# Page 6 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

---

Klara

4.6 (211)

[View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 6 - Reviews of Klara

## Showing most helpful reviews

Showing 126-150 of 211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DK

Deborah K.  
Certified Clinical Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "Klara is an amazing product. We highly recommend. "

February 21, 2025

5.0

My overall experience with Klara has been absolutely nothing but amazing.

Pros

I love how fast we are able to communicate with patients.

Cons

There is not anything that I would say negatively about klara as klara has been an amazing system for our company.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you for your review, Deborah! We’re grateful for your feedback.

TR

Tina R.  
Practice Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Klara is a huge time saver for my team!"

February 26, 2025

5.0

Very positive. Klara saves my team time and saves on back and forth phone calls with patients.

Pros

Great communication between patients and facility.

Cons

Voice recognition and spelling can be inaccurate at times.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Tina. Thank you!

DB

Dominique B.  
Front desk  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Front desk "

February 21, 2025

5.0

i love klara! and i also love its very easy for patients to us and communicate with staff.

Pros

I Love that we can communicate with patients like an text message.

Cons

needs to merge more info in patient chart with MOD med

Review Source

Response from Modernizing Medicine

March 4, 2025

We appreciate you sharing your experience, Dominique. Thank you!

MW

Mallory W.  
Front desk office manager  
Medical Practice  
Used the software for: 1-2 years

### "daily user review"

March 7, 2025

5.0

Pros

The convenience of the program was great but it ran slow.

Cons

The program ran slow most of the time, so trying to get information to and from the patients was a hassle.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Mallory! Thank you for taking the time to leave us a review.

LL

LaWanda L.  
Patient Coordinator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Riverdale Klara Review"

February 26, 2025

5.0

So far, it has been an overall great experience.

Pros

As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening check-ins by obtaining insurance cards and IDs ahead of time, and informing patients of schedule changes by sending out broadcasts.

Cons

right now, I don't have any gripes with it.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, LaWanda! We appreciate the positive comment.

EM

Eric M.  
Care Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Klara review 2/21/25"

February 21, 2025

5.0

Overall experience has been excellent thus far. Communicating with patients has never been easier add simpler.

Pros

Ease of communication with the patient. Making it simpler and easy to talk to them.

Cons

Inability to opt-in patients into Klara who are unable to opt-in themselves.

Review Source

Response from Modernizing Medicine

March 4, 2025

Thank you for taking the time to leave a review, Eric. We value your feedback.

lG

lauren G.  
admin  
Medical Devices  
Used the software for: 1-2 years

### "klara review"

February 21, 2025

5.0

Its great easy to use. Patients love it too

Pros

How easy it is to use, and really convenient

Cons

How it doesn't properly put the conversations in the right area

Review Source

Response from Modernizing Medicine

March 4, 2025

Thank you, Lauren! We’re grateful for your feedback.

EL

Ericka L.  
technician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Klara user "

April 3, 2025

5.0

Very useful. I feel like are patients enjoy texting over phone call sometimes.

Pros

It is really easy to use, I like that i can see all conversations with patients.

Cons

some times it will be sent to all employees

Review Source

Response from Modernizing Medicine

April 4, 2025

We value your feedback, Ericka! Thank you for taking the time to leave us a review.

HO

Hector O.  
Scheduler  
Medical Practice  
Used the software for: 6-12 months

### "Easy Access"

February 24, 2025

5.0

It's been great, easy and simple to use.

Pros

How easy it is to use, it's not complicated.

Cons

Nothing that I can Think of really. I like it.

Review Source

Response from Modernizing Medicine

March 14, 2025

We're so happy you're enjoying; thank you for sharing.

AK

Amanda K.  
Chief Operating Officer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Already great, but has room for improvement"

February 26, 2025

4.0

Overall, our experience with Klara has been positive. Our implementation specialist, \[sensitive content hidden\] was INCREDIBLE, which made the process even more enjoyable. There has been a learning curve and the platform on which we went live is very different than the platform we started with, but overall we are pleased.

Pros

I love the convenience of Klara - both to communicate with 1 specific patient or a larger group.

Cons

I don't like that Klara is a seperate platform. The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the patients. I do also wish there was more functionality around the broadcast feature - today it is all or nothing. The ability to pick and choose which patients you want to contact from a day's schedule would be appreciated.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Amanda. Thank you for taking the time to leave us a review.

sC

sonia C.  
Receprionist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Front receptionist lead"

February 26, 2025

5.0

I really enjoy using klara, all doctor's office should use it

Pros

very easy to use, makes our job alot easier.

Cons

that patient's can opt out, which can be frustrating.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Sonia! We appreciate the positive comment.

AW

Alissa W.  
Eye Services Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Patient or worker klara good for both!"

February 26, 2025

4.0

I work for a company that uses klara. As a patient I love it. As a worker its pretty good!

Pros

I like that things can be attached to a text message. Saves time for everyone!

Cons

Sometimes the search function does not work

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Alissa. Thank you!

MC

MIsty C.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Good Product"

February 26, 2025

4.0

It has been good some times is hard for patients they tend to not like it a lot not sure why maybe the repeated notifications

Pros

User friendly, Love the template feature

Cons

Wish it had more features than just texting and texted from our actual number

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Misty. Thank you!

