# Page 3 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

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Klara

4.6 (211)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Klara

## Showing most helpful reviews

Showing 51-75 of 211 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LW

Lacy W.  
Front Office  
Medical Practice  
Used the software for: 2+ years

### "Klara Review "

February 26, 2025

5.0

Great messaging system. Private, confidential and highly efficient.

Pros

The capability to reach out to my co-workers without having to leave my desk. Privacy and quick responses for our patients care. I can access and provide answer to our patients 24 hours a day. Great feature of being able to confirm patients have received and read our messages.

Cons

Actually, its my own user error. Sending a message to another co -worker and not making sure it was not to the patient. OOPS, lol

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Lacy! Thank you for taking the time to leave us a review.

CM

Courtney M.  
Nurse Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Few fixes would really make this shine!"

February 26, 2025

4.0

Good, it’s a great tool. With some small tweaks it could be great.

Pros

I like that it predicts the patient based on their name before I hit enter, also good video/audio quality generally. I like that I can drag and drop things into a message. I like being able to send multiple invites and see them on my home page to see who’s joined or not.

Cons

I wish I could navigate to another patients profile while in another patient. Having to back all the way out before I can find someone new is cumbersome. Also I wish it would save my audio preferences instead of me having to select my AirPods every single time I start a new call. I would also like to preview an attachment before I send it if it’s in a template. I wish there was a way to ping the patient if they haven’t read my invitation.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Courtney! Thank you for taking the time to leave us a review.

CB

Carlos B.  
Billing Manager  
Medical Practice  
Used the software for: 1-2 years

### "Klara needs improvement, but works good."

February 26, 2025

4.0

Overall good experience, glitches are solved relatively quickly

Pros

Appointment confirmations are easy to use, and the best features include the ability to broadcast messages, discuss a patient internally, and assign the conversation to a team member.

Cons

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Carlos! Thank you for taking the time to leave us a review.

SR

Susan R.  
Billing Lead  
Medical Practice  
Used the software for: 1-2 years

### "Less than perfect. "

February 25, 2025

1.0

Mediocre at best. We had issues and nothing was addressed. We feel Klara destroyed the reputation of our practice and we can not do anything about it.

Pros

The ease to communicate with patients back and forth was easy and convenient with some patients but not every patient is tech savvy.

Cons

The online booking feature is a complete failure. The customer care between Klara and our practice was practically non existent. The AI aspect was not very accurate or helpful.

Review Source

Response from Modernizing Medicine

March 13, 2025

We value your feedback, Susan! Thank you for taking the time to leave us a review.

AV

April V.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Klara review Schweiger Derm"

February 24, 2025

5.0

Pros

We are able to reach patients easily and the app also sends a text message to pt, making it easier for them to reach us if they do not have the app downloaded.

Cons

Some patients complain about automated messages and end up opting out.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, April. Thank you!

RH

Rafael H.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "The Wonders of Klara "

February 26, 2025

5.0

Klara is one of the best systems our practice has chosen to invest in for our patient care. Klara's easy-to-use interface allows us to navigate and communicate with patients despite having a long queue of messages. most importantly, Klara helped us staff at our clinic to be more efficient with our administrative tasks.

Pros

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

Cons

So far, in my experience using Klara, as the staff in our practice who uses it the most, I do not have anything that I don't like about the system.

Review Source

Response from Modernizing Medicine

March 14, 2025

We're so happy you're enjoying ; thank you for sharing.

SS

Samantha S.  
Patient Care Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Klara Review "

February 26, 2025

4.0

Overall I like Klara especially with our patients. The communication levels increase with the use of the platform. But there are some flaws.

Pros

It is a much easier system to use to communicate with patients when they are unable to maybe answer the phone in that moment.

Cons

What I like least about Klara is patients being able to call the texted number. The patients message does not always come across clear.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Samantha! Thank you for taking the time to leave us a review.

sH

stacey H.  
Front Office Supervisor  
Medical Practice  
Used the software for: 2+ years

### "The Clinic"

March 7, 2025

5.0

Again has been a great alternative to always calling on the phone

Pros

Another great way to communicate with busy people on the go

Cons

Have alot of older people that complain that they do not like texting

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Stacey. Thank you!

EP

ERIKA P.  
OPERATIONS MANAGEMENT  
Medical Practice  
Used the software for: 1-2 years

### "THANK GOD FOR KLARA "

February 21, 2025

5.0

LOVE IT. MAKES IT EASY TO COMMUNICATE AND DOCUMENT WITH FULL CONVERSATIONS.

