--- title: "ScreenPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ScreenPal the right Screen Recording solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203114/ScreenPal/reviews/" page_type: "reviews" language: "en" --- ScreenPal 4.4 (102) [View alternatives](https://www.capterra.com/p/203114/ScreenPal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ScreenPal Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews JC James C TeacherEducation Management, 10,001+ employeesUsed the software for: Less than 6 months. “The AI feature - which was in its beta when I used it - saved me a lot of time as it could create captions, titles, chapters, and video descriptions.“ October 23, 2024 md marcos d VFX artistGraphic Design, Self-employedUsed the software for: More than 2 years. “Even if you choose the highest quality, the videos you upload to the repository have some loss of quality.“ December 6, 2023 JA John A Founder, ASK JOFA DigitalMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Additionally, the customer support is truly top-tier—they are responsive, empathetic, and actually listen to user feedback, which is rare to find.“ May 12, 2026 Marco C Managing DirectorTranslation and Localization, 2 - 10 employeesUsed the software for: More than 2 years. “I'm also missing a quicker way to generate GIF previews in order to share videos via email. And finally, I'd like more options to embed videos to emails, because the current iFrame and oEmbed aren't correctly rendered by Gmail, for instance.“ October 15, 2022 JA John A Founder, ASK JOFA DigitalMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The value for money is unbeatable, especially considering how much is included in the editing suite.“ May 12, 2026 JB Jon B OwnerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “Editing live audio imprecise due to lack of proper zoom.“ December 6, 2023 RV Rahul V HeadHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Customer support is fab, and an actual human responds within 24 hours.“ June 16, 2026 SG Scott G Asst.ProfessorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Videos now don't save and can't be converted to a usable format (this used to be very easy). “ May 27, 2024 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anaiis S. Founder Alternative Medicine Used the software for: 1-2 years ### "The Secret Super Powers of Screenpal" February 24, 2025 5.0 Fantastic! One I became comfortable navigating ScreenPal features. Pros What I like most about ScreenPal is hoe it quickly meets 95% of my content creator needs. I am not interested in using Ai for my selective creative content. I use another platform to meet this need. Pls ScreenPal -- don't head for the Ai hills! My CRM allows me to use video links from Screenpal although it 'forces its preference' for' uploading a link from Vimeo. Thought you ought to know. Cons The only challenges I've experienced is on my end. This requires me to have a dedicated external thumb drive with enough TBs to accommodate the video content archives that are too much for ScreenPal 'sharing' links options. Review Source RV Rahul V. Head Hospital & Health Care Used the software for: 2+ years ### "Excellent Value, Flawless Capture & Human Support" June 16, 2026 5.0 I am impressed. I have been a user of this product way back when it was still called Screen Cast O matic. The team has done a wonderful job over the years and I am happy with Screenpal. Pros An excellent value for money product. It records in the counts of 1-2-3 from virtually any screen with perfect capture quality—no hazy lines, lapses, or out-of-sync audio. The save and export functions can run in the background, adding to the convenience. Customer support is fab, and an actual human responds within 24 hours. Cons This is my Go-to for Screen Capture and I am so used to it, that I really don't have any issues with Screenpal. Switched from [Camtasia](https://www.capterra.com/p/203013/Camtasia/) Ease of use and just gets the job done for Screen Capture Review Source LH Lloyd H. Owner Marketing and Advertising Used the software for: 2+ years ### "Price has gone up nearly 500% Ridiculous " September 15, 2023 3.0 Since screenpal have taken over it has been hit-and-miss. When it works it is fine. I use it to review work and mostly screen recording. The thing that really has annoyed me is the price increase of nearly 500% I have been using the app for years but I wont pay 500% more per year for it. Pros It is simple and easy to use and the editing is fast and intuitive.The instant link function is great Cons The new app keeps crashing and locking up, losing the work I have just done. The app won't minimise half the time. Review Source Response from ScreenPal September 20, 2023 Hi Lloyd, thank you for sharing your feedback with us. I am sorry to hear that you have had a bad experience with our software, and I'd like to make sure we help you resolve these issues. I understand that you are on legacy pricing. We've greatly expanded our feature set over the years and believe our pricing is still very affordable given the value of our product, but I can understand that it's challenging to compare pricing from many years ago to our new plans today. My teammate has already reached out to you, and I hope we're able to resolve the issues you're experiencing with the app as soon as possible. Please contact