# Page 7 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

---

Klara

4.6 (211)

[View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 7 - Reviews of Klara

## Showing most helpful reviews

Showing 151-175 of 211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Sheri S.  
RT  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Option for Communicating with Patients"

February 26, 2025

4.0

Pros

I like being able to contact patients without having to pick up the phone. It allows for more flexibility in terms of responding.

Cons

Not having a search feature or view last closed option. Makes it difficult to go back when needed and find the patient you're looking for.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Sheri. Thank you!

MG

Marissa G.  
Receptionist  
Medical Practice  
Used the software for: 6-12 months

### "Great experience"

February 21, 2025

5.0

Klara has been very helpful, it's organized and easy to use

Pros

It is very easy to communicate with patients

Cons

Patients can't share PDF files, they can only share photos

Review Source

Response from Modernizing Medicine

March 4, 2025

Your feedback matters to us, Marissa. Thank you for your review!

PA

Paula A.  
Reception  
Medical Practice  
Used the software for: 1-2 years

### "using Klara "

February 26, 2025

5.0

Pros

It is an easy way to communicate with patients

Cons

The amount of time it takes for the notification to appear, causing patients to wait longer for response

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Paula. Thank you!

VM

Victoria M.  
Medical assistant  
Medical Practice  
Used the software for: 1-2 years

### "Perfect communication system with patients "

February 27, 2025

5.0

Pros

Easy to navigate, the fact that it’s hipaa compliant.

Cons

The app signs me out too quickly. The bot sends too many repetitive messages.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Victoria! We appreciate the positive comment.

CT

CARMEN T.  
revenue cycle lead  
Medical Practice  
Used the software for: 1-2 years

### "KLARA 2025"

February 26, 2025

5.0

my overall experience is great. i like the convienece

Pros

its quick and effective to use, no hassles

Cons

having to enter DOB and address to get started

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, CARMEN! We appreciate the positive comment.

lP

leslie P.  
Cosmetic Coordinator  
Cosmetics  
Used the software for: 1-2 years

### "2024 review"

February 21, 2025

4.0

Using Klara is simple and quick. Easy to use.

Pros

Klara is quick and for the most part simple.

Cons

Sometimes I think the text msg I receive could be spam.

Review Source

Response from Modernizing Medicine

March 5, 2025

Your review is greatly valued, Leslie. Thank you!

AJ

Anna J.  
Scheduling Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "First timer"

February 26, 2025

5.0

Good experience for first time user with medical office

Pros

User friendly and how easy it is for patient to contact provider

Cons

How to merge patients this makes it difficult to transfer

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Anna. Thank you!

ES

Elizabeth S.  
LPN  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best Employee Award"

February 21, 2025

5.0

Pros

Klara is a very dependent employee that is always on time and never calls in. We love the fact that Klara is so dependable to do her job!!

Cons

We have not found anything yet that we do not like.

Review Source

Response from Modernizing Medicine

March 6, 2025

We love to hear this Elizabeth! We think Klara is a great employee too.

LD

Luciene D.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Medical Assistant"

March 20, 2025

5.0

Very Happy. It is a very good product and I use it every day

Pros

Very effective my of communicating with patients and avoids phone calls which saves me a lot of time.

Cons

Sometimes it is hard to find the patients, but it works well when I use the patient's medical record #

Review Source

Response from Modernizing Medicine

March 21, 2025

We value your feedback, Luciene! Thank you for taking the time to leave us a review.

AS

Alison S.  
RN, office administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "RN, office admin"

February 26, 2025

5.0

We love it. So much better than leaving a voicemail and playing phone tag with the patient.

Pros

That it tells you if a patient read or did not read the message.

Cons

Having to enter the patients demographics. Would be great if it merged with our system.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Alison. Thank you!

BC

Brittanie C.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Klara is great"

March 7, 2025

5.0

It's great to be able to message a pt on there and you can see when they read it, and I am able to export the messages to the EMR.

Pros

That I can see pt's next scheduled appt.

Cons

Overall I like Klara, I would say coming from a patient, having to login with DOB every time is more of a hassle, but nothing I can't tolerate

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Bittanie. Thank you!

LH

Lisa H.  
Dermatology Services Manager  
Medical Practice  
Used the software for: 1-2 years

### "Dermatology Services Manager"

March 7, 2025

5.0

Pros

User friendly, easy, patients like it, love the templates.

Cons

I love it, noting that I can say that I don't love

Switched from

[Phreesia](https://www.capterra.com/p/131633/Phreesia/)

For the text function, scheduling function

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Lisa! We appreciate the positive comment.

SM

Solange M.  
Surgery consultant  
Medical Practice  
Used the software for: 1-2 years

### "Klara review Solange"

February 26, 2025

4.0

Pros

Automatic answers. Easy to use, and find patients.

Cons

that Klara do not modify appoinments direcly on Nextech.

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Solange. Thank you!

