--- title: "Amaka Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amaka the right Integration solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/203136/Amaka/reviews/" page_type: "reviews" language: "en" --- Amaka 4.8 (154) [View alternatives](https://www.capterra.com/p/203136/Amaka/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Amaka Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews CG Celisha G OWNERAlternative Medicine, Self-employedUsed the software for: I used a free trial. “I was pleasantly pleased with the help with integration, explanation of how to reconcile the accounts as square transactions come into the bank, and the explanation of the services offered to make reconciliations easier.“ September 9, 2024 SC Sophia C Office ManagerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It was slightly difficult for me to integrate square and xero as instructions were not as straightforward as I wanted it to be on the website.“ January 25, 2024 RE Rachel E Owner, Principle PractitionerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “I really appreciate the kind and personalised service, especially given that my integration is provided for free.“ February 13, 2026 SD Susaanne D Client BookkeeperAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “It stopped syncing due to an unmapped tax code and it would not let me access the mappings.“ January 25, 2024 RE Rachel E Owner, Principle PractitionerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “Any time I've had an issue I am provided with outstanding communication from their team and great troubleshooting assistance.“ February 13, 2026 BC Barbara C Administrator and BookeeperFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Integration can stop if there is any change and needs to be rectified with customer support.“ March 1, 2024 CG Celisha G OWNERAlternative Medicine, Self-employedUsed the software for: I used a free trial. “I like the quality service in helping me understand the Square and Xero integration.“ September 9, 2024 NC Nicole C Management AccountantAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “There was a glitch in the integration 3 months now. And we've tried to contact through the Stripe help to no avail.“ October 16, 2023 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex G. Founder Accounting Used the software for: 2+ years ### "Excellent Saas" March 9, 2023 5.0 Pros Revel POS <> Xero Revel POS <> Google Sheets (live report exports) Cons No portal to configure mapping. Just need to talk to support (pretty easy). Review Source LA Leanne A. Head Groomer of Dogs Events Services Used the software for: 6-12 months ### "Amaka - thank you for helping me do a historical sync for MYOB and lots of other help" November 6, 2024 5.0 I have found that Amaka has been there when I need them. Recently I moved from Xero to MYOB for this financial year but I was really worried that when I finally got a chance to do all my book work that the syncing between my bank account and MYOB had stopped. I was so relieved when Lyle at Amaka could do a historical sync for me. I was up and running in no time thanks to Lyle and Amaka. There are so many software apps and systems for small businesses that are great but when they don't work or you don't understand something trying to get support from them is often long and arduous. NOT with Amaka. Not only do they set up 1:1 appointments but they chase you if you've become busy running your business. Thanks Amaka. Pros They are really helpful which is great because a lot of small businesses don't have IT support so its wonderful to know we can rely on Amaka for the software services they provide. Cons You can't get a 1:1 consult on the day you find the issue BUT that's because they are so busy helping other people. On the upside they pursue you if you forget to attend because life in your small business has taken over. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) I moved from Xero to MYOB and AMAKA helped me unbelievably. Review Source MN Maria N. Director Retail Used the software for: Less than 6 months ### "Xero integration" March 4, 2022 3.0 Apart from the excellent customer service, there was extremely poor communication of the integration for Xero users, especially small business owners who do their own bookkeeping. Pros Not applicable. \[SENSITIVE CONTENT\] Cons I was never consulted when Xero integrated with Amanka and therefore continued BAU for 3 months without knowing Square and Xero were not syncing. My quarterly BAS which has been lodged with the ATO is out and integration was complex and transactions duplicated. \[SENSITIVE CONTENT\] in your support services was outstanding and went above and beyond to help me. Review Source AB Amy B. Accountant Accounting Used the software for: Less than 6 months ### "\[sensitive content hidden\] was FANTASTIC" May 24, 2023 5.0 Very Positive Pros \[sensitive content hidden\] was always helpful and very efficient Cons Not having access to the software myself and only being able to provide spreadhseet info Reason for choosing Amaka I am not sure why the \[sensitive content hidden\] went with Amaka Review Source RE Rachel E. Owner, Principle Practitioner Alternative Medicine Used the software for: 2+ years ### "Amazing Assistance in Troubling Shooting Integration Issues" February 13, 2026 5.0 I had issues with an integration, reached out for assistance and was provided a timely respond with professional and excellent service. It took a few different attempts to sort out my issues but we got there. I really appreciate the kind and personalised service, especially given that my integration is provided for free. Highly recommend. Pros The