us at support@screenpal.com if we can help you with anything else - thank you! - Rebecca at ScreenPal JA John A. Founder, ASK JOFA Digital Marketing and Advertising Used the software for: 1-2 years ### "Intuitive Video Creation with Top-Tier Support" May 12, 2026 5.0 My experience has been excellent. ScreenPal is my go-to for quick tutorials and sharing ideas through video. The value for money is unbeatable, especially considering how much is included in the editing suite. Even during a period where I had to step away for financial reasons, the team was incredibly supportive and helped me keep my content safe in the cloud. I plan on being a long-term user! Pros What stands out most is how user-friendly the platform is. As someone who isn't a professional editor, I found the screen capture and editing tools very intuitive. It makes it incredibly easy to capture an idea and share it instantly. Additionally, the customer support is truly top-tier—they are responsive, empathetic, and actually listen to user feedback, which is rare to find. Cons The only minor hurdle I’ve experienced was a small glitch in the automated billing system after a plan change, but the support team was very quick to step in and help resolve it manually. I’m looking forward to seeing even more advanced local export options in the future! Review Source JA Jeffrey A. Software Developer Senior Higher Education Used the software for: 1-2 years ### "ScreenPal is awesome but could use some improvement" March 24, 2025 4.0 Love the AI features and the video hosting platform. Screen recording is sometimes a bit buggy on a macOS platform Pros Cross platform recording software recorder Cons Does not work well with our MDM solution Switched from [Camtasia](https://www.capterra.com/p/203013/Camtasia/) Cost savings and multi-platform nature made it easy to make Quick Refence Guides Review Source Tolu A. Digital marketing consultant Internet Used the software for: 6-12 months ### "Easy to use Screen Recorder" June 24, 2022 5.0 I have used Screencast-O-Matic for recording digital product reviews on YouTube and for making short tutorials and it has worked well. What I like the most about it is how it allows me to make edits on the recorded video very easily, making the video look professional. Pros Screencast-O-Matic makes it so easy to record any part of your screen and edit your recordings. I use it for recording some of my tutorial videos or making digital product review videos for YouTube. You can record your webcam or external camera, import your own videos or stock videos, audio, add text, shapes, etc and save all your files online. You can also upload to YouTube directly if you chose to. Cons Some of the features in the paid version are available for free on other platforms, but if money isn't the issue, then it is worth paying for. Not recommended if you want to stream games. Switched from [FlashBack Express](https://www.capterra.com/p/203150/Flashback-Express/) I was looking for an alternative that could speed up the video editing process. Review Source Marco C. Managing Director Translation and Localization Used the software for: 2+ years ### "Essential tool for our video production" October 15, 2022 5.0 I'm using SOM to create all our company's screencasts, tutorials and short presentation videos. It's intuitive, fast, and does everything we need (with the above exceptions). Pros I especially like the video editor, whose interface is uncommon, but really comfortable to use, different from any other tool I considered. And you have tons of options to create very sophisticated videos. Cons Right now, when you overlay an element to your video (such as another video or an image), you don't see its coordinates, so it's difficult to create 2 different videos with elements in the same spot. I'm also missing a quicker way to generate GIF previews in order to share videos via email. And finally, I'd like more options to embed videos to emails, because the current iFrame and oEmbed aren't correctly rendered by Gmail, for instance. Reason for choosing ScreenPal Because it's Java based and we can use it on all company's computers, regardless of their OS. Switched from [Zight](https://www.capterra.com/p/154298/CloudApp/)[Loom](https://www.capterra.com/p/191187/Loom/) I'm still using both CloudApp and Loom, but when we need a proper video editor, we only use SOM. Review Source JM Joe M. Solution Architect Computer Software Used the software for: 2+ years ### "My go-to for screen recording and editing" June 18, 2026 5.0 Great product, small footprint, doesn't hog your machine, only ever had to contact support once and they came back within a few hours and answered my question Pros Price is great, features in the product are perfect for me, recording screen captures and some cleanup Cons Haven't found anything I don't like, been using it for about three years and it's always been great to work with Review Source JN Jean-Pierre N. Instructional Designer Higher Education Used the software for: I used a free trial ### "ScreenPall works like Magic" December 11, 2025 5.0 Great tool for screen recording, video recording, and tutorials for education or content creation purposes. It is a user-friendly software that doesn't require extensive training to use. Pros Screenpal is user-friendly; you don't need training to learn how to use it. It is a great software for