--- title: "Amaka Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amaka the right API Management solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203136/Amaka/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Amaka 4.8 (154) [View alternatives](https://www.capterra.com/p/203136/Amaka/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Amaka Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews RE Rachel E Owner, Principle PractitionerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “I really appreciate the kind and personalised service, especially given that my integration is provided for free.“ February 13, 2026 SC Sophia C Office ManagerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It was slightly difficult for me to integrate square and xero as instructions were not as straightforward as I wanted it to be on the website.“ January 25, 2024 RE Rachel E Owner, Principle PractitionerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “Any time I've had an issue I am provided with outstanding communication from their team and great troubleshooting assistance.“ February 13, 2026 SD Susaanne D Client BookkeeperAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “It stopped syncing due to an unmapped tax code and it would not let me access the mappings.“ January 25, 2024 CG Celisha G OWNERAlternative Medicine, Self-employedUsed the software for: I used a free trial. “I was pleasantly pleased with the help with integration, explanation of how to reconcile the accounts as square transactions come into the bank, and the explanation of the services offered to make reconciliations easier.“ September 9, 2024 BC Barbara C Administrator and BookeeperFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Integration can stop if there is any change and needs to be rectified with customer support.“ March 1, 2024 BD Biokou Mathieu D OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Square-Xero integration: ability to connect my Square transactions to Xero effortlessly.“ January 11, 2024 NC Nicole C Management AccountantAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “There was a glitch in the integration 3 months now. And we've tried to contact through the Stripe help to no avail.“ October 16, 2023 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex G. Founder Accounting Used the software for: 2+ years ### "Excellent Saas" March 9, 2023 5.0 Pros Revel POS <> Xero Revel POS <> Google Sheets (live report exports) Cons No portal to configure mapping. Just need to talk to support (pretty easy). Review Source LA Leanne A. Head Groomer of Dogs Events Services Used the software for: 6-12 months ### "Amaka - thank you for helping me do a historical sync for MYOB and lots of other help" November 6, 2024 5.0 I have found that Amaka has been there when I need them. Recently I moved from Xero to MYOB for this financial year but I was really worried that when I finally got a chance to do all my book work that the syncing between my bank account and MYOB had stopped. I was so relieved when Lyle at Amaka could do a historical sync for me. I was up and running in no time thanks to Lyle and Amaka. There are so many software apps and systems for small businesses that are great but when they don't work or you don't understand something trying to get support from them is often long and arduous. NOT with Amaka. Not only do they set up 1:1 appointments but they chase you if you've become busy running your business. Thanks Amaka. Pros They are really helpful which is great because a lot of small businesses don't have IT support so its wonderful to know we can rely on Amaka for the software services they provide. Cons You can't get a 1:1 consult on the day you find the issue BUT that's because they are so busy helping other people. On the upside they pursue you if you forget to attend because life in your small business has taken over. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) I moved from Xero to MYOB and AMAKA helped me unbelievably. Review Source MN Maria N. Director Retail Used the software for: Less than 6 months ### "Xero integration" March 4, 2022 3.0 Apart from the excellent customer service, there was extremely poor communication of the integration for Xero users, especially small business owners who do their own bookkeeping. Pros Not applicable. \[SENSITIVE CONTENT\] Cons I was never consulted when Xero integrated with Amanka and therefore continued BAU for 3 months without knowing Square and Xero were not syncing. My quarterly BAS which has been lodged with the ATO is out and integration was complex and transactions duplicated. \[SENSITIVE CONTENT\] in your support services was outstanding and went above and beyond to help me. Review Source AB Amy B. Accountant Accounting Used the software for: Less than 6 months ### "\[sensitive content hidden\] was FANTASTIC" May 24, 2023 5.0 Very Positive Pros \[sensitive content hidden\] was always helpful and very efficient Cons Not having access to the software myself and only being able to provide spreadhseet info Reason for choosing Amaka I am not sure why the \[sensitive content hidden\] went with Amaka Review Source RE Rachel E. Owner, Principle Practitioner Alternative Medicine Used the software for: 2+ years ### "Amazing Assistance in Troubling Shooting Integration