integration for software I require is provided by Amaka for free. Any time I've had an issue I am provided with outstanding communication from their team and great troubleshooting assistance. Cons Honestly, nothing! I am always very pleased with the help I have received over the years. I can't fault the service, nor the amazing support team. Thank you! Review Source SD Sam D. CEO Hospitality Used the software for: 6-12 months ### "great service and support" October 29, 2024 5.0 Pros super efficient, great support team and availability Cons That its not available for all my desired integrations! Review Source JN John N. Partner Accounting Used the software for: 6-12 months ### "Love Amaka" November 2, 2024 5.0 Love it and highly recommended. Makes life so much easier Pros Proactive team, great communication and very efficient and reliable Cons More features could be added down the track Review Source Anita L. Owner Accounting Used the software for: Less than 6 months ### "Simple and Automatic" June 12, 2020 5.0 My client wanted to code the Square transactions into different sales accounts and once set up Amaka does this automatically with little coding to be done in Xero. Pros The simplicity and automation. Once set up correctly there is only a couple steps to reconcile the transactions, the rest is automated. Each transaction is split into stock items and then coded to the correct chart of account without me having to do it manually. Cons The set up was a tad confusing but the support I received was very helpful. Reason for choosing Amaka The reviews and the demonstration sold me. Review Source Xhenis R. Operations Food & Beverages Used the software for: Less than 6 months ### "Great product, amazing support team!" November 27, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] from the support team was beyond amazing! She helped the business migrate from the legacy integration into the Amaka integration. I really appreciate that she made sure in detail that everything was set-up properly and even cleaned up my bookkeeping for the transition period so that I have no work on my side. I can't thank her enough for her support. Pros I was using a legacy integration (with another company) which was a pain to deal with! The Amaka automation is much more clever in its workings and saves me a lot more time! Cons None so far - I am really liking the product Review Source Gordon C. National Retail Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Customer Service" November 6, 2023 5.0 Excellent. They solve my issues whenever I've booked an appointment. Pros The terrific customer service. I could not possibly do this on my own. Amaka are extremely helpful and polite whilst helping. Cons Only the length of time to obtain an appointment. Sometimes that can be as long as a week, but that's life and I work around it. This is no fault of Amaka's. Review Source SA Su A. Management Accountant Consumer Services Used the software for: 2+ years ### "Easiest software" January 30, 2023 5.0 Would recommend and continue using Pros The fact that we can set it up once and not worry about it again is great. More importantly, the customer service is amazing if we ever want to update anything. Cons It would be easier if we had access to update account codes on our own and access to the platform itself Review Source KT Kay T. Owner Dairy Used the software for: 1-2 years ### "Square Integration" May 9, 2024 5.0 Pros Customer service is excellent. Very responsive. Cons No problems with Amaka. Perhaps the timeframe of booking a session but really this didn't pose too much of an issue. Review Source DK Daithi K. Manager Food Production Used the software for: 6-12 months ### "Bumpy start but got it sorted" October 30, 2023 5.0 customer service is very responsive, very helpful Pros A bumpy start because the settings tocapture VAT on the Sage integration were'nt set correctly. Now it works away quietly recording everything correctly Cons setting up the integration was a little confusing Review Source SF Sophia F. General Manager Wine and Spirits Used the software for: 2+ years ### "Great customer service" May 19, 2022 5.0 Angel was really helpful in helping me to understand the integration, and patient with explaining the different elements. Pros This has reduced the manual sales recording and reconciliation process plus the unlimited customer support. Cons It would be good if there were written, step-by-step explanations. That said, the live customer support is much more helpful. Review Source MN Minh N. Accountant Hospitality Used the software for: 2+ years ### "Customer Support" March 1, 2022 5.0 Great Pros Customer support is delicate and supportive Cons A bit confusing when first starting but got help from the customer support. Review Source AW Amanda W. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing customer support" June 21, 2023 5.0 Pros I took over a Xero / Square Amaka integration and there were quite a few things that I didn't understand how to fix. I contacted the team and had \[sensitive content hidden\] help me every step of the way. They're very clear, proactive and responsive. Nothing is too difficult Cons I am not sure yet, I haven't used it long enough Review Source AT Alex T. Owner Retail Used the software for: 2+ years ### "Solved my problem quickly and professionally" August 1, 2023 5.0 Integrating Square transactions with Xero Pros In the background, don't have to worry about it. It is there doing it's function. Cons I usually don't know it is there doing it's job so there is really nothing I like least. Review Source MO Malerie O. Xero Cloud Accounting Specialist / Accounting Technician Accounting Used the software for: 6-12 months ### "Set