--- title: "Klara Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Klara Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/203066/Klara/" page_type: "product" language: "en" publication_date: "2026-10-22" --- # Klara Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Klara ## What is Klara? Klara’s patient engagement platform helps medical practices keep patients engaged throughout their care journeys while consolidating multiple patient outreach tools into one platform. Interfaced with your EHR, Klara offers two-way messaging, scheduling, automated pre- and post-visit communication, appointment reminders, message routing and more. By transforming high phone call volume into efficient messaging, Klara can help free up staff resources by removing redundant, manual tasks. ## What is Klara used for? [HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Appointment Reminder / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Medical Scheduling / 2026 - Medical Spa / 2026 - Patient Portal / 2026 - Patient Scheduling / 2026 - Podiatry / 2026 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Klara?[Manage this product listing](https://www.g2.com/products/klara/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klara 4.5 (2) VS. [4.7 (3,687)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (860) Value For Money 5.0 (2) Value For Money 4.6 (787) Customer Service 5.0 (2) Customer Service 4.6 (764) ## Klara alternatives [4.8 (680)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (297)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) ## FAQs about Klara Overview ### What company size and specific industries is Klara built for? Klara is designed for medical practices of various sizes, especially small to mid-sized healthcare providers and specialty clinics. It serves practices in OBGYN, family medicine, pediatrics, otolaryngology, and other medical specialties that want to improve patient experience and manage administrative workflows more efficiently. Features and Usability ### What are the key features of Klara? Klara offers appointment management and online scheduling, plus automated scheduling, confirmations/reminders, and rescheduling. It also includes patient portal and patient intake tools, secure messaging with SMS and email reminders, telemedicine with two-way audio and video, EMR/EHR, electronic signature, file sharing, and HIPAA-compliant multi-provider workflows. Integrations ### Which third-party tools and platforms does Klara integrate with? Klara integrates with 7 third-party healthcare systems, including AdvancedEHR, Intergy, ModMed, Nextech EHR & PM, Veradigm EHR, Veradigm Practice Management, and athenaOne. These catalog integrations connect Klara to electronic health record and practice management platforms used in clinical workflows. Getting Started and Support ### What training and onboarding options does Klara offer? Klara provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide group learning, documentation offers written reference material, and videos allow self-paced review of product steps and features. Getting Started and Support ### What customer support options does Klara offer? Klara provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support information is organized across self-service and direct-contact channels, giving users several ways to get help. No reviewer feedback on support experience is available in the provided data, so response speed and helpfulness cannot be assessed. ## Features AI summary Based on 1,263 Patient Engagement reviews Not all patient engagement software covers every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Klara includes **HIPAA Compliant** and **Appointment Management**, but it does not include **Charting**. Its support for **HIPAA Compliant** helps healthcare organizations protect patient information and meet privacy requirements, while **Appointment Management** gives staff a clear way to schedule, confirm, and manage visits. Together, these features help businesses maintain secure communication and keep daily scheduling organized, allowing teams to improve coordination and reduce administrative friction. HIPAA Compliant 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Klara offers secure, HIPAA-compliant communication, letting you confidently share sensitive patient information and documents. Reviewers appreciate the privacy and trust this brings, noting it helps protect patient data and meets healthcare industry requirements for confidentiality. Appointment Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important It helps you manage appointments efficiently, enabling quick rescheduling, cancellations, and communication with patients. Some reviewers find it user-friendly and convenient for both staff and patients, while others mention it simplifies after-hours scheduling and keeps everyone informed. Confirmations/Reminders 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important With this capability, you can send appointment confirmations and reminders via text, helping patients remember visits and reducing no-shows. Reviewers appreciate the time saved for staff, patient engagement, and the flexibility for patients to confirm or cancel appointments easily. Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reminders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity Klara 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: It helps you manage appointments efficiently, enabling quick rescheduling, cancellations, and communication with patients. Some reviewers find it user-friendly and convenient for both staff and patients, while others mention it simplifies after-hours scheduling and keeps everyone informed. - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Chat/Messaging: Communicate using direct chat or messages within the system - Client Database: Electronic storage of stakeholder contact information - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: With this capability, you can send appointment confirmations and reminders via text, helping patients remember visits and reducing no-shows. Reviewers appreciate the time saved for staff, patient engagement, and the flexibility for patients to confirm or cancel appointments easily. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Forms: Customize contracts and forms to collect specific information - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Klara offers secure, HIPAA-compliant communication, letting you confidently share sensitive patient information and documents. Reviewers appreciate the privacy and trust this brings, noting it helps protect patient data and meets healthcare industry requirements for confidentiality. - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Scheduling: Book and manage patient appointments and follow-ups - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/203066/Klara/pricing/) Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[ Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Office Manager Used the software for: 3-5 years ### "Klara is great for HIPPA without a portal" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 22, 2026 Pros I like that Klara is HIPPA compliant without a complicated login portal. I also like how well it integrates with AthenaOne. The appointments, documents, and even text exports are essentially seamless. It is easy to get a hold of the Klara team and pretty self explanatory to navigate. Cons One thing I personally don't prefer since their recent update is the new AI summarization. I also have trouble with booking online for patients sometimes. It really is clear, but still we get patients every week that think they have book and appointment, but actually haven't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Desk Manager Used the software for: 1-3 years ### "We love Klara" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2026 The office loves Klara. Everything has been great and if there is ever tech problems we get a fast solution. Pros I love how Klara is HIPPA compliant. No need to worry about noncompliance. They also have made our text to pay system seamless. It is so simple and makes like easier. Cons The only criticism is that some patients complain that Klara is not user friendly. I personally believe it is user error as I do not come across these issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203066/Klara/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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