# Page 2 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

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Klara

4.6 (211)

[View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Klara

## Showing most helpful reviews

Showing 26-50 of 211 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Abbey B.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Klara is amazing "

December 29, 2025

5.0

Its been great. We use it for everything in our office. So easy to upload and use your own templates.

Pros

I love that it an easy and fast way to reach out patients. It really cuts down on the amount of nurse calls we have.

Cons

Sometimes has bugs to work out. Will shut down for a whole day sometimes without any warning. It will always come back up.

Review Source

Response from Modernizing Medicine

January 6, 2026

We value your feedback, Abbey! Thank you for choosing to share your experience.

AG

Ali G.  
Certified Dermatology Technician  
Medical Practice  
Used the software for: 1-2 years

### "Klara is great for medical offices!"

March 7, 2025

5.0

We use Klara to text patients to reschedule or schedule appointments, give detailed instructions about their medical care or medications and answer their questions about their medical conditions. We also text patients their biopsy/pathology or lab results.

Pros

Easily reach your patients without disrupting their day and you can see that they have read the message.

Cons

Not being able to message land lines. It would be nice to have a way to message land lines with a computer (Ai) to call and relay the message for us.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Ali! Thank you for taking the time to leave us a review.

MA

Michelle A.  
Director of Operations  
Medical Practice  
Used the software for: 1-2 years

### "Updated Klara Review "

March 20, 2026

5.0

My experience has been a very positive one and the ability to provide feedback in some of the beta processes has been well received. The team is great to work with and they are improving its functionality regularly

Pros

They are improving the AI Capabilities and it is directly integrated with our EMR. We are able to respond to patients quickly and it also removes cancelled appointments from the providers schedules right away.

Cons

With every software there are glitches. Occassionally it allows patients to create duplicate charts when self scheduling but it is improving

Alternatives considered

[Talkie.ai](https://www.capterra.com/p/246479/Talkieai/)[Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/)

Reason for choosing Klara

Because it became part of Mod Med and the integration is very smooth. The cost was another factor and a new scheduling process did not have to be implemented

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

Klara is part of our EMR and because it is integrated with the schedules. The texting was needed

Review Source

Response from Modernizing Medicine

March 24, 2026

Thank you for sharing your experience with us, Michelle! We're happy to hear you're enjoying Klara.

MG

Michelle G.  
Operations Manager  
Medical Practice  
Used the software for: 1-2 years

### "BEST Communication System EVER!!"

March 21, 2025

5.0

Excellent experience for me! It is user friendly and organized. This was easily incorporated in our work flow with every department in our office.

Pros

Everything!! Patients can leave voicemail or texts. The dictation of the voicemails are pretty spot on or at least I can make out what the message is. I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients.

Cons

I don't have any "cons" about KLARA. I feel every practice should incorporate this system.

Review Source

Response from Modernizing Medicine

March 26, 2025

Thank you, Michelle! We appreciate the positive comment.

ED

Elizabeth D.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Klara is a product that creates efficiencies in all areas of a practice!"

February 26, 2025

5.0

Klara has created numerous efficiencies within our clinic. It is truly a multifaceted product. The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients. The voicemail transcription capability eliminates the time spent "pulling voicemails" off a phone, trying to hear what phone number they left for us to call back, and allows staff to quickly determine what a patient is asking for. We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara. We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number. We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process. All necessary paperwork is sent prior to the patient being seen and upon completion is automatically dropped in the correct category within the patient's chart. These are just a FEW of the efficiencies we've gained with this product and there are still additional areas that we can build out to continue this process (all part of the same product without paying for "additional capabilities").

Pros

Klara has completely streamlined our internal communications, has enabled us to communicate with patients via text without having to setup a separate portal, and transcribes voicemails!

