# Klara Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Klara Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more. Source: https://www.capterra.com/p/203066/Klara --- # Klara Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Klara ## What is Klara? Klara’s patient engagement platform helps medical practices keep patients engaged throughout their care journeys while consolidating multiple patient outreach tools into one platform. Interfaced with your EHR, Klara offers two-way messaging, scheduling, automated pre- and post-visit communication, appointment reminders, message routing and more. By transforming high phone call volume into efficient messaging, Klara can help free up staff resources by removing redundant, manual tasks. ## What is Klara used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 211 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Appointment Reminder / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Medical Scheduling / 2026 - Medical Spa / 2026 - Patient Portal / 2026 - Patient Scheduling / 2026 - Podiatry / 2026 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Klara?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.modmed.com&name=Klara) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klara 4.6 (211) VS. [3.9 (1,369)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (211) Ease Of Use 4.1 (858) Value For Money 4.5 (201) Value For Money 3.6 (785) Customer Service 4.5 (206) Customer Service 3.7 (762) ## Klara alternatives [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (16)](https://www.capterra.com/p/201547/CallMyDoc/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (71)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting price $210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) ## FAQs about Klara Overview ### What problems does Klara solve? Klara solves high phone volume, slow patient follow-up, and fragmented clinic communication by enabling secure texting, voicemail transcription, online forms, document sharing, telehealth, and message triage in one workflow. Front-desk staff, nurses, providers, and multi-location practices benefit most from faster responses, fewer missed messages, and reduced administrative burden. Answer based on 178 reviews Overview ### Which roles and teams benefit most from Klara? Klara is most used by front-office and patient access teams, including medical assistants, receptionists, schedulers, and patient coordinators, who manage messaging, appointment scheduling, and intake. Practice managers, office administrators, and billing leaders use it to streamline operations, reduce phone volume, improve patient communication, and keep administrative workflows organized. Answer based on 211 reviews Overview ### What company size and industries is Klara built for? Klara is built for small medical practices, with 85% of reviewers from small businesses and 59% in medical practice. It also serves hospital and health care organizations at 17% and health, wellness and fitness providers at 11%, especially across OBGYN, family medicine, pediatrics, otolaryngology, and related specialties. Answer based on 211 reviews Features and Usability ### What are the key features of Klara? Klara includes core patient communication tools like secure messaging, SMS reminders, appointment scheduling and rescheduling, and broadcast messaging. Differentiating features include customizable forms with e-signature, telemedicine with video visits, and HIPAA-compliant document sharing. Reviewers also often mention read receipts, conversation assignment, and EHR/EMR integrations. Answer based on 165 reviews Integrations ### Which third-party tools and platforms does Klara integrate with? Klara integrates with 8 third-party tools and platforms for EHR and practice management workflows, including athenaOne, Allscripts Professional EHR, Allscripts Practice Management, AdvancedMD EHR, Intergy, ModMed, Nextech EHR & PM, and Veradigm EHR and Practice Management. Slack is also mentioned for internal messaging. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Klara? Klara is generally easy for teams to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say front-desk and clinical staff pick up everyday messaging tasks quickly, while admins and newer users may need more time for setup, updates, and less familiar features due to a learning curve. Answer based on 16 reviews Getting Started and Support ### What customer support options does Klara offer, and how do users rate the experience? Klara offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User experience with support is mixed: some describe helpful implementation leads, steady updates during outages, and support when needed, while others report slow onboarding, delayed replies, limited live help, and inconsistent follow-through on issues. Answer based on 20 reviews Security ### How does Klara handle data security and access control? Klara uses secure, HIPAA-compliant messaging and document sharing to protect patient communication, intake forms, files, and appointment information. Reviewers also mention confidential access, message tracking for quality assurance, and read confirmations. Some note occasional patient login issues, document viewing problems, and a strict one-hour lockout after three failed login attempts. Answer based on 16 reviews Messaging ### How well does Klara handle patient messaging? Klara makes patient messaging fast and easy for many healthcare teams, especially for texting, routing, and follow-up. Staff often like read receipts, message assignment, broadcasts, attachments, and internal notes, though some practices mention weak notifications, occasional routing mistakes, language inconsistencies, and replies that need manual handling. Answer based on 44 reviews ## Who uses Klara? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 196 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 196 reviews Administrative 42% Administrative 42% Health & Medical 38% Customer Services & Support 4% Finance & Accounting 1% Others 14% Top industries Based on 196 reviews Medical Practice 64% Hospital & Health Care 17% Health, Wellness and Fitness 14% Alternative Medicine 3% Other 2% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.7 (117) 91.45% of 117 reviewers that rated this feature as important or highly important With this capability, you can send appointment confirmations and reminders via text, reducing no-shows and saving staff time. Reviewers indicate patients value the reminders, can easily confirm or cancel, and staff benefit from fewer manual calls. HIPAA Compliant 4.9 (104) 96.15% of 104 reviewers that rated this feature as important or highly important Klara offers secure, HIPAA-compliant communication so you can confidently share sensitive patient information. Reviewers appreciate the privacy protection, ease of document sharing, and the trust it builds with patients who feel safe discussing personal matters. Appointment Management 4.7 (91) 97.80% of 91 reviewers that rated this feature as important or highly important It helps you manage appointments efficiently, allowing patients to confirm, cancel, or reschedule easily. Some reviewers find it user-friendly and say it streamlines communication, while others mention it simplifies rescheduling and improves office workflow. Mobile Access 4.7 (65) 95.38% of 65 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Engagement 4.7 (61) 88.52% of 61 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Messaging 4.9 (56) 91.07% of 56 reviewers that rated this feature as important or highly important Communicate using messages within the system Klara 53 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It helps you manage appointments efficiently, allowing patients to confirm, cancel, or reschedule easily. Some reviewers find it user-friendly and say it streamlines communication, while others mention it simplifies rescheduling and improves office workflow. Schedule appointments via a calendar Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Notify large groups of people simultaneously about important updates. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Manage and track all internal and external communication conducted via calls, email, text, or chat With this capability, you can send appointment confirmations and reminders via text, reducing no-shows and saving staff time. Reviewers indicate patients value the reminders, can easily confirm or cancel, and staff benefit from fewer manual calls. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customize contracts and forms to collect specific information Digitally sign online documents Reminders sent via email Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Klara offers secure, HIPAA-compliant communication so you can confidently share sensitive patient information. Reviewers appreciate the privacy protection, ease of document sharing, and the trust it builds with patients who feel safe discussing personal matters. Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations For practices with multiple providers Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Track and organize online shifts Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Book and manage patient appointments and follow-ups Timed notification for any upcoming task, deadline, appointment, or activity Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Send messages via SMS Reminders sent via SMS/text message Gauge satisfaction and receive information for improvement and success Meet with patients remotely Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Send, receive, and respond to messages Connect with meeting participants remotely over video Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Monitor wait time and abandonment for incoming requests that have not been routed Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (211) 4.6 Based on 211 reviews ## Pricing Value for money 4.5 (201) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/203066/Klara/pricing/) Value for money 4.5 (201) 4.5 Based on 201 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[ Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (206) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (206) 4.5 Based on 206 reviews ## User reviews Overall rating 4.6 Based on 211 reviews Filter by rating 5(155) 4(41) 3(8) 2(3) 1(4) Mentioned topic Sorted by most recent MA Michelle A. Director of Operations Medical Practice ### "Updated Klara Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 My experience has been a very positive one and the ability to provide feedback in some of the beta processes has been well received. The team is great to work with and they are improving its functionality regularly Pros They are improving the AI Capabilities and it is directly integrated with our EMR. We are able to respond to patients quickly and it also removes cancelled appointments from the providers schedules right away. Cons With every software there are glitches. Occassionally it allows patients to create duplicate charts when self scheduling but it is improving Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Klara is part of our EMR and because it is integrated with the schedules. The texting was needed Alternatives considered [Talkie.ai](https://www.capterra.com/p/246479/Talkieai/) [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/) Reasons for choosing Klara Because it became part of Mod Med and the integration is very smooth. The cost was another factor and a new scheduling process did not have to be implemented Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you for sharing your experience with us, Michelle! We're happy to hear you're enjoying Klara. AB Abbey B. Medical Assistant Medical Practice ### "Klara is amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 Its been great. We use it for everything in our office. So easy to upload and use your own templates. Pros I love that it an easy and fast way to reach out patients. It really cuts down on the amount of nurse calls we have. Cons Sometimes has bugs to work out. Will shut down for a whole day sometimes without any warning. It will always come back up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2026 We value your feedback, Abbey! Thank you for choosing to share your experience. NP Nisa P. Practice Administrator Hospital & Health Care ### "Klara not the best, not the worst." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 23, 2025 On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering. Pros I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. Cons There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/) Reasons for choosing Klara The other products did not integrate with out electronic health records system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2025 Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. SH Sadie H. Owner operator Consumer Services ### "Easy and clear communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 Overall it is a great app to use as a main source of communication and appointment setting Pros It was easy to clearly communicate regardless of platform. Cons I have noticed some sign in issues but they were easy to fix Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2025 We value your feedback, Sadie! Thank you for taking the time to leave us a review. EL Ericka L. technician Hospital & Health Care ### "Klara user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Very useful. I feel like are patients enjoy texting over phone call sometimes. Pros It is really easy to use, I like that i can see all conversations with patients. Cons some times it will be sent to all employees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2025 We value your feedback, Ericka! Thank you for taking the time to leave us a review. TJ Tamia J. scheduler Cosmetics ### "Klara review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 My overall experiences with Klara have been great. Pros I like the way we can text through the patient's chart. Cons There isn't really nothing I don't like about Klara; I think you could add a drop down for insurance is not in network with our practice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2025 We appreciate your feedback, Tamia. Thank you! MG Michelle G. Operations Manager Medical Practice ### "BEST Communication System EVER!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 21, 2025 Excellent experience for me! It is user friendly and organized. This was easily incorporated in our work flow with every department in our office. Pros Everything!! Patients can leave voicemail or texts. The dictation of the voicemails are pretty spot on or at least I can make out what the message is. I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients. Cons I don't have any "cons" about KLARA. I feel every practice should incorporate this system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thank you, Michelle! We appreciate the positive comment. LD Luciene D. Medical Assistant Hospital & Health Care ### "Medical Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 20, 2025 Very Happy. It is a very good product and I use it every day Pros Very effective my of communicating with patients and avoids phone calls which saves me a lot of time. Cons Sometimes it is hard to find the patients, but it works well when I use the patient's medical record # Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 21, 2025 We value your feedback, Luciene! Thank you for taking the time to leave us a review. BP Britany P. Administration Security and Investigations ### "Simplifies patient communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2025 My overall experience has been a good one Pros I enjoy how they provide patients with the ability to communicate via when its convenient for the patient Cons It is difficult to transfer information correctly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 21, 2025 We value your feedback, Britany! Thank you for taking the time to leave us a review. AG Angelica G. Medical Assistant and Front Desk Medical Practice ### "KLARA REVIEW" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 Overall it is a great app to use for clinics Pros Being able to see when and or if patient's read our messages that we send out. Makes 1 on 1 conversation make easier. Cons Easy way to duplicate patients, unable to combine patient conversation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2025 We appreciate your feedback, Angelica. Thank you! [View all Reviews](https://www.capterra.com/p/203066/Klara/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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