# SureImpact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SureImpact the right Nonprofit solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/202994/SureImpact/reviews --- SureImpact 4.2 (39) [View alternatives](https://www.capterra.com/p/202994/SureImpact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of SureImpact Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews JL Jolanta L Director, Grants and Development OpsPhilanthropy, 51 - 200 employeesUsed the software for: 6-12 months. “I like these webinar sessions to provide training.“ April 14, 2023 MC Mark C Senior Service Coordinator Human Resources, 11 - 50 employeesUsed the software for: 1-2 years. “Swafford is very easy to use and to capture client data. As we evolve and Try to capture additional data points the software is able to add those measurables.“ December 7, 2021 MW Megan W Director of ProgramsIndividual & Family Services, 11 - 50 employeesUsed the software for: 6-12 months. “SI is easy to navigate and train new staff on how to enter information into the system.“ December 15, 2021 rd robyn d program directorPhilanthropy, 2 - 10 employeesUsed the software for: 6-12 months. “The customer service provided to us and our partners has been fantastic.“ December 2, 2021 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Syreeta S. Division Director of Youth and Family Programs Civic & Social Organization Used the software for: 6-12 months ### "Wonderful Product to capture Case Management" December 14, 2021 4.0 The staff is really knowledgeable and able to assist in great timing. The Fireside chats and other supportive meetings allow you to see how that platform can show and tell the story of the work that we are completing by data. This lets us see what we are putting in and the outcomes that happen from the work. Pros All that is needed for the funder is at your fingertips. There are more areas that an organization can use to expand the social support that we provide to multiple participants in one area with simple steps. Cons Nothing really, there are many possibilities with the platform, as a social worker, this provides key features. Reason for choosing SureImpact The funder introduced this product as a tool to complete reporting and support the work we are doing. Review Source VJ Valarie J. Family Stability Case Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Input Options " April 14, 2023 4.0 The program is to save data on clients and track program activities. Overall it's a good program for my purpose to see past entries without manually having too good back would be beneficial for my purpose. Pros I like that I can print reports and review analytics Cons I wish that the program automatically went to the next task when inputting Review Source TM Tyler M. Case Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Not as user-friendly as I had hoped" December 2, 2021 3.0 SureImpact seems to be a great system but has issues that need to be improved. Pros I appreciate the ability to measure services provided to participants and different resources provided. Cons It is difficult to input case notes to describe the interactions with a client beyond inputting what services were offered. One conversation may include several resources and should be able to be logged under one interaction. The search bar to find specific participants is also not working and will not allow me to find a specific participant. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) We switched for a more case-management oriented platform. Review Source Response from SureImpact December 6, 2021 We're sorry you found it difficult to input case notes and search for clients. Our goal is to make the user experience as easy as possible and we will definitely address these issues. JL Jolanta L. Director, Grants and Development Ops Philanthropy Used the software for: 6-12 months ### "SureImpact Review" April 14, 2023 4.0 Overall is pretty good, the customer services are helpful. I like these webinar sessions to provide training. I wish under the Analytics section if there was also data sorted about clients' age, disabilities and veterans. Also, it would be nice to create a criteria where we can choose the age range and then show how many participants there are. It would be helpful for a lot of our reporting. Pros I like the new feature of Analytics a lot, where you can use basically like power bi, you can see and use the data way better than the Excel sheets. All these data are sorted and very helpful. Cons The least I don't like would be the homepage about these dash board, it's not easy to read what these measures means, it gives three different levels, or the arrow goes up or down, but really doesn't tell very much and how well the program actually does. Review Source MC Mark C. Senior Service Coordinator Human Resources Used the software for: 1-2 years ### "SureImpact " December 7, 2021 4.0 Is short impact has allowed us to be able to gather real time data points from client data. Pros Swafford is very easy to use and to capture client data. As we evolve and Try to capture additional data points the software is able to add those measurables. Cons At times your impact can be difficult for called due to the parameters that were set on different measurables. Review Source Response from SureImpact December 15, 2021 We are glad to hear that SureImpact has been able to help you gather valuable client data points. Thanks for your feedback. rD robyn D. program director Philanthropy Used the software for: 6-12 months ### "A great tool to understand program outcomes" December 2, 2021 5.0 We've been able to move our reporting to one system. The customer service provided to us and our partners has been fantastic. Pros Trained our partners quickly; easy to use as case management tool; regular improvements to the system; excellent customer service - gets back to clients quickly; our partners can either use as case management tool or upload data via Excel spreadsheets; Dashboard that shows outcomes at a