# Page 8 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/203066/Klara/reviews

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Klara

4.6 (211)

[View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Klara

## Showing most helpful reviews

Showing 176-200 of 211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LD

Leila D.  
Client Support Specialist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Klara Review"

February 21, 2025

5.0

It has been easy to navigate and use from the start. It is very helpful for patient communication.

Pros

Easy to navigate, templates for easy and quick communication with patients.

Cons

Sometimes patients avoid opening the link to message, as this can seem like spam/junk.

Review Source

Response from Modernizing Medicine

March 6, 2025

We appreciate your support, Leila. Thanks for sharing your experience.

nA

numra A.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "user friendly"

February 26, 2025

4.0

it was good. we have been using it for 5 years.

Pros

Its user friendly and keep the record of the old messages as well. easy follow up aswell.

Cons

sometimes having trouble to update pt. info if he has two charts.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Numra! We appreciate the positive comment.

EP

Eva P.  
office manager  
Medical Practice  
Used the software for: 6-12 months

### "Klara Comments"

February 21, 2025

5.0

I have had help when needed. The chat line for help is fast

Pros

we can communicate faster with patients and keeps the phone line less busy

Cons

I have no issues to complain about Klara

Review Source

Response from Modernizing Medicine

March 5, 2025

We appreciate your support, Eva. Thanks for sharing your experience!

DO

Donald O.  
Scheduler  
Alternative Medicine  
Used the software for: I used a free trial

### "Best tool.!"

February 26, 2025

5.0

A very complex tool, easy to use and at the same way for pts.

Pros

Easy communication and fast with all the pts

Cons

Sometimes the platform is havig issues, whenthe pts receive the consents are empty

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Donald. Thank you!

TL

Theresa L.  
Medical Receptionist  
Medical Practice  
Used the software for: 6-12 months

### "Love Klara! "

February 21, 2025

5.0

It has made communicating with patients much easier in our clinic.

Pros

It's easy to use and makes communicating with patients quick and easy.

Cons

It can be complicated when patients and their parents use the same phone number.

Review Source

Response from Modernizing Medicine

March 6, 2025

Your feedback matters to us, Theresa. Thank you for your review!

IB

Isabelle B.  
Medical assistant  
Cosmetics  
Used the software for: 1-2 years

### "I love Klara"

February 21, 2025

5.0

Overall, I am pleased with the website and it makes my work life easier.

Pros

The convivence of the website makes it simple to transfer EMR to PT profiles.

Cons

When messaging PT and the options to send the message to the patient or in office is confusing.

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you, Isabelle! We’re grateful for your feedback.

KS

Kevin S.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "KLARA REVIEW"

February 26, 2025

5.0

I wish klara didn't automatically log out every two seconds

Pros

I really like Klara. It is a good product!

Cons

Nothing! It's great! I have no complaints

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Kevin! We appreciate the positive comment.

KP

Kayla P.  
Credentialing  
Medical Practice  
Used the software for: 1-2 years

### "Credentialing and Billing Manager"

February 27, 2025

5.0

Its perfect, no complaints here.

Pros

I like being able to communicate with patients through text.

Cons

I do not dislike anything. Everything works great

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Kayla! We appreciate the positive comment.

AA

Alexis A.  
Staffing  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Awesome service so far"

February 26, 2025

5.0

Regardless of the very few errors it may have, it seems to be a very good quality service that has a very good impact in terms of fast and efficient medical help

Pros

I really like how easy it makes communication between patients, nurses and doctors

Cons

Sometimes it has a few bugs with the reminders, making them a bit annoying because of how repetitive they can be

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Alexis. Thank you!

DM

Diana M.  
Schedulers  
Medical Practice  
Used the software for: Less than 6 months

### "KLARA review :) "

February 21, 2025

5.0

Really good , the platform is very intuitive , 5/5 stars

Pros

Is fast and is very user friendly, also I find the client very fast ,s end the message in real time , and I can assigned the message to the correct person

Cons

To remove the previous conversation , I want to clear my windows but still showing previous files

Review Source

Response from Modernizing Medicine

March 6, 2025

Thank you for your feedback, Diana! It means a lot to us.

DW

Darlene W.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Patient Information "

March 6, 2025

5.0

I have no problems with the system, it is very easy to use and you can edit your forms to match what you are working on.

