# Page 3 | VoIP.ms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is VoIP.ms the right VoIP solution for you? Explore 698 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203084/VoIP-ms/reviews --- VoIP.ms 4.8 (698) [View alternatives](https://www.capterra.com/p/203084/VoIP-ms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 3 - Reviews of VoIP.ms ## Showing most helpful reviews Showing 51-75 of 698 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Daniel C. Owner Hospital & Health Care Used the software for: 2+ years ### "A great VoIP and IVR system for small businesses and helps you to look like a big business" August 22, 2023 5.0 Extremely valuable tool for our business. Pros At the start it took some understanding on how to configure the system, however, once you built your first IVR you'll never forget how to do it again. It just works, and it's been very reliable for my business. Cons I don't like how their billing system works. I have to keep feeding flat dollar amounts into their system (this is done automatically) instead of getting just one bill at the end of the billing cycle. This causes headaches for accounting. Review Source Response from VoIP.ms November 8, 2023 Hello, Daniel, Thank you for the glowing review! We're thrilled to hear you're enjoying our VoIP service. VR Verified Reviewer Broker Real Estate Used the software for: 2+ years ### "Customer for 10+ years" August 22, 2023 5.0 I have used VOIP.ms for over 10 years, first implementing it when VOIP was in its infancy. It's been a reliable and cost-effective tool, relative to old legacy systems that were expensive and lacked features. Pros The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow. I utilize the call forwarding and call hunt feature daily. We use a main DID number for the business that serves as the hub, where calls are routed accordingly. We use physical ATAs and softphones in the environment. Cons Softphones and best practices for implementing cost-effective mobile VOIP apps remain a challenge. Review Source Response from VoIP.ms November 24, 2023 Hello, your feedback is invaluable to us. Thanks for taking the time to write a review! MN Marc N. Salesforce developer Information Technology and Services Used the software for: 2+ years ### "Perfect if you know what you are doing" August 22, 2023 5.0 I would not change for any provider even for free. Pros Setup is very complete. You can tweak anything with your phone lines. Cons Billing in USD. Not for everyone. You need to know about networking and telephony before going with them. This is not a service for end users without technological knowledge. Reason for choosing VoIP.ms more flexiblity Review Source Response from VoIP.ms November 17, 2023 Hello, Marc, Your feedback is invaluable to us. Thanks for taking the time to write a review! MS Mark S. Owner Consumer Services Used the software for: 2+ years ### "I Recommend VOIP.MS many times a week" April 28, 2020 5.0 I changed from a different provider because of cost. It soon became obvious that I had also been missing many features which have enhanced my usage of the system. I manage websites and sell website hosting for customers and have encouraged them all to consider Voip.MS. Many now have either local or toll-free numbers with the service. Even though toll-free numbers are not required these days, they tend to show a company in a better light and look more professional. Oftentimes these toll-free numbers are chosen to spell the website, company name or function. Recent examples they used were 1-8xx-KONA-FARM for a farm which gives farm tours. I have need to open a couple of tickets and their response was quick and accurate. Pros Voip.MS has many free features which telephone companies charge for. The software is easy to configure and fairly intuitive. The usefulness and cost savings are one of the largest drawing point. Cons There are only a couple of issues I have had. One is the ability to internally call a ring group, and their time conditions are not based upon my own time zone. These are very minor issues and not deal breakers for me and I have opened Feature Requests for them. Reason for choosing VoIP.ms Callcentric had some options which Voip.MS didn't such as some free inbound numbers in New York and a free fax service. This allowed me to receive free faxes on a DID number. The free DIDs eventually went away. About that time, Voip.MS added a fax service. Review Source Response from VoIP.ms April 29, 2020 Hi Mark, thanks for being a VoIP.ms customer and for your honest review! MP Mathieu P. N/A Oil & Energy Used the software for: 2+ years ### "VoIP.MS my trusted telephonic provider for over a decade" August 22, 2023 5.0 Service has been great for many many years, customer service has always been responsive, price is fair and service, reliable.This is my trusted VOIP provider Pros Customer service is very responsive, the quality of the call routing, and the reliability of the system has always been great. There’s a lot of feature and flexibility available for configuration. There was a denial of service cyber attack a few years back, but I think the team responded in the most appropriate way given the circumstances. Their services have been flawless before and after. Cons Voip.MS is a service for businesses and the residential power user. Not not intended for the common end-user, so knowing that there really isn’t an issue with the services provided. Reason for choosing