glance Cons Would like data upload feature to be easier. Some of our needed features are still in development. That said, they have included their clients' voices in on the design of these future features, and we believe that means SureImpact will continue to serve us well and grow with us. Review Source Response from SureImpact December 6, 2021 Thank you for your feedback. We are working to simplify our data upload process for our customers. MW Megan W. Director of Programs Individual & Family Services Used the software for: 6-12 months ### "Tempe Community Action Agency " December 15, 2021 4.0 Coordination and customer services has been great. Reporting is the most difficult. Pros SI is easy to navigate and train new staff on how to enter information into the system. It is straight forward and can produce most of the information our programs need. Cons Reporting. - When pulling activity data, you can't pull for one program - Measures are hard to track with multiple data points -Have to pull all data within large time frames to get a small amount of information you need to use - Would help if programs could require different information be completed - Would be nice to be able to include attachments Reason for choosing SureImpact unknown Review Source CJ Cynthia J. Financial empowerment coach Non-Profit Organization Management Used the software for: 1-2 years ### "Financial empowerment coach " December 7, 2021 5.0 I have had a good experience so far Pros it's easy to use and easy to noted for my clients and patients Cons I don't believe I have any since it has worked for me ok Review Source Response from SureImpact December 15, 2021 We are happy to hear that it has been easy for you to add case notes and track your clients in SureImpact. Thanks for your feedback. EJ Elizabeth J. Financial Coach Non-Profit Organization Management Used the software for: 6-12 months ### "User Friendly Sofware" December 2, 2021 5.0 Overall it has been a very easy, positive experience! Pros Being able to see how clients progress while on my caseload is very significant. I can easily review a clients "file" and see if I have missed any measure. Cons The only item I would like to have access would be to delete an entry, there are times where I have mistyped something and aren't able to delete the entry once saved. Review Source Response from SureImpact December 6, 2021 Thanks for your feedback. We are glad using SureImpact has been a positive experience for you. JD Jessica D. Outreach coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Sureimpact review " December 14, 2021 3.0 Pros Easy to keep track of data points we need and how many people use our services. Cons Seems to be crashing a little bit if too many people are on at one time. Review Source Response from SureImpact December 15, 2021 We are glad to hear that SureImpact makes it easy for you to keep track of the services you provide. Thanks for letting us know about the issue if there are too many people using SureImpact at the same time. We are always working to make our solution better and appreciate your feedback. CP Chelsea P. Program Manager Mental Health Care Used the software for: Less than 6 months ### "User Analysis" December 2, 2021 4.0 Compared to other company software from previous employment, it's a pretty basic design. This is not a bad thing, though. There are no long, complicated paths to access consumer information, which is helpful. However, everything looks the same; and that kind of makes it challenging for me to remember where functions are. Pros I like the speed in which consumers can be found and associated information. Cons Features are not differentiated enough. Everything looks the same, so it can get a little confusing when looking for a certain function. Review Source Response from SureImpact December 6, 2021 We're glad to hear that you are able to quickly find information in SureImpact. We appreciate your feedback about the user interface and will share it with our Product Development team. MM Madeline M. Career Services Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "My feedback on SureImpact" December 2, 2021 4.0 its good Pros SureImpact seems easy to capture data and use Cons I really have nothing that I can provide as least Review Source Response from SureImpact December 6, 2021 Thanks for sharing your feedback. We are happy to hear that you have had a positive experience using the product. PB Paula B. Program Director Individual & Family Services Used the software for: Less than 6 months ### "Turning Pont " December 3, 2021 4.0 Minimal Pros Ease of use. Only use to admit and depart clients Cons This is duplication of work for us. We have a software program designed for domestic violence programs and their specific funders Reason for choosing SureImpact Funder chose this product not us Review Source Response from SureImpact December 15, 2021 Thanks for your feedback. We are glad to hear that you found SureImpact easy to use. dL denise L. CASE MANAGER Non-Profit Organization Management Used the software for: 6-12 months ### "sureimpact review" December 2, 2021 4.0 i enjoy being able to enter all of the necessary information for my clients with just a click of a tab. Pros the product is rather easy to use. i really enjoy how it is so user friendly and easy to maneuver around. Cons the appearance. the website looks really boring. no appeal no graphics Review Source Response from SureImpact December 6, 2021 Thank you for taking the time to review SureImpact. We are glad to hear that you enjoy using SureImpact and think it's easy to use. HM Heather M. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "No Title" December 10, 2021 5.0 Pros The easy navigation to and from the different sections Cons The linked episodes is the most difficult to get down. Review Source Response from SureImpact December 13, 2021 Thank you for taking the time to review SureImpact. We are glad to hear you find SureImpact easy to navigate. LM Lorettas M. Supervisor Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Sure impact" December 14, 2021 4.0 Pros Easy to keep track of all the consumer's attendance and daily groups and etc Cons Sometimes can't look at the data in a easy way. When other people are you using Sure impact at the same time. Review Source Response from SureImpact December 15, 2021 Thank you for your feedback. We are always looking for ways to make SureImpact more user-friendly and helpful for our customers. LF Lauren F. Housing Advocate Individual & Family Services Used the software for: 6-12 months ### "Easy to Use" December 2, 2021 4.0 Not having to print as many documents. Majority of our old paperwork is featured on sure impact so we do not need to keep hard copy files. Being able to view everything online is very helpful. Pros I like that I am able to see the impact of my work in the measures. Being able to see areas of improvement and areas that need more focus. Cons As of now there is not a filter to allow me to place clients in order from enrollment date to present. Would like to be able to filter from oldest to newest and vice versa. Review Source Response from SureImpact December 6, 2021 Thank you for your review and suggestion for a new filter for viewing clients. We are always looking to improve our platform and appreciate your feedback. AL Angela L. Executive Director Individual & Family Services Used the software for: 6-12 months ### "SureImpact review" December 2, 2021 4.0 Pros We have the opportunity to build our outcomes Cons The waiting for platforms to be developed. Review Source Response from SureImpact December 6, 2021 Thank you for your feedback. We appreciate partnering with organizations such as yours as we continue to expand our impact management platform. MS Micah S. Counselor and Case Manager Individual & Family Services Used the software for: 6-12 months ### "Sure Impact" December 2, 2021 4.0 My overall experience with Sure Impack iss ok. I think it could be better Pros What I like most is that it is a platform that that I can se to record client nformation Cons I don't like that it seems as though the system caps out at a certain point after I piut in alot of information. It won't let me put in multple information/case notes on one person. The system doesn't update immediately. Review Source Response from SureImpact December 6, 2021 Thank you for your feedback. We're sorry you have experienced some system delays. We want our customers to have a great user experience and will definitely look into this issue. AB Abby B. FSP Specialist Financial Services Used the software for: Less than 6 months ### "Very pleased" October 4, 2021 5.0 SureImpact allows me to input a note for the same event for all of my clients at once, rather than having to copy and paste individually. The information that I need to find is readily accessible and we are able to track client outcomes as soon as the data is entered. Pros SureImpact is very user friendly and intuitive. Cons While there are some features that could be added that might be helpful, the SureImpact Team seems very open to user feedback and adjusting to the needs of the user. Review Source Response from SureImpact October 5, 2021 Thank you for sharing your feedback, Abby. We appreciate having you in the SureImpact community. SL Shawanna L. Housing Department Manager Non-Profit Organization Management Used the software for: 6-12 months ### "SureImpact has surely made an impact." December 10, 2021 5.0 We can collect information about program participants in one space. There is no need for multiple reporst to be submitted. Information is readily available. Pros I like all of the various measurements that are able to be collected through this software. Cons I don't think that there is anything I don't like. I am actually still learning all the features so I am looking forward to being even more impressed. Review Source Response from SureImpact December 13, 2021 Thank you for reviewing SureImpact. We are happy to hear that you are looking forward to finding new ways to measure your impact with our software. AE Adelaide E. Family Stability Coach Non-Profit Organization Management Used the software for: 1-2 years ### "Sure Impact is deccent" April 14, 2023 4.0 Pros It is very easy to use and self explantory Cons Its not very customizable for services, goals and trackable items for clients. Review Source ET Evelyn T. Director of Financial Services Non-Profit Organization Management Used the software for: Less than 6 months ### "Sure Impact Review" December 2, 2021 4.0 Pros The purpose of each program. The measurement that can be added for each client. Being able to track all measurement easily. Cons Unable to select multiple programs for a client. Our client sometimes is involved in multiple programs. Review Source Response from SureImpact December 6, 2021 Thank you for your feedback. SureImpact does allow you to assign clients to multiple programs. Our Customer Success team would be happy to jump on a Zoom call and walk you through how to do it. AS Amber S. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Very User Friendly" December 13, 2021 4.0 So far so good! It is still early in the process of us as an agency. Pros User Friendly! I think this is amazing. There are so many systems to use as a non-profit. Cons It should interface with other systems....that would be great! Review Source Response from SureImpact December 15, 2021 Thanks for the great feedback. We are looking in to interfacing with other systems and will keep you posted. CM Courtney M. Program Coordinator Individual & Family Services Used the software for: 6-12 months ### "Easy Navigation" December 2, 2021 4.0 Pros Easy to use and add measures, services, and programs Cons Does not organize clients based off of case manager it organizes all clients in organization. Review Source Response from SureImpact December 6, 2021 We are happy to hear that you find SureImpact easy to use. Thanks for being part of the SureImpact community. 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