# VoIP.ms Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about VoIP.ms Software - reviews, pricing plans, popular comparisons to other VoIP products and more.

Source: https://www.capterra.com/p/203084/VoIP-ms

---

# 

 VoIP.ms Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

VoIP.ms

## What is VoIP.ms?

VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe.

## What is VoIP.ms used for?

[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/)

Top alternative

Featured

Overall rating

Based on 697 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

1%

Pros & cons

Responsive and helpful support team

Consistently reliable VoIP platform

Occasional service interruptions and outages

Unreliable and limited SMS functionality

Starting price

$1.1

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for VoIP.ms?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://voip.ms&name=VoIP.ms)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### VoIP.ms

4.8 (697)

VS.

[4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/)

Starting Price

$1.1

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (697)

Ease Of Use

4.6 (902)

Value For Money

4.8 (677)

Value For Money

4.2 (822)

Customer Service

4.8 (647)

Customer Service

4.6 (859)

## VoIP.ms alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/175788/Nextiva/)

[View all alternatives](https://www.capterra.com/p/203084/VoIP-ms/alternatives/)

## Who uses VoIP.ms?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Responsive and helpful support team

96% positive reviews out of 84

Most reviewers indicate customer support is quick, knowledgeable, and effective in resolving technical issues.

Ryan T

Head Of Integrated Search & Data Performance, 2 - 10 employees.

"VoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to setup - the VoIP.ms support team made it easy even for a first time user like me."

Occasional service interruptions and outages

63% negative reviews out of 46

Most reviewers describe service outage concerns, especially during DDoS attacks, causing significant disruptions and inconvenience.

Eric V

CEO, 1 employee.

"There was a DDOS attack few months ago where we had zero service for 3-4 Days."

Consistently reliable VoIP platform

98% positive reviews out of 56

Most users report service as highly dependable, stable, and suitable for critical business communications needs.

Alexander H

General Director, 11 - 50 employees.

"MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before."

Unreliable and limited SMS functionality

53% negative reviews out of 45

Some users report SMS features are inconsistent, lack short code support, and present delivery or usability issues.

Ryan P

Owner, 1 employee.

"Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS."

Cost-effective communications solution

97% positive reviews out of 33

Most reviewers describe value as exceptional, highlighting substantial savings and a strong quality-to-price ratio.

Alejandro Z

Internal Services, 2 - 10 employees.

"Cost-effective: Offers better value compared to other brands targeting specific VOIP market segments."

Complex and outdated web interface

70% negative reviews out of 33

Most users report navigation is confusing due to a dated interface, cluttered menus, and overwhelming options.

Michael B

Founder, 1 employee.

"did's and accounts don't appear to be standard menu options, therefore, I struggle with being able to choose anything under these menu options in less I know the direct URL."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.7 (209)

86.60% of 209 reviewers that rated this feature as important or highly important

VoIP.ms provides flexible, rule-based call routing to various destinations. Some reviewers find setup straightforward and value options like hunt groups, forwarding, and time-based rules. Users say routing is reliable, customizable, and supports mobility, though rare configuration issues are mentioned.

Online Voice Transmission

4.6 (162)

87.65% of 162 reviewers that rated this feature as important or highly important

You benefit from consistently clear, high-quality voice calls with low latency. Reviewers indicate that audio clarity matches or exceeds landlines, and they value the reliability and cost savings. Some users note occasional quality issues are usually due to their own hardware or network.

VoIP Connection

4.8 (143)

99.30% of 143 reviewers that rated this feature as important or highly important

With this capability, you get a highly reliable and stable connection for both business and personal use. Reviewers appreciate the consistent call quality, minimal downtime, and global accessibility, noting support is helpful and outages are rare and well-communicated.

Voice Mail

4.8 (130)

81.54% of 130 reviewers that rated this feature as important or highly important

VoIP.ms offers flexible voicemail management, letting you access messages via dashboard, phone, or email. Users think the email forwarding, transcription, and multiple account options are valuable, and they find setup simple and reliability on par with major carriers.

Alerts/Notifications

4.6 (128)

67.97% of 128 reviewers that rated this feature as important or highly important

It gives you timely, customizable alerts for account changes, low balances, voicemails, and emergencies. Reviewers appreciate the multiple notification paths (SMS, email, dashboard), security alerts, and reliability, saying these help them stay informed and respond quickly.

Call Recording

4.8 (70)

52.86% of 70 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

VoIP.ms 35 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

It gives you timely, customizable alerts for account changes, low balances, voicemails, and emergencies. Reviewers appreciate the multiple notification paths (SMS, email, dashboard), security alerts, and reliability, saying these help them stay informed and respond quickly.

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

VoIP.ms provides flexible, rule-based call routing to various destinations. Some reviewers find setup straightforward and value options like hunt groups, forwarding, and time-based rules. Users say routing is reliable, customizable, and supports mobility, though rare configuration issues are mentioned.