VoIP.ms Best price to feature ratio and I trust the team behind the company Review Source Response from VoIP.ms November 10, 2023 Hello, Mathieu, your satisfaction is our top priority. Thanks for choosing us! SW Stephen W. Website Developer Online Media Used the software for: 1-2 years ### "Amazing Value for Money" April 28, 2020 4.0 I have had a great experience with VOIP.ms. I transferred my cell phone over to VOIP.ms, and saved a ton. Whenever I had a problem, I used the chat feature for help and they were able to help me figure out the issue every time, and every time the issue had to do with my setup and not the service itself. Overall, I highly recommend this service to folks, I've already signed up a few people, and they love it. Pros VOIP.ms provides VOIP services at an amazing price, making it the obvious choice over any other VOIP service provider. In my opinion, the top benefits are; 1) Price - this is absolutely unbeatable when compared against other options. 2) Control - all features and functionality can be completely controlled by the user. 3) Features - There are so many features included with voip.ms that there are things that I would have never even thought were possible. Call failover, online fax numbers, call attendant features are all available to me making it so that I never miss a phone call. 4) Ability to choose my own devices for making the call. By using this VOIP service, I can choose to either make or receive my phone calls through my existing cell phone, my computer or another VOIP phone of my choosing. This allows me to have various applications of the service throughout my office. Cons Two main cons; 1) I can't use the text features to receive MMS messages or validation codes for logging into accounts. 2) Setting everything up can get very complicated. There is an amazing wiki available, and the customer service is amazing as well which has made it possible for me to set this up on my own, but you need to be a little tech savvy to get it done. Reason for choosing VoIP.ms I switched because the price was amazing and I had control over the features and implementation allowed me to make the change without disrupting my normal way of doing business. Additionally, the quality of the VOIP calls were such that I could sustain the switch with minimal disruption. Review Source Response from VoIP.ms November 2, 2024 Thanks for the positive feedback! We’ll continue to support your needs. NR Nigel R. CEO Information Technology and Services Used the software for: 2+ years ### "Lost trust" July 8, 2023 2.0 Without warning, we were charged 40c a minute for our calls instead of 1c a minute as had been for many years previously. Furthermore the customer support was terrible, and did not consider it a complaint, merely stating it was someone else's responsbility.So we switched all our calls to another provide that still charges in the 1-2c range. Pros We have been using VOIP.MS for well over 10 years. Until recently it was (a) value for money and (b) highly functional. Cons Failure to inform us of a forty-fold increase in price. Reason for choosing VoIP.ms Features -- onward transmission of Caller ID when call diversion in operation. Review Source Response from VoIP.ms July 25, 2023 Hello, Nigel, We want to thank you for your honest feedback, it is essential to us, and we take your concerns seriously. We truly value your loyalty over the years and regret that we fell short of your expectations this time. We understand your frustration and assure you that our team is working diligently to continue to be the most cost-effective VoIP provider, even though we don't have complete control of rates. If you have any further comments, please do not hesitate to contact feedback@voip.ms. We are committed to providing the best service possible and would welcome the opportunity to regain your trust. RP Ryan P. Owner Information Technology and Services Used the software for: 2+ years ### "Great service provider for no-frills Internet telephony" August 22, 2023 5.0 Pros VoIP.ms offers rock solid connectivity using industry standard SIP protocols. There's not a lot differentiating them from the crowd, but sometimes that's exactly what you want. I've used them as a backing provider for softphones and various physical IP phones—they were a breeze to set up and offered plenty of routing and IVR options. Cons SMS support is a relatively recent addition and still doesn't work as well as I'd like. Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS. This is particularly a problem for two-factor auth and other automated messages. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Review Source Response from VoIP.ms November 1, 2024 Thank you! We appreciate your feedback and look forward to serving you always. RP Richard P. Solutions Architect Wireless Used the software for: 2+ years ### "Best bang for your buck." August 22, 2023 4.0 Pros The services are easy to sign up and configure at an affordable price point that doesn’t break the bank. Cons The UI is starting to feel dated, so a refresh of the primary interface would be a welcome change. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Pricepoint Review Source Response from VoIP.ms November 1, 2024 Thank you! Providing excellent service to customers like you is our priority. PW Patrick W. Owner/Managing Member Internet Used the software for: 1-2 years ### "Huge savings and great features compared to legacy POTS line(s)" June 2, 2023 5.0 Overall this has been an excellent service and huge value for the $. Pros At first this was implemented to simply replace one POTS line. However, as we grew a bit and added a couple of remote workers this service has been fantastic. Anywhere that an employee or I can get a decent Internet connection, we can make and receive calls. We use a mix of hard IP phones (used Ciscos) and Zoiper on our Android devices. And the cost is fantastic! We were paying over $100 per month for a single POTS line and having to pay for long distance. That one payment now lasts us over a year of usage on VOIP.ms. Plus we get more features: SMS, voicemail, virtual assistant. Cons It is a bit complex to figure out how to setup the system. I'd also like to be able to use the web portal to upload and send text messages to my customers during emergencies. But they don't support that feature. Reason for choosing VoIP.ms Price and features. Review Source Response from VoIP.ms June 14, 2023 Hello, Patrick! Thank you for taking the time to share your positive experience with us! Your generous words about our service have made our day. If there's anything else we can do to enhance your experience, please let us know. Thank you for your support! PN Pinchas N. Software Engineer Computer Software Used the software for: 2+ years ### "Very stable" December 18, 2022 5.0 Excelent, Stable Pros Stability, I am having many wholesale accounts, but for anything that must work, I am using Voip MS, with their level of excellent support, even when something does not work immediately, they make it work, I've recommended it for many people who are still enjoying it after years Cons People like to build thing from top to bottom, so in philosophy its a UX issue, although from a software transparency perspective building from bottom to top is better.Keep place in queue (callback) would be a feature I would like to see Review Source Response from VoIP.ms December 20, 2022 Thank you very much for your feedback and kind words, Pinchas! Because of customers like you, we can improve and deliver a better service. ES Eric S. Dad Individual & Family Services Used the software for: 2+ years ### "Great service!" August 22, 2023 5.0 It has been great! Very stable and lots of community support for the occaisional time I've had an issue. Pros The price is very reasonable and there's a lot of features included in the base price (I don't use most of them, but I wish I could). Cons For VoIP.ms I wish their accounting was more detailed. And there was Canadian pricing so my costs didn't fluctuate with exchange rate. Not specifically VoIP.ms but VoIP in general isn't a consumer solution so it's really frustrating that Android phones support it half-heartedly and the SMS integration isn't 100%. Reason for choosing VoIP.ms Lower cost, flexibility for me to do what I wanted, supporting a lot of hardware and soft-phones, the comprehensive wiki. Review Source Response from VoIP.ms November 10, 2023 Hello, Eric, Your kind words are greatly appreciated. Thanks for the positive feedback! EC Evgeny C. Founder Information Technology and Services Used the software for: 2+ years ### "Bad Customer Service Experience with VOIP.MS" October 30, 2021 3.0 We have been using VOIP.MS for over 5 years. The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls, text messaging forwarding to mobile devices was not working correctly. All of this was peaches comparing to the last two weeks when we decided to cancel. Contacted via email to cancel the account and remove all VOIP numbers since we won't be porting; they replied that I need to remove the numbers myself (a few hundred numbers) while I am still being charged for the renewal VOIP numbers. I insisted that they could remove them themselves; they said that I needed to put more funds into the account before they could do it. The bill went in negative because we had a few dollars only when we asked to cancel the account. We put the fund on the budget, but it has been two weeks, and nobody ever got back to us. Contact support again. They said that our ticket was closed. If your options or budget to go with another provider, you may consider other options. VOIP.MS is cheap, and you get what you pay for. Pros Cheap rates, a large number of Canadian numbers available Cons Complicated or outdated UI, zero help from customer support, intermittent service, delays before connecting calls Reason for choosing VoIP.ms Price Review Source Response from VoIP.ms November 4, 2021 Greetings Evgeny, we're very sorry to know your experience with us, at least for these recent times, has not been the optimal, please send an email to support@voip.ms with subject Capterra Review so we can check your case and see possible alternatives to assist you, thank you very much! JL Jean L. Enterprise Architect Information Technology and Services Used the software for: 2+ years ### "What A Great Service VoIP.ms Provides" August 22, 2023 5.0 My home phone service is the best I have ever had, with so many features included, and more still that are available for a small fee. Pros While the setup may seem complicated, VoIP.ms provides excellent documentation and help to get things started. I have helped family members, friends, and work colleagues to onboard to VOIP.ms, and they are ALL still using the service. I have not come across any comparable service, nor anything that compares in price. For me, it’s a no-brainer; VOIP.ms is hands-down