--- title: "VoIP.ms Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is VoIP.ms the right VoIP solution for you? Explore 698 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203084/VoIP-ms/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- VoIP.ms 4.7 (698) [View alternatives](https://www.capterra.com/p/203084/VoIP-ms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of VoIP.ms Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews RZ Roberto Z SEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup required some initial learning, their support team and documentation made it easy to get everything running efficiently.“ February 7, 2025 Caleb B FounderBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason.“ May 10, 2026 JS Jonathan S PrincipalComputer Software, Self-employedUsed the software for: More than 2 years. “voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast responses, superior technical knowledge, patient assistance to people with a wide range of expertise.“ May 24, 2025 RZ Roberto Z SEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for those new to VoIP services.“ February 7, 2025 JS Jonathan S PrincipalComputer Software, Self-employedUsed the software for: More than 2 years. “What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features.“ May 24, 2025 Dd Dennis d OwnerInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “Their documentation is often a bit lacking or out of date.“ March 24, 2025 Caleb B FounderBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back.“ May 10, 2026 JR Jeff R OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Unresolved issues with SMS capabilities on main DID numbers“ October 16, 2024 ## Showing most helpful reviews Showing 1-25 of 698 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Founder Used the software for: 3-5 years ### "Trusted them through the wild west of VoIP — came back years later just to get screwed" May 14, 2026 1.0 I've been in VoIP since the wild west days — back when SIP trunking was still a novelty and half these carriers didn't know what they were doing. Used VoIP.ms back then, even stuck with them through the DDoS attacks that took them down for weeks and cost me a lot of money. Came back recently after a few years out of the industry because I trusted them. Big mistake. Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason. Responded to their team same day, explained everything, they acknowledged it and asked follow-up questions. Normal process. While that ticket was still open they cancelled everything. Every number. Every client line. Weekend. No email. No warning. Gone. I've dealt with a lot of carriers over the years. This is the first time one has pulled the rug mid-conversation while I was actively cooperating with them. FCC complaint filed. Learn from my mistake. Pros Their API is genuinely impressive and their pace of innovation kept me recommending them for years. Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back. Cons Cancelled my entire account mid-conversation with their own fraud team. No warning, no email, no chance to port my numbers. Found out when calls started failing on a Saturday. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Good but you will have to know how to setup" March 23, 2026 5.0 It is all ok for me. Ça va très bien pour moi. J'utilise une interface qui fait le lien entre le IP et l'analogue Pros Her low cost, leurs bas tarifs et le fait que l'on puisse se créer des sous comptes des extensions, mettre des filtres d'appels. Cons The funds are in US $ Some difficulties to setup the telephone interface to use IP. Par contre il y a beaucoup d'aide en français. Review Source VR Verified Reviewer President Used the software for: 1-3 years ### "Good until it wasn't..." December 5, 2025 2.0 It was meeting our needs until the surprise $75 charge. I've reached out to Customer Support with screenshots showing that I had the service disabled but they still won't reverse it. Pros Started out as an great low-cost option for a landline but things went sour. The call quality was fine but we have to press the Flash button to get a dial tone. Cons The setup was very complicated and time consuming, but manageable for someone tech-savvy. Despite having Emergency Services disabled, they connected an accidental 911 call and charged me $75 for the call after the fact. Review Source Jean-Rene A. CTO Used the software for: 3-5 years ### "Great VoIP supplier" August 28, 2023 5.0 Pros The online portal offers many features and the billing is clear. Cons Can be overwhelming to setup for someone with little VoIP experience Review Source R Reviewer Owner Used the software for: 1-3 years ### "Very good service for a good price" March 26, 2025 4.0 Overall my experience with VoIP.ms has been good. Their products do pretty much anything a small business needs without necessarily needing to have a full PBX onsite or in the cloud. It works well. Pros I like how easy it is to procure a new DID / Local Number. They often have numbers in stock for my rural location or they can procure one within a few days. It is also much cheaper to purchase a DID from here than other competitors. Cons Their documentation is often a bit lacking or out of date. It's not usually a huge problem but it does create some frustration at times. Review Source R Reviewer SEO Used the software for: 1-3 years ### "Reliable and Flexible VoIP Solution for Businesses and Individuals" February 11, 2025 5.0 My experience with VoIP.ms has been smooth and reliable. The service provides great call quality, competitive pricing, and a wide range of useful features that have helped streamline my business