--- title: "Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Klara the right Patient Engagement solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203066/Klara/reviews/" page_type: "reviews" language: "en" --- Klara 4.6 (212) [View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Klara Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Patient CoordinatorHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening check-ins by obtaining insurance cards and IDs ahead of time, and informing patients of schedule changes by sending out broadcasts.“ February 26, 2025 CY Corinn Y Medical EstheticianMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be able to export pictures that are sent through Klara, if a client has complications with their skin and they send a picture, our protocol is to upload it to our system and sometimes I struggle with being able to do that.“ February 21, 2025 KE Kate E Senior Revenue Cycle AdvisorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments, balance notifications and I just wish ALL OF OUR CLIENTS WOULD SWITCH TO IT!“ March 3, 2025 AW Alexis W Site ManagerMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only.“ February 21, 2025 FS Faith S Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team.“ February 21, 2025 RL Roberto L Clinic CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system.“ March 4, 2025 nm noel m Office ManagerMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction.“ February 23, 2025 NP Nisa P Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates.“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Pharmacy Authorization Specialist Medical Practice Used the software for: 1-2 years ### "Klara review" March 3, 2025 5.0 My overall experience has been great with Klara. The extra way to communicate with patients is a lifesaver, especially if we are giving a lot of information to the patient like specialty pharmacy/copay card information. I would recommend Klara to any office that is looking to streamline digitizing their office paperwork or communicating with patients. Pros I love the transcription of voicemails. Even though it is not always accurate, it saves me so much time from listening to all the voicemails I receive and lets me address concerns quicker and more efficiently. Cons The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged. I'm not sure why, but it does clutter my list and I'm unable to figure out how to address that issue. Review Source Response from ModMed March 13, 2025 We're so happy you're enjoying Klara; thank you for sharing. KB Kelly B. Director of Operations Owner Medical Practice Used the software for: 1-2 years ### "Klara is a MUST for your business" February 26, 2025 5.0 Great experience with Klara, this platform is easy to use, very reliable and support is there if you need it. We use this for two clinics and patients love the ability to contact us via text. Pros Easy of use and reliability, prompt support, will allow you to add your own documents to text out Cons Wish it had more languages, we are a diverse clinic with many languages Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip stopped it's service, you were the one I came across - another FYZICAL had also used you Review Source Response from ModMed March 14, 2025 We value your feedback, Kelly. Thank you for taking the time to leave us a review. SH Suzanne H. Administrative Director Hospital & Health Care Used the software for: 2+ years ### "Falling Short for all of our needs" March 3, 2025 3.0 My experience with Klara has declined since MM took it over. Prior Customers were able to give feed back and were listened to. Pros 1\. HIPAA-compliant texting that works well with our clinical workflow 2. We value the new phone integration and feel it has improved our workflow Cons Front operations offerings are not well developed. Therefore, we use other systems for online scheduling, patient paperwork etc. It would be nice if you either develop Klara to fit the needs or partner with a solution that specializes in this space (ie, promptly, next patient, clearwave) Review Source Response from ModMed March 13, 2025 We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review. AH Andrea H. Front Office Supervisor Medical Practice Used the software for: 6-12 months ### "Works like a charm" February 21, 2025 5.0 excellent. from the team that helped us set it up to every day usage. Pros user friendly, instant responses from our patients. easy to add fillable forms for our patients to fill out. Cons can not send out to our patients a mass broadcast message Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Phreesia was not user friendly, always had issues refreshing. Review Source Response from ModMed March 5, 2025 We’re glad to hear this, Andrea. Thank you for your feedback! RL Roberto L. Clinic Coordinator Medical