MN

Miranda N.  
PSA  
Hospital & Health Care  
Used the software for: 2+ years

### "Love Klara !!"

February 10, 2025

5.0

Pros

Great app to text back and forth to doctors that otherwise have no idea how to answer a phone or get back to you promptly. This app goes straight to the admin assistant that gets back with an answer very quickly. Usually within a couple minutes. That's the staff at the center for Advanced Orthopedics in Catonsville Maryland. I'm sure they aren't that quick everywhere. But the app works awesome

Cons

pp has the option to keep you signed in for 30 days, but I have to enter codes every single time. It's extremely annoying. The upload picture feature is also horrible because it doesn't work! Links don't work either. This is a horribly developed app.

Review Source

Response from Modernizing Medicine

February 11, 2025

We value your feedback, Miranda. Thank you for taking the time to leave us a review.

BH

Brandie H.  
pc  
Medical Practice  
Used the software for: 1-2 years

### "Patient Coordinator"

February 21, 2025

5.0

Pros

love it very easy to use and navigate around

Cons

need to get numbers in there faster to look up a pt

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you for your review, Brandie! We’re grateful for your feedback.

MJ

Michelle J.  
Patient Care Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Eassy communictaion with patients"

February 26, 2025

5.0

Easy to learn how use and use in general.

Pros

Easy communication with patients without having to call them on the phone.

Cons

No complaints yet. I have not had any issues.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Michelle! We appreciate the positive comment.

SG

Sierra G.  
Lead receptionist  
Cosmetics  
Used the software for: 1-2 years

### "Love Klara overall!"

February 21, 2025

4.0

I’ve been working with Klara for about 2.5 years and overall have been very happy with the product. I’d love to have more access to immediate support but overall very happy.

Pros

I appreciate the ease of use both with customers and within staff communication.

Cons

Not being able to easily add templates without going through someone else. I’d love to be able to have a chat feature solely amongst staff

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Sierra! Thank you for taking the time to leave us a review.

CG

Clerissa G.  
Medical assistant  
Medical Practice  
Used the software for: 1-2 years

### "Awesome app"

March 4, 2025

5.0

Love it! Easier way to communicate especially if I'm busy here at work.

Pros

It's really efficient to communicate with the patients.

Cons

Nothing yet, no concerns or issues I have with it.

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you! We appreciate your comment.

MLB

Mark Louis B.  
PA specialist  
Medical Practice  
Used the software for: 6-12 months

### "Messaging overall experience "

March 7, 2025

5.0

Messaging people is great and easy to use. Straight to the point experience.

Pros

Realtime update on the message whether it is seen or not.

Cons

None so far. Experience with Klara is great

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Mark Louis! We appreciate the positive comment.

DF

Dion F.  
Lead Medical Asst.  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Love Klara"

February 21, 2025

5.0

I love using Klara daily at work to communicate with all my co workers. It is easy and fast. Makes communication alot faster using Klara.

Pros

easy to use and communicate with co workers

Cons

have not found anything negative abut Klara yet!

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you for your review, Dion! We’re grateful for your feedback.

ME

Martha E.  
RN  
Medical Practice  
Used the software for: 1-2 years

### "Great messaging system for clinics"

March 3, 2025

5.0

I have been using Klara for about a year now and it has made communication with patients very easy.

Pros

It's very easy to use. With the klara assist, it will reassign a message to the last person who was responding to a patient, so messages don't get missed.

Cons

I can't think of anything. So far using Klara has been a very good experience.

Review Source

Response from Modernizing Medicine

March 13, 2025

We value your feedback, Martha! Thank you for taking the time to leave us a review.

TT

Tammy T.  
Surgical Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "KLARA REVIEW"

February 26, 2025

5.0

Pros

Its very easy and self-explanatory to use.

Cons

I wish there was a way of alerting me that my patient has NOT read the message in a reasonable time period.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Tammy! Thank you for taking the time to leave us a review.

AM

Alisha M.  
Front Desk  
Medical Practice  
Used the software for: 6-12 months

### "Good Deal :)"

February 21, 2025

4.0

I find it easy and convenient for the most part

Pros

I like that we can perform most functions via text if we can reach them via phone

Cons

I found it difficult to merge a patient when, for some reason, a pt had 2 conversations going

Review Source

Response from Modernizing Medicine

March 6, 2025

Your support is appreciated, Alisha. Thank you for your review!

RG

Roberto G.  
Prescription representative  
Alternative Medicine  
Used the software for: 6-12 months

### "KLARA REVIEW"

February 26, 2025

4.0

The system is quick and easy to interact and message patients and notify we've sent out thier prescriptions

Pros

ability to be able to add authorization approval images to patients

Cons

in most cases it is unable to identify messages correctly. "thank you, thanks, thx" are assigned to wrong dept.

Review Source

Response from Modernizing Medicine

March 14, 2025

We value your feedback, Roberto. Thank you for taking the time to leave us a review.

HH

Heather H.  
Medical Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Medical Assistant"

February 27, 2025

5.0

I love using klara .

Pros

I love how easy it is to use and communicate with patients

Cons

I do not have any dislikes.

Review Source

Response from Modernizing Medicine

March 14, 2025

We're so happy you're enjoying Klara; thank you for sharing.

Similar Products

Featured