# Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203066/Klara/reviews --- Klara 4.6 (211) [View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Klara Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Patient CoordinatorHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening check-ins by obtaining insurance cards and IDs ahead of time, and informing patients of schedule changes by sending out broadcasts.“ February 26, 2025 CY Corinn Y Medical EstheticianMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be able to export pictures that are sent through Klara, if a client has complications with their skin and they send a picture, our protocol is to upload it to our system and sometimes I struggle with being able to do that.“ February 21, 2025 KE Kate E Senior Revenue Cycle AdvisorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments, balance notifications and I just wish ALL OF OUR CLIENTS WOULD SWITCH TO IT!“ March 3, 2025 AW Alexis W Site ManagerMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only.“ February 21, 2025 FS Faith S Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team.“ February 21, 2025 RL Roberto L Clinic CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system.“ March 4, 2025 nm noel m Office ManagerMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction.“ February 23, 2025 NP Nisa P Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates.“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Pharmacy Authorization Specialist Medical Practice Used the software for: 1-2 years ### "Klara review" March 3, 2025 5.0 My overall experience has been great with Klara. The extra way to communicate with patients is a lifesaver, especially if we are giving a lot of information to the patient like specialty pharmacy/copay card information. I would recommend Klara to any office that is looking to streamline digitizing their office paperwork or communicating with patients. Pros I love the transcription of voicemails. Even though it is not always accurate, it saves me so much time from listening to all the voicemails I receive and lets me address concerns quicker and more efficiently. Cons The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged. I'm not sure why, but it does clutter my list and I'm unable to figure out how to address that issue. Review Source Response from Modernizing Medicine March 13, 2025 We're so happy you're enjoying Klara; thank you for sharing. KB Kelly B. Director of Operations Owner Medical Practice Used the software for: 1-2 years ### "Klara is a MUST for your business" February 26, 2025 5.0 Great experience with Klara, this platform is easy to use, very reliable and support is there if you need it. We use this for two clinics and patients love the ability to contact us via text. Pros Easy of use and reliability, prompt support, will allow you to add your own documents to text out Cons Wish it had more languages, we are a diverse clinic with many languages Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip stopped it's service, you were the one I came across - another FYZICAL had also used you Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Kelly. Thank you for taking the time to leave us a review. SH Suzanne H. Administrative Director Hospital & Health Care Used the software for: 2+ years ### "Falling Short for all of our needs" March 3, 2025 3.0 My experience with Klara has declined since MM took it over. Prior Customers were able to give feed back and were listened to. Pros 1\. HIPAA-compliant texting that works well with our clinical workflow 2. We value the new phone integration and feel it has improved our workflow Cons Front operations offerings are not well developed. Therefore, we use other systems for online scheduling, patient paperwork etc. It would be nice if you either develop Klara to fit the needs or partner with a solution that specializes in this space (ie, promptly, next patient, clearwave) Review Source Response from Modernizing Medicine March 13, 2025 We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review. AH Andrea H. Front Office Supervisor Medical Practice Used the software for: 6-12 months ### "Works like a charm" February 21, 2025 5.0 excellent. from the team that helped us set it up to every day usage. Pros user friendly, instant responses from our patients. easy to add fillable forms for our patients to fill out. Cons can not send out to our patients a mass broadcast message Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Phreesia was not user friendly, always had issues refreshing. Review Source Response from Modernizing Medicine March 5, 2025 We’re glad to hear this, Andrea. Thank you for your feedback! RL Roberto L. Clinic Coordinator Medical Practice Used the software for: 1-2 years ### "Honest Klara review" March 4, 2025 4.0 Overall our experience is great and we are happy to use Klara. Pros How efficient the communication with patients is. How efficient the system is with video visits. Cons The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing Klara Phreesia sounded like a very complicated product. Review Source Response from Modernizing Medicine March 13, 2025 We appreciate your feedback, Roberto! Thank you for sharing. GS Greg S. CEO Hospital & Health Care Used the software for: 6-12 months ### "Klara Review: Great application. Not-so-great training or support." February 21, 2025 2.0 The implementation process was great. We were assigned an implementation lead and she did a wonderful job getting us up and going. But once we went live....any type of support or account management has been virtually non-existent. Nor are there adequate training resources for new employees. Pros These ease of use of the application. It is almost never down and is very intuitive. It has really helped our practice. Cons I do NOT like how Mod Med approaches support services for Klara. It is almost impossible to talk with an actual LIVE PERSON when there is a problem. Simple issues can be handled via email. But sometimes more complex issues need a human touch. Customers should have some sort of option to schedule time with a live support tech. