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"Outstanding customer support"
Barbara C. - Administrator and BookeeperMarch 1, 2024
STARTING PRICE
A$17.99
per month
per user
EASE OF USE
4.6/5
Based on Capterra user reviews
TOP RATED
Amaka is featured in 1 Capterra Shortlist rankings
Capterra Shortlist charts the highest-rated and most popular products to help you create a better software list.
Amaka is a powerful, cloud-based platform that allows business owners, professional accountants, and bookkeepers to automate accounting operations. Thanks to its unique integration technology and support model, Amaka brings affordable enterprise-level automation solutions to SMBs on a global scale.
Provider
Amaka IO
Located In
Australia
Foundation
2015
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation
Support
Chat, Knowledge Base, FAQs/Forum
Hospitality and retail business owners with the running POS systems, and their accountants and bookkeepers.
Content Source: Amaka
Green rating bars show the winning product based on the average rating and number of reviews.
Amaka Reviews
Pros
Amaka's Customer Service is superb. Sensitive content hidden] was super lovely and was able to rectify my issue quickly and efficiently and saved me HEAPS of time trying to solve it myself.
For my most recent experience, I worked with [sensitive content hidden] who is great to work with as she is very responsive, helpful, and understands the systems very well.
The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing.
The customer support is amazing. The support person have clearly outlined the issues that was rasied, and was able to solve it within matter of minutes.
Cons
Missing records: after integration, some of my transactions were missing.
Lack of choice with how to customise the fee processing or the account codes that they were mapped against.
There were a few errors with syncs but all sorted once discussed with Customer service.
I may have difficulties in the future when I make changes in Xero and then require these changes to be reflected in Square for future transactions.
"Excellent Saas"
Pros: Revel POS <> Xero Revel POS <> Google Sheets (live report exports)
Cons: No portal to configure mapping. Just need to talk to support (pretty easy).
"Outstanding customer support"
Pros: Ease of use and support for any issues that we may have.
Cons: Integration can stop if there is any change and needs to be rectified with customer support.
"Trial of MYOB to WooCommerce"
Pros: Support to get started and have many options and multiple integrations
Cons: Little documentation available. A little expensive for the basics compared to other option.
"Integrations a Breeze"
Overall: Always pleasurable, very quick to respond to questions, super helpful and genuinely kind.
Pros: The customer services is the absolute best, [sensitive content hidden] has been super helpful, kind and supportive. The service goes above and beyond and I’m not left to feel silly bit understanding something. Seriously the best customer service I’ve ever experienced.
Cons: No cons as far as I’m concerned! Happy with everything.
"Reconciliation issues"
Pros: Helpful, polite, timely service. Friendly support staff.
Cons: I have no negative comments to make about Amaka
