# Page 4 | VoIP.ms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is VoIP.ms the right VoIP solution for you? Explore 697 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203084/VoIP-ms/reviews --- VoIP.ms 4.8 (697) [View alternatives](https://www.capterra.com/p/203084/VoIP-ms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 4 - Reviews of VoIP.ms ## Showing most helpful reviews Showing 76-100 of 697 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "A decent product for small businesses" August 22, 2023 4.0 Pros I liked how it wasn't too cheap but not to expensive either. It had a lot of useful features and we there wasn't anything we would like that wasn't implemented. Cons The user interface does not look good, modern and is not well designed. It looks like a dashboard from 2010, so please work on that. Alternatives considered [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Review Source Response from VoIP.ms November 6, 2023 Hello! We appreciate your positive feedback! Our team works hard to improve. PT Phil T. Principal Consultant Management Consulting Used the software for: 2+ years ### "Cost effective solution for personal and small business use" August 22, 2023 4.0 cost of telephony is the biggest plus with voip.ms. I am very happy with value for money. Pros Voip.ms has a wealth of features that I use sparingly for my personal account and my small business account. The software is easy to configure with good FAQ and canned demos. Cons The system goes down once in a while due to server issues. However voip.ms has a very good e-mail notification system so this issue is not a big deal. It is possible to switch to other servers if needed without too much effort. Reason for choosing VoIP.ms cost and breath of features Review Source Response from VoIP.ms November 7, 2023 Hello, Phil, Your satisfaction is our reward. Thank you for the wonderful feedback. LD Lee D. Sr. Systems Administrator Security and Investigations Used the software for: 2+ years ### "Best VOIP provider around" August 22, 2023 5.0 Fantastic. They have been rock solid, and inexpensive. Pros Easy to use. Simple to setup different DID's, easy to assign the DID's to different Points of Pressence. Quality service at unbeatable rates. Cons Nothing, everything has been golden. Anything I had a hard time with (which was rare). Support was able to assist. Reason for choosing VoIP.ms Better pricing, and better options. Cheap rates, and really good trunking options, including IAX2 or SIP trunks. Review Source Response from VoIP.ms November 1, 2024 Knowing you’re satisfied motivates us to keep improving. Thank you! LT Liviu T. sysadmin Information Technology and Services Used the software for: 2+ years ### "Great VoIP provider" August 22, 2023 5.0 Pros Flexibility for plans, impressive call control, competitive rates Cons Nothing I can think of, except for maybe USD billing, although I am in Canada Review Source Response from VoIP.ms November 24, 2023 Hello, Liviu, It's great to see you're happy with our service. Thanks for the awesome feedback! CC Chris C. Mr Internet Used the software for: 2+ years ### "VoIP Done easily and affordably!" August 22, 2023 5.0 Pros Number porting was very easy, setup was also very easy! Cons I don't believe I've had any negative interactions with the service. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing VoIP.ms Price and feature set Review Source Response from VoIP.ms November 17, 2023 Hello, Chris, We're so grateful for your kind words and glad we could provide excellent service! MB Mike B. Consultant Computer Software Used the software for: 2+ years ### "Good VoIP service for technically inclinded users" April 28, 2020 5.0 Voip.ms offers me the flexibility to route incoming calls to phones, mobiles, or voice mail depending on the caller and the time of day. It also offers cheap outgoing calls. As a small company there are many features we don't use (we don't have a call center or multiple sales agents), but I can see these would be useful if we had more staff. If you are unfamiliar with VoIP you do need some technical knowledge for set-up, but there is lots of technical support around and a useful technical support wiki. Pros Voip.ms offers a flexible bring-your-own-device service for Voip - which means you only pay for what you use, and you can combine their services with others if another VoIP provider provides a particular service you need or provides a better termination rate to some destinations. Once set up, there is little to administer, and it is easy to examine tor export the call detail register to look for abuse or savings. Cons Although incoming robocall numbers can be blocked, the mechanism for doing this is quite awkward, requiring copy and paste operations from the CDR (Call Detail Record) into another form, and adding the number to a group in a phone directory. A dedicated block list is really needed for this use case. A feature to be aware of is that you get to choose between "Premium" and "Value" for outgoing calls, with improved service guarantees for "Premium". Both have always worked well for me, but depending upon your destination the "Premium" may sometimes be cheaper than the "Value" routing. If you make a large number of calls to international destinations, it's worth checking which routing which routing is appropriate. Review Source BF Brendan F. Director