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Relatient was not user-friendly or intuitive. Review Source Response from Modernizing Medicine March 4, 2025 Thank you, Greg! Your feedback helps us continue to improve. LD Lisa D. Credentialing and HIM Medical Practice Used the software for: 1-2 years ### "Great Program to reach patients quickly" March 3, 2025 4.0 Overall Klara is a great program that frees up time and helps to get a quick message to the patient. Pros The ease of use is great. So much easier to just text and get a quick reply than making a call. Cons Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not. Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing Klara The price was much better, and we could text and do telehealth appointments in one program Review Source Response from Modernizing Medicine March 13, 2025 We value your feedback, Lisa! Thank you for taking the time to leave us a review. LG Leslie G. NP Medical Practice Used the software for: 1-2 years ### "Klara is great for easy patient messaging" March 5, 2025 4.0 Great, easy to use. Klara has been a great tool for us to enhance communication with patients Pros Organization of messages into provider box Cons Having to log in to view message, that appointment reminder go to last provider in contact with patient Switched from [Weave](https://www.capterra.com/p/141842/Weave/) HIPAA compliant, ease of use, issues with networks working Review Source Response from Modernizing Medicine March 13, 2025 We value your feedback, Leslie! Thank you for taking the time to leave us a review. JC Johana C. Patient support team Consumer Services Used the software for: 1-2 years ### "Best messaging product ever!" February 21, 2025 5.0 Klara has simplified everything for me in recent years, the way of communication has never been simpler Pros klara is so easy to use, it simplifies your life Cons When merging accounts sometimes gives you an error Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) Modmed patient portal was not a friendly one for the patients Review Source Response from Modernizing Medicine March 4, 2025 We’re happy to hear this, Johana. Thank you for sharing your experience! KA Kristin A. Director of Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service " February 21, 2025 5.0 Been positive since the start, we have always loved the ease with which staff and patients can use it. Pros Easy to use, lots of features to customize how you see your messages. Automated replies are great too. Cons I can’t think of anything we don’t like! Reason for choosing Klara More options our staff liked such as folders, assigning calls, and more Review Source Response from Modernizing Medicine March 4, 2025 We appreciate you sharing your experience, Kristin. Thank you! SK Sophia K. Medical Assistant Medical Practice Used the software for: 2+ years ### "Medical Assistant" February 22, 2025 5.0 Overall, I have had a very good experience with Klara. I advised almost every patient to reach out to me through there. It is helpful to assist patient's questions and concerns because there is no mainline number to call the office directly. Pros It is an easy and HIPPA compliant way of directly communicating with patients. Cons When patients reach out there is a delay resulting in longer response times from our end. Review Source Response from Modernizing Medicine March 14, 2025 We're so happy you're enjoying; thank you for sharing. NW Nicole W. Dermatology Medical Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Patients like it!" March 7, 2025 5.0 My experience with Klara has been very helpful when it comes to commitment with our patients. Pros Messages from patients come straight to our inbox and its easier for patients to reach us in regards to any questions or concerns. Or if they need to request any prescription refills. Cons Patients tend to opt out due to the frequent reminders. There should be an easier way for patients to choose reminder notifications without being annoyed. Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Nicole! Thank you for taking the time to leave us a review. TS Tamara S. BILLING SPECIALIST Medical Practice Used the software for: 1-2 years ### "Billing Specialist" February 21, 2025 5.0 Klara made my job a little easier too. I send out statements and a lot of people move and don't let me know. Most people keep their phone numbers. I can send a patient a quick text and I get fast responses. I love this option. Pros I love Klara. I can send new patient paperwork through Klara. I can ask a question in Klara and patients can upload their insurance and ID. All information automatically uploads to their chart and I can see if my messages have been read or not. I'd definitely recommend. Cons I don't have any Cons with Klara. Patients can respond on their own time; 24 hours a day. Review Source Response from Modernizing Medicine March 5, 2025 Your support is appreciated, Tamara. Thank you for your review! SA Sarah A. Physician Assistant Medical Practice Used the software for: 2+ years ### "Sarah Ahdout PA review " March 3, 2025 5.0 Overall my experience with Klara has been mostly positive. Pros I like the instant messaging service and the way you can see when patients have read providers’ messages. I thought it was very user friendly. Cons I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste. I also don’t like that we have to log in frequently separately from logging into the EMR. Review Source Response from Modernizing Medicine March 13, 2025 Thank you for your review, Sarah. We are always looking to improve our product experience and your feedback is helpful. MK Madison K. Office Billing Manager Medical Practice Used the software for: 6-12 months ### "Klara Review, Resolute Derm" February 21, 2025 4.0 Overall not bad, still getting into the swing of things! Some great things and some not so good things! Pros Creating our own templates, delegating tasks. Cons Not easy to link patients to EMA/Klara if numbers change, etc. Review Source Response from Modernizing Medicine March 6, 2025 Thank you for sharing your experience, Madison! CB Carlos B. Billing Manager Medical Practice Used the software for: 1-2 years ### "Klara needs improvement, but works good." February 26, 2025 4.0 Overall good experience, glitches are solved relatively quickly Pros Appointment confirmations are easy to use, and the best features include the ability to broadcast messages, discuss a patient internally, and assign the conversation to a team member. Cons There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines. Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Carlos! Thank you for taking the time to leave us a review. sH stacey H. Front Office Supervisor Medical Practice Used the software for: 2+ years ### "The Clinic" March 7, 2025 5.0 Again has been a great alternative to always calling on the phone Pros Another great way to communicate with busy people on the go Cons Have alot of older people that complain that they do not like texting Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Stacey. Thank you! JW Janelle W. Benefit Coordinator and Collections Medical Practice Used the software for: 6-12 months ### "Exceptional approval " February 21, 2025 5.0 It would be a repeat of all the above. We are able to respond to our patients in a more efficient and timely manner. I really like the functionality of Klara and giving us another avenue to keep in touch with our patients. Cons I do not have any thing negative to say about it. I really like the functionality of Klara and giving us another avenue to keep in touch with our patients. Review Source Response from Modernizing Medicine March 6, 2025 We appreciate your support, Janelle. Thanks for sharing your experience! AB Amy B. Intake Coordinator Mental Health Care Used the software for: 1-2 years ### "4 Stars Out of 5" February 26, 2025 4.0 Klara works efficiently and with ease and has few bugs. Pros The ease with which the communication takes place, and the ease of sharing documents. There are rarely any bugs. Cons 1\. There is no way to edit the text in order to highlight certain words/phrases. Like making it BOLD or a different color, or using highlighter. 2. It would be VERY helpful to have a permanent but editable NOTE field at the top of each account thread that the practice could enter important details about the client on, so that every staff that went into the thread would see about the patient. Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Amy. Thank you for taking the time to leave us a review. NN Novee N. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Klara Feedback" February 22, 2025 3.0 I would rate it 8/10. It provides convenient communication and secure access. However, occasional issues with patient log-in can be improved. Pros I like how Klara has a user-friendly interface and it's easier to guide the patients how to navigate during a telehealth visit. Cons Recently our patients have been having issues logging in and unable to view certain documents that we send. I understand that security may play a factor but I would hope there could be an easier but still secure way Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Novee! Thank you for taking the time to leave us a review. CG Carrie G. Office manager Medical Practice Used the software for: 1-2 years ### "Office maanager" March 7, 2025 3.0 Ok. It isn't the best and isn't the worst. Definitely could use some catch up to modernization. It seems to be outdated. Pros I like being able to send messages to pts Cons Need to be able to email pts and should have a longer word box. Also don't like that I can't make changes myself to customization have to go through Klara. Do not like how forms import in and are not easily changeable. Review Source Response from Modernizing Medicine March 13, 2025 Your feedback matters to us, Carrie. Thank you for taking the time to leave a review. JM Johanna M. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Review for Klara" February 25, 2025 5.0 It’s a wonderful experience for us at the clinic. We are able to work and communicate better with the patients. Makes it a little bit more easier for us. Pros I like that I, able to get good contact with the patients. It’s a good app and very easy to work with. Cons There is nothing that I dislike about the app. Review Source Response from Modernizing Medicine March 13, 2025 Thank you, Johanna! We appreciate the positive comment. LP Lori P. Administrative mgr. Alternative Medicine Used the software for: 2+ years ### "Klara review" February 21, 2025 5.0 Overall experience is great! It is a very useful tool in a busy practice. Our patients love the easiness of shooting me a message. I can always tag the provider if it is something I can't answer. Makes my work easier. Pros Klara keeps me off the phone! It is convenient for both the provider as well as the patients. Cons I have no complaints! i use Klara all throughout my work day. Review Source Response from Modernizing Medicine March 4, 2025 We’re glad to hear this, Lori. Thank you for your feedback! KA Kaela A. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Klara review" February 28, 2025 5.0 I think Klara is a very convenient source when unable to reach patients via phone call Pros Klara gives easy access to text patients Cons My least liking about Klara is merging patients Klara accounts Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Kaela! We appreciate the positive comment. FS Faith S. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Great platform with responsive support team" February 21, 2025 5.0 Very positive experience overall; very user-friendly with well thought-out features (such as vacation responder and broadcast messaging). Pros Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team. Cons The AI autosort feature has been glitching lately, miscategorizing messages, causing them to be missed and leading to upset clients. Wish Klara integrated with more EHRs. Review Source Response from Modernizing Medicine March 6, 2025 Your feedback matters to us, Faith. Thank you for your review! Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Dermatology](https://www.capterra.com/dermatology-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.