creating screen recordings, videos, and step-by-step instructions. Cons The free version allows users to record only 15 minutes of video and put watermarks on all recorded videos. Review Source AB Aaron B. CEO Non-Profit Organization Management Used the software for: 2+ years ### "My favorite simple screen recording software" December 23, 2024 5.0 Pros So easy to use and creates high quality professional screen recordings with some nice options to integrate your webcam in different ways. Cons Obviously there are more advanced professional options on the market, depending on your goals, but for a simple solution this is about as good as it gets. Review Source LJL Lars J L. ICT Advicer Education Management Used the software for: 2+ years ### "A user-friendly video editing tool for all my needs" November 18, 2024 5.0 I use it often to make small tutorial videos and edit them on the fly. I find the software versatile and easy to use. Pros I find ScreenPal has a very user-friendly interface, making it easy for beginners like me to start recording and editing videos without a steep learning curve. I use the edit options very much, as it offers a variety of editing features, such as trimming, overlays (text and blur), and sound managment, which are intuitive and quick to use. Cons i don't see any cons as far as my use considers. it might be a little to little options for more advanced users, but for my use it is all good. Review Source JC James C. Teacher Education Management Used the software for: Less than 6 months ### "Excellent user experience" October 23, 2024 5.0 It has been great. I think it is overall user friendly and intuitive. I have a few minor gripes, but they are not so bad that I would want to find another video capture software. Pros The AI feature - which was in its beta when I used it - saved me a lot of time as it could create captions, titles, chapters, and video descriptions. As an educator, this ability is nearly invaluable. Cons The ScreenPal logo at the end of my videos. Review Source CJ Cindy J. Content Creator Publishing Used the software for: 2+ years ### "Screen Pal is an excellent choice for AI podcast/video creators." April 17, 2024 5.0 I've been with Screencast-o-matic/Screen Pal for several years now. You cannot beat it for content creation on a budget. Overall, I love the quality my video/podcasts have compared to similar content creating software. Pros Screen Pal is easy to use, offers music, and had drag and drop options for content creating. Once my AI generated book chapter is recorded I can create a video/podcast in about five minutes using Screen Pal. Cons Well I don't like change and when Screencast-o-matic switched over to Screen Pal I had to relearn how to use it. But in the end its twice as fast to drop and drag all my content into the story board. I'd also love more music selection specifically for podcast creators. But overall I still love the music feature as it adds so much. Review Source EL Eduardo L. Teacher E-Learning Used the software for: 2+ years ### "My review of ScreenPal" December 21, 2023 5.0 It is very good. I started using the product many years ago (when it was Screencastomatic and have not left since. Pros E-learning: The ease with which I can create videos to train colleagues, present e-learning courses, provide useful guidance, introduce material, and the like. Personal: The ease with which I can create family videos uploading video files and / or photos. Adding music: I like the music offered by Screenpal. Cons I have not come across something I do not like. Review Source DSR DESAM SUDHAKAR R. AUTHOR E-Learning Used the software for: 1-2 years ### "AUDIOVISUALS " April 18, 2024 4.0 Excellent , but much more to improved in respect of incorporation of more HD quality pictures in stock library and AI tools Pros All features of screenpal are good. But Video editing feature is impressive. Incorporation of AI tools for text , picture and video generation will make it unbeatable Cons Poor stock library with no science topics involved. Scientist pics are not at all available Review Source tH tim H. pres E-Learning Used the software for: 2+ years ### "Love Screenpal" December 20, 2023 5.0 used it for 5+ years and it allows us to quickly create quality content Pros ease of use - so easy! we build courses and mini modules for about 5 product lines and client are always blown away by our response time Cons not sure maybe more features like AI at some pt Review Source EM Edmund M. IT / ICT Facilitator Education Management Used the software for: 2+ years ### ""Powerful and best screen recorder not out of date"" August 9, 2021 5.0 Overall: I have used it for sometime now to support my classrooms demonstrations and presentations. Pros Pros: This is a wonderful tool with uncomplicated interface that takes very short time to open or load Cons Cons: I don't think there is any problem with this tool. I have used it daily and has given me the best result in my field of work. Review Source VR Verified Reviewer Technical Support Information Technology and Services Used the software for: 6-12 months ### "Screencast-O-Matic review by amateur QA" December 14, 2020 5.0 Very satisfied, hope to see more from Screencast-O-Matic in the future and that it will get more tools for editing, so I can further enhance my recordings. Pros Screencast-O-Matic is good Software, with whose use I was able to quickly record and edit some ( mainly ) short videos of encountered issues on Web Sites for one QA platform. Editing was very fair, nice, easy and fast as well and I was able to provide videos of high quality for my employer, who was very satisfied with the end result. I do hope that makers of this Software will continue their good work and even further upgrade it with some new options ( for further editing for instance ). Cons At the moment i do not have any negative thoughts about this product, as it was very good for my daily use and has provided me with the best result imaginable in that area of work. Review Source BD Beth D. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Reliability has gone downhill" October 31, 2023 3.0 It used to be amazing. But, now, I am really disappointed. I want a reliable service that I can count on. Pros I liked actually being able to use it when I was able to. These days, the software will not install. And when it finally does, it freezes and will not work. If they are having problems, it should be announced on their website. Cons No longer functions and I have no idea when/if customer service will respond. It is extremely disappointing. I will be looking for a reliable service. Review Source RH Roger H. owner Entertainment Used the software for: 2+ years ### "Buyer beware!!" October 20, 2022 2.0 Tech support was polite but useless. The overall experience seems to deteriorate with time. Pros It links well with YouTube and downloads nicely to my desktop Cons About a year ago the program refused to use my camera and would freeze if I tried. I had to hard quit the program to get out of it. Recently it started to quit/freeze when I tried to truncate and begin to record a new section of a production rendering the software pretty useless. Review Source MP Melissa P. Director Real Estate Used the software for: Less than 6 months ### "Customer support non existent, 4 tickets raised no response, lost all my channels after rebarnding" April 11, 2023 3.0 Painful, and lost all my historical files after the upgrade/rebranding they had recently. No customer support Pros Good software but the backend management is a big letdown, I am writing this to warn others who fall for this product based on a good previous track record! Cons I lost all the files I recorded and after the re-branding still, nothing has been fixed.I am also being asked to upgrade to the paid version, and I am a paid version holder. Total mess, I would stay away from their ad the new owners, and whoever bought them up making a mess of it. Reason for choosing ScreenPal It was a recommendation but i guess before the re branding, it was a good software.I am writing this to warn others who fall for this product based on a good previous track record! Review Source MM Millicent M. Systems Support Consultant Information Technology and Services Used the software for: Less than 6 months ### "My experience " October 30, 2022 3.0 I'm happy with the product and shared my experience withy colleagues who will also be using it Pros The product is easy to use, I like the fact that I can demonstrate functionalities of the system to the users Cons I can't seem to get the responders out of my SharePoint to comment and give feedback Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Ease of use Review Source RB Robert B. CMIO Computer Software Used the software for: 2+ years ### "Screen capture and video creation for e-learning" October 23, 2023 5.0 I've used ScreenPal since the early Screencast-O-matic days. I've made hundreds and hundreds of videos. I like the tools and the flexibility. I always get 2 thumbs up from my collegues and from end users! Pros ScreenPal does what it is advertised to do. It is easy to learn, the settings are intuitive, and there are tons of help resources built in. Cons At this time there are no cons. The old version would sometimes be clunky but they've fixed it. It's all good now! Review Source Sedalia C. Continuous Improvement Quality & Safety Manager Hospital & Health Care Used the software for: 2+ years ### "Very User Friendly Video Recording Solution" February 16, 2023 5.0 If we include retakes, I've recorded hundreds of videos using Screencast-O-Matic. If you're considering it, just give it a try! Pros Ease of use and convenience are the first things that come to mind with Screencast-O-Matic. New users don't require any training - it's intuitive. Cons The video editing options could be improved. Review Source FS Felipe S. Architect Architecture & Planning Used the software for: 2+ years ### "Really good video recording and editor" September 30, 2020 4.0 I have the app in my toolbars desktop and it doesn't take me more than one clic and adjusting the window to have my recordings ready to go Pros I use to record a lot of videos from the web to keep useful lessons and technical tutorials. This is the easiest way to do it, easy to install, easy to record and save and easy to edit it, make screenshots if needed Cons It{s sometimes difficult to avoid editing and trimming videos afterwards because is the recording screen is on the video you want to record and you can't clic easily to start the original video at the same time Reason for choosing ScreenPal I tried OBS Studio, but it is complex in every way to use, at least for the newcomers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.