--- title: "OnScreen Guidance Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnScreen Guidance Software - reviews, pricing plans, popular comparisons to other Onboarding products and more." source_url: "https://www.capterra.com/p/203041/OnScreen/" page_type: "product" language: "en" --- # OnScreen Guidance Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OnScreen Guidance ## What is OnScreen Guidance? Digital Adoption Platform for SAP, any enterprise or web-based applications like Salesforce, SuccessFactors, Ariba, Oracle, or custom apps. OnScreen's real-time walkthroughs provide end-users in enterprise organizations with the confidence to complete any task regardless of system or process complexity. Fortune 500 companies use OnScreen to improve user onboarding and training effectiveness. OnScreen makes it simple for trainers to create and manage content in minutes to drive adoption. ## What is OnScreen Guidance used for? [Training](https://www.capterra.com/training-software/)[Onboarding](https://www.capterra.com/onboarding-software/)[Digital Workplace](https://www.capterra.com/digital-workplace-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnScreen Guidance?[Manage this product listing](https://www.g2.com/products/onscreen-guidance/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnScreen Guidance 4.6 (17) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $50 Flat Rate, Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (17) Ease Of Use 4.7 (77) Value For Money 4.8 (16) Value For Money 4.5 (61) Customer Service 4.9 (17) Customer Service 4.6 (76) ## OnScreen Guidance alternatives [4.6 (361)](https://www.capterra.com/p/61763/Absorb-LMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143008/Whatfix/) [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) [4.5 (80)](https://www.capterra.com/p/142263/Thought-Industries/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142263/Thought-Industries/) Highest Rated [Apty](https://www.capterra.com/p/181714/apty/) [5.0 (10)](https://www.capterra.com/p/181714/apty/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181714/apty/) [View all alternatives](https://www.capterra.com/p/203041/OnScreen/alternatives/) ## FAQs about OnScreen Guidance Overview ### Which roles and teams benefit most from OnScreen? OnScreen is most used by executive leaders, IT managers, product owners, and digital adoption teams that need faster software rollout and user enablement. Change management, enterprise systems, and HR or finance system leaders use it to guide employees in-app, reduce training effort, improve process compliance, and support adoption across complex business applications. Answer based on 17 reviews Overview ### What company size and specific industries is OnScreen built for? OnScreen is designed for mid-market and enterprise organizations that need support for internal teams such as Center of Excellence, Learning and Development, Process Excellence, Organizational Change Management, Business Systems, HR or HCM, Customer Success, and Support. It is suited to companies managing structured training, change, and service operations. Features and Usability ### What are the key features of OnScreen? OnScreen offers API access, adaptive learning, and audience targeting for delivering tailored training and guidance. Its core content capabilities include content creation, content management, content library, and interactive content, along with in-app training, contextual guidance, progress tracking, reporting/analytics, alerts/notifications, and user onboarding. Getting Started and Support ### What training and onboarding options does OnScreen offer? OnScreen provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover shared training sessions, documentation gives written reference material, and videos offer self-paced learning resources. Getting Started and Support ### What customer support options does OnScreen offer? OnScreen provides Email/Help Desk, a Knowledge Base, and Chat for customer support. Support availability is limited to these listed channels. With no reviewer feedback about support topics, no conclusions can be drawn about response speed, helpfulness, or common user frustrations. ## Features AI summary Based on 8,243 Onboarding reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating onboarding software: - **Payroll Management** (**63%** of reviewers rated this feature as critical) - **Employee Management** (**49%**) - **Employee Database** (**50%**) OnScreen focuses on other capabilities that Capterra reviewers also consider important, including **Task Management** (**49%**). This feature helps teams assign onboarding steps, track completion across new hires, and keep processes organized, giving businesses better visibility into progress and helping teams deliver a more consistent onboarding experience. Task Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Content Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Content Creation 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important The ability to create unique content Contextual Guidance 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Interactive Content 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow the audience to interact or engage with the content Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data OnScreen Guidance 22 features ### All Features - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Import/Export: Import and export data to and from software applications - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Modeling & Simulation: Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making - Multi-Language: Manage and support multiple languages - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Task Management: Create, manage and track all task activities and progression - Training Management: Track employee/learner's progression through training programs - User