Cons

The AI learning part of Klara will sometimes incorrectly assign messages to the wrong person but that's definitely something that improves over time.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)[Artera](https://www.capterra.com/p/184191/Artera/)

With Klara we were able to consolidate into one product while gaining additional functionality. There was an added bonus that this product directly integrated with our EMR.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Elizabeth. Thank you for taking the time to leave us a review.

GS

Gayla S.  
Front Office Supervisor  
Medical Practice  
Used the software for: 2+ years

### "Klara is great!!!!"

February 21, 2025

5.0

Overall - I love Klara. All the great features outweigh the one negative feature

Pros

I like the convenience of messaging multiple patients with one message

Cons

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending". If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in". When you have a patient count of over 200 - this becomes a daunting task

Review Source

Response from Modernizing Medicine

March 4, 2025

Your feedback is important to us, Gayla. Thanks for sharing!

EL

Edward L.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "Top of It's Class"

February 21, 2025

4.0

I would rate this a 4.7 if I could. This is the third product I have used and I think it is the most user friendly. Have not felt the need to look at any other products.

Pros

I like the ability to cut and paste the message into a patient's chart easily. Also easy to customize responses if on vacation.

Cons

Frequently receive error messages that a response cannot be sent to a number. Not sure if it is specific to a carrier. Also, despite the message, sometimes the families receive the response. Also a little pricey. But, I guess you get what you pay for.

Alternatives considered

[OhMD](https://www.capterra.com/p/183803/OhMD/)

Reason for choosing Klara

Much easier to use and adapt to my EMR. Tech Support is much, much better.

Switched from

[OhMD](https://www.capterra.com/p/183803/OhMD/)

I found the interface and functionality of Klara more to my liking.

Review Source

Response from Modernizing Medicine

March 4, 2025

We appreciate you taking the time to leave us a review, Dr. Edward. Thank you for sharing your thoughts!

CY

Corinn Y.  
Medical Esthetician  
Medical Practice  
Used the software for: 6-12 months

### "I love Klara!"

February 21, 2025

5.0

I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with patients after their treatments to check in and see how they are doing. Klara makes it easy to export any conversations needed to our system, along with assigning the conversation to me so I get notified when they respond. I love being able to communicate with coworkers through Klara as well.

Pros

I like the ease and safety of communication with patients! A lot of patients prefer texts over phone calls so it makes it very easy and effective to follow up with them.

Cons

I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be able to export pictures that are sent through Klara, if a client has complications with their skin and they send a picture, our protocol is to upload it to our system and sometimes I struggle with being able to do that.

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you for your review, Corinn. We appreciate your time and support.

JG

Jeffrey G.  
Medical Doctor  
Medical Practice  
Used the software for: 2+ years

### "Extremely happy"

March 7, 2025

5.0

This was as close to being a game changer as you can get for office communications. Issues that used to take hours to deal with (reading post its, calling patients back, having to leave voicemails if they are not answering) can now be handled in a matter of minutes. The setup took a little while because you have to reorganize your phone tree but its beyond worth it.

Pros

Completely solved the phone call traffic problem that we had in the office. Most patients like having a way to leave a message that isn't complex. It also puts voicemails in there too, so we can still see messages from people who are not online.

Cons

They recently changed the way documents are viewed online. So, from my experience, some people who are using mobile devices have difficulty viewing attachments.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Jeffrey! Thank you for taking the time to leave us a review.

AW

Alexis W.  
Site Manager  
Medical Practice  
Used the software for: 1-2 years

### "Klara's an asset!"

February 21, 2025

4.0

I really enjoy Klara. I think it has been an asset to our practice. I like being able to send and receive attachments, have patients do their intake forms online, etc. There are some small things that could be changed but I feel over time it will be improved.

Pros

Klara typically is fast & efficient. I love the self-scheduling feature and the broadcast feature.

Cons

I would like to be able to "delete" certain patients out of broadcasts if the message doesn't apply to them. There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually. That is a little inefficient. I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

Our old EHR assistant wasn't as integral to daily processes as Klara

Review Source

Response from Modernizing Medicine

March 6, 2025

Your review is appreciated, Alexis. Thank you for sharing, it helps us improve.

