# Page 4 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

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Klara

4.6 (211)

[View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Klara

## Showing most helpful reviews

Showing 76-100 of 211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SW

Sophia W.  
Patient Service Manager  
Medical Practice  
Used the software for: 1-2 years

### "Easy to use system, that could be great. "

March 3, 2025

4.0

It is a good system, that could be great with a few more tweaks.

Pros

The ability to communicate with Patients, without making unnecessary phone calls.

Cons

If a patient responds back the message, does not come back to me as a reply but gets dropped in an Inbox, with other messages.

Review Source

Response from Modernizing Medicine

March 13, 2025

We appreciate your feedback, Sophia. Thank you!

MH

MARIA H.  
CALL CENTER  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "KLARA INSTANLY CONNECT TO ANYONE ON YOUR TIME "

February 21, 2025

4.0

MY EXPERIANCE WITH KLARA IS GREAT I DO NOT HAVE ANY PROBLEMS

Pros

WE CAN INSTANLY TALK TO ANYONE NO MATTER WHERE THEY ARE

Cons

SOMETIMES PEOPLE SHARE THE SAME NUMBER AND IT COULD GET CONFUSING

Review Source

Response from Modernizing Medicine

March 4, 2025

Thank you for your review, Maria. We appreciate your time and support!

TR

Terri R.  
Client Success Specialist  
Medical Practice  
Used the software for: 2+ years

### "Klara is the platform!"

February 21, 2025

5.0

I love Klara. It's the best HIPAA compliant texting platform.

Pros

The efficient communication feature is what I like most. I can respond quickly back and forth. Also, the feature to remind them to read their messages.

Cons

Glitches here and there but I'm sure it's due to internet issues.

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you, Terri! We value your input and appreciate your support.

PB

Peggy B.  
Lead Patient Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Lead Patient Coordinator"

February 24, 2025

5.0

It is easy to follow up with patients and I enjoy the flexibility of handling multiple tasks at once.

Pros

Able to reach patients quicker as most people prefer to text. I enjoy the fact that forms can be sent to the patients.

Cons

Nothing negative to say, it's user friendly

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Peggy! We appreciate the positive comment.

mM

melanie M.  
chronic care  
Medical Practice  
Used the software for: 2+ years

### "klara experience"

March 7, 2025

5.0

all of it, our patients love that they can reach us with a call into the office

Pros

quick and convienent for our patients, also video access

Cons

times when it goes done, just takes time to recover

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Melanie! We appreciate the positive comment.

KL

Kemisha L.  
PAR  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Klara review"

February 21, 2025

5.0

Klara is a great experience of scheduling and communicating with people when they are working and can't call

Pros

I love the ease of communicating with the patients of the practice

Cons

Some people don't know how to properly navigate klara

Review Source

Response from Modernizing Medicine

February 28, 2025

Happy you’re enjoying Klara, Kemisha! We appreciate your feedback.

PM

Phillip M.  
Clinical Psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "Excellent option for patient communication "

February 22, 2025

5.0

Overall I like it and think it is worth the price. If they could improve the login process and forms it would be even better.

Pros

A convenient way to communicate securely with patients.

Cons

Sometimes patients complain it is annoying to login and that the forms do not autosave mid-way nor allow any field to be empty even if it is irrelevant

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Phillip. Thank you!

GO

Gabi O.  
Medical Receptionist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Lovely product"

February 24, 2025

5.0

Pros

Everything! It's very user friendly and helps with our practice significantly.

Cons

Nothing! It's a perfect product with relatively no flaws.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Gabi! We appreciate the positive comment.

RD

Rinchen D.  
lead Medical assistant  
Medical Practice  
Used the software for: 2+ years

### "Klara Evaluation "

March 7, 2025

5.0

I truly do think klara is amazing. Its a great point of communication line for both poviders and patients

Pros

Being able to communicate easily with patients safely and confidentially

Cons

When I get assigned a klara conversation to late

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Rinchen. Thank you!

BM

Bonnie M.  
Front Desk Supervisor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Overall, asset to our office"

March 7, 2025

5.0

overall has been a great asset to our front desk team

Pros

Easy to use for patients and staff. Time on phone has decreased with ease of using chat function.

Cons

some limitations such as being able to list the day of the week in the reminder. Also, cannot block certain patients from using online scheduler like previous program could.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

Works very well with ModMed/EMA software

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Bonnie! Thank you for taking the time to leave us a review.

AB

Aleta B.  
MA  
Medical Practice  
Used the software for: 2+ years

### "Confusing use"

February 26, 2025

3.0

I have found it very confusing when myself and another nurse can see the same message. I will be working on the same thing she's working on because we can't see what the other is doing.

Pros

Ease of communication to patient. Patient can respond with ease as well

Cons

Inability to streamline users during working hours

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Aleta. Thank you!

BL

Brandie L.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Happy with Klara"

February 26, 2025

5.0

other than the integration part of Klara with Nextgen I am completely happy with this product.

Pros

I love Klara, it has made communication with not only patients much easier, but it has also made communication within the office better as well.

Cons

I don't like the fact what it does not intergrade with Nextgen, we have to copy and paste the communications into patients charts.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Brandie. Thank you!

SA

Sharmeen A.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Smart Technology "

February 21, 2025

5.0

overall its a great software you can easily communicate with patient. not only for continuation care but also for new patients. I love the fact we get notification on email as well if we miss any patient message and assigned to right person who taking care patient case.