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Access names, contact information, and roles of employees in a centralized repository

For Cloud-based phone system that sends and receives calls via the internet.

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

You benefit from consistently clear, high-quality voice calls with low latency. Reviewers indicate that audio clarity matches or exceeds landlines, and they value the reliability and cost savings. Some users note occasional quality issues are usually due to their own hardware or network.

Telephone system that allows users to connect internally as well as place and receive external phone calls

System calls multiple numbers at once and connects the agent to the first number that answers

Active monitoring of systems, applications, or networks

View and track pertinent metrics to find patterns and gain insights from data

Enables the connectivity to send and receive calls over the internet

Connect with meeting participants remotely over video

VoIP.ms offers flexible voicemail management, letting you access messages via dashboard, phone, or email. Users think the email forwarding, transcription, and multiple account options are valuable, and they find setup simple and reliability on par with major carriers.

Transcribe voicemail audio messages to written text that is sent over email

With this capability, you get a highly reliable and stable connection for both business and personal use. Reviewers appreciate the consistent call quality, minimal downtime, and global accessibility, noting support is helpful and outages are rare and well-communicated.

Get Advice

We can help you find the software with the features you need.

Features

4.7 (697)

4.7

Based on 697 reviews

## Pricing

Value for money

4.8 (677)

[View pricing plan details](https://www.capterra.com/p/203084/VoIP-ms/pricing/)

Pay Per Minute

$1.10

Other,Per Month

Unlimited Plans

$4.25

Other,Per Month

Value for money

4.8 (677)

4.8

Based on 677 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (647)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (647)

4.8

Based on 647 reviews

## User reviews

Overall rating

4.8

Based on 697 reviews

Filter by rating

5(571)

4(107)

3(14)

2(3)

1(2)

Mentioned topic

Sorted by most recent

MR

Michel R.

Owner

Arts and Crafts

### "Good but you will have to know how to setup"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 19, 2026

It is all ok for me. Ça va très bien pour moi. J'utilise une interface qui fait le lien entre le IP et l'analogue

Pros

Her low cost, leurs bas tarifs et le fait que l'on puisse se créer des sous comptes des extensions, mettre des filtres d'appels.

Cons

The funds are in US $ Some difficulties to setup the telephone interface to use IP. Par contre il y a beaucoup d'aide en français.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

President

Medical Practice

### "Good until it wasn't..."

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

November 27, 2025

It was meeting our needs until the surprise $75 charge. I've reached out to Customer Support with screenshots showing that I had the service disabled but they still won't reverse it.

Pros

Started out as an great low-cost option for a landline but things went sour. The call quality was fine but we have to press the Flash button to get a dial tone.

Cons

The setup was very complicated and time consuming, but manageable for someone tech-savvy. Despite having Emergency Services disabled, they connected an accidental 911 call and charged me $75 for the call after the fact.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 5, 2025

Thank you for sharing your feedback. With recent system updates, a 911 call may go through even when E911 service is not yet active, and this results in the emergency routing fee being applied. If you’d like us to review the details on your account or provide guidance on the setup, our Support team is available to assist.

JS

Jonathan S.

Principal

Computer Software

### "Needs sub-account support"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 24, 2025

voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast responses, superior technical knowledge, patient assistance to people with a wide range of expertise. Outstanding availability - with extraordinary security measures added in the past two years. My highest recommendation.

Pros

What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features. Easy to configure.

Cons

Again, regarding only the new softphone initial release: It only works with the "master" voip.ms account, not with a sub-account. This means that your master password is used for this process, and that password is involved / exposed in softphone registration. Also, only one voip.ms softphone is supported per account. Because of this I'm sticking with Linphone. Please announce when sub-account support is added!

Alternatives considered

[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reasons for choosing VoIP.ms

Better feature set, pay-as-you-go pricing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 27, 2025

Thanks so much for the detailed feedback and for your continued support! We're glad to hear you've found value in the platform and appreciate your thoughtful comments on the app.

DD

Dennis d.

Owner

Information Technology and Services

### "Very good service for a good price"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

March 24, 2025

Overall my experience with VoIP.ms has been good. Their products do pretty much anything a small business needs without necessarily needing to have a full PBX onsite or in the cloud. It works well.

Pros

I like how easy it is to procure a new DID / Local Number. They often have numbers in stock for my rural location or they can procure one within a few days. It is also much cheaper to purchase a DID from here than other competitors.

Cons

Their documentation is often a bit lacking or out of date. It's not usually a huge problem but it does create some frustration at times.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[Five9](https://www.capterra.com/p/132405/Five9/)

[3CX](https://www.capterra.com/p/158704/3CX/)

Reasons for choosing VoIP.ms

It was the cheapest solution. I also use it in conjunction with 3cx (free tier) for some applications as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 26, 2025

Thank you so much for your kind words! We're thrilled to hear you enjoyed the service — it truly means a lot to us. We're always here to help if you ever need us.