NP

Nisa P.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Klara not the best, not the worst."

May 23, 2025

3.0

On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering.

Pros

I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments.

Cons

There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates.

Alternatives considered

[Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/)

Reason for choosing Klara

The other products did not integrate with out electronic health records system.

Review Source

Response from Modernizing Medicine

May 29, 2025

Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention.

TE

Taya E.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Communication Portal! "

February 26, 2025

4.0

I appreciate the accessibility of Klara for both us as the provider and for the patients. It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Pros

We love that it is confidential and easily accessible to patients. I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments. I also like that each patient has their own thread so that you are able to keep things separate in their charts. I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards.

Cons

We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment. Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled. This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they thought they had scheduled an appointment.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Taya! Thank you for taking the time to leave us a review.

TF

Tami F.  
Practice Administrator  
Medical Practice  
Used the software for: 6-12 months

### "Pain Clinic loves Klara!"

February 21, 2025

4.0

Our clinic loves this product and how it helps speed up patient care.

Pros

Having immediate contact with patients helps in reducing delays in care. It is also extremely helpful to our patients who work as it is easier to text us than have to sit on the phone.

Cons

That the "unread" messages from the patients go back into our inbox.

Switched from

[Phreesia](https://www.capterra.com/p/131633/Phreesia/)

Phreesia was costly and didn't have the broadcasting availabilities at the time.

Review Source

Response from Modernizing Medicine

March 4, 2025

We appreciate you sharing your experience, Tami. Thank you!

FD

Florence D.  
RN and Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Klara review"

February 24, 2025

4.0

Overall I am happy with Klara. It is easy to use and very user friendly.

Pros

Being able to communicate with pts quickly and at my convenience.

Cons

Recalls - I wish it was a little more comprehensive.

Alternatives considered

[Phreesia](https://www.capterra.com/p/131633/Phreesia/)

Reason for choosing Klara

I liked the texting for communication and ease of adding a task with the conversation to the chart. Both allowed pt to answer questions and fill out forms.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

Klara had better features overall. Love the texting with the pt and that we can just add to their chart for completion.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Florence. Thank you!

FV

Fernando V.  
Agent  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Klara Feedback"

February 21, 2025

5.0

a fairly easy-to-use, practical, and effective website

Pros

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

Cons

It would be excellent to have more templates, depending on the scenario. For example, a template to provide the office number with the website would be helpful since the patient likes the doctor's profile and comments from other patients.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you, Fernando! We truly appreciate your feedback.

VR

VICKI R.  
MEDICAL RECEPTIONIST  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "TAREEN DERM EMPLOYEE"

March 6, 2025

5.0

PRETTY GOOD, IT'S ALL A LEARNING CURVE. SOMETIMES IT IS CONFUSING.

Pros

HOW EASY IT IS FOR PATIENTS AND EMPLOYEES TO USE!

Cons

SOMETIMES KLARA WOULD TEXT PEOPLE TO MANY TIMES, AND IT IS HARD TO TELL IF THE PT IS USING IT

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

IT IS NOT VERY EASY TO USE, AND GLITCHES, IT HAS PASSWORD'S PATIENTS ALWAY'S HATE AND FORGET

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you for your review, Vicki. We are always looking to improve our product experience and your feedback is helpful.

EB

Erin B.  
Medical Assistant Supervisor  
Medical Practice  
Used the software for: 6-12 months

### "Medical Assist Supervisor"

February 26, 2025

4.0

Great! No big issues, just a couple little tweaks here and there.

Pros

Its very easy to use, and I love the quick communication with patients!

Cons

can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could update our own messages to patients.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

We were offered a deal to switch to Klara now and told that EMA would eventually only be working with Klara.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Erin. Thank you!

nM

noel M.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "DYA Plastic Surgery Center"

February 23, 2025

5.0

Seems to be understandable for the patients and it works for the staff once they make the effort to learn it

Pros

We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction.