communications. I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup required some initial learning, their support team and documentation made it easy to get everything running efficiently. Overall, it has been a cost-effective and dependable solution for US Contractors Services, and I’m happy with the results. Pros My name is Roberto Zeledón, and my company is US Contractors Services. What I liked most about VoIP.ms is its reliability and flexibility. The platform offers affordable pricing, excellent call quality, and a wide range of features that make communication easy for businesses like mine. Additionally, the ability to customize call routing and integrate with other systems is a huge advantage. Their customer support is also very responsive and helpful. Cons here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially for those new to VoIP services. However, their extensive documentation and responsive customer support make the process much easier. Once everything is set up, the service is reliable, cost-effective, and highly customizable, which makes it a great choice for businesses like mine. Review Source VR Verified Reviewer home user Used the software for: 3-5 years ### "I am a very happy home user." August 23, 2023 5.0 I have been with VoIP.ms since 2015 and I've always been very happy with the service. Pros I like having VoIP service available for a low fixed monthly rate. Cons I don't have any complaints about VoIP.ms. Perhaps what few difficulties I have are due to connectivity issues, and not VoIP.ms' service. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best platform I've found!" April 29, 2020 5.0 Great overall experience - support is amazing - makes sure it works, knows how to fix whatever you've done wrong and make things work in moments. Uptime is phenomenal. Pros It's a cut and dry VoIP service that provides exactly what I need, how I need without burdensome interfaces. Cons Needs a little more public info on new features with clear pricing such as virtual PRI's where you can figure it out yourself without having to contact sales. Review Source VR Verified Reviewer Senior Network Technician Used the software for: 3-5 years ### "Viop.ms Benefits" April 29, 2020 5.0 Perfect fit for my home, and office, even for my customer. Well document configuration manual. and lots of feature right off the provider side, I have a few customer that just needs a conditional forwarder, and I was able to set it up right from Voip.ms no need for PBX. Pros The part that I liked the most about this software is the reselling portal, just make it so easy to setup a new account and start belling them for their usage. All the basic feature are there for setup a call forward or a fail-over is the PBX goes down. super low rate! as low as 0.009 per minute. Cons Only offer pay per use on outbound call. not such a big deal since their rate are so low. Review Source VR Verified Reviewer Lawyer Used the software for: 3-5 years ### "VOIP.ms" April 29, 2020 5.0 General experience has been great. Our telephone spend is less than 10% of what it was with traditional phone service providers. Pros If you know what you are doing this offers great value for money. An initial challenge is working out the per minute pricing model for voip services. However, it is invariably way cheaper than any other phone model. Cons Definitely this system is NOT for the technically 'faint of heart'. You need to get your hands dirty but once you do, no problem. Review Source R Reviewer Principal Used the software for: 3-5 years ### "Needs sub-account support" May 27, 2025 3.0 voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast responses, superior technical knowledge, patient assistance to people with a wide range of expertise. Outstanding availability - with extraordinary security measures added in the past two years. My highest recommendation. Pros What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features. Easy to configure. Cons Again, regarding only the new softphone initial release: It only works with the "master" voip.ms account, not with a sub-account. This means that your master password is used for this process, and that password is involved / exposed in softphone registration. Also, only one voip.ms softphone is supported per account. Because of this I'm sticking with Linphone. Please announce when sub-account support is added! Review Source kevin G. Owner Used the software for: Less than 1 year ### "Fantastic Support" January 7, 2025 5.0 Its the best support experience I have ever had with a carrier Pros Support is really really responsive and top notch. Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. Other carriers this would have taken days and days. Cons Some of the calling rates to europe are not great. Review Source EB Erik B. owner Used the software for: 3-5 years ### "Very Good service" August 24, 2023 4.0 been with them over 10 years, and its been overall pretty good- it is glitchy at times and a bit more hands on than say Twilio- where I have not had any issues with connectivity. Pros Easy to set up IVREasy to buy DiDsGood pricing on new Dids and month to month feesHappy with them but I do have pretty low volume calls with them and the numbers I have with them are not "mission critical" -support can be outstanding to sub marginal, depending on who you get. -have made many improvements over the last year-pricing where voip should be for a small business. -has TLS encryption where most voip providers don't Cons \-texting (SMS/MMS) could be better setup and out of beta, as it is 2023 already, come on guys really. -they should really have a app they made that can manage and that users can call and text