NH

Neal H.

Owner

Computer & Network Security

### "10 star review"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 7, 2025

10 stars. It is a powerful telcom system with worldclass support.

Pros

Tech support is fantastic. When making a suggestion for improving something, they actually listened and said they are forwarding the suggestion onward. Big wow factor for me

Cons

When I am out of the country (USA) requires additional verification. Usually not a problem, but one time the server (or something) was not functioning resulting in my not being able to login. Annoying but not fatal.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2025

We truly appreciate your feedback! Our support team is dedicated to making sure you have the best experience possible. If you ever need assistance again, don't hesitate to reach out. Thanks for being a valued customer! Given that you liked our service, would you consider giving us a general quality review from 1 Star to 5 or whatever you consider adequate? So other people can now you are enjoying our VoIP service.

RZ

Roberto Z.

SEO

Marketing and Advertising

### "Reliable and Flexible VoIP Solution for Businesses and Individuals"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 7, 2025

My experience with VoIP.ms has been smooth and reliable. The service provides great call quality, competitive pricing, and a wide range of useful features that have helped streamline my business communications. I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup required some initial learning, their support team and documentation made it easy to get everything running efficiently. Overall, it has been a cost-effective and dependable solution for US Contractors Services, and I’m happy with the results.

Pros

My name is Roberto Zeledón, and my company is US Contractors Services. What I liked most about VoIP.ms is its reliability and flexibility. The platform offers affordable pricing, excellent call quality, and a wide range of features that make communication easy for businesses like mine. Additionally, the ability to customize call routing and integrate with other systems is a huge advantage. Their customer support is also very responsive and helpful.

Cons

here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for those new to VoIP services. However, their extensive documentation and responsive customer support make the process much easier. Once everything is set up, the service is reliable, cost-effective, and highly customizable, which makes it a great choice for businesses like mine.

Alternatives considered

[Zadarma](https://www.capterra.com/p/166095/Zadarma/)

Reasons for choosing VoIP.ms

Zadarma has a system with many problems that harm its potential clients, I was one of them that's why I opted for you and with you everything works perfectly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2025

Thank you for your kind words! We're thrilled to hear that you're enjoying our service. Providing high-quality VoIP solutions and top-notch support is what we strive for. If you ever need anything, we're just a message away!

KG

kevin g.

Owner

Telecommunications

### "Fantastic Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 6, 2025

Its the best support experience I have ever had with a carrier

Pros

Support is really really responsive and top notch. Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. Other carriers this would have taken days and days.

Cons

Some of the calling rates to europe are not great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 13, 2025

Thank you so much for your kind words and for taking the time to share your experience with VoIP.ms! We’re thrilled to hear that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help!

JR

Jeff R.

Owner

Information Technology and Services

### "Excellent VOIP Provider"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

October 16, 2024

Very Positive experience - appreciate the extensive help system.

Pros

Low cost and high reliability of the system.

Cons

Unresolved issues with SMS capabilities on main DID numbers

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 1, 2024

Thank you so much for your kind words! We're thrilled you're happy with our service.

JL

John L.

Owner

Furniture

### "Stuck in Limbo: A Frustrating Encounter with VoIP.ms"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 26, 2024

My recent attempt to switch to VoIP.ms has left me feeling utterly exasperated and trapped in a cycle of frustration. Here's a rundown of the my obstacle I encountered: Porting Woes: After eagerly signing up for VoIP.ms, I found myself stuck in an activation limbo for 4mos. Despite following all the prescribed steps, providing the information asked , if they only looked at ALL my attached documentation. they would find their answer. Nope they just cancelled the request and mark ticket resolved. This went from Dec 2023 when I started this initiative and ended mid Mar 2024 when I decided enough. I cancelled the account and will stick with my current VOIP provider Ubiquiti

Pros

Cost was the driver in the decision making process

Cons

the annoyance of them closing support tickets after they respond and mark them as "Resolved". They instruct you to open another one, then another one and so on...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 26, 2024

Hello, John, thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during the porting process and for any frustration this has caused you. Your feedback is incredibly valuable to us, and we take it very seriously. We understand how crucial a smooth transition is and regret that we did not meet your expectations. To address your concerns thoroughly and prevent similar issues in the future, we would appreciate the opportunity to speak with you directly. Please feel free to share your contact information or reach out to marketing@voip.ms so we can address your frustrations.

BD

Brian D.

Technical Writer

Information Services

### "VOIP.MS is inidispensable "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 26, 2023

The more I use it, the more I like it.

Pros

My phone is available anywhere in the world, wherever I have an Internet connection,

Cons

The voice mail speech to text to e-mail breaks short messages into several e-mails.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

I was fed up with bad service and high prices.

Reasons for choosing VoIP.ms

The pricing and billing approach means I only pay for what I use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 28, 2023

Hello, Brian, We're so grateful for your kind words! It's fantastic to know that our VoIP service has been a great fit for you.

[View all Reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

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