--- title: "VoIP.ms Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoIP.ms Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/203084/VoIP-ms/" page_type: "product" language: "en" --- # VoIP.ms Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VoIP.ms ## What is VoIP.ms? VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. ## What is VoIP.ms used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 698 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Responsive and helpful assistance Consistently reliable VoIP performance Vulnerability to service disruptions Unreliable and limited SMS functionality Starting price $1.1 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoIP.ms?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://voip.ms&name=VoIP.ms) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoIP.ms 4.8 (698) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $1.1 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (698) Ease Of Use 4.6 (905) Value For Money 4.8 (678) Value For Money 4.2 (825) Customer Service 4.8 (648) Customer Service 4.6 (862) ## VoIP.ms alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/203084/VoIP-ms/alternatives/) ## FAQs about VoIP.ms Overview ### What problems does VoIP.ms solve? VoIP.ms solves expensive legacy phone bills, bulky PBX maintenance, and rigid call routing by providing pay-as-you-go cloud telephony with IVR, hunt groups, voicemail-to-email, and easy number porting. Small businesses, MSPs, remote teams, and IT administrators use it to deploy reliable multi-location phone systems, reroute calls quickly, and support softphones or existing hardware. Answer based on 355 reviews Overview ### Which roles and teams benefit most from VoIP.ms? VoIP.ms is most used by business owners, executives, and IT teams that need flexible, low-cost phone systems. Owners and presidents use it to manage customer calls and control telecom costs, while IT managers, engineers, and consultants handle routing, configuration, integrations, and multi-location communications reliability. Answer based on 698 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is VoIP.ms built for? VoIP.ms is built primarily for small businesses, which make up 93% of reviewers, especially in Information Technology and Services at 19%. It also serves resellers and residential customers, with additional reviewer presence in Telecommunications at 7% and Computer Software at 6%, while some midsize and enterprise organizations also use it. Answer based on 698 reviews Features and Usability ### What are the key features of VoIP.ms? VoIP.ms includes core calling features like SIP trunking, IVR, call routing, ring groups, and call forwarding. Differentiating capabilities include number porting, virtual extensions, voicemail-to-email, SMS support, and detailed call detail records for tracking and filtering. Reviewers also frequently mention softphone compatibility and flexible setup options. Answer based on 343 reviews Integrations ### Which third-party tools and platforms does VoIP.ms integrate with? VoIP.ms integrates with 10 third-party tools, with reviewer-cited connections including 3CX, Zoiper, Google Voice, Bria, and Asterisk. It also works with softphones and related platforms such as Groundwire, Grandstream Wave, MicroSIP, Ringotel, and Google Docs for voicemail transcription and shared access. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on VoIP.ms? VoIP.ms offers webinars, videos, and extensive documentation, including setup guides and wiki examples. Technical admins and teams familiar with SIP, Asterisk, or PBX systems usually onboard quickly. Nontechnical users often need more time because the interface, terminology, and advanced configuration can feel complex, though reviewers say the learning curve becomes manageable. Answer based on 50 reviews Getting Started and Support ### What customer support options does VoIP.ms offer, and how do users rate the experience? VoIP.ms offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, knowledgeable, and willing to troubleshoot through resolution, with strong documentation for setup. A smaller group reports occasional delays, uneven follow-through, and some frustration during more complex or account-related issues. Answer based on 96 reviews Security ### How does VoIP.ms handle data security and access control? VoIP.ms uses SRTP and SIP TLS call encryption, extensive security settings, sub-account management, and filters against unauthorized calls. Reviewers also note proactive security updates and stronger protections after past attacks. Limitations include no web-based two-factor authentication, some all-or-nothing SMS permissions, and inconsistent support for SMS authentication codes. Answer based on 24 reviews Phone support ### How good is VoIP.ms phone support? VoIP.ms provides responsive, knowledgeable support that helps many small businesses and VoIP admins solve setup and routing issues quickly. Technical users often value the detailed guidance and patience, though some customers describe frustrating billing disputes, slow resolution, or abrupt account actions when service or fraud concerns arise. Answer based on 343 reviews ## Who uses VoIP.ms? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and helpful assistance 96% positive reviews out of 84 Most reviewers indicate customer support is quick, knowledgeable, and resolves issues efficiently when needed. Ryan T. Head Of Integrated Search & Data Performance, 2 - 10 employees. "VoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to setup - the VoIP.ms support team made it easy even for a first time user like me." Vulnerability to service disruptions 64% negative reviews out of 47 Most reviewers report service outage issues, especially during cyberattacks, causing prolonged downtime and operational challenges. Eric V. CEO, 1 employee. "There was a DDOS attack few months ago where we had zero service for 3-4 Days." Consistently reliable VoIP performance 98% positive reviews out of 56 Most reviewers find service highly dependable, with stable connectivity and robust features supporting daily operations. Alexander H. General Director, 11 - 50 employees. "MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before." Unreliable and limited SMS functionality 53% negative reviews out of 45 Some reviewers report SMS features lack reliability, struggle with verification codes, and have limited compatibility with providers. Ryan P. Owner, 1 employee. "Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS." Cost-effective communication solution 97% positive reviews out of 33 Most reviewers describe value as exceptional, offering significant savings and strong quality-to-price balance. Alejandro Z. Internal Services, 2 - 10 employees. "Cost-effective: Offers better value compared to other brands targeting specific VOIP market segments." Complex and outdated interface 70% negative reviews out of 33 Most reviewers describe navigation as confusing, with a dated design and overwhelming menus complicating setup and usage. Michael B. Founder, 1 employee. "did's and accounts don't appear to be standard menu options, therefore, I struggle with being able to choose anything under these menu options in less I know the direct URL." ## Features AI summary Based on 2,504 VoIP reviews Capterra reviewers highlight these as the features buyers value most when choosing VoIP software: - **Online Voice Transmission** (**58%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Mobile Access** (**56%**) VoIP.ms supports **Online Voice Transmission** and **Call Routing**, giving businesses the core tools to handle internet-based calling and direct incoming calls to the right people or departments. However, it does not include **Mobile Access**. Instead, it offers other important features such as **Voice Mail** (**47%**) and **Alerts/Notifications** (**44%**), which help teams stay informed about missed communications and manage messages more efficiently, allowing businesses to maintain responsive customer service and better call coverage. Online Voice Transmission 4.6 (162) 87.65% of 162 reviewers that rated this feature as important or highly important You benefit from clear, reliable voice calls with low latency and minimal dropouts. Users say voice quality is consistently high—often matching or exceeding landlines—and appreciate the clarity, stability, and cost-effectiveness for both business and personal use. Call Routing 4.7 (210) 86.67% of 210 reviewers that rated this feature as important or highly important VoIP.ms gives you flexible, rule-based call routing to multiple destinations and devices. Some reviewers find the options extensive and setup straightforward, allowing calls to be redirected easily. They value the reliability and customization, though a few mention occasional configuration challenges. Voice Mail 4.7 (131) 81.68% of 131 reviewers that rated this feature as important or highly important VoIP.ms offers flexible voicemail management, letting you access messages via dashboard, phone, or email. Users think the ability to receive voicemails as audio files or transcriptions by email is valuable, and they find setup easy and the service dependable. Alerts/Notifications 4.6 (128) 67.97% of 128 reviewers that rated this feature as important or highly important This aspect helps you stay informed about account activity, outages, and voicemail. Reviewers indicate that customizable alerts—via email or SMS—are reliable and timely, making it easy to monitor balances, security events, and missed calls without missing important updates. VoIP Connection 4.8 (143) 99.30% of 143 reviewers that rated this feature as important or highly important With this capability, you get consistently reliable and high-quality connections across devices and locations. Reviewers appreciate the stable service, minimal downtime, and clear audio, noting that VoIP.ms keeps calls connected globally and communicates proactively about maintenance or outages. Call Recording 4.8 (70) 52.86% of 70 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes VoIP.ms 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: This aspect helps you stay informed about account activity, outages, and voicemail. Reviewers indicate that customizable alerts—via email or SMS—are reliable and timely, making it easy to monitor balances, security events, and missed calls without missing important updates. - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: VoIP.ms gives you flexible, rule-based call routing to multiple destinations and devices. Some reviewers find the options extensive and setup straightforward, allowing calls to be redirected easily. They value the reliability and customization, though a few mention occasional configuration challenges. - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Online Voice Transmission: You benefit from clear, reliable voice calls with low latency and minimal dropouts. Users say voice quality is consistently high—often matching or exceeding landlines—and appreciate the clarity, stability, and cost-effectiveness for both business and personal use. - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: VoIP.ms offers flexible voicemail management, letting you access messages via dashboard, phone, or email. Users think the ability to receive voicemails as audio files or transcriptions by email is valuable, and they find setup easy and the service dependable. