons Seems to be crashing a little bit if too many people are on at one time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2021 We are glad to hear that SureImpact makes it easy for you to keep track of the services you provide. Thanks for letting us know about the issue if there are too many people using SureImpact at the same time. We are always working to make our solution better and appreciate your feedback. LM Lorettas M. Supervisor Coordinator Non-Profit Organization Management ### "Sure impact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 December 14, 2021 Pros Easy to keep track of all the consumer's attendance and daily groups and etc Cons Sometimes can't look at the data in a easy way. When other people are you using Sure impact at the same time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2021 Thank you for your feedback. We are always looking for ways to make SureImpact more user-friendly and helpful for our customers. MC Mitchelle C. Coach Non-Profit Organization Management ### "Experience using SureImpact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2021 Pros The ability to see all clients and outcomes in one place. Cons The process to upload data is timely and sometimes confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2021 Thanks for your feedback. We would be happy to provide some additional training on uploading data. [View all Reviews](https://www.capterra.com/p/202994/SureImpact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Bonterra Apricot vs SureImpact](https://www.capterra.com/compare/123342-202994/Bonterra-Case-Management-vs-SureImpact)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)