Pros

THE FACT THAT WE ARE ABLE TO HAE RECORDS OF CONVERSATIONS ABOUT QUESTIONS OR CONCERNS. ALONG WITH BEING ABLE TO COMMUNICATE WITH STAFF WITHIN THE SAME CONVERSATION ABOUT CONCERNS

Cons

THE ALLOWANCE OF MULTIPLE PATIENTS ACCOUNTS. MAKES IT HARD TO FIND THE MOST CURRENT ACCOUNT.

Review Source

Response from Modernizing Medicine

March 4, 2025

We’re glad to hear you're enjoying Klara, Erika. Thank you for your feedback!

SN

Stephanie N.  
RECEPTIONIST  
Medical Practice  
Used the software for: 1-2 years

### "Receptionist"

March 7, 2025

5.0

Great overall use. Convenient. I can converse with patients online. I can send texts securely. It helps me also to confirm or cancel appointments.

Pros

The convenience of Klara to confirm or cancel appointments.

Cons

Sometimes the patient pushes the wrong button and their appointment gets cancelled and then they come in with no appointment. But I don't think Klara is necessarily responsible for that. It's operator error.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Stephanie. Thank you!

DM

Dayse M.  
Clinician  
Medical Practice  
Used the software for: 1-2 years

### "Easy fast patient communication "

March 3, 2025

5.0

I like it because its easy to follow up and communicate with my patient anytime anywhere.

Pros

Easy way to communicate with my patients.

Cons

I haven't come across anything yet. Over all very happy on how easy it makes communicating with my patients.

Review Source

Response from Modernizing Medicine

March 13, 2025

We appreciate your feedback, Dayse. Thank you!

CG

Carrie G.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Still Learning"

February 21, 2025

4.0

I think it's great! Being able to get the patient's the information they need as quickly as possible has been pretty great!

Pros

Being able to send bulk messages and the fact that all the information transfers over to ModMed.

Cons

There really isn't anything I don't like yet.

Review Source

Response from Modernizing Medicine

March 5, 2025

We’re happy to hear this, Carrie. Thank you for sharing your experience.

AB

Amy B.  
Intake Coordinator  
Mental Health Care  
Used the software for: 1-2 years

### "4 Stars Out of 5"

February 26, 2025

4.0

Klara works efficiently and with ease and has few bugs.

Pros

The ease with which the communication takes place, and the ease of sharing documents. There are rarely any bugs.

Cons

1\. There is no way to edit the text in order to highlight certain words/phrases. Like making it BOLD or a different color, or using highlighter. 2. It would be VERY helpful to have a permanent but editable NOTE field at the top of each account thread that the practice could enter important details about the client on, so that every staff that went into the thread would see about the patient.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Amy. Thank you for taking the time to leave us a review.

CS

Celeste S.  
Staffing  
Hospital & Health Care  
Used the software for: 6-12 months

### "An outstanding user experience"

March 5, 2025

5.0

Is a please to use and highly recommend it to anyone.

Pros

The website is incredibly user friendly, with a clean and intuitive design that makes navigation seamless.

Cons

The design is visually appealing, but navigation can sometimes feel a bit clunky. Certain sections are not as intuitive as they could be, making it difficuly to find specific information quickly.

Review Source

Response from Modernizing Medicine

March 13, 2025

We're so glad you're enjoying Klara; thank you for sharing.

LP

Lori P.  
Administrative mgr.  
Alternative Medicine  
Used the software for: 2+ years

### "Klara review"

February 21, 2025

5.0

Overall experience is great! It is a very useful tool in a busy practice. Our patients love the easiness of shooting me a message. I can always tag the provider if it is something I can't answer. Makes my work easier.

Pros

Klara keeps me off the phone! It is convenient for both the provider as well as the patients.

Cons

I have no complaints! i use Klara all throughout my work day.

Review Source

Response from Modernizing Medicine

March 4, 2025

We’re glad to hear this, Lori. Thank you for your feedback!

WL

Wendy L.  
Patient Representative  
Hospital & Health Care  
Used the software for: 2+ years

### "Great app overall"

February 21, 2025

4.0

Klara is a great app to have to complete our office responsibilities quickly and easily.

Pros

It is great to be able to text patient's easily and securely.

Cons

It is very difficult to merge patient's charts. If there is a phone # on both charts and we take out the # on one to merge,then we can't activate the phone # on the other chart. The only way to do this is to unlink it, add the phone # in, then link the chart back up.

