# Page 5 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

---

Klara

4.6 (211)

[View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of Klara

## Showing most helpful reviews

Showing 101-125 of 211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

JENNIFER W.  
Billing Manager  
Medical Practice  
Used the software for: 1-2 years

### "We are glad we found Klara"

February 21, 2025

5.0

Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner.

Pros

Easy of use, quick and easy communication with patients.

Cons

Sometimes patients think we are a computer they are speaking with.

Review Source

Response from Modernizing Medicine

March 5, 2025

We appreciate you sharing your experience, Jennifer. Thank you!

TW

TAMMY W.  
Patient Care Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Patient care Coordinator"

February 25, 2025

5.0

Its great, it is so much better than phones and you can see when a patients reads message

Pros

Communication without having to use phone and you can see when patient reads message

Cons

Patients think they are talking to a person

Review Source

Response from Modernizing Medicine

March 13, 2025

We're so happy you're enjoying; thank you for sharing, Tammy.

AB

ANNA B.  
SCHEDULER  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "UPS AND DOWNS"

March 5, 2025

1.0

EVERYTHING FROM CREATING NEW CHARTS TO CONFIRMING APPOINTMENTS

Pros

I CAN SAVE MY VOICE. WITH PHONE CALLS ONLY, BY DAY'S END I CAN BARELY TALK

Cons

PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS CAUSING UNNECESSARY PROBLEMS.

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you for leaving a review, Anna. Your feedback helps us improve.

CN

Cassie N.  
Biologic Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Love KLARA"

February 26, 2025

5.0

I use it everyday to communicate with patients. I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you so you don't have to leave the message in your inbox waiting for a response.

Pros

That you can see if the patients have read your messages.

Cons

I honestly love it. There isn't anything I don't like about it.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Cassie! We appreciate the positive comment.

KG

Kathia G.  
referral coordinaton  
Medical Practice  
Used the software for: 6-12 months

### "Klara very nice app , could change a couple things "

February 21, 2025

4.0

So far very easy to use, there have been glitches here and there, but so far very good only major thing would be the language stuff, i wish there were a way to translate messages, back and forth, like a translator for both patients and office so we could all communicate ( there would be no barrier)

Pros

Being able to communicate with a patient by text

Cons

I wish it had more languages to offer, not just English and Spanish; if it is set to Spanish, all messages should be sent in Spanish, not just some. I've noticed many Spanish patients get sent English messages( automated messages ) even if their language is set to Spanish

Review Source

Response from Modernizing Medicine

March 4, 2025

Thank you, Kathia! We’re grateful for your feedback.

TO

Tamara O.  
Patient Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Satisfactory"

March 4, 2025

4.0

I would say Klara is satisfactory. There are some pros and cons but that is with any system.

Pros

The ease of send and receiving messages.

Cons

Setting up templates is not easy. Takes a lot of time and then to do it as a PDF format with formulas takes even more time.

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you for your review, Tamara. We are always looking to improve our product experience and your feedback is helpful.

ES

EMMA S.  
billler  
Medical Practice  
Used the software for: 6-12 months

### "FIVE STARS"

March 7, 2025

5.0

IT WAS A VERY GOOD AND EASY EXPERIENCE OVERALL

Pros

I FELT LIKE IT WAS EASY TO USE AND COVINETNT

Cons

HAD TO SWITCH BETWEEN WINDOWS TO USE ALONGSIDE OUR PROGRAMS

Switched from

[Weave](https://www.capterra.com/p/141842/Weave/)

upgrade in office for the use of a single phone number use

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Emma. Thank you!

LH

Lisa H.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Keep it up"

March 3, 2025

5.0

Very easy to use. Pts like the ease of logging in. Like that it takes more countries phone numbers.

Pros

It's easy to add Pt's and also easy for Pt to log in w/ or w/o being a client of Klara. It's easy to use.

Cons

Wish you could upload more docs than just 2, also more manageable template/creation

Review Source

Response from Modernizing Medicine

March 13, 2025

We value your feedback, Lisa! Thank you for taking the time to leave us a review.

AA

ANOOSHA A.  
physician assistant  
Pharmaceuticals  
Used the software for: 1-2 years

### "Provider Review"

March 7, 2025

5.0

it has been good and an effective way to chat directly

Pros

patient communication in a timely manner

Cons

too many messages sometimes patients would get annoyed at notifications

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Anoosha. Thank you!

KK

Kourtney K.  
Patient Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Patient Coordinator"

February 21, 2025

5.0

My overall experience with Klara is great.

Pros

What i like most about Klara is Great communication and Privacy.

Cons

What I like least about Klara is the bots.

Review Source

Response from Modernizing Medicine

March 6, 2025

Your review is appreciated, Kourtney. Thank you for sharing your thoughts!

bC

becky C.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Cloverland"

March 7, 2025

5.0

It like it a lot compare to when I had to listen to my messages.

Pros

That I can see my messages right away and not have to listen to the messages. So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts.

Cons

there was nothing I do not like about it.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Becky! We appreciate the positive comment.

vS

vimoh S.  
front desk  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "front desk "

February 21, 2025

5.0

very good as its efficiency, accuracy, and user-friendliness

Pros

1-Encourages communication and follow-ups, enhancing patient adherence to treatments. 2- Reduces the need for extensive call centers and administrative resources.

Cons

Some patients, especially elderly or less tech-savvy individuals, may struggle to use the system.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you for your feedback, Vimoh! We're glad you're enjoying Klara.

NR

Natalya R.  
Patient Service Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Klara, A Comprehensive Tool"

February 26, 2025

4.0

Generally positive! I enjoy having a break from the phone, and still being able to facilitate patient outreach in a way that is convenient for patients.