Cons

It's a little difficult to learn...not really difficult, just a learning curve

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Noel! Thank you for taking the time to leave us a review.

JW

Jay W.  
Healthcare Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Klara, the super time saver!"

March 3, 2025

5.0

Very positive. I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they can respond when they have the time.

Pros

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on phone calls is invaluable. I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails! All of these features are pretty great!

Cons

It would be nice if Klara actually interfaced with our EMR just so there are records in the patient's chart of conversations had by Klara text. This is just a small wish, though. Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages.

Review Source

Response from Modernizing Medicine

March 13, 2025

We're so happy you're enjoying Klara; thank you for sharing.

JR

Judy R.  
Surgery Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Klara survey"

March 7, 2025

4.0

Klara does a lot for us as far as communication, providing a way to receive pics and info from patients when a visit is not possible or necessary.

Pros

I appreciate the convenience of having the option to text or call, sending/receiving forms and pics.

Cons

The complexity of merging charts is sometimes a challenge especially when you are new to klara. Sometimes it is difficult to link patients and they sometimes don't show up in searches. That could be an internal office issue though.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Judy! Thank you for taking the time to leave us a review.

AP

Andrea P.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "ANDREA - MDCS Klara review"

February 26, 2025

5.0

Really great! does everything as expected. I only run into issues if Klara is down or not working.

Pros

Our office does not have direct phone lines that patients can call into. We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients directly who do not wish to go through our call center :) I also love that you can communicate with other doctors offices who participate with Klara to avoid calling and everything is documented too which is a plus while remaining HIPPA compliant.

Cons

Nothing I personally love Klara. I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in. I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Andrea! Thank you for taking the time to leave us a review.

MK

Madison K.  
Office Billing Manager  
Medical Practice  
Used the software for: 6-12 months

### "Klara Review, Resolute Derm"

February 21, 2025

4.0

Overall not bad, still getting into the swing of things! Some great things and some not so good things!

Pros

Creating our own templates, delegating tasks.

Cons

Not easy to link patients to EMA/Klara if numbers change, etc.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you for sharing your experience, Madison!

NW

Nicole W.  
Dermatology Medical Assistant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Patients like it!"

March 7, 2025

5.0

My experience with Klara has been very helpful when it comes to commitment with our patients.

Pros

Messages from patients come straight to our inbox and its easier for patients to reach us in regards to any questions or concerns. Or if they need to request any prescription refills.

Cons

Patients tend to opt out due to the frequent reminders. There should be an easier way for patients to choose reminder notifications without being annoyed.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Nicole! Thank you for taking the time to leave us a review.

LC

Leigh C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I give Klara 2 thumbs up on all aspects!"

February 21, 2025

5.0

A+ The ease of communicating with patients and they prefer to text, and it is easier for them to use at work or on the go. Patients are much more likely to respond to a text then a call.

Pros

I love how easy it is to talk with patients. And it is so user friendly!

Cons

I do wish there was an area that the patient could send their information, and you could download it directly into software.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you for your review, Leigh! We appreciate your time and support.

TS

Tamara S.  
BILLING SPECIALIST  
Medical Practice  
Used the software for: 1-2 years

### "Billing Specialist"

February 21, 2025

5.0

Klara made my job a little easier too. I send out statements and a lot of people move and don't let me know. Most people keep their phone numbers. I can send a patient a quick text and I get fast responses. I love this option.

Pros

I love Klara. I can send new patient paperwork through Klara. I can ask a question in Klara and patients can upload their insurance and ID. All information automatically uploads to their chart and I can see if my messages have been read or not. I'd definitely recommend.

Cons

I don't have any Cons with Klara. Patients can respond on their own time; 24 hours a day.

Review Source

Response from Modernizing Medicine

March 5, 2025

Your support is appreciated, Tamara. Thank you for your review!

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