the best! Cons It requires a reliable internet connection…if you don’t have that, it may not be a good experience. My parents complained a lot, but once they switched ISP’s, they have had no problems. Reason for choosing VoIP.ms I moved from Bell Canada. I’ll admit I was leery at first, given how many features were promised at such a low price. It lived up to the hype! Review Source Response from VoIP.ms November 6, 2023 Hello, Jean, Thanks for the kind words! We're glad to be your chosen VoIP provider. JB Jeff B. Owner Consumer Electronics Used the software for: 2+ years ### "Best Service Option For Me in Canada" August 22, 2023 5.0 My overall experience with Voip.ms over the past 10 years has been very positive. I will continue to be a Voip.ms customer as long as you keep your prices reasonably low and maintain reliability and security. Pros I've been using Voip.ms for over 10 years for my home phone service. Overall, it has been very reliable. I like the ability to customize my options without any extra costs or hassles. Cons I don't have any outstanding negatives to say about Voip.ms. Just keep your prices low and reliability high and I will continue to to be a customer... Reason for choosing VoIP.ms Voip.ms has the most features at the best prices along with very good reliability of service, for my needs and requirements. Review Source Response from VoIP.ms November 6, 2023 Hello, Jeff, your satisfaction is our top priority. Thanks for the wonderful review! PG Paul G. SSE Wireless Used the software for: 1-2 years ### "Low cost and very performant solution" August 25, 2023 5.0 It was easy to integrate older and new devices into the system with no real issues or support. Pros One of the best features of VoIP.ms are the well documented and explanatory Wiki pages allowing to start from scratch new projects with very little support. Cons When navigating the website, it seems that you need to re-enter your user credentials quite often. May be this is needed for security issues to protect hacking. Switched from [Communication API](https://www.capterra.com/p/254200/Communication-API/) Was not easy to talk with someone to solve issues. Review Source Response from VoIP.ms September 15, 2023 Hello, Paul, Thanks for your honest review! Your satisfaction is our goal. Daniel A. Technical Consulting Religious Institutions Used the software for: 2+ years ### "Highly recommended" August 22, 2023 5.0 Pros We got ourselves setup with voip.ms with only a little effort, and it has ticked along with no problems for the last three years, saving us $50 a month over POTS. Cons If I had to pick anything, it is that tweaking configuration to handle different mailboxes, or routing, was a bit fussy, but we ended up not using it. Very minor to the base use-case. Review Source Response from VoIP.ms November 1, 2023 Hello, Daniel, We appreciate your positive words. Thank you for sharing your experience. tC tim C. Owner Information Technology and Services Used the software for: 2+ years ### "great voip service - aimed at technical consumers more than 'end users' to some extent" September 29, 2020 5.0 voip MS is stable / good service. I started using it for my own business use primarily, and then over a period of 5 years I have deployed numerous clients onto VOIP system built around VoipMS platform, with me acting as the service provider/reseller. It is possible to offer a good quality service, with reasonable markup, and still give clients a phone system offering that is \*FAR\* less expensive than traditional telco or 'standard modern voip system pricing' even. ie, most 'big' voip providers who sell direct to consumers, tend to sell for a much higher price point. Pros features are good, price point is very good, they keep adding new features gradually as time passes. The core PBX is sufficiently feature rich to use for modest size deployments (20-ish handsets) and if you need something bigger/fancier then just deploy a PBX Cloud Hosted VM and use VoipMS as your sip trunk provider to feed service to your custom PBX. Support team is responsive to email support queries. Overall the offering is excellent value. Once deployed it tends to "just work" very consistently / reliably. Cons learning how to use the web-admin interface is a bit confusing at first, but once you learn it - it is lean, efficient, easy to use. there are occasional drop calls or call quality issues, but these are very infrequent and most often have to do with problems 'client side' (ie, Busy LAN at client site > congestion > can cause poor call quality if the client site firewall is not setup to do QoS suitable for triaging Voip traffic above other traffic). So this is not a problem with VoipMS so much as a problem with 'insufficiently well configured client sites' or 'sites which lack adequate ISP bandwidth' etc. Review Source Response from VoIP.ms August 18, 2022 Thank you very much Tim. We truly appreciate your honest feedback! AZ Alejandro Z. Internal Services Legal Services Used the software for: 2+ years ### "10+ Year User" August 22, 2023 5.0 I have been using VOIP.ms for more than 10 years for professional and personal uses. I've seen the rise of companies that are branded to specific segments of the VOIP market that cost way more than VOIP.ms and have less functionality/flexibility. You can pretty much set up whatever you want with VOIP.ms, and their chat support has helped me set up some pretty incredible systems. VOIP.ms has been