Pros

Easy to send information to those that have opted in

Cons

Getting patients to open and read messages

Review Source

Response from Modernizing Medicine

March 13, 2025

We appreciate your feedback, Darlene. Thank you!

HB

Heather B.  
Clinical Supervisor  
Medical Practice  
Used the software for: Less than 6 months

### "Klara review"

February 25, 2025

5.0

I love the convenience and user friendly nature, the platform improves patient engagement

Pros

Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages

Cons

Dependence on technology, Response time from patients, Integration challenges

Review Source

Response from Modernizing Medicine

March 13, 2025

We appreciate your feedback, Heather. Thank you for your review.

sA

sarah A.  
Front Desk  
Hospital & Health Care  
Used the software for: Less than 6 months

### "amazing app"

February 26, 2025

5.0

i love it you can use it wherever you are in

Pros

easy in Communications and i can use it anytime

Cons

the easiest platform for Communication i love it

Review Source

Response from Modernizing Medicine

March 14, 2025

We're so happy you're enjoying Klara; thank you for sharing.

JB

Jessica B.  
Pre Auth Department  
Medical Practice  
Used the software for: 6-12 months

### "Klara Review"

March 7, 2025

5.0

I love it. I love the use of it when working and how easy it is to navigate.

Pros

I like that when working from home I am able to contact Patients without my personal number.

Cons

Have not found anything I do not like about it.

Review Source

Response from Modernizing Medicine

March 14, 2025

Thank you, Jessica! We appreciate the positive comment.

MS

Maria S.  
Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "10/10! Love Klara"

March 7, 2025

5.0

It has been great in every aspect! I can view all previous messages as well so that is great.

Pros

I love how quickly and easy it is to access. The app is fabulous! Love how it easily connects me to my providers.

Cons

I cannot view when my next appointment is on the app.

Review Source

Response from Modernizing Medicine

March 14, 2025

We're so happy you're enjoying Klara; thank you for sharing.

CM

Carlos M.  
Air Traffic Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Amazing Service, Practical, Easy and Human"

February 24, 2025

5.0

Great Experience, place to improve but it's going for a great way

Pros

Proximity and Personal: Klara really keeps in touch the relationship between the clinic and the patient and also works as a practical solution for patient to connects without the need to go strictly to the clinic

Cons

What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages

Review Source

Response from Modernizing Medicine

March 14, 2025

We appreciate your feedback, Carlos. Thank you!

ML

Monica L.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Amazing Service"

February 21, 2025

5.0

It was very enjoyable and easy to use and I’m glad I could text my provider and not need to call

Pros

Klara was easy to use and convenient and very fast service

Cons

I don’t remember anything being particularly bad, no complaints

Review Source

Response from Modernizing Medicine

March 5, 2025

Thank you for taking the time to leave a review, Monica. We value your feedback.

BP

Britany P.  
Administration  
Security and Investigations  
Used the software for: 6-12 months

### "Simplifies patient communication "

March 19, 2025

5.0

My overall experience has been a good one

Pros

I enjoy how they provide patients with the ability to communicate via when its convenient for the patient

Cons

It is difficult to transfer information correctly

Review Source

Response from Modernizing Medicine

March 21, 2025

We value your feedback, Britany! Thank you for taking the time to leave us a review.

VR

Verified Reviewer  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "Longest to Set Up"

July 12, 2024

1.0

Awful communications and not streamlined at all

Pros

Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information. From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information. Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever experienced which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not! We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try.

Cons

Length to launch date - especially when told that its taking forever because I am waiting on the person to respond come to find out s

Review Source

Response from Modernizing Medicine

July 17, 2024

Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.

TK

Tracey K.  
Administrative  
Medical Practice  
Used the software for: 6-12 months

### "Communication ease "

March 6, 2025

5.0

Very effective way to schedule/reschedule appointments

Pros

A very fast and efficient way to communicate

Cons

Absolutely nothing! I am a huge fan of klara

Review Source

Response from Modernizing Medicine

March 13, 2025

Thank you, Tracey! We appreciate the positive comment.