of Business Development Hospital & Health Care Used the software for: 2+ years ### "Best VOIP In Town" August 22, 2023 5.0 Outside of the DDOS attack it has been the best service around. I have tried many others and they are either more expensive or very difficult to setup properly with our PBX system. Pros I have looked over all the VOIP providers and checked price. They are the lowest and easiest to setup. Cons The only thing I didn't like was when they had the DDOS attack and my phone lines were down and we did not have any alternative. Review Source Response from VoIP.ms October 31, 2023 Hello, Brendan, We appreciate your review and are delighted to hear you're satisfied with our VoIP solutions. PM Peter M. Senior Design Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Flexible solution provider" June 5, 2023 5.0 I've deployed VoIP.ms in residential, church office and small business environments and have been impressed with the flexibility available in the various configurations required for each of these end users. I am unaware on any other VoIP supplier who offer's per minute billing. This has proven to be a key differentiation against other VoIP offerings as the need for a telephone solution persists, but use of the service declines. Pros Flexibility and its per/minute billing rate. Cons Menu/configuration portal can be a bit confusing to a newer users. Reason for choosing VoIP.ms Cost and configuration simplicity. Review Source Response from VoIP.ms June 14, 2023 Hello, Peter! Thank you for taking the time to leave such a positive review! We're thrilled that our service met your expectations and provided you with great experience in such different environments. We truly appreciate your support! JP Johnny P. Underground miner shaft sinking Mining & Metals Used the software for: 2+ years ### "Voip.ms review best voip service out there" August 22, 2023 5.0 It's simply the best. Pros It's easy to setup and you get total control over your DiD as where pstn phone companies will charge you extra for anything they can, caller ID, voicemail, and more. Cons The android app called Zoiper. I wish we could integrate voip.ms to the phone OS. Review Source Response from VoIP.ms November 8, 2023 Hello, Johnny, We're thrilled to be your go-to VoIP service provider. Thanks for the stellar review! VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Lives up to the sales material" August 22, 2023 5.0 The company has been just what I need -- a solid performer, very little downtime, quick customer support, and a product line that meets my needs. Pros I have been using VoIP.ms for over 10 years and have found them to be the most flexible, easy-to-use provider of the several I've tried. Pricing is straight forward and inexpensive, and the service just works. Cons The former control panel version could be a bit frustrating at times, but the new one is easier to use. Review Source Response from VoIP.ms November 1, 2024 Thank you! Providing great service is our top priority, and we’re glad it shows. MA Matt A. Captain Mechanical or Industrial Engineering Used the software for: 2+ years ### "VOIP.MS, the best voip solution for both individuals and businesses, hands down." April 28, 2020 5.0 Originally, I had sought out a way to keep my own land line number. After using VOIP.MS for a while and realizing how simple and rock solid it was, I began transitioning my family off of the expensive telco's and into sub accounts on VOIP.MS. They can't tell the difference (it just works) except for the huge savings they're seeing. I am now transitioning our small church to VOIP.MS and expect to save several hundred dollars a month for them. Tech support has always been responsive. Feature requests are always considered, though to be honest, most of things I have requested were already available and I just didn't realize! Pros A vast array of features that, while overwhelming at first, are fully explained and easy to implement with the great support site and help files. And you can beat the pricing. Anywhere! Cons Because there are so many features and tools, the dashboard can be quite intimidating. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing VoIP.ms No nonsense pricing, no marketing doublespeak, and the best features for the price in the industry. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) I realized that the traditional phone companies were charging an exorbitant amount for land lines, even when "bundled" (which just means "paying more"). In researching how to use VOIP for a home phone, VOIP.MS came up time and time again. While at first they seemed more complicated and way more that what I needed, the price was almost too good to be true, and the help files and tech support made it very easy switch. I haven't regretted it for a moment! Review Source Response from VoIP.ms April 29, 2020 Hi Matt, thanks for being a VoIP.ms customer and for your honest review! SS Sam S. Chief Technology Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Great value business and home phone VoIP system" April 28, 2020 5.0 Tech support is quick to respond, overall very satisfied with support. Number porting goes quickly and with out issue typically. I would love to see an app for this service, haven't tried 3rd party VoIP phone apps with it yet but I think it has great potential as an enterprise system with the ability to compete