Pros

It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an email.

Cons

The sheer quantity of emails you get sent for every message a patient sends.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Natalya. Thank you!

EC

Evelyn C.  
Aministrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love KLARA"

February 21, 2025

5.0

It has been great, it allows us to communicate with patients about very important thngs easily and safe

Pros

It is very easy to use, it makes the relantionshiph with the patients easier to manage

Cons

no cons with KLARA, we love it and we do not have any issues with it

Review Source

Response from Modernizing Medicine

March 4, 2025

Thank you, Evelyn! This is great to hear. We truly appreciate your feedback.

LW

Luann W.  
Credentialing Specialist-Biote Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Patient Communication Platform"

March 3, 2025

5.0

I rely on this platform to immediate resolve patient issues.

Pros

The ability to communicate with our patients instantly and in real-time.

Cons

I've been using this platform for over a year and would hate to have to go resort back to the old way of communicating with our patients.

Review Source

Response from Modernizing Medicine

March 13, 2025

We're so happy you're enjoying Klara; thank you for sharing.

EG

Ericka G.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Office Manager"

February 21, 2025

5.0

gives my office to answer patients instantly. great service! highly recommended.

Pros

responding with patients in real-time. Give our heavy phone lines able to speak with patients via text

Cons

There is nothing I do not like about it. Makes communicating with patients very helpful

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you, Ericka! We’re grateful for your feedback.

IA

Ian A.  
Reception  
Medical Practice  
Used the software for: 2+ years

### "Klara Review"

February 22, 2025

5.0

Great, it makes communication much easier.

Pros

Makes everything quick and easy, love how it lets you get insurance cards.

Cons

Sometimes it appears the Klara blast doesn’t go out to every number.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Ian! We appreciate the positive comment.

JM

Jessica M.  
Customer Service  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Seamless communication platform."

February 2, 2025

4.0

Klara has made patient communication more effective and my workflow easy and efficient.

Pros

I love how Klara organizes the message exchange between patients and physicians. The secure messaging, appointment scheduling, and telemedicine are easy and convenient.

Cons

The platform is a little lacking customization and can be difficult to navigate for beginners.

Review Source

Response from Modernizing Medicine

February 11, 2025

We're so happy you're enjoying Klara Jessica! Thank you for sharing.

TJ

Tamia J.  
scheduler  
Cosmetics  
Used the software for: 6-12 months

### "Klara review"

March 25, 2025

5.0

My overall experiences with Klara have been great.

Pros

I like the way we can text through the patient's chart.

Cons

There isn't really nothing I don't like about Klara; I think you could add a drop down for insurance is not in network with our practice.

Review Source

Response from Modernizing Medicine

March 27, 2025

We appreciate your feedback, Tamia. Thank you!

AR

Ambar R.  
Referral Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Great experience"

March 7, 2025

5.0

I'm very happy with how simple it is to use and that I can see if parent has seen the message and respond back with no trouble. I am very satisfied with klara.

Pros

I LIKE THAT IT EASY TO GET PATIENT INFO AND SEND MESSAGES TO PARENT.

Cons

I really don't have any complaints about klara.

Review Source

Response from Modernizing Medicine

March 14, 2025

We're so happy you're enjoying Klara; thank you for sharing.

KS

Kylie S.  
Patient Advocate  
Medical Practice  
Used the software for: 6-12 months

### "Louisiana Gastroenterology Associates Review"

February 21, 2025

3.0

Overall our experience has been great. I do find it can be difficult for our older patient's to navigate

Pros

Being able to communicate quickly with patients without spending a lot of time on the phone. Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

Cons

Difficulty with merging /linking charts at times.

Review Source

Response from Modernizing Medicine

March 6, 2025

Your feedback is important to us, Kylie. Thanks for sharing!

AV

Angela V.  
Medical assistant  
Medical Practice  
Used the software for: 1-2 years

### "Very Good Job"

February 24, 2025

4.0

I like it. I can see when patient read my text. I like that I can search patient with the DOB. overall I believe is a good way to communication with my team and our patients

Pros

I can chat with patients. I can see the previous communication so i have a idea what patients' needs help

Cons

The web site logs out too many times I have to log in again and again

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Angela. Thank you!

AAV

Almarie Ann V.  
RN HVA  
Medical Practice  
Used the software for: 1-2 years

### "Making work easy with Klara"

February 21, 2025

5.0

Satisfied using Klara. Making communicating with patients a breeze.

Pros

The accessibility and how it can relay messages and attach and send documents as well.

Cons

Routing messages to appropriate person or department are most of the time off.

Review Source

Response from Modernizing Medicine

March 4, 2025

Thank you for taking the time to give us feedback, Almarie Ann!

MD

Maria D.  
cfo  
Medical Practice  
Used the software for: 1-2 years

### "Klara customer service is horrible "

February 26, 2025

1.0

Horrible it has detroyed our practice reputation

Pros

nothing they are horrible and the service is even worse

Cons

Klara's customer service is horrible. You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they are doing.

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you for your feedback, Maria. We're sorry to learn about your experience.

MH

Mandi H.  
Front Desk  
Medical Practice  
Used the software for: 1-2 years

### "Klara for work"

February 21, 2025

5.0

Overall a great app, works very well most of the time

Pros

Convenient & easy to use, great tool for our practice to use during & after business hours

Cons

When paperwork does not load to send or open

Review Source

Response from Modernizing Medicine

March 5, 2025

We truly appreciate your review, Mandi. Thank you!

Similar Products

Featured