with. -slow to roll out improvements-could have better higher quality codecs-could have STUN servers to use. -a multi week DoS that they handled very badly couple yrs ago-still not 100% about the back-end of the company- would not use for a business doing over a $1m in -revenue a yr unless you had a backup provider. -not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this. Review Source EB Eric B. Owner Used the software for: 1-3 years ### "Excellent value and features" August 23, 2023 5.0 I created a phone system for a non-profit that has a configured IVR menu. The non-profit wouldn't have this benefit if not for affordability of voip.ms's service. Pros I use the IVR for both my business phone and a client line. The IVR helps me filter robotic spam from my personal phone as well as provide a phone menu for a client that would be many times more expensive to purchase from a traditional phone provider. Cons Setting rates for being a reseller is confusing, the reseller can set rates based on fractions of a penny or by percentage. I don't quite understand how the math works. Review Source R Reviewer Mechanical Designer Used the software for: 3-5 years ### "Consistent high quality VoIP" August 23, 2023 4.0 VoIP.ms has considerably lowered my phone bill compared with other services, while offering a multitude of useful features to help optimize my business such as voicemail to my email, call forwarding, and caller ID filtering. Pros I love all the features offered by VoIP.ms and they are constantly making improvements by adding new features. Setup was straightforward and the wiki pages cover several different configuration examples. Very little downtime over the years that I have used this service. Cons There have been occasional glitches that have required manual changes to the server addresses, but these have always been clearly explained and a small inconvenience. The website can be a little tricky to navigate due to the number of options and features. Review Source R Reviewer CTO Used the software for: 3-5 years ### "How voip is supposed to be done" August 2, 2023 5.0 Excellent with no complaints at all. Voipms is the voip solution company to go. Pros Voipms is the only company that offers tons of features in a easy to get enviroment. I like how easy its to setup everything and the amazing quality they offer. Support is superb. Getting a new number takes like 2 minutes and they have presence in mostly any country. Cons Feature and quality wise voipms is superb. I cant say I can complaint. Only thing is from 2-3 years on its been quite difficult to ser up an account with all the requierements. Review Source Dave W. CEO Used the software for: 3-5 years ### "Solid, reliable servfice" August 28, 2023 5.0 Pros I previously ran Asterisk PBX locally, with a variety of VoIP trunk providers. Worked great, until it didn't. VoIP.ms was a near drop-in replacement for hosting things locally, I was able to port nearly all numbers (and a couple numbers that couldn't be ported are handled using VoIP's SIP address based routing, giving me the same call routing capabilities). It was everything I needed. Cons There is a learning curve to the interface, and the terminology is not always a 1:1 with Asterisk, or my own past telco experience. Nonetheless, once I found my way around the interface, it all makes sense and works great! Review Source R Reviewer Senior System Administrator Used the software for: 3-5 years ### "Excellent VoIP services at a great low price." August 23, 2023 5.0 I would definitely recommend VoIP.ms to anyone look for affordable and reliable VoIP/phone service for their business or family. Pros I signed up for voip.ms because of the very low cost of the services. I use the service with my own Cisco ATA device, and it was easy to set up with the help of the documentation that is available from voip.ms. I had also reached out to voip.ms for assistance in the past and they were very responsive and helpful.The quality of my calls with voip.ms are excellent, and I am always kept advised of any downtime due to network maintenance, which does not occur frequently. Cons In the past voip.ms was subjet to a Denial Of Service attack which affected service for a short period of time, however voip.ms did a great job of communicating with customers to advise them of the status of the service. There have been occasional outages due to maintenance, but these are always scheduled for early morning hours when I do not use the service. Review Source R Reviewer Senior Regulatory Project Manager Used the software for: 3-5 years ### "VOIP.ms is a reliable and affordable service provider for VOIP lines for personal and business use!!" August 18, 2022 5.0 I've used this service for a few years now and am happy with them that I got other family members to switch their traditional lines over to VOIP.ms as well! Pros Affordability, Reliability, and ease of use!! VOIP.ms provides great tutorials and support to all its users! Cons Because the console is very feature rich and fully customizable, it can be overwhelming for some to setup. But the best part is the defaults are already set, so don't touch anything you don't know and follow the setup guide for your platform! Review Source DC Dan C. Owner Used the software for: 3-5 years ### "A great VoIP and IVR system for small businesses and helps you to look like a big business" August 23, 2023 5.0 Extremely valuable tool for our business. Pros At the start it took some understanding on how to configure the system, however, once you built your first IVR you'll never forget how to do it again. It just works, and it's been very reliable for my business. Cons I don't like how their billing system works. I have to keep feeding flat dollar amounts into their system (this is done automatically) instead of getting just one bill at the end of the billing cycle. This causes headaches for accounting. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I Recommend VOIP.MS many times a week" April 29, 2020 5.0 I changed from a different provider because of cost. It soon became obvious that I had also been missing many features which have enhanced my usage of the system. I manage websites and sell website hosting for customers and have encouraged them all to consider Voip.MS. Many now have either local or toll-free numbers with the service. Even though toll-free numbers are not required these days, they tend to show a company in a better light and look more professional. Oftentimes these toll-free numbers are chosen to spell the website, company name or function. Recent examples they used were 1-8xx-KONA-FARM for a farm which gives farm tours. I have need to open a couple of tickets and their response was quick and accurate. Pros Voip.MS has many free features which telephone companies charge for. The software is easy to configure and fairly intuitive. The usefulness and cost savings are one of the largest drawing point. Cons There are only a couple of issues I have had. One is the ability to internally call a ring group, and their time conditions are not based upon my own time zone. These are very minor issues and not deal breakers for me and I have opened Feature Requests for them. Review Source R Reviewer Website Developer Used the software for: 1-3 years ### "Amazing Value for Money" April 29, 2020 4.0 I have had a great experience with VOIP.ms. I transferred my cell phone over to VOIP.ms, and saved a ton. Whenever I had a problem, I used the chat feature for help and they were able to help me figure out the issue every time, and every time the issue had to do with my setup and not the service itself. Overall, I highly recommend this service to folks, I've already signed up a few people, and they love it. Pros VOIP.ms provides VOIP services at an amazing price, making it the obvious choice over any other VOIP service provider. In my opinion, the top benefits are; 1) Price - this is absolutely unbeatable when compared against other options. 2) Control - all features and functionality can be completely controlled by the user. 3) Features - There are so many features included with voip.ms that there are things that I would have never even thought were possible. Call failover, online fax numbers, call attendant features are all available to me making it so that I never miss a phone call. 4) Ability to choose my own devices for making the call. By using this VOIP service, I can choose to either make or receive my phone calls through my existing cell phone, my computer or another VOIP phone of my choosing. This allows me to have various applications of the service throughout my office. Cons Two main cons; 1) I can't use the text features to receive MMS messages or validation codes for logging into accounts. 2) Setting everything up can get very complicated. There is an amazing wiki available, and the customer service is amazing as well which has made it possible for me to set this up on my own, but you need to be a little tech savvy to get it done. Review Source R Reviewer Solutions Architect Used the software for: 3-5 years ### "Best bang for your buck." August 23, 2023 4.0 Pros The services are easy to sign up and configure at an affordable price point that doesn’t break the bank. Cons The UI is starting to feel dated, so a refresh of the primary interface would be a welcome change. Review Source R Reviewer Software Engineer Used the software for: 3-5 years ### "Very stable" December 20, 2022 5.0 Excelent, Stable Pros Stability, I am having many wholesale accounts, but for anything that must work, I am using Voip MS, with their level of excellent support, even when something does not work immediately, they make it work, I've recommended it for many people who are still enjoying it after years Cons People like to build thing from top to bottom, so in philosophy its a UX issue, although from a software transparency perspective building from bottom to top is better.Keep place in queue (callback) would be a feature I would like to see Review Source Evgeny C. Founder Used the software for: 3-5 years ### "Bad Customer Service Experience with VOIP.MS" November 3, 2021 3.0 We have been using VOIP.MS for over 5 years. The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls, text messaging forwarding to mobile devices was not working correctly. All of this was peaches comparing to the last two weeks when we decided to cancel. Contacted via email to cancel the account and remove all VOIP numbers since we won't be porting; they replied that I need to remove the numbers myself (a few hundred numbers) while I am still being charged for the renewal VOIP numbers. I insisted that they could remove them themselves; they said that I needed to put more funds into the account before they could do it. The bill went in negative because we had a few dollars only when we asked to cancel the account. We put the fund on the budget, but it has been two weeks, and nobody ever got back to us. Contact support again. They said that our ticket was closed. If your options or budget to go with another provider, you may consider other options. VOIP.MS is cheap, and you get what you pay for. Pros Cheap rates, a large number of Canadian numbers available Cons Complicated or outdated UI, zero help from customer support, intermittent service, delays before connecting calls Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.