Issues" February 13, 2026 5.0 I had issues with an integration, reached out for assistance and was provided a timely respond with professional and excellent service. It took a few different attempts to sort out my issues but we got there. I really appreciate the kind and personalised service, especially given that my integration is provided for free. Highly recommend. Pros The integration for software I require is provided by Amaka for free. Any time I've had an issue I am provided with outstanding communication from their team and great troubleshooting assistance. Cons Honestly, nothing! I am always very pleased with the help I have received over the years. I can't fault the service, nor the amazing support team. Thank you! Review Source SD Sam D. CEO Hospitality Used the software for: 6-12 months ### "great service and support" October 29, 2024 5.0 Pros super efficient, great support team and availability Cons That its not available for all my desired integrations! Review Source Anita L. Owner Accounting Used the software for: Less than 6 months ### "Simple and Automatic" June 12, 2020 5.0 My client wanted to code the Square transactions into different sales accounts and once set up Amaka does this automatically with little coding to be done in Xero. Pros The simplicity and automation. Once set up correctly there is only a couple steps to reconcile the transactions, the rest is automated. Each transaction is split into stock items and then coded to the correct chart of account without me having to do it manually. Cons The set up was a tad confusing but the support I received was very helpful. Reason for choosing Amaka The reviews and the demonstration sold me. Review Source Xhenis R. Operations Food & Beverages Used the software for: Less than 6 months ### "Great product, amazing support team!" November 27, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] from the support team was beyond amazing! She helped the business migrate from the legacy integration into the Amaka integration. I really appreciate that she made sure in detail that everything was set-up properly and even cleaned up my bookkeeping for the transition period so that I have no work on my side. I can't thank her enough for her support. Pros I was using a legacy integration (with another company) which was a pain to deal with! The Amaka automation is much more clever in its workings and saves me a lot more time! Cons None so far - I am really liking the product Review Source Gordon C. National Retail Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Customer Service" November 6, 2023 5.0 Excellent. They solve my issues whenever I've booked an appointment. Pros The terrific customer service. I could not possibly do this on my own. Amaka are extremely helpful and polite whilst helping. Cons Only the length of time to obtain an appointment. Sometimes that can be as long as a week, but that's life and I work around it. This is no fault of Amaka's. Review Source Jess T. Chief Marketing Officer Food & Beverages Used the software for: 6-12 months ### "Great Product & Customer Service" June 16, 2020 5.0 Pros I love the way data is presented in a manner that allows for in-depth dice & slice in order to retrieve the valuable insights we seek. Cons Being limited to a month's worth of data to download at a time. However, not a big issue. Review Source SA Su A. Management Accountant Consumer Services Used the software for: 2+ years ### "Easiest software" January 30, 2023 5.0 Would recommend and continue using Pros The fact that we can set it up once and not worry about it again is great. More importantly, the customer service is amazing if we ever want to update anything. Cons It would be easier if we had access to update account codes on our own and access to the platform itself Review Source KT Kay T. Owner Dairy Used the software for: 1-2 years ### "Square Integration" May 9, 2024 5.0 Pros Customer service is excellent. Very responsive. Cons No problems with Amaka. Perhaps the timeframe of booking a session but really this didn't pose too much of an issue. Review Source DK Daithi K. Manager Food Production Used the software for: 6-12 months ### "Bumpy start but got it sorted" October 30, 2023 5.0 customer service is very responsive, very helpful Pros A bumpy start because the settings tocapture VAT on the Sage integration were'nt set correctly. Now it works away quietly recording everything correctly Cons setting up the integration was a little confusing Review Source SF Sophia F. General Manager Wine and Spirits Used the software for: 2+ years ### "Great customer service" May 19, 2022 5.0 Angel was really helpful in helping me to understand the integration, and patient with explaining the different elements. Pros This has reduced the manual sales recording and reconciliation process plus the unlimited customer support. Cons It would be good if there were written, step-by-step explanations. That said, the live customer support is much more helpful. Review Source MN Minh N. Accountant Hospitality Used the software for: 2+ years ### "Customer Support" March 1, 2022 5.0 Great Pros Customer support is delicate and supportive Cons A bit confusing when first starting but got help from the customer support. Review Source AW Amanda W. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing customer support" June 21, 2023 5.0 Pros I took over a Xero / Square Amaka integration and there were quite a few things that I didn't understand how to fix. I contacted the team and had \[sensitive content hidden\] help me every step of the way. They're very clear, proactive and responsive. Nothing is too difficult Cons I am not sure yet, I haven't used it long enough Review Source AT Alex T. Owner Retail Used the software for: 2+ years ### "Solved my problem quickly and professionally" August 1, 2023 5.0 Integrating Square transactions with Xero Pros In the background, don't have to worry about it. It is there doing it's function. Cons I usually don't know it is there doing it's job so there is really nothing I like least. Review Source MO Malerie O. Xero Cloud Accounting Specialist / Accounting Technician Accounting Used the software for: 6-12 months ### "Set up with Francis" February 24, 2022 5.0 The support is above all my expectations. Will always refer clients to Square and Amaka. Pros I love how awesome the Square support staff are there to help you if you are struggling with integrating or have any questions at all. They are so happy to help. It is a fantastic software to be able to present to clients because Square's support is top notch and it is easy to reconcile/understand the integration. It is a win win when we understand the software. Cons When individuals who are just getting started get set up with the software before talking to their accountants, we have had some issues with tax rates that clients have created, but are incorrect. Most of these are solved through troubleshooting with Square support, but I wonder if there is any type of wording when clients go and create accounts like, "It is advised you connect with your accountant/bookkeeper before setting up tax rates". I haven't set up a Square account from start to finish for a client so I apologize if this is already presented. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Amaka Inexpensive Review Source TLE Tania Leanne E. Proprietor Ranching Used the software for: Less than 6 months ### "Xero and Square integration " July 27, 2023 5.0 Pros The ease of having someone help me navigate the integration in a non threatening manner Cons Nothing to comment on - I have only had one dealing with them Review Source BP Bruce P. Director Events Services Used the software for: 1-2 years ### "Xero Integration " September 27, 2022 5.0 Excellent Pros \[SENSITIVE CONTENT\] made the process easy and comforting on what to do and how to do it and was patient with my lack of technical skills - thank you! Cons Nothing at all - the platform has catered for our needs Review Source GS George S. Bar Owner Food & Beverages Used the software for: 6-12 months ### "Loyverse to Quickbooks online integration" May 28, 2022 4.0 Customer service has never failed me, always finds a solution to any problem i might have. Pros Batch processing so I can ensure each days entries are correct, rather than being flooded with hundreds of daily sales entries. Cons There were a few errors with syncs but all sorted once discussed with Customer service. It is however important to check that the sync occured correctly on a daily/weekly basis. Review Source MJ Marcus J. Accountant Retail Used the software for: 2+ years ### "Integration" May 17, 2023 5.0 Amaka has a great support team that is very knowledgeable on the integration between Square and Xero. For my most recent experience, I worked with \[sensitive content hidden\] who is great to work with as she is very responsive, helpful, and understands the systems very well. Thanks for everything! Pros Very great customer service and integration support. Cons Being in a different time zone from Amaka is probably the only minor limitation, however it is not a major concern. Review Source DH DeniElle H. Barista/Business Owner of Cafe Hospitality Used the software for: Less than 6 months ### "Amazing Intergration Specialists" August 30, 2023 5.0 My specialist \[sensitive content hidden\] was amazing & helpful with every process. Pros Fast and effective integration management between Square & Xero. Helpful and friendly specialists who make fixing back-end problems a breeze. Highly recommend as I have learned a lot through this process of things that I have been doing wrong for years as well as diagnosing and completely fixing my Intergrations. Worth every cent and can save a lot of time and hassle to have to figure it out yourself. Cons Nothing during the process was disliked. Review Source CM Crystal M. Bookkeeper Accounting Used the software for: 2+ years ### "Great Customer Service" September 5, 2023 4.0 Great. Pros Very helpful, patient and helped me with my problem. Cons Good Service, no complaints. Thank you. Review Source PNE Prince Nishchal E. CEO & Founder Food & Beverages Used the software for: 1-2 years ### "Excellent Customer Service" September 14, 2022 5.0 Have had a very good experience with Customer support. They have been exceptional at times in responding in a very timely manner to any queries raised. Pros The automated ticketing system, feedback on ticket status and customer service. Cons Don't usually login to the software as interaction is normally done over emails directly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.