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: With this capability, you get consistently reliable and high-quality connections across devices and locations. Reviewers appreciate the stable service, minimal downtime, and clear audio, noting that VoIP.ms keeps calls connected globally and communicates proactively about maintenance or outages. --- Get Advice We can help you find the software with the features you need. Features 4.7 (698) 4.7 Based on 698 reviews ## Pricing Value for money 4.8 (678) [View pricing plan details](https://www.capterra.com/p/203084/VoIP-ms/pricing/) Pay Per Minute $1.10 Other,Per Month Unlimited Plans $4.25 Other,Per Month Value for money 4.8 (678) 4.8 Based on 678 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (648) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (648) 4.8 Based on 648 reviews ## User reviews Overall rating 4.8 Based on 698 reviews Filter by rating 5(571) 4(107) 3(14) 2(3) 1(3) Mentioned topic Sorted by most recent Caleb B. Founder Banking ### "Trusted them through the wild west of VoIP — came back years later just to get screwed" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 10, 2026 I've been in VoIP since the wild west days — back when SIP trunking was still a novelty and half these carriers didn't know what they were doing. Used VoIP.ms back then, even stuck with them through the DDoS attacks that took them down for weeks and cost me a lot of money. Came back recently after a few years out of the industry because I trusted them. Big mistake. Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason. Responded to their team same day, explained everything, they acknowledged it and asked follow-up questions. Normal process. While that ticket was still open they cancelled everything. Every number. Every client line. Weekend. No email. No warning. Gone. I've dealt with a lot of carriers over the years. This is the first time one has pulled the rug mid-conversation while I was actively cooperating with them. FCC complaint filed. Learn from my mistake. Pros Their API is genuinely impressive and their pace of innovation kept me recommending them for years. Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back. Cons Cancelled my entire account mid-conversation with their own fraud team. No warning, no email, no chance to port my numbers. Found out when calls started failing on a Saturday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michel R. Owner Arts and Crafts ### "Good but you will have to know how to setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 It is all ok for me. Ça va très bien pour moi. J'utilise une interface qui fait le lien entre le IP et l'analogue Pros Her low cost, leurs bas tarifs et le fait que l'on puisse se créer des sous comptes des extensions, mettre des filtres d'appels. Cons The funds are in US $ Some difficulties to setup the telephone interface to use IP. Par contre il y a beaucoup d'aide en français. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User President Medical Practice ### "Good until it wasn't..." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 27, 2025 It was meeting our needs until the surprise $75 charge. I've reached out to Customer Support with screenshots showing that I had the service disabled but they still won't reverse it. Pros Started out as an great low-cost option for a landline but things went sour. The call quality was fine but we have to press the Flash button to get a dial tone. Cons The setup was very complicated and time consuming, but manageable for someone tech-savvy. Despite having Emergency Services disabled, they connected an accidental 911 call and charged me $75 for the call after the fact. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2025 Thank you for sharing your feedback. With recent system updates, a 911 call may go through even when E911 service is not yet active, and this results in the emergency routing fee being applied. If you’d like us to review the details on your account or provide guidance on the setup, our Support team is available to assist. JS Jonathan S. Principal Computer Software ### "Needs sub-account support" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2025 voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast responses, superior technical knowledge, patient assistance to people with a wide range of expertise. Outstanding availability - with extraordinary security measures added in the past two years. My highest recommendation. Pros What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features. Easy to configure. Cons Again, regarding only the new softphone initial release: It only works with the "master" voip.ms account, not with a sub-account. This means that your master password is used for this process, and that password is involved / exposed in softphone registration. Also, only one voip.ms softphone is supported per account. Because of this I'm sticking with Linphone. Please announce when sub-account support is added! Alternatives considered [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing VoIP.ms Better feature set, pay-as-you-go pricing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 27, 2025 Thanks so much for the detailed feedback and for your continued support! We're glad to hear you've found value in the platform and appreciate your thoughtful comments on the app. DD Dennis D. Owner Information Technology and Services ### "Very good service for a good price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 24, 2025 Overall my experience with VoIP.ms has been good. Their products do pretty much anything a small business needs without necessarily needing to have a full PBX onsite or in the cloud. It works well. Pros I like how easy it is to procure a new DID / Local Number. They often have numbers in stock for my rural location or they can procure one within a few days. It is also much cheaper to purchase a DID from here than other competitors. Cons Their documentation is often a bit lacking or out of date. It's not usually a huge problem but it does create some frustration at times. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [Five9](https://www.capterra.com/p/132405/Five9/) [3CX](https://www.capterra.com/p/158704/3CX/) Reasons for choosing VoIP.ms It was the cheapest solution. I also use it in conjunction with 3cx (free tier) for some applications as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thank you so much for your kind words! We're thrilled to hear you enjoyed the service — it truly means a lot to us. We're always here to help if you ever need us. NH Neal H. Owner Computer & Network Security ### "10 star review" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 10 stars. It is a powerful telcom system with worldclass support. Pros Tech support is fantastic. When making a suggestion for improving something, they actually listened and said they are forwarding the suggestion onward. Big wow factor for me Cons When I am out of the country (USA) requires additional verification. Usually not a problem, but one time the server (or something) was not functioning resulting in my not being able to login. Annoying but not fatal. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2025 We truly appreciate your feedback! Our support team is dedicated to making sure you have the best experience possible. If you ever need assistance again, don't hesitate to reach out. Thanks for being a valued customer! Given that you liked our service, would you consider giving us a general quality review from 1 Star to 5 or whatever you consider adequate? So other people can now you are enjoying our VoIP service. RZ Roberto Z. SEO Marketing and Advertising ### "Reliable and Flexible VoIP Solution for Businesses and Individuals" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 My experience with VoIP.ms has been smooth and reliable. The service provides great call quality, competitive pricing, and a wide range of useful features that have helped streamline my business communications. I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup required some initial learning, their support team and documentation made it easy to get everything running efficiently. Overall, it has been a cost-effective and dependable solution for US Contractors Services, and I’m happy with the results. Pros My name is Roberto Zeledón, and my company is US Contractors Services. What I liked most about VoIP.ms is its reliability and flexibility. The platform offers affordable pricing, excellent call quality, and a wide range of features that make communication easy for businesses like mine. Additionally, the ability to customize call routing and integrate with other systems is a huge advantage. Their customer support is also very responsive and helpful. Cons here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for those new to VoIP services. However, their extensive documentation and responsive customer support make the process much easier. Once everything is set up, the service is reliable, cost-effective, and highly customizable, which makes it a great choice for businesses like mine. Alternatives considered [Zadarma](https://www.capterra.com/p/166095/Zadarma/) Reasons for choosing VoIP.ms Zadarma has a system with many problems that harm its potential clients, I was one of them that's why I opted for you and with you everything works perfectly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 11, 2025 Thank you for your kind words! We're thrilled to hear that you're enjoying our service. Providing high-quality VoIP solutions and top-notch support is what we strive for. If you ever need anything, we're just a message away! KG kevin G. Owner Telecommunications ### "Fantastic Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2025 Its the best support experience I have ever had with a carrier Pros Support is really really responsive and top notch. Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. Other carriers this would have taken days and days. Cons Some of the calling rates to europe are not great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 13, 2025 Thank you so much for your kind words and for taking the time to share your experience with VoIP.ms! We’re thrilled to hear that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help! JR Jeff R. Owner Information Technology and Services ### "Excellent VOIP Provider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 16, 2024 Very Positive experience - appreciate the extensive help system. Pros Low cost and high reliability of the system. Cons Unresolved issues with SMS capabilities on main DID numbers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 1, 2024 Thank you so much for your kind words! We're thrilled you're happy with our service. JL John L. Owner Furniture ### "Stuck in Limbo: A Frustrating Encounter with VoIP.ms" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 26, 2024 My recent attempt to switch to VoIP.ms has left me feeling utterly exasperated and trapped in a cycle of frustration. Here's a rundown of the my obstacle I encountered: Porting Woes: After eagerly signing up for VoIP.ms, I found myself stuck in an activation limbo for 4mos. Despite following all the prescribed steps, providing the information asked , if they only looked at ALL my attached documentation. they would find their answer. Nope they just cancelled the request and mark ticket resolved. This went from Dec 2023 when I started this initiative and ended mid Mar 2024 when I decided enough. I cancelled the account and will stick with my current VOIP provider Ubiquiti Pros Cost was the driver in the decision making process Cons the annoyance of them closing support tickets after they respond and mark them as "Resolved". They instruct you to open another one, then another one and so on... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 26, 2024 Hello, John, thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during the porting process and for any frustration this has caused you. Your feedback is incredibly valuable to us, and we take it very seriously. We understand how crucial a smooth transition is and regret that we did not meet your expectations. To address your concerns thoroughly and prevent similar issues in the future, we would appreciate the opportunity to speak with you directly. Please feel free to share your contact information or reach out to marketing@voip.ms so we can address your frustrations. [View all Reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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