with Nextiva, RingCentral, etc. if it just had a pre-packaged app to offer. Pros Extremely low cost, only about 5% of the cost of many competitors. Reliable enough for Fire/Alarm systems and daily use for the entire company! Configurations have a bit of a learning curve, but much of the documentation has been updated recently which helps. Offers many features only found on much more expensive systems such as SMS, Call Recording, etc. but many are in beta. Ring Groups, e911, voicemail to email are all working great and well established. Low cost reliable phone system for your business! Cons Occasionally issues with Polycom VVX series going offline, or needing to switch servers. May be related to a configuration issue/template, as I don't have this issue with any other hardware. Grandstream devices seems to be the most reliable, the best just FYI for whomever reads this. Reason for choosing VoIP.ms Cost, and general feature set is quite good. Definitely not as convenient from an admin perspective as many devices require manual configuration and remote provisioning. But for a small company it's still practical to manage and can't beat the price to features/support offered! Review Source Response from VoIP.ms April 29, 2020 Hi Sam, thanks for being a VoIP.ms customer and for your honest review! JB Jesse B. Language Coach (Cartus). freelance writer (Wiley & Sons) E-Learning Used the software for: 2+ years ### "Convenient Communication" August 22, 2023 5.0 We've been using VoIP for about five years, perhaps more, and we've never had a problem with the service. Also, VoIP enables us to call Europe, which we do frequently, at an extremely low cost, dramatically less than we paid to our previous provider, AT&T. Also, we travel often and VoIP always keeps track of Pros VoIP is very inexpensive and easy to use; we spend around $100.00 per year, an astonishingly low annual amount for a land line. In addition, the company sends an automated message whenever we reach our "balance alert threshold" and funds need to be added. We set our threshold at $10.00. Finally, the VoIP website is user friendly with well labeled drop-down menus. Cons Using VoIP is a totally positive experience. The company has zero negatives. Review Source Response from VoIP.ms November 10, 2023 Hello, Jesse, Thank you for the fantastic review! Our team is delighted to hear such positive feedback. VR Verified Reviewer Telephone Administrator Hospitality Used the software for: 2+ years ### "Trusty and Inexpensive but not for the newbie" August 22, 2023 5.0 I use this for my home phone and my property management business. It has worked reliably for many years. Pros It is dependable and performs exactly as you would expect. It provides services well and can be relied upon to work as it says it will. Cons The website is Clunky and aside from aesthetics has not been updated recently. It shouldn't have to be so hard to reconfigure your lines. Review Source Response from VoIP.ms November 1, 2024 We’re grateful for your feedback. Thanks for choosing us as your VoIP provider! Debbie M. Business Analyst Computer Software Used the software for: 2+ years ### "Great Service" August 23, 2023 5.0 Pros Reliable, customer service is great. Voice quality is very good. No echoes. Cons Failures, Sometimes hard to decipher & fix. Review Source Response from VoIP.ms October 20, 2023 Hello, Debbie, thank you so much for the positive feedback! We're thrilled to hear you're enjoying our service. SD Scott D. President Entertainment Used the software for: 2+ years ### "Value for your money " August 22, 2023 5.0 Pros Excellent does exactly what I expect and provides predictable service performance. Highly recommend VOIP to my clients and business network Cons Totally satisfied with the service pricing customer service and professional services and customer service offered Review Source Response from VoIP.ms November 1, 2024 Thank you for trusting us with your communication needs. We're grateful for customers like you! DS David S. President Financial Services Used the software for: 2+ years ### "VOIP.ms review" April 28, 2020 5.0 We are happy with their service. The telephone help line is good. The last while, we found the chat line is just effective. Pros The fact that everything to do with my PBX is in the cloud is a big plus. The whole system is feature rich, the IVR, the time conditions, evening buying new phone numbers are easily done. Cons We have been a client for over 5 years now. I can not think of any instances where we are not happy with the system. In fact, some frustrations often turn out to be our own user set up errors. Reason for choosing VoIP.ms The other provide seems to have regular outage due to their internet connections, which does not help us as a user. As far as we are concern, the phone is down, not good for business. The other thing is service. They seem to have the same person looking after tech support, sales and billing. It was not easy to deal with. We don't really call them a lot, however, when we do call, we need answers, the "NOW" answer. Review Source Response from VoIP.ms April 29, 2020 Hi David, thanks for being a VoIP.ms customer and for your honest review! Alan T. Commercial Manager Utilities Used the software for: 2+ years ### "VoIP.ms is the best solution to back up your telecommunications needs!" August 22, 2023 5.0 Pros VoIP.ms is