Practice Used the software for: 1-2 years ### "Honest Klara review" March 4, 2025 4.0 Overall our experience is great and we are happy to use Klara. Pros How efficient the communication with patients is. How efficient the system is with video visits. Cons The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing Klara Phreesia sounded like a very complicated product. Review Source Response from ModMed March 13, 2025 We appreciate your feedback, Roberto! Thank you for sharing. HR Heather R. Clinic Coordinator Medical Practice Used the software for: 1-2 years ### "Klara Review" March 3, 2025 3.0 Overall, Klara is great if you're just needing to text/communicate between the clinic and patients. As far as the Intake process, that is/was a complete bust. Pros The texting feature is great for communicating with patients. Cons Intake, system errors, speed of support issues. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing Klara Pricing compared to other companies. Texting feature. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Phreesia was difficult to use with our patient age group and volume of clinic. Review Source Response from ModMed March 13, 2025 Thank you for your review. We are always looking to improve our product experience and your feedback is helpful. GS Greg S. CEO Hospital & Health Care Used the software for: 6-12 months ### "Klara Review: Great application. Not-so-great training or support." February 21, 2025 2.0 The implementation process was great. We were assigned an implementation lead and she did a wonderful job getting us up and going. But once we went live....any type of support or account management has been virtually non-existent. Nor are there adequate training resources for new employees. Pros These ease of use of the application. It is almost never down and is very intuitive. It has really helped our practice. Cons I do NOT like how Mod Med approaches support services for Klara. It is almost impossible to talk with an actual LIVE PERSON when there is a problem. Simple issues can be handled via email. But sometimes more complex issues need a human touch. Customers should have some sort of option to schedule time with a live support tech. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Relatient was not user-friendly or intuitive. Review Source Response from ModMed March 4, 2025 Thank you, Greg! Your feedback helps us continue to improve. JC Johana C. Patient support team Consumer Services Used the software for: 1-2 years ### "Best messaging product ever!" February 21, 2025 5.0 Klara has simplified everything for me in recent years, the way of communication has never been simpler Pros klara is so easy to use, it simplifies your life Cons When merging accounts sometimes gives you an error Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) Modmed patient portal was not a friendly one for the patients Review Source Response from ModMed March 4, 2025 We’re happy to hear this, Johana. Thank you for sharing your experience! LD Lisa D. Credentialing and HIM Medical Practice Used the software for: 1-2 years ### "Great Program to reach patients quickly" March 3, 2025 4.0 Overall Klara is a great program that frees up time and helps to get a quick message to the patient. Pros The ease of use is great. So much easier to just text and get a quick reply than making a call. Cons Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not. Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing Klara The price was much better, and we could text and do telehealth appointments in one program Review Source Response from ModMed March 13, 2025 We value your feedback, Lisa! Thank you for taking the time to leave us a review. KA Kristin A. Director of Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service " February 21, 2025 5.0 Been positive since the start, we have always loved the ease with which staff and patients can use it. Pros Easy to use, lots of features to customize how you see your messages. Automated replies are great too. Cons I can’t think of anything we don’t like! Reason for choosing Klara More options our staff liked such as folders, assigning calls, and more Review Source Response from ModMed March 4, 2025 We appreciate you sharing your experience, Kristin. Thank you! FV Fernando V. Agent Outsourcing/Offshoring Used the software for: 1-2 years ### "Klara Feedback" February 21, 2025 5.0 a fairly easy-to-use, practical, and effective website Pros It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc. Cons It would be excellent to have more templates, depending on the scenario. For example, a template to provide the office number with the website would be helpful since the patient likes the doctor's profile and comments from other patients. Review Source Response from ModMed March 6, 2025 Thank you, Fernando! We truly appreciate your feedback. CB