Pros

Text message patient in real time. send forms to complete. save time and extra paperwork in office,

Cons

So far I haven't seen anything which I don't like about it

Review Source

Response from Modernizing Medicine

March 5, 2025

Your review is appreciated, Sharmeen. Thank you for sharing your thoughts!

AL

Ana L.  
Agendador de citas  
Alternative Medicine  
Used the software for: Less than 6 months

### "Klara 5 estrellas"

March 9, 2025

5.0

Manera facil de interactuar y tambien de enviar archivos confidencales

Pros

Facil manera de comunicarse con los pacientesd o clientes

Cons

No eh visto algo negativo por parte de la aplicacion

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Politica de la empresa y facil manejo de la herramienta

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Ana! We appreciate the positive comment.

AG

Angelica G.  
Medical Assistant and Front Desk  
Medical Practice  
Used the software for: 6-12 months

### "KLARA REVIEW"

March 10, 2025

5.0

Overall it is a great app to use for clinics

Pros

Being able to see when and or if patient's read our messages that we send out. Makes 1 on 1 conversation make easier.

Cons

Easy way to duplicate patients, unable to combine patient conversation

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Angelica. Thank you!

HD

Holly D.  
Scheduling Coordinator  
Medical Practice  
Used the software for: 2+ years

### "My klara review"

February 26, 2025

5.0

I have used Klara off and on for about 4 years. Love it!

Pros

It makes communicating with patients more efficient.

Cons

Merging charts can be a headache sometimes.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Holly. Thank you!

cD

colleen D.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Love klara, wish u could see history mentions"

February 21, 2025

5.0

it’s great, it’s easy to use! its easy to talk to patients and also other staff in offices

Pros

you’re basically able to text patients! its super effective especially when time sensitive

Cons

you can’t see your history of mentions, so if i accidentally dismiss something and don’t remember patients name i cannot go back

Review Source

Response from Modernizing Medicine

March 4, 2025

Your support is appreciated, Colleen. Thank you for your review!

AB

Alexis B.  
Front Desk  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Klara feedback"

February 21, 2025

5.0

User friendly and makes our work lives easy

Pros

Easy to use for patients and staff. Patients find it better than calling

Cons

Hard to merge patients together when they have multiple accounts

Review Source

Response from Modernizing Medicine

March 6, 2025

We appreciate you sharing your experience, Alexis. Thank you!

MS

Maria S.  
Front Desk  
Hospital & Health Care  
Used the software for: 2+ years

### "Maria likes Klara"

February 26, 2025

5.0

great system! messaging Patients Patients and staff love that we can communicate faster w/o having to use phone

Pros

Prompt help easy task manager Patients can text like a mobile app

Cons

no customer service number to speak to someone live

Review Source

JT

Justine T.  
Patient coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Klara has been great for us!"

February 26, 2025

5.0

Pros

The ease of contacting patients, the ability to send electronic forms to patients

Cons

How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc)

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Justine. Thank you for taking the time to leave us a review.

CN

Cindy N.  
Patient Relation Specialist  
Facilities Services  
Used the software for: 1-2 years

### "Great source!"

February 21, 2025

4.0

Klara is a great source to contact patients and obtain necessary information. Support is always available when issues arise and generally quickly resolved

Pros

I love how simple and user friendly it is to both staff and patients. I love that it automatically reminds patient to respond if they have not yet done so.

Cons

The amount of times the messages either delay or dont go through- it really backs up the process of scheduling patients

Review Source

Response from Modernizing Medicine

February 28, 2025

Thank you, Cindy! We truly appreciate your feedback.

YF

Yousra F.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "LOVE KLARA!"

February 26, 2025

5.0

Klara has truly been a blessing for us! We understand how important communication is for our patients, and it’s heartwarming to see how much they appreciate the ease of interaction. This platform offers a wonderful alternative to traditional emails, making things simpler for everyone involved. We are also grateful that it is HIPAA compliant, ensuring that our patients’ privacy is well protected.

Pros

It is so easy to communicate with patients.

Cons

Honestly, there's nothing that we don't like about Klara.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Yousra! We appreciate the positive comment.

JG

Jenne-Elise G.  
Admin Team Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great Tool"

February 24, 2025

5.0

My overall experience with Klara has been great, I really like the mobile functionality.

Pros

Klara makes communicating with patients quick and easy.

Cons

Klara can be glitchy and needs to clear the cache very frequently.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Jenne-Elise! Thank you for taking the time to leave us a review.

AA

Anna A.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Love klara"

February 24, 2025

4.0

Really good, I love Klara and I loved learning about the new stuff coming in 2025 at the con

Pros

The automation workflows, having capability to broadcast

Cons

THe reschedule/cancel/confirm process needs some tightening up

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

Relatient is literally useless, it was very user unfriendly.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Anna. Thank you!

LE

LISSETTE E.  
BILLING SPECIALIST  
Medical Practice  
Used the software for: Less than 6 months

### "Ten out of Ten"

February 28, 2025

5.0

Amazing! Love it! It has made communication with our patients so streamlined and easy.

Pros

the integration to our pms mod med. All our patient concerns can be addressed online

Cons

There isn't anything I don't like! It is super simple to use.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

because of how easy and streamlined klara makes communications with patients. Has more features to communicate with them including text messages.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, LISSETTE! We appreciate the positive comment.

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