simple to use with an extremely powerful portal for configuring advanced services. Cons VoIP.ms suffered from a DDOS attack and was rendered unusable at the time. Hopefully, recovery plans have been put in place so that we are not exposed again! Review Source Response from VoIP.ms November 1, 2024 We’re so happy to hear you’re enjoying the service. Thank you! TY Timon Y. Owner Telecommunications Used the software for: 1-2 years ### "Top notch service VoIP provider!" August 17, 2022 5.0 Pros Voip.ms has been very good to work with, especially their reliable customer support and website that allows me to take care of pretty much everything by myself. Integrating the API with my own software is also a big plus. Thanks VOIP.MS! Cons The customer portal is slightly dated, however its easily manageable after some experience. Reason for choosing VoIP.ms Pricing, and all the included features. Where most providers charge extra for each feature, voip.ms includes everything. Review Source Response from VoIP.ms August 18, 2022 Thank you Timon. Loyal customers like yourself motivate us to get better every day. JMA Jean Mathieu A. Analyst Dev Individual & Family Services Used the software for: 2+ years ### "Switched and never looked back" August 22, 2023 5.0 It has been wonderful for all the time I used it ! It always works and for the rare time the usual server I use was down I had plenty others to switch to. Pros It’s easy to setup and allows me to do complex configurations, we can customize ourself all the different features without having to call the helpdesk. Cons The SMS feature is not really intutive and could be made better, and integrate with more clients. Review Source Response from VoIP.ms November 1, 2023 Hello, Jean Mathieu, Thank you for the glowing review! We're thrilled to hear you're enjoying our VOIP service. jS jack S. Partner Consumer Electronics Used the software for: 2+ years ### "Very powerful yet easy for newbies" August 22, 2023 5.0 I believe anyone who isn't using voip.ms is missing the boat. Pros Although I'm a seasoned user, on occasion I need help with some settings. Tech support is always prompt and accurate. Cons Nothing that comes to mind, but when I think of something I'll let you know. Reason for choosing VoIP.ms Best price/ feature set. Review Source Response from VoIP.ms November 1, 2024 Thank you! We’re so glad to hear you’re enjoying our VoIP service. AK Alex K. Partner Information Technology and Services Used the software for: 2+ years ### "A small business experience with VoIP.ms" April 28, 2020 5.0 We ported existing telephone numbers to VoIP.ms 5 years ago. We added a fax number this year. In the first year we experienced technical issues with analog telephone adapter configuration and router compatibility. We resolved this by switching internet provider as well as with online and personal support from VoIP.ms. In addition to the traditional analog telephones, we also use a 3rd party soft-phone interface that works very well. Pros Flexibility, price and stability are my top 3 likes about the VoIP.ms service. Cons At the current time there is nothing that I dislike. Five years ago, when we first started, there were technical issues. They have since been resolved with help from the excellent VoIP.ms support team. Reason for choosing VoIP.ms We chose VoIP.ms over alternative products because of superior price and flexibility. Although the technical knowledge to configure one's own VoIP.ms connection was more than most people may be comfortable with in the consumer market, we had sufficient technical knowledge to be able to navigate the configuration process. Online WiKi help was very good. For small businesses, it's worth the investment in knowledge. Review Source Steven L. CEO Computer Hardware Used the software for: 2+ years ### "They awesome" August 22, 2023 5.0 Pros Ease of use, works with current pbx system Cons I wish that didn’t charge for SMS and wish didn’t charge per minute/per number cause can add up.. wish could just have One unlimited plan and cover all your lines.. Review Source Response from VoIP.ms November 6, 2023 Hello, Steven, your feedback is invaluable to us. Thank you for taking the time to share your thoughts. EC Everton C. Cloud Engineer Computer & Network Security Used the software for: 2+ years ### "VoIP.ms Best Vopi reseller I experienced!" August 22, 2023 5.0 Customer service is always super helpful. Docs are pretty good. Pros I like the ease of use, the call center manager and the ability to setup autoattendants! Cons Nothing really , maybe no features don't come every month. Review Source Response from VoIP.ms November 7, 2023 Hello, Everton, Your satisfaction is our top priority. Thanks for the wonderful review! AB Arun B. R&D Engineer Telecommunications Used the software for: 2+ years ### "voip.ms, a reliable partner" August 24, 2023 5.0 Great Pros pricing and ease of connectivity foremost. Aside from that a very simple and intuitive user portal. Cons new servers replace old servers. We had to update it at several deployments. Alternatives considered [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) Reason for choosing VoIP.ms online opinions and recommendations Review Source Response from VoIP.ms September 15, 2023 Hello, Arun, Thank you for taking the time to share your positive experience. 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