Caroline B. Practice Manager Medical Practice Used the software for: 2+ years ### "Love Klara-Recommend to Anyone! " February 24, 2025 5.0 It has been a great experience. My staff loves it and it has definitely reduced phone traffic. Pros It has helped so much with patient communication and paperwork! Most patients have already completed their new patient paperwork and sent in their insurance cards before they arrive. We also use it for tattoo removal consultations and just have the patients send in a photo of the tattoo for a price. It has been a huge benefit to our practice! Cons Nothing negative to say. Klara was easy to implement and it is integrated with our EMR! Review Source Response from ModMed March 14, 2025 Thank you, Caroline! We appreciate the positive comment. AP Andrea P. Medical Assistant Medical Practice Used the software for: 1-2 years ### "ANDREA - MDCS Klara review" February 26, 2025 5.0 Really great! does everything as expected. I only run into issues if Klara is down or not working. Pros Our office does not have direct phone lines that patients can call into. We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients directly who do not wish to go through our call center :) I also love that you can communicate with other doctors offices who participate with Klara to avoid calling and everything is documented too which is a plus while remaining HIPPA compliant. Cons Nothing I personally love Klara. I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in. I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries. Review Source Response from ModMed March 14, 2025 We value your feedback, Andrea! Thank you for taking the time to leave us a review. NW Nicole W. Dermatology Medical Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Patients like it!" March 7, 2025 5.0 My experience with Klara has been very helpful when it comes to commitment with our patients. Pros Messages from patients come straight to our inbox and its easier for patients to reach us in regards to any questions or concerns. Or if they need to request any prescription refills. Cons Patients tend to opt out due to the frequent reminders. There should be an easier way for patients to choose reminder notifications without being annoyed. Review Source Response from ModMed March 14, 2025 We value your feedback, Nicole! Thank you for taking the time to leave us a review. LW Lacy W. Front Office Medical Practice Used the software for: 2+ years ### "Klara Review " February 26, 2025 5.0 Great messaging system. Private, confidential and highly efficient. Pros The capability to reach out to my co-workers without having to leave my desk. Privacy and quick responses for our patients care. I can access and provide answer to our patients 24 hours a day. Great feature of being able to confirm patients have received and read our messages. Cons Actually, its my own user error. Sending a message to another co -worker and not making sure it was not to the patient. OOPS, lol Review Source Response from ModMed March 14, 2025 We value your feedback, Lacy! Thank you for taking the time to leave us a review. CM Courtney M. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Few fixes would really make this shine!" February 26, 2025 4.0 Good, it’s a great tool. With some small tweaks it could be great. Pros I like that it predicts the patient based on their name before I hit enter, also good video/audio quality generally. I like that I can drag and drop things into a message. I like being able to send multiple invites and see them on my home page to see who’s joined or not. Cons I wish I could navigate to another patients profile while in another patient. Having to back all the way out before I can find someone new is cumbersome. Also I wish it would save my audio preferences instead of me having to select my AirPods every single time I start a new call. I would also like to preview an attachment before I send it if it’s in a template. I wish there was a way to ping the patient if they haven’t read my invitation. Review Source Response from ModMed March 14, 2025 We value your feedback, Courtney! Thank you for taking the time to leave us a review. RH Rafael H. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "The Wonders of Klara " February 26, 2025 5.0 Klara is one of the best systems our practice has chosen to invest in for our patient care. Klara's easy-to-use interface allows us to navigate and communicate with patients despite having a long queue of messages. most importantly, Klara helped us staff at our clinic to be more efficient with our administrative tasks. Pros The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc. Cons So far, in my experience using Klara, as the staff in our practice who uses it the most, I do not have anything that I don't like about the system. Review Source Response from ModMed March 14, 2025 We're so happy you're enjoying ; thank you for sharing. SN Stephanie N. RECEPTIONIST Medical Practice Used the software for: 1-2 years ### "Receptionist" March 7, 2025 5.0 Great overall use. Convenient. I can converse with patients online. I can send texts securely. It helps me also to confirm or cancel appointments. Pros The convenience of Klara to confirm or cancel appointments. Cons Sometimes the patient pushes the wrong button and their appointment gets cancelled and then they come in with no appointment. But I don't think Klara is necessarily responsible for that. It's operator error. Review Source Response from ModMed March 14, 2025 We appreciate your feedback, Stephanie. Thank you! EP ERIKA P. OPERATIONS MANAGEMENT Medical Practice Used the software for: 1-2 years ### "THANK GOD FOR KLARA " February 21, 2025 5.0 LOVE IT. MAKES IT EASY TO COMMUNICATE AND DOCUMENT WITH FULL CONVERSATIONS. Pros THE FACT THAT WE ARE ABLE TO HAE RECORDS OF CONVERSATIONS ABOUT QUESTIONS OR CONCERNS. ALONG WITH BEING ABLE TO COMMUNICATE WITH STAFF WITHIN THE SAME CONVERSATION ABOUT CONCERNS Cons THE ALLOWANCE OF MULTIPLE PATIENTS ACCOUNTS. MAKES IT HARD TO FIND THE MOST CURRENT ACCOUNT. Review Source Response from ModMed March 4, 2025 We’re glad to hear you're enjoying Klara, Erika. Thank you for your feedback! JM Johanna M. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Review for Klara" February 25, 2025 5.0 It’s a wonderful experience for us at the clinic. We are able to work and communicate better with the patients. Makes it a little bit more easier for us. Pros I like that I, able to get good contact with the patients. It’s a good app and very easy to work with. Cons There is nothing that I dislike about the app. Review Source Response from ModMed March 13, 2025 Thank you, Johanna! We appreciate the positive comment. AB Amy B. Intake Coordinator Mental Health Care Used the software for: 1-2 years ### "4 Stars Out of 5" February 26, 2025 4.0 Klara works efficiently and with ease and has few bugs. Pros The ease with which the communication takes place, and the ease of sharing documents. There are rarely any bugs. Cons 1\. There is no way to edit the text in order to highlight certain words/phrases. Like making it BOLD or a different color, or using highlighter. 2. It would be VERY helpful to have a permanent but editable NOTE field at the top of each account thread that the practice could enter important details about the client on, so that every staff that went into the thread would see about the patient. Review Source Response from ModMed March 14, 2025 We value your feedback, Amy. Thank you for taking the time to leave us a review. NN Novee N. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Klara Feedback" February 22, 2025 3.0 I would rate it 8/10. It provides convenient communication and secure access. However, occasional issues with patient log-in can be improved. Pros I like how Klara has a user-friendly interface and it's easier to guide the patients how to navigate during a telehealth visit. Cons Recently our patients have been having issues logging in and unable to view certain documents that we send. I understand that security may play a factor but I would hope there could be an easier but still secure way Review Source Response from ModMed March 14, 2025 We value your feedback, Novee! Thank you for taking the time to leave us a review. EH Erin H. Insurance Manger Insurance Used the software for: 1-2 years ### "Simplifying the communication process" February 26, 2025 5.0 It's simple to discuss things with patients via text messaging. Pros We love this program for the easy communication with patients. Cons I honestly don't have any cons. We absolutely love this program and so do our patients. Review Source Response from ModMed March 14, 2025 Thank you, Erin! We appreciate the positive comment. SE Sheila E. CMA Medical Practice Used the software for: 1-2 years ### "CERTIFIED MEDICAL ASSISTANT " March 7, 2025 5.0 Its been very helpful with connecting with patients about important reminders. Pros The navigation of the program. I feel the program has been a big help for informing our patients of important reminders and other information. Cons I haven't found a dislike as of yet. I am sure that there are a few more thing I need to learn about the program. Review Source Response from ModMed March 14, 2025 We appreciate your feedback, Sheila. Thank you! CH Caroline H. Front desk Medical Practice Used the software for: 1-2 years ### "Clever Klara!!" March 7, 2025 5.0 Has made communicating so much easier with patients Pros The accessibility to our patients, very easy to use ! Cons The transcriptions are sometimes very wrong! Review Source Response from ModMed March 14, 2025 We appreciate your feedback, Caroline. Thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.