# athenaOne Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about athenaOne Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more. Source: https://www.capterra.com/p/203065/athenaOne --- # athenaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) athenaOne ## What is athenaOne? athenaOne is a healthcare software that enhances clinical effectiveness, patient experience, and financial performance. The platform includes a customizable electronic health record (EHR) with specialty-specific workflows, real-time patient insights, and mobile access. It also offers practice management software to streamline efficiency and collections, as well as patient engagement tools for better communication. ## What is athenaOne used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 908 user reviews Reviews sentiment Positive 69% Neutral 13% Negative 18% Pros & cons Intuitive and efficient user experience Remote and convenient information access Frequent technical problems and delays Complicated and inefficient claims processing Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for athenaOne?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.athenahealth.com&name=athenaOne) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### athenaOne 3.8 (908) VS. [4.8 (496)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (908) Ease Of Use 4.6 (849) Value For Money 3.5 (598) Value For Money 4.7 (777) Customer Service 3.6 (810) Customer Service 4.8 (754) ## athenaOne alternatives [4.6 (2,822)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.0 (1,279)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (1,030)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) ## Who uses athenaOne? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient user experience 81% positive reviews out of 189 Most reviewers find ease of use valuable, noting the interface is logical, straightforward, and supports efficient workflows. Ben P Pharmacy Tech, 51 - 200 employees. "There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way." Frequent technical problems and delays 80% negative reviews out of 128 Most reviewers report bugs and issues cause slowdowns, frequent crashes, delayed support, and unresolved technical challenges. Remote and convenient information access 82% positive reviews out of 68 Most reviewers indicate access to information is flexible, allowing secure, web-based entry from any location or device. Stacey S Instructor, 1 employee. "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." Complicated and inefficient claims processing 72% negative reviews out of 82 Most reviewers indicate claims management is cumbersome, with delays, manual interventions, and frequent posting or follow-up issues. Danielle O Physician Owner, 2 - 10 employees. "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." Comprehensive healthcare system integrations 84% positive reviews out of 25 Most reviewers describe integrations as extensive, enabling seamless data sharing across labs, billing, and care management. Alexis M Medical scheduling, 11 - 50 employees. "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." Excessive navigation and clicking required 87% negative reviews out of 31 Most reviewers describe clicking as burdensome, with too many steps and inefficient navigation slowing daily tasks. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.7 (108) 70.37% of 108 reviewers that rated this feature as important or highly important athenaOne offers robust HIPAA compliance, helping you keep patient data secure and confidential. Reviewers appreciate the strict access controls, verification steps, and privacy safeguards, noting that their information remains protected and that the system consistently follows HIPAA guidelines. Charting 4.2 (96) 65.63% of 96 reviewers that rated this feature as important or highly important It gives you convenient access to patient charts, making documentation and updates straightforward. Users think charting is efficient, with customizable workflows and templates, though some find template creation confusing and note that navigation sometimes requires too many clicks. Appointment Scheduling 4.2 (73) 72.60% of 73 reviewers that rated this feature as important or highly important With appointment scheduling, you can quickly book, reschedule, or cancel visits. Reviewers appreciate the intuitive interface, customization options, and audit history, but some users report occasional glitches and wish for easier calendar blocking and fewer clicks for busy staff. Medical Billing 3.8 (76) 56.58% of 76 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Claims Management 3.6 (65) 49.23% of 65 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Patient Records Management 4.3 (65) 69.23% of 65 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details athenaOne 89 features Integrate with a third-party accounting system Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling With appointment scheduling, you can quickly book, reschedule, or cancel visits. Reviewers appreciate the intuitive interface, customization options, and audit history, but some users report occasional glitches and wish for easier calendar blocking and fewer clicks for busy staff. The allocation and provision of beds Create, manage, and send invoices or bills to customers Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process It gives you convenient access to patient charts, making documentation and updates straightforward. Users think charting is efficient, with customizable workflows and templates, though some find template creation confusing and note that navigation sometimes requires too many clicks. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Alter the layout and content of dashboards Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Electronic storage of drug information such as name, brand, appearance, etc. Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Create and securely store digital patient records Intended to be used by cardiologists For family practices Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed for Neurologists For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Specialized software for Orthopedic practices Designed for pain management practices & departments Designed specifically for physical therapy practices For plastic surgery practices Intended to be used by podiatrists Designed for primary care doctors/facilities. Must serve psychiatrists/psychiatric practices For mental health professionals that specialize in substance abuse therapy/programs Designed for urgent care/emergency facilities. Intended to be used by urologists. Determine clinically appropriate and cost-effective medications and therapies for patients Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children Compliant with healthcare rules and regulations around the world athenaOne offers robust HIPAA compliance, helping you keep patient data secure and confidential. Reviewers appreciate the strict access controls, verification steps, and privacy safeguards, noting that their information remains protected and that the system consistently follows HIPAA guidelines. Manage updates to member's immunization records and track individual allergies Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Records of patients' medical history Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations For practices with multiple providers Certified for healthcare IT products based on the results from ONC-ATL Care of patients who do not stay overnight Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Track and organize physician schedules and pertinent information Manage physician availability and schedules Create, manage, and track policies and procedures within an organization Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Generate quotes or estimates for customers Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Sample files or documents that could be customized as needed or used as is Create treatment plans that document interventions and outcomes to track patient progress Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking SaaS, web-based, online deployment Get Advice We can help you find the software with the features you need. Features 3.8 (885) 3.8 Based on 885 reviews ## Pricing Value for money 3.5 (598) ### Starting price Contact vendor for pricing Free trial available Value for money 3.5 (598) 3.5 Based on 598 reviews ## Integrations [ rater8](https://www.capterra.com/p/177794/rater8/)[ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[ VaxCare](https://www.capterra.com/p/199857/VaxCare/)[ Scribe](https://www.capterra.com/p/252555/Scribe/)[ Rectangle Health](https://www.capterra.com/p/191813/Practice-Management-Bridge/)[ Spark](https://www.capterra.com/p/169855/Spark/)[ Rivet](https://www.capterra.com/p/205843/Rivet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (810) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (810) 3.6 Based on 810 reviews ## User reviews Overall rating 3.8 Based on 908 reviews Filter by rating 5(334) 4(280) 3(125) 2(64) 1(105) Mentioned topic Sorted by most recent AP ALISSA P. agent Transportation/Trucking/Railroad ### "Comprehensive and Reliable Practice Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Haley R. registrar Hospital & Health Care ### "athenaOne for the help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 5, 2026 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jacqui B. Therapist Hospital & Health Care ### "Ehr with lots of features. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 3, 2026 Ehr with a lot of features, however it is time consuming to use and set up. It does allow for submitting claims easily. Pros Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great. Cons Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC alyssa c. manager Health, Wellness and Fitness ### "Healthcare software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 April 2, 2026 Overall, for being a small business, we did not have a good experience. For the price you are paying, you should be able to get ahold of someone from every department, not have to use a middle man. Pros I liked that Athena included everything you would need in the software. It was not the simple version, you were able to do everything from the same software. Cons I did not like how athena outsourced quite a bit. Billing was outsourced, so trying to get anything answered on that in was a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kathleen A. Medical assistant Medical Practice ### "Easily accessible" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I think this is a great platform to use when booking appointment and and speaking to your doctor directly. Pros I am able to schedule my appointments and talk to my doctor. It is very convenient and easily accessible. Cons A lot of times I’m am not able to see many options for appointments but when I called directly, I have more options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erica M. Administrative Assistant Health, Wellness and Fitness ### "Easy to navigate and speak with providers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 Pros I like that Athena is fairly easy to navigate. It has all medical records and appointments and a chat to speak with providers which is super helpful. Cons I feel like it is SUPER outdated. Seems like the whole app/website could use a revamp and I still don't like that there is no way for other providers to have access. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS amy S. intake specialist Medical Practice ### "Happy office means happy patients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 27, 2026 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Support Analyst Government Administration ### "Powerful platform with some minor drawbacks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 26, 2026 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tabatha W. Nurse Supervisor Medical Practice ### "athenaOne Simplified Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 Overall, my experience with athenaOne has been positive. It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization. Pros I like how athenaOne centralizes patient information and simplifies documentation, scheduling, and billing in one platform. Cons Some workflows feel overly complex and require too many clicks to complete simple tasks. The system can be slow at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Hospital & Health Care ### "Athena EMR review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Athena Health is one of the best EMR so far that I have used, in the past 8 years, is very AI friendly. Pros Security, user interface, messaging, and customer support is very Helpful at times, but over all is a good EMR system. Cons Sometimes Athena does not Alert the provider when no pharmacy is available to send any prescriptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)