SH

Sadie H.  
Owner operator  
Consumer Services  
Used the software for: Less than 6 months

### "Easy and clear communication "

April 7, 2025

5.0

Overall it is a great app to use as a main source of communication and appointment setting

Pros

It was easy to clearly communicate regardless of platform.

Cons

I have noticed some sign in issues but they were easy to fix

Review Source

Response from Modernizing Medicine

April 9, 2025

We value your feedback, Sadie! Thank you for taking the time to leave us a review.

FS

Fran S.  
COO & Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Klara is a convenient cost-effective way to communicate with your patients"

February 14, 2023

5.0

The staff are very responsive. They even anticipate our needs - like the need to sort messages and send them to the right person immediately, instead of forcing us to manually sort.

Pros

We have so many things that Klara does for us - answers calls, sends out reminders and automated forms, helps with patient registration, allows us to communicate effectively with our patients. We use the eforms to sign intake and registration forms, reminders for appointments, COVID/FLU screens through the eforms option, converse with patients easily about current issues.

Cons

I do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we're always getting new functionality so I'm always pleased to see where they go next.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)[Weave](https://www.capterra.com/p/141842/Weave/)

Reason for choosing Klara

The company was young, as were we. They seemed intent on growing together and continuing to grow together. That has proven true. It was also easy to adopt and to set up parameters for staff.

Review Source

CF

Cory F.  
Practice Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Very good product."

February 13, 2023

5.0

We could not keep up with pt. communications without Klara. It is an invaluable tool. Support has been great, and usually if we have a problem it's worked out fairly quickly.

Pros

Allowed us to streamline and optimize our patient engagement. We're able to text securely, send files back and forth to patients securely, send and receive intake forms, and to track our communications for quality assurance. We were pleased to find out that 95% of the time our staff was doing a great job. For the 5% of times we found that something could have been done better, Klara made it easy to use the record created to turn it into a teachable moment.

Cons

There can be some issues when initially integrating with your EMR. I suspect that many of these issues have gotten better as they have done more installs and worked out some of the bugs.

Alternatives considered

[Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Luma Health](https://www.capterra.com/p/176533/lumahealth/)

Reason for choosing Klara

Built-in secure texting and telemedicine application.

Switched from

[Relatient](https://www.capterra.com/p/183345/Relatient/)

Built-in secure texting and telemedicine application.

Review Source

BP

Brandon P.  
COO  
Hospital & Health Care  
Used the software for: 2+ years

### "Limited Functionality for Our Needs"

February 13, 2023

2.0

My experience has been strictly functional. I rarely use the product myself but from an optimization resource perspective it falls well short of what I need for my organization.

Pros

Honestly there's not much I like about the Software. I do appreciate that messaging back and forth with the patient can seamlessly involve other parties as needed.

Cons

The product is expensive for what you get and doesn't integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.

Review Source

Response from Modernizing Medicine

July 26, 2023

Hi Brandon, We're so sorry to hear this. Klara has a robust integration with some EHRs, but not all, and in the case of the latter, most practices still find a great deal of Klara features useful for optimizing workflows and improving communication. Please reach out to us at hello@klara.com or connect with your CSM directly. We'd love to work with you to determine how we can optimize your practice's use of Klara and hopefully improve your overall experience. Warmly, The Klara team

PW

Paul W.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Has gotten worse over the last 12 months"

June 8, 2023

2.0

Went from really good to pretty bad.

Pros

It was so much easier to use 15 months ago

Cons

Unfortunately the programming has made it much more difficult to use. The program has been down so much more then before. The difficulty created by the programs between myself and my team members and my patients have affected our timely communications and productivity quite a bit causing more resources to be allocated. The responses from the Klara team are timely but the results are pretty poor. Asking for some kind of credit for the inconvenience fell on a NO! I will give them a bit more time to figure their stuff out if it continues to get worse then I will have to go elsewhere.

Reason for choosing Klara

Presentation and security were the main decision makers.

Review Source

Response from Modernizing Medicine

July 26, 2023

Hi Paul, We're so sorry to hear about your experience using Klara, and that it feels more difficult to use in recent months. We'd love to help resolve this issue for you as soon as possible. Please reach out to us at hello@klara.com or contact your CSM, and we'll be more than happy to help address your issue. Thank you for taking the time to bring this to our attention. Warmly, The Klara team

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