my go to, and I hope will continue to be for my voip needs for years. Pros Long-standing reliability: Have been using VOIP.ms for over a decade for both professional and personal needs.Cost-effective: Offers better value compared to other brands targeting specific VOIP market segments.High functionality and flexibility: Allows for diverse setups and configurations.Exceptional chat support: Assists in setting up advanced systems.Comprehensive VOIP solution: Satisfies a wide range of VOIP needs. Cons Don't really have cons, perhaps there could be a few 'templates' for standard configurations, but honestly it's worked out fine for me for so long just the way it is. Review Source Response from VoIP.ms November 8, 2023 Hello, Alejandro, We're honored by your review. Thanks for sharing your experience! KD Kara D. n/a Wireless Used the software for: 2+ years ### "voipms" August 19, 2022 5.0 been with them since i think 2019 or 2020, i did open my account 1/2 years before but never used the account not sure why but then google voice was going to stop allowing my Incredible PBX to connect to google voice so i ported all my numbers to voipms been here since its an amazing home to park my numbers and use for service. Pros built in PBX at no extra cost unlike other providers, reasonable monthly and prepaid plans Cons wish it had the ability to listen live to calls like FreePBX by using the 555 feature i think its called Chan Spy, but thats just more of a wishful thinking idea. really dont think there are any cons Review Source Response from VoIP.ms December 13, 2022 Thank you very much, Kara. We truly appreciate your honest feedback! And we are very glad our service is meeting your expectations. Louis Paul M. Enterprise Architect Government Administration Used the software for: 2+ years ### "Best value VoIP solution !" August 22, 2023 4.0 inexpensive VOIP solution. Many options difficults to integrate. Pros If you are looking for a VoIP solution with a lot of features. VOIP.ms is the best. Cons difficulty of integration. Too many features hard to understand. Switched from [Communication API](https://www.capterra.com/p/254200/Communication-API/) price Review Source Response from VoIP.ms November 1, 2023 Hello, Louis Paul, We're grateful for your feedback. It's customers like you who helps us to improve. PG Paul G. Animation Director Animation Used the software for: 2+ years ### " VOIP.ms has a been a very good solution for us" November 19, 2023 5.0 Pros We like that we have a phone solution that offers many features for very little money - it's a great value. We're able to screen our calls and then block spam/phishing callers, of which it seems there are a lot these days. The voice quality of the calls is extremely good. Cons I'd don't like that we're still paying for our ported phone number every month. There should have been a one time charge and done. Review Source Response from VoIP.ms November 24, 2023 Hello, Paul, We're grateful for your positive feedback and happy to serve you! JD James D. Regional Director Education Management Used the software for: 2+ years ### "Great replacement for landlines" August 22, 2023 5.0 I like it because it simply works. I don't get bombarded with weird upgrade suggestions, bills and the one time there was a network issue, they notified me before it was a problem. Pros I got sick of the local telephone companies and when I moved to a new internet provider, this was the time to get rid of my phone account once and for all. The price is great, but what I really like is their tech support to help configure the phone line as well at port it from the phone company. Cons It is a little tricky to set up, but then their great customer service made up for that instantly. Reason for choosing VoIP.ms Seemed down to earth focused on great technology rather than marketing hype. Review Source Response from VoIP.ms November 1, 2024 Thanks for the great review! We appreciate your support and look forward to serving you. Steve H. President Entertainment Used the software for: 2+ years ### "Great service at a reasonable cost." August 22, 2023 5.0 Maintaining multiple phone numbers is very easy. Low maintenance service requires very little time. Pros Very easy to use and integrate into your business Cons I have not run into anything that was a problem. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Cost and quality Review Source Response from VoIP.ms October 31, 2023 Hello, Steve, We're grateful for your kind words and look forward to continue serving you in the future. VR Verified Reviewer CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy VoIP for Everyone" August 22, 2023 5.0 It has been smooth and easy. There was a learning curve at the beginning, but it wasn't bad and since then it has all just worked.I have recommended VoIP.ms to several companies I have worked with and will do so again. Pros When looking for a phone provider I found VoIP.ms and decided I liked their features, flexibiilty and price. I like the ease of adding numbers and the control over access. I like all the added features such as voicemail, speech to text, sms via email. Cons Never had any trouble. Never needed customer support beyond reading the FAQ. Reason for choosing VoIP.ms Price and ease of use. Review Source Response from VoIP.ms November 10, 2023 Hello! We appreciate your positive review. We're glad you're enjoying our services! 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