--- title: "VoIP.ms Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoIP.ms Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/203084/VoIP-ms/" page_type: "product" language: "en" --- # VoIP.ms Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VoIP.ms ## What is VoIP.ms? VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. ## What is VoIP.ms used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 698 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Responsive and helpful support Consistently reliable VoIP platform Occasional service disruptions Unreliable SMS functionality Starting price $1.1 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoIP.ms?[Manage this product listing](https://www.g2.com/products/voip-ms/claim_requests/new?auto=true) Rating Breakdown 4.8 +− Features4.7 Value for Money4.8 Ease of Use4.4 Customer Service4.8 Rating Breakdown 4.8 Features4.7 Value for Money4.8 Ease of Use4.4 Customer Service4.8 ## VoIP.ms Reviewers Verdict Updated September 2026 AI summary - VoIP.ms is a strong fit for small businesses and IT teams seeking flexible, cost-effective business phone solutions. - Users appreciate its reliable service, helpful support, and extensive features like fax and voicemail-to-email. - It delivers practical value by reducing phone costs and enabling easy management of calls, numbers, and messages. - Some key downsides are a dated, sometimes confusing interface, occasional service disruptions, and inconsistent SMS capabilities. - It is well-suited to organizations prioritizing affordability and core telephony, but less ideal for those needing modern navigation or advanced SMS features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoIP.ms 4.8 (698) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $1.1 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (698) Ease Of Use 4.6 (905) Value For Money 4.8 (678) Value For Money 4.2 (825) Customer Service 4.8 (648) Customer Service 4.6 (862) ## VoIP.ms alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (510)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,158)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/203084/VoIP-ms/alternatives/) ## FAQs about VoIP.ms Overview ### What problems does VoIP.ms solve? VoIP.ms solves expensive, rigid business phone setups by replacing PBX hardware and carrier contracts with configurable SIP calling, IVR, routing, voicemail-to-email, and number porting. IT admins, small businesses, resellers, and distributed teams use it to launch or modify phone systems quickly, support remote staff, and cut telephony costs without sacrificing reliability. Answer based on 355 reviews Overview ### Which roles and teams benefit most from VoIP.ms? VoIP.ms is most used by small business owners, executives, and IT leaders who need flexible, low-cost business phone systems. Operations managers and consultants use it to manage call routing, remote communication, and multi-line setups, while technical teams handle SIP configuration, integrations, and ongoing telecom administration across distributed offices. Answer based on 698 reviews Overview ### What company size and industries is VoIP.ms built for? VoIP.ms is built mainly for small businesses, which make up 93% of reviewers, especially in Information Technology and Services at 19%. It also serves resellers and residential customers, with additional reviewer representation from Telecommunications at 7% and Computer Software at 6%, while some midsize and enterprise businesses use it. Answer based on 698 reviews Features and Usability ### What are the key features of VoIP.ms? VoIP.ms includes core calling features such as SIP trunking, IVR, voicemail-to-email, call recording, and call queues. Reviewers also highlight differentiators like flexible call routing, number porting, ring groups, and sub-account management, plus API access and security controls for custom setups and device integrations. Answer based on 343 reviews Integrations ### Which third-party tools and platforms does VoIP.ms integrate with? VoIP.ms integrates with 11 third-party tools and platforms, with reviewer-confirmed connections to 3CX, Zoiper, Google Voice, Bria, and Asterisk. It also works with softphones and calling apps such as Groundwire, MicroSIP, Grandstream Wave, and Ringotel, plus Google Docs for voicemail transcription access. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on VoIP.ms? VoIP.ms is fairly quick to onboard for admins, PBX users, and technically comfortable teams, especially with webinars, videos, and detailed documentation. Nontechnical users often need more time because setup, terminology, and advanced configurations have a real learning curve, though reviewers say the guides and wiki help teams get productive. Answer based on 50 reviews Getting Started and Support ### What customer support options does VoIP.ms offer, and how do users rate the experience? VoIP.ms offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live reps, and chat. Users often describe support as fast, knowledgeable, and helpful during setup and troubleshooting, with strong documentation. Some report occasional delays, difficulty reaching the right team, or uneven experiences with more complex or account-related issues. Answer based on 96 reviews Security ### How does VoIP.ms handle data security and access control? VoIP.ms uses SRTP and SIP TLS call encryption, extensive security settings, sub-account management, filters against unauthorized calls, and frequent credential re-entry on the web portal. Reviewers also note past security incidents and DDoS attacks, limited user-level SMS permissions, no web-based two-factor authentication, and softphone reliance on the master account password. Answer based on 24 reviews Phone support ### How good is VoIP.ms customer support? VoIP.ms provides responsive customer support with strong technical knowledge, which many small businesses and IT admins find helpful during setup and troubleshooting. Support often resolves email inquiries quickly, but some users describe billing disputes, account actions, or outage-related cases where communication feels rigid or slower than expected. Answer based on 343 reviews ## Who uses VoIP.ms? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and helpful support 96% positive reviews out of 84 Most reviewers describe customer support as quick, knowledgeable, and effective in resolving issues and providing guidance. Occasional service disruptions 64% negative reviews out of 47 Some reviewers indicate service outage concerns, especially during cyberattacks, causing operational interruptions and communication delays. Consistently reliable VoIP platform 98% positive reviews out of 56 Most reviewers find service reliability exceptional, enabling stable communications and dependable business operations without interruptions. Unreliable SMS functionality 53% negative reviews out of 45 Some reviewers report SMS features as inconsistent, with difficulties receiving verification codes and limited short code support. Jeff R. Owner, 2 - 10 employees. "Unresolved issues with SMS capabilities on main DID numbers" Exceptional cost-effectiveness 97% positive reviews out of 33 Most reviewers report value as outstanding, highlighting significant savings and favorable quality-to-price ratio for various needs. Complex and dated interface 70% negative reviews out of 33 Most reviewers report navigation is confusing, with a cluttered, outdated web interface and challenging menu organization. ## Features AI summary Based on 2,539 VoIP reviews Capterra data shows that buyers of VoIP software rank the following features as their top priorities: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) VoIP.ms supports **VoIP Connection** and **Online Voice Transmission**, so teams can place internet-based calls and handle voice communication in real time. However, it does not include **Screen Sharing**. Instead, it offers **Video Conferencing** (**63%**), which gives users another way to collaborate visually during meetings and discussions, helping businesses keep communication clear across remote and distributed teams. VoIP Connection 4.8 (143) 99.30% of 143 reviewers that rated this feature as important or highly important With this capability, you get a highly reliable and stable connection across devices and locations. Reviewers appreciate the consistent call quality, minimal downtime, and global accessibility, noting dependable performance for both business and personal use over many years. Online Voice Transmission 4.6 (162) 87.65% of 162 reviewers that rated this feature as important or highly important It helps you maintain clear, reliable, and high-quality voice calls. Users say the audio is consistently crisp, with low latency and minimal disruptions, and they value having voice quality on par with or better than traditional landlines. Video Conferencing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Call Routing 4.7 (210) 86.67% of 210 reviewers that rated this feature as important or highly important VoIP.ms provides extensive, customizable call routing options, supporting forwarding, ring groups, and rules based on time or caller ID. Some reviewers find setup straightforward and routing reliable, valuing the flexibility to direct calls to various devices and locations. Voice Mail 4.7 (131) 81.68% of 131 reviewers that rated this feature as important or highly important VoIP.ms offers flexible voicemail management, including email forwarding, transcriptions, and easy dashboard access. Users think the voicemail is reliable, simple to set up, and value receiving messages and notifications via email, which streamlines follow-up and communication. Alerts/Notifications 4.6 (128) 67.97% of 128 reviewers that rated this feature as important or highly important This aspect gives you timely, customizable alerts for account changes, voicemails, outages, and low balances. Reviewers appreciate the multiple notification paths (email, SMS, dashboard), noting that alerts are reliable, easy to configure, and help them stay informed and secure. VoIP.ms 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: This aspect gives you timely, customizable alerts for account changes, voicemails, outages, and low balances. Reviewers appreciate the multiple notification paths (email, SMS, dashboard), noting that alerts are reliable, easy to configure, and help them stay informed and secure. - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: VoIP.ms provides extensive, customizable call routing options, supporting forwarding, ring groups, and rules based on time or caller ID. Some reviewers find setup straightforward and routing reliable, valuing the flexibility to direct calls to various devices and locations. - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Online Voice Transmission: It helps you maintain clear, reliable, and high-quality voice calls. Users say the audio is consistently crisp, with low latency and minimal disruptions, and they value having voice quality on par with or better than traditional landlines. - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: VoIP.ms offers flexible voicemail management, including email forwarding, transcriptions, and easy dashboard access. Users think the voicemail is reliable, simple to set up, and value receiving messages and notifications via email, which streamlines follow-up and communication. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: With this capability, you get a highly reliable and stable connection across devices and locations. Reviewers appreciate the consistent call quality, minimal downtime, and global accessibility, noting dependable performance for both business and personal use over many years. --- Get Advice We can help you find the software with the features you need. Features 4.7 (698) 4.7 Based on 698 reviews ## Pricing Value for money 4.8 (678) [View pricing plan details](https://www.capterra.com/p/203084/VoIP-ms/pricing/) Pay Per Minute $1.10 Other,Per Month Unlimited Plans $4.25 Other,Per Month Value for money 4.8 (678) 4.8 Based on 678 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (648) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (648) 4.8 Based on 648 reviews ## User reviews Overall rating 4.8 Based on 698 reviews Filter by rating 5(571) 4(107) 3(14) 2(3) 1(3) Mentioned topic Sorted by most recent Caleb B. Founder Banking ### "Trusted them through the wild west of VoIP — came back years later just to get screwed" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 10, 2026 I've been in VoIP since the wild west days — back when SIP trunking was still a novelty and half these carriers didn't know what they were doing. Used VoIP.ms back then, even stuck with them through the DDoS attacks that took them down for weeks and cost me a lot of money. Came back recently after a few years out of the industry because I trusted them. Big mistake. Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason. Responded to their team same day, explained everything, they acknowledged it and asked follow-up questions. Normal process. While that ticket was still open they cancelled everything. Every number. Every client line. Weekend. No email. No warning. Gone. I've dealt with a lot of carriers over the years. This is the first time one has pulled the rug mid-conversation while I was actively cooperating with them. FCC complaint filed. Learn from my mistake. Pros Their API is genuinely impressive and their pace of innovation kept me recommending them for years. Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back. Cons Cancelled my entire account mid-conversation with their own fraud team. No warning, no email, no chance to port my numbers. Found out when calls started failing on a Saturday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michel R. Owner Arts and Crafts ### "Good but you will have to know how to setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 It is all ok for me. Ça va très bien pour moi. J'utilise une interface qui fait le lien entre le IP et l'analogue Pros Her low cost, leurs bas tarifs et le fait que l'on puisse se créer des sous comptes des extensions, mettre des filtres d'appels. Cons The funds are in US $ Some difficulties to setup the telephone interface to use IP. Par contre il y a beaucoup d'aide en français. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User President Medical Practice ### "Good until it wasn't..." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 27, 2025 It was meeting our needs until the surprise $75 charge. I've reached out to Customer Support with screenshots showing that I had the service disabled but they still won't reverse it. Pros Started out as an great low-cost option for a landline but things went sour. The call quality was fine but we have to press the Flash button to get a dial tone. Cons The setup was very complicated and time consuming, but manageable for someone tech-savvy. Despite having Emergency Services disabled, they connected an accidental 911 call and charged me $75 for the call after the fact. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2025 Thank you for sharing your feedback. With recent system updates, a 911 call may go through even when E911 service is not yet active, and this results in the emergency routing fee being applied. If you’d like us to review the details on your account or provide guidance on the setup, our Support team is available to assist. JS Jonathan S. Principal Computer Software ### "Needs sub-account support" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2025 voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast responses, superior technical knowledge, patient assistance to people with a wide range of expertise. Outstanding availability - with extraordinary security measures added in the past two years. My highest recommendation. Pros What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features. Easy to configure. Cons Again, regarding only the new softphone initial release: It only works with the "master" voip.ms account, not with a sub-account. This means that your master password is used for this process, and that password is involved / exposed in softphone registration. Also, only one voip.ms softphone is supported per account. Because of this I'm sticking with Linphone. Please announce when sub-account support is added! Alternatives considered [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing VoIP.ms Better feature set, pay-as-you-go pricing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 27, 2025 Thanks so much for the detailed feedback and for your continued support! We're glad to hear you've found value in the platform and appreciate your thoughtful comments on the app. DD Dennis D. Owner Information Technology and Services ### "Very good service for a good price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 24, 2025 Overall my experience with VoIP.ms has been good. Their products do pretty much anything a small business needs without necessarily needing to have a full PBX onsite or in the cloud. It works well. Pros I like how easy it is to procure a new DID / Local Number. They often have numbers in stock for my rural location or they can procure one within a few days. It is also much cheaper to purchase a DID from here than other competitors. Cons Their documentation is often a bit lacking or out of date. It's not usually a huge problem but it does create some frustration at times. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [Five9](https://www.capterra.com/p/132405/Five9/) [3CX](https://www.capterra.com/p/158704/3CX/) Reasons for choosing VoIP.ms It was the cheapest solution. I also use it in conjunction with 3cx (free tier) for some applications as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thank you so much for your kind words! We're thrilled to hear you enjoyed the service — it truly means a lot to us. We're always here to help if you ever need us. NH Neal H. Owner Computer & Network Security ### "10 star review" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 10 stars. It is a powerful telcom system with worldclass support. Pros Tech support is fantastic. When making a suggestion for improving something, they actually listened and said they are forwarding the suggestion onward. Big wow factor for me Cons When I am out of the country (USA) requires additional verification. Usually not a problem, but one time the server (or something) was not functioning resulting in my not being able to login. Annoying but not fatal. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2025 We truly appreciate your feedback! Our support team is dedicated to making sure you have the best experience possible. If you ever need assistance again, don't hesitate to reach out. Thanks for being a valued customer! Given that you liked our service, would you consider giving us a general quality review from 1 Star to 5 or whatever you consider adequate? So other people can now you are enjoying our VoIP service. RZ Roberto Z. SEO Marketing and Advertising ### "Reliable and Flexible VoIP Solution for Businesses and Individuals" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 My experience with VoIP.ms has been smooth and reliable. The service provides great call quality, competitive pricing, and a wide range of useful features that have helped streamline my business communications. I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup required some initial learning, their support team and documentation made it easy to get everything running efficiently. Overall, it has been a cost-effective and dependable solution for US Contractors Services, and I’m happy with the results. Pros My name is Roberto Zeledón, and my company is US Contractors Services. What I liked most about VoIP.ms is its reliability and flexibility. The platform offers affordable pricing, excellent call quality, and a wide range of features that make communication easy for businesses like mine. Additionally, the ability to customize call routing and integrate with other systems is a huge advantage. Their customer support is also very responsive and helpful. Cons here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for those new to VoIP services. However, their extensive documentation and responsive customer support make the process much easier. Once everything is set up, the service is reliable, cost-effective, and highly customizable, which makes it a great choice for businesses like mine. Alternatives considered [Zadarma](https://www.capterra.com/p/166095/Zadarma/) Reasons for choosing VoIP.ms Zadarma has a system with many problems that harm its potential clients, I was one of them that's why I opted for you and with you everything works perfectly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 11, 2025 Thank you for your kind words! We're thrilled to hear that you're enjoying our service. Providing high-quality VoIP solutions and top-notch support is what we strive for. If you ever need anything, we're just a message away! KG kevin G. Owner Telecommunications ### "Fantastic Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2025 Its the best support experience I have ever had with a carrier Pros Support is really really responsive and top notch. Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. Other carriers this would have taken days and days. Cons Some of the calling rates to europe are not great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 13, 2025 Thank you so much for your kind words and for taking the time to share your experience with VoIP.ms! We’re thrilled to hear that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help! JR Jeff R. Owner Information Technology and Services ### "Excellent VOIP Provider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 16, 2024 Very Positive experience - appreciate the extensive help system. Pros Low cost and high reliability of the system. Cons Unresolved issues with SMS capabilities on main DID numbers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 1, 2024 Thank you so much for your kind words! We're thrilled you're happy with our service. JL John L. Owner Furniture ### "Stuck in Limbo: A Frustrating Encounter with VoIP.ms" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 26, 2024 My recent attempt to switch to VoIP.ms has left me feeling utterly exasperated and trapped in a cycle of frustration. Here's a rundown of the my obstacle I encountered: Porting Woes: After eagerly signing up for VoIP.ms, I found myself stuck in an activation limbo for 4mos. Despite following all the prescribed steps, providing the information asked , if they only looked at ALL my attached documentation. they would find their answer. Nope they just cancelled the request and mark ticket resolved. This went from Dec 2023 when I started this initiative and ended mid Mar 2024 when I decided enough. I cancelled the account and will stick with my current VOIP provider Ubiquiti Pros Cost was the driver in the decision making process Cons the annoyance of them closing support tickets after they respond and mark them as "Resolved". They instruct you to open another one, then another one and so on... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 26, 2024 Hello, John, thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during the porting process and for any frustration this has caused you. Your feedback is incredibly valuable to us, and we take it very seriously. We understand how crucial a smooth transition is and regret that we did not meet your expectations. To address your concerns thoroughly and prevent similar issues in the future, we would appreciate the opportunity to speak with you directly. Please feel free to share your contact information or reach out to marketing@voip.ms so we can address your frustrations. [View all Reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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