Onboarding: Guide new users to understand and become proficient in using a product or service --- Get Advice We can help you find the software with the features you need. Features 4.6 (17) 4.6 Based on 17 reviews ## Pricing Value for money 4.8 (16) Free Trial Basic $50.00 Flat Rate,Per Year Value for money 4.8 (16) 4.8 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.6 Based on 17 reviews Filter by rating 5(13) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AC Aleathia C. COO E-Learning ### "Onscreen Overview" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2022 Onscreen has help to solidify students understanding of lectures Pros Onscreen is very valuable to help in the training environment to help students understand the methodology of the case studies Cons Make sure the right areas are highlighted during the creation mode before go-live Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Dane T. Product Owner Machinery ### "OnScreen Review December 2022" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 16, 2022 \- Client support is exceptional Pros \- Ease of use & accessibility- Ease of deployment Cons \- Administration constraints & limitations- Simplicity can also hold back on the applicability for varied domains & applications Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reasons for choosing OnScreen Guidance \- Price- Flexibility- Service Level- Ease of use & accessibility- Ease of deployment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sheng M. Digital Adoption Administrator Farming ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 OnScreen was extremely helpful. Great service. Was very responsive. Pros The software was easy to navigate. Useful tools to help make guides easy to use. Cons Some integration was difficult because we work inside a virtual desktop inside another virtual desktop but OnScreen was patient and willing to work through the new experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Declan W. Product Owner Information Technology and Services ### "OnScreen is great for Onboarding and Training Users in the flow of work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2021 Pros It's great to ensure that users can be given the support they need within in the live application as they are completing their work. Cons The whole OnScreen team is amazing at what they do. So nothing comes to mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Byron H. Maintenance Supervisor Automotive ### "Just OK" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 20, 2020 When it was working it was great to help navigate through the system and helped with the field data. Pros It made the SAP system easy to navigate. Cons The Onscreen kept causing my system to freeze so I would have to restart SAP during a transaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Nigel C. CEO Information Technology and Services ### "Onscreen SAP user adoption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2020 Simple, intuitive, collaborative Pros Its simplicity to drive my teams adoption of our exiting SAP systems so now better productivity and ROI of our original SAP investment Cons nothing, maybe just some GUI design that could be worked on Reasons for choosing OnScreen Guidance simplicity, price and clear ROI Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GL Gary L. Director of Change Management and Sales Information Technology and Services ### "Highly recommend OnScreen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2020 Pros OnScreen has helped us enhance End User’s adoption and quality compliance to “best practices” within enterprise software i.e. ERP . . . SAP and others. As an OCM practice leader we now have “hard evidence” that End Users are competent in following the best practice methods. Additional, with OnScreen we are able to validate conformance to GMP’s (Good Manufacturing Practices) and ISO 9000 standards. Cons No cons so far, the solution is simple once you have a demo or 2 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Pascal C. CEO Information Technology and Services ### "OnScreen review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2020 Pros OnScreen is very simple to use, either for Designers (people who create guides) and for Business Users (people who uses the contextual helps). No more need to ask a colleague how to use a Software package, nore to search complex and old documentation; all you need to make your job appears in real time in your screen... Cons OnScreen needs to be translated into several languages to be easier to use in non English coutries... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Simon N. Managing Director Management Consulting ### "Just so simple !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2020 Simple, cost effective and just makes my teams life easier Pros No difficult installation, easy to set up guides, love the fact it works with ANY Web applications. Cons Still waiting for the negatives, Just great support at every level. Reasons for choosing OnScreen Guidance Cost, Ease of deployment and the Free trial Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rick S. Sr Manager Finance & HR Systems Electrical/Electronic Manufacturing ### "Effective way to standardize your in-app user instructions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 Pros Useful tool for any sized company, which aids in for reduced time for on-boarding, helping with user training and assisting with complex processes. Well designed for both the user experience, as well as the back-end maintenance of the content. We've found even more use cases beyond SAP, with it now supporting any browser based application. Cons Would be interesting to see future automation for triggering the guides. Currently, the main option is thru the user initiating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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