SM

Sonia M.  
Admin  
Medical Practice  
Used the software for: 6-12 months

### "Klara is amazing "

February 21, 2025

5.0

It makes communicating with patients very easy and makes workflow with scheduling a lot more clear.

Pros

Klara is very efficient and resourceful. From helping to schedule patients, to answering any questions they might have.

Cons

Klara could be a bit better if notifications were a bit more noticeable, I tend to have to go directly to notifications instead of having an alert as soon as open the app.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you, Sonia! Your feedback helps us continue to improve.

WD

Whitney D.  
Patient Relations Specialist  
Medical Practice  
Used the software for: 1-2 years

### "Overall Klara is wonderful"

February 21, 2025

5.0

I enjoy using Klara especially since patient can't always answer the phone but they can still get the message and it's secure

Pros

The ease of use and the ability to easily convey any messages to the patient.

Cons

Some of the older patients use the same phone number so then you can't have them both under the same number

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you for taking the time to leave a review, Whitney. We value your feedback!

LM

LESLIE M.  
FRONT DESK ASSOCIATE  
Cosmetics  
Used the software for: 6-12 months

### "MY OPINION ON KLARA"

February 21, 2025

4.0

MY OVERALL EXPERINCE HAS BEEN GOOD. NO COMPLAINTS WITH THE EXCEPTION OF FILTERING OUT OFFICES

Pros

INSTANT MESSAGING QUICK RESPONSE TIMING

Cons

NEEDS TO BE FILTERING OUT OFFICES EXMPLE, IN KLARA YOU GET ALL THE OFFICES WITHIN DERMDOX. I'D LIKE TO JUST GET ALL \[sensitive content hidden\] RATHER THEM \[sensitive content hidden\] ETC. WHEN SENDING NEW PATIENT PAPERWORK THEY SHOULD INFORM PATIENT.

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you, Leslie! Your feedback helps us continue to improve.

LM

Lidia M.  
Medical assistant  
Medical Practice  
Used the software for: 6-12 months

### "Nice communicating source between office, and patients"

February 24, 2025

5.0

I honestly love it ! It is quick and direct.

Pros

How it makes the communicating process more efficient.

Cons

At times it assigns messages to different offices.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Lidia! We appreciate the positive comment.

DH

Diane H.  
Medical Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "Medical Receptionist"

February 26, 2025

5.0

I like it. Its easy and convenient for me.

Pros

I like how Klara is user friendly. I like the convivence of texting patience.

Cons

I know that some parents find it a bit challenging to use.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Diane! We appreciate the positive comment.

SJ

Sincerae J.  
Lead Patient Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Time saver"

February 24, 2025

5.0

I love Klara. The office flow defiantly improved since the implementation of Klara

Pros

Klara saves time and allow effective communication between the office and the patients.

Cons

The inability to send emails is the only thing I would say is a minus

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Sincerae! Thank you for taking the time to leave us a review.

SW

Sheila W.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "You won't be disappointed! "

February 26, 2025

5.0

We love Klara! It has helped with our patient communication significantly.

Pros

It allows us to communicate more efficiently with our patients

Cons

I don't really have any cons with using Klara.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Sheila! We appreciate the positive comment.

lH

lisa H.  
front desh admin  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "KLARA REVIEW"

February 26, 2025

5.0

I LOVE IT, I ENJOY BEING ABLE TO COMMUNICATE WITH SIMPLICITY AND EASE FOR MYSELF, STAFF ANS PATIENTS

Pros

THE EASY CONVENIENC OF COMMUNICATING WITH PATIENTS

Cons

HAVE NO PROBLEMS, AT ALL USING KLARA ITS AN EASY TOOL TO UTILIZE

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Lisa! We appreciate the positive comment.

JF

Jessica F.  
LPN Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good program very high price"

February 26, 2025

3.0

No issues. This program worked well. It was just very expensive.

Pros

The ease of patients being able to contact the office.

Cons

The cost is very high. We only used it for texting.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Jessica. Thank you!

KK

Kaley K.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Klara is great!"

February 26, 2025

5.0

Great! I use it almost daily and have no complaints

Pros

It is very user friendly! I love using the app!

Cons

It logs you out of the app after a few minuets

Review Source

Response from Modernizing Medicine

March 13, 2025

We value your feedback, Kaley! Thank you for taking the time to leave us a review.

RH

ROSIO H.  
front desk  
Medical Practice  
Used the software for: 1-2 years

### "Great working app "

February 21, 2025

5.0

great service we use it a lot at work everyday

Pros

I can reach out to our patients thru text form and it's a great way to interact.

Cons

nothing really my over all experience has been great

Review Source

Response from Modernizing Medicine

March 13, 2025

We're so happy you're enjoying; thank you for sharing.

VR

Varun R.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Review 5 star"

February 26, 2025

5.0

It was overall positive and I enjoyed the platform, especially the ability to be able to read voicemails.

Pros

I like that it was easy to communicate with coworkers whilst also communicating with the patient.

Cons

It would at times crash when there would be too many messages.

Review Source

Response from Modernizing Medicine

March 13, 2025

We appreciate your feedback, Varun. Thank you!

Similar Products

Featured