Review Source

Response from Modernizing Medicine

March 6, 2025

We appreciate you sharing your experience, Wendy. Thank you!

LG

Leslie G.  
NP  
Medical Practice  
Used the software for: 1-2 years

### "Klara is great for easy patient messaging"

March 5, 2025

4.0

Great, easy to use. Klara has been a great tool for us to enhance communication with patients

Pros

Organization of messages into provider box

Cons

Having to log in to view message, that appointment reminder go to last provider in contact with patient

Switched from

[Weave](https://www.capterra.com/p/141842/Weave/)

HIPAA compliant, ease of use, issues with networks working

Review Source

Response from Modernizing Medicine

March 13, 2025

We value your feedback, Leslie! Thank you for taking the time to leave us a review.

EH

Erin H.  
Insurance Manger  
Insurance  
Used the software for: 1-2 years

### "Simplifying the communication process"

February 26, 2025

5.0

It's simple to discuss things with patients via text messaging.

Pros

We love this program for the easy communication with patients.

Cons

I honestly don't have any cons. We absolutely love this program and so do our patients.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Erin! We appreciate the positive comment.

CG

Carrie G.  
Office manager  
Medical Practice  
Used the software for: 1-2 years

### "Office maanager"

March 7, 2025

3.0

Ok. It isn't the best and isn't the worst. Definitely could use some catch up to modernization. It seems to be outdated.

Pros

I like being able to send messages to pts

Cons

Need to be able to email pts and should have a longer word box. Also don't like that I can't make changes myself to customization have to go through Klara. Do not like how forms import in and are not easily changeable.

Review Source

Response from Modernizing Medicine

March 13, 2025

Your feedback matters to us, Carrie. Thank you for taking the time to leave a review.

FS

Faith S.  
Practice Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great platform with responsive support team"

February 21, 2025

5.0

Very positive experience overall; very user-friendly with well thought-out features (such as vacation responder and broadcast messaging).

Pros

Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team.

Cons

The AI autosort feature has been glitching lately, miscategorizing messages, causing them to be missed and leading to upset clients. Wish Klara integrated with more EHRs.

Review Source

Response from Modernizing Medicine

March 6, 2025

Your feedback matters to us, Faith. Thank you for your review!

PB

Paige B.  
Optician  
Hospital & Health Care  
Used the software for: 1-2 years

### "EHA 210 St. Augustine"

February 21, 2025

5.0

It has been a wonderful tool to send multiple messages in a very quick manner to my patients.

Pros

It is very easy to send messages to patients regarding appointments and their orders.

Cons

There is not any real issues that I have with Klara so far. It is the patients truthfully that do not what to use the product because they do not want to deal with new technology.

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you, Paige! We truly appreciate your feedback.

BT

Brianne T.  
Patient Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Klara is a lifesaver at work ! "

February 21, 2025

5.0

Klara has saved us so much work . We used to do appointment reminder calls before the end of each day ourselves , now Klara does all the work for us ! Patients love that they can just text us instead of calling . The broadcast feature allows us to send out messages & not miss anyone !

Pros

Easy to use . Saves lots of time in our office !

Cons

We have not experienced any issues with Klara

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you for your feedback, Brianne! We're glad to hear about your experience.

IS

Isobel S.  
Admin Manager  
Medical Practice  
Used the software for: 1-2 years

### "Efficiency and a Time Saver!"

February 21, 2025

5.0

I think it is very tech savvy and adds to how efficiently we can communicate with our patients and sync documents with our EHR.

Pros

I like that Klara makes it easy to talk to patients and also communicate with our team members all in one place

Cons

When the automated messages get sent out, it bumps a patients message up and we sometimes miss it.

Review Source

Response from Modernizing Medicine

March 4, 2025

Your feedback is important to us, Isobel. Thanks for sharing!

CH

Caroline H.  
Front desk  
Medical Practice  
Used the software for: 1-2 years

### "Clever Klara!!"

March 7, 2025

5.0

Has made communicating so much easier with patients

Pros

The accessibility to our patients, very easy to use !

Cons

The transcriptions are sometimes very wrong!

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Caroline. Thank you!

KE

Kate E.  
Senior Revenue Cycle Advisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "#KlaraRocks2025"

March 3, 2025

4.0

Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments, balance notifications and I just wish ALL OF OUR CLIENTS WOULD SWITCH TO IT!

Pros

How intuitive it is to use! I love how you can assign conversations and send attachments and how it lists the patient account number!

Cons

Honestly....I can't think of one thing that I DON'T LOVE!

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you, Kate! We appreciate the positive comment.

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