up with Francis" February 24, 2022 5.0 The support is above all my expectations. Will always refer clients to Square and Amaka. Pros I love how awesome the Square support staff are there to help you if you are struggling with integrating or have any questions at all. They are so happy to help. It is a fantastic software to be able to present to clients because Square's support is top notch and it is easy to reconcile/understand the integration. It is a win win when we understand the software. Cons When individuals who are just getting started get set up with the software before talking to their accountants, we have had some issues with tax rates that clients have created, but are incorrect. Most of these are solved through troubleshooting with Square support, but I wonder if there is any type of wording when clients go and create accounts like, "It is advised you connect with your accountant/bookkeeper before setting up tax rates". I haven't set up a Square account from start to finish for a client so I apologize if this is already presented. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Amaka Inexpensive Review Source PT Patty T. Director Publishing Used the software for: Less than 6 months ### "User friendly" September 19, 2023 4.0 Pros Easy to use, UI is user friendly, reply is quick Cons A bit inconvenient that once I cancelled my premium subscription, I cannot revert back to free subscription automatically, but need to start a new integration, but unable to use original account name in Xero Review Source SD Susaanne D. Client Bookkeeper Accounting Used the software for: Less than 6 months ### "Customer Service" January 25, 2024 4.0 Easy to set up the integration initially and everything worked well for some time. It stopped syncing due to an unmapped tax code and it would not let me access the mappings. After speaking to Hani, I was given clear instructions on how to reauthenticate my account and it allowed me to check the mappings. It has hopefully solved my issues and I now know what to do in future if it happens again. Pros Hani in Support was quick to respond to my email regarding an issue with Xero integration. She gave me clear instructions on how to reconnect Xero to Square and it solved my problem. Cons It's a little clunky and can be a bit slow Review Source TI Toshio I. Senior Bookkeeper Accounting Used the software for: 2+ years ### "Amaka support for Square-Xero" July 28, 2022 4.0 Overall happy to have Amaka support, can't imagine how Square would survive without Amaka (Squrae support / sales team is awful, no customer support or their product development road maps never considers tax obligations & requirement in any other countries other than US) Pros Amaka has great customer support where the team can actually help us through online meeting Cons I wish if the email communication can be slightly easier. I found it is always easier to book a session, but never get enough information via email somehow... but Square itself needs some review on surcharge and tax setting (for non-US customer). They process surcharge as Tax and it creates the tax never exists in the real world, and it ruins tax calculation hence the POS becomes not possible to integrate with accounting system (as it counts Tax incorrectly as well as sales). Review Source RW Robert W. Acupuncturist / Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Square + Xero Integration makes reconciling effortless!" January 20, 2022 5.0 It is hard to believe how helpful \[SENSITIVE CONTENT\] has been. We had two chats over skype and I gave her access to Xero as support so she was able to clean up a few mistakes I had created. She explained everything in wonderful detail with screen shots included! She must have spent many hours and I was not charged anything at all. Pros \[SENSITIVE CONTENT\] from Amaka helped me set up the integration. Once it was setup, my daily sales from square are automatically reconciled in Xero. It's like magic! Cons Nothing so far! Everything seems to work seamlessly, the way I imagined an integration of Xero and Square would work. This is awesome! Review Source JB Josiah B. Co-Owner Food & Beverages Used the software for: Less than 6 months ### "Amazingly easy and superb customer support!!" January 5, 2023 5.0 Customer support was incredibly helpful and kind! Pros Amaka makes syncing Square to QuickBooks amazingly simple! I didn't expect it to be so easy to match Square data with bank deposits, but it was VERY easy! Cons I didn't like that it wouldn't sync past Square transactions with QuickBooks, but customer support helped me with this!! Reason for choosing Amaka Amaka offered a free plan! Review Source SL Scott L. Bookkeeper Accounting Used the software for: 1-2 years ### "Great support" March 3, 2022 5.0 Very good Pros Very useful integration between Xero and Square Cons Multiple locations can be tricky to set up Review Source WL Will L. Owner/Operator Sports Used the software for: Less than 6 months ### "Save Time and Money!" July 17, 2023 5.0 My CSR, \[sensitive content hidden\], was knowledgeable and helpful. She guided me through the integration and then volunteered to finish a part of the process that needed to be completed manually. She actually followed through and I did not have to waste time tracking her down. She was the one keeping me informed as processes were completed. It was refreshing to have a company and person who actually seemed to care about their customers. What an awesome experience, I highly recommend this service! Will L. Pros Amaka saved me time and money setting up Square. Cons I have not used it long enough, so far the service has been great! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.