--- title: "Klara Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Klara Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/203066/Klara/" page_type: "product" language: "en" --- # Klara Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Klara ## What is Klara? Klara’s patient engagement platform helps medical practices keep patients engaged throughout their care journeys while consolidating multiple patient outreach tools into one platform. Interfaced with your EHR, Klara offers two-way messaging, scheduling, automated pre- and post-visit communication, appointment reminders, message routing and more. By transforming high phone call volume into efficient messaging, Klara can help free up staff resources by removing redundant, manual tasks. ## What is Klara used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Appointment Reminder / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Medical Scheduling / 2026 - Medical Spa / 2026 - Patient Portal / 2026 - Patient Scheduling / 2026 - Podiatry / 2026 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Klara?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.modmed.com/&name=Klara) ## Klara Reviewers Verdict Updated September 2026 AI summary Klara suits small medical practices and front-office teams aiming to improve patient communication and daily workflows. Reviewers are positive about its secure messaging, appointment reminders, automation features, and easy interactions for both staff and patients. Teams find it helps reduce phone volume, speeds up follow-up, and supports efficient, confidential communication with patients. Reviewers note pain points like login frustrations, image handling challenges, occasional bugs, and difficulties merging patient accounts. It fits clinics prioritizing HIPAA-compliant messaging and operational efficiency, but may frustrate those needing advanced integration or flawless reliability. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klara 0.0 VS. [3.9 (1,383)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (859) Value For Money 0.0 (0) Value For Money 3.7 (786) Customer Service 0.0 (0) Customer Service 3.8 (763) ## Klara alternatives [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [View all alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) ## FAQs about Klara Overview ### What problems does Klara solve? Klara solves overloaded phone lines, slow patient follow-up, and fragmented clinic communication by shifting calls, voicemails, forms, reminders, and secure file sharing into one text-first workflow. Front-desk teams, nurses, care coordinators, and multi-location practices benefit most by reducing call volume, speeding triage, documenting conversations, and keeping patients reachable without portals or apps. Answer based on 178 reviews Overview ### Which roles and teams benefit most from Klara? Klara is most used by front-office and patient access teams, including medical assistants, receptionists, schedulers, and patient coordinators, who manage appointment booking, reminders, intake, and messaging. Practice managers, office administrators, and billing leads use it to streamline communication workflows, reduce phone volume, and keep daily operations organized. Answer based on 212 reviews Overview ### What company size and industries is Klara built for? Klara is built primarily for small medical organizations, with 85% of reviewers from small businesses and 59% from medical practices. It serves medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and other specialties, with additional use in hospital and health care at 17% and health, wellness and fitness at 11%. Answer based on 212 reviews Features and Usability ### What are the key features of Klara? Klara includes core patient communication features like secure messaging, SMS reminders, appointment scheduling and rescheduling, and online intake forms with electronic signature. Differentiating features include broadcast messaging, voicemail transcription, telemedicine with video visits, and EMR/EHR integrations, plus HIPAA-compliant access controls that support staff-patient coordination. Answer based on 165 reviews Integrations ### Which third-party tools and platforms does Klara integrate with? Klara integrates with 7 third-party tools and platforms, including athenaOne, Slack, AdvancedMD EHR, Intergy, ModMed, Nextech EHR & PM, and Veradigm EHR. It also connects with Veradigm Practice Management, giving practices options across communication, EHR, and practice management workflows. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on Klara? Klara is generally easy to onboard for front-desk staff and other daily users, with reviewers describing the interface as intuitive and easy to learn. Admins and teams handling setup may face a learning curve or some confusion. Klara offers in-person training, live online sessions, webinars, videos, and documentation. Answer based on 16 reviews Getting Started and Support ### What customer support options does Klara offer, and how do users rate the experience? Klara offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users describe onboarding and some support reps as helpful, with clear outage communication, but many report slow responses, weak follow-up, limited training resources, and difficulty reaching a live person for more complex issues. Answer based on 20 reviews Security ### How does Klara handle data security and access control? Klara uses secure, HIPAA-compliant messaging, texting, and document exchange to protect patient communication and privacy. Reviewers also mention secure access, confidential file sharing, intake forms, message tracking, and read confirmations. Some note access friction, including patient log-in issues, trouble viewing documents, and one-hour lockouts after repeated incorrect password attempts. Answer based on 16 reviews Messaging ### How well does Klara handle patient messaging? Klara handles patient messaging well for many healthcare teams with fast texting, read receipts, message assignment, and conversation exports. Front-desk staff and providers value broadcasts, attachments, and internal notes, though some practices report inconsistent notifications, reply routing issues, language gaps, and occasional automation errors that still need manual follow-up. Answer based on 44 reviews ## Features AI summary Based on 1,263 Patient Engagement reviews Not all patient engagement software covers every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Klara includes **HIPAA Compliant** and **Appointment Management**, but it does not include **Charting**. Its support for **HIPAA Compliant** helps healthcare organizations protect patient information and meet privacy requirements, while **Appointment Management** gives staff a clear way to schedule, confirm, and manage visits. Together, these features help businesses maintain secure communication and keep daily scheduling organized, allowing teams to improve coordination and reduce administrative friction. HIPAA Compliant 4.9 (105) 96.19% of 105 reviewers that rated this feature as important or highly important Klara offers secure, HIPAA-compliant communication, letting you confidently share sensitive patient information and documents. Reviewers appreciate the privacy and trust this brings, noting it helps protect patient data and meets healthcare industry requirements for confidentiality. Appointment Management 4.7 (92) 97.83% of 92 reviewers that rated this feature as important or highly important It helps you manage appointments efficiently, enabling quick rescheduling, cancellations, and communication with patients. Some reviewers find it user-friendly and convenient for both staff and patients, while others mention it simplifies after-hours scheduling and keeps everyone informed. Confirmations/Reminders 4.7 (117) 91.45% of 117 reviewers that rated this feature as important or highly important With this capability, you can send appointment confirmations and reminders via text, helping patients remember visits and reducing no-shows. Reviewers appreciate the time saved for staff, patient engagement, and the flexibility for patients to confirm or cancel appointments easily. Mobile Access 4.7 (65) 95.38% of 65 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Engagement 4.7 (61) 88.52% of 61 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Messaging 4.9 (56) 91.07% of 56 reviewers that rated this feature as important or highly important Communicate using messages within the system Klara 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: It helps you manage appointments efficiently, enabling quick rescheduling, cancellations, and communication with patients. Some reviewers find it user-friendly and convenient for both staff and patients, while others mention it simplifies after-hours scheduling and keeps everyone informed. - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Chat/Messaging: Communicate using direct chat or messages within the system - Client Database: Electronic storage of stakeholder contact information - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: With this capability, you can send appointment confirmations and reminders via text, helping patients remember visits and reducing no-shows. Reviewers appreciate the time saved for staff, patient engagement, and the flexibility for patients to confirm or cancel appointments easily. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Forms: Customize contracts and forms to collect specific information - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Klara offers secure, HIPAA-compliant communication, letting you confidently share sensitive patient information and documents. Reviewers appreciate the privacy and trust this brings, noting it helps protect patient data and meets healthcare industry requirements for confidentiality. - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Scheduling: Book and manage patient appointments and follow-ups - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/203066/Klara/pricing/) ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[ Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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