# Smart Tribune Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Smart Tribune Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/203139/Smart-Tribune

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# 

 Smart Tribune Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Smart Tribune

## What is Smart Tribune?

Smart Bot is a more efficient way to resolve customer issues because it can adapt its responses in real-time based on the nature of the conversation & also know when it’s the right time to move the conversation over to a living, breathing customer service agent. Smart Bot uses sophisticated algorithms to instantly recognize the intent behind customer inquiries in order to surface the most relevant responses possible, all in an incredibly fluid, lifelike, and conversational manner.

## What is Smart Tribune used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€15000

Per User, Per Year

Free trial  
not available

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Do you work for Smart Tribune?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smart-tribune.com/en/&name=Smart Tribune)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Smart Tribune

4.4 (11)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

€15000

Per User, Per Year

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (11)

Ease Of Use

5.0 (73)

Value For Money

4.3 (10)

Value For Money

4.9 (70)

Customer Service

4.9 (11)

Customer Service

5.0 (70)

## Smart Tribune alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[UChat](https://www.capterra.com/p/239947/UChat/)

[4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/239947/UChat/)

[Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019191/Denser-AI/)

[Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/)

[4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10020420/Darwin-AI/)

[View all alternatives](https://www.capterra.com/p/203139/Smart-Tribune/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Content Management

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Customizable Branding

Add customized logos and colors to align with company branding

Smart Tribune 17 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

AI-based platform which conducts a conversation via auditory or textual methods

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Tools that provide relevant information at specific times to support judgments and courses of action

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Analyze and gain insights into data in real-time

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Edit text as needed

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.2 (11)

4.2

Based on 11 reviews

## Pricing

Value for money

4.3 (10)

Basic

€15,000

Per User,Per Year

Value for money

4.3 (10)

4.3

Based on 10 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Google Chat](https://www.capterra.com/p/175800/Chat/)[

Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[

Elastic Enterprise Search](https://www.capterra.com/p/226058/Swiftype/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (11)

4.9

Based on 11 reviews

## User reviews

Overall rating

4.4

Based on 11 reviews

Filter by rating

5(4)

4(7)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

OR

odile r.

Responsable Satisfaction Client

Online Media

### "Smart Tribune, une très bonne solution pour accompagner nos clients"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 27, 2021

La mise en place des FAQ a été un gros chantier mais facilitée par l'offre Smart Tribune. Les stat qui découlent de l'utilisation permettent de rester très à jour de la satisfaction client.

Pros

Facilité d'intégration des données (fonctionnalités, rapidité). Lisibilité pour l'utilisateur final. Equipe très dynamique et très à l'écoute d'un point de vue Commercial et Accompagnement du projet. Complémentarité, Propositions complémentaires avec les différentes Smart.

Cons

Il serait appréciable de pouvoir copier des fiches, imprimer des fiches avec les images, donner un ordre de tri qui ne soit pas uniquement le niveau d'utilisation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LP

Laurent P.

Project Manager

Banking

### "Un bon outil qui mériterait d'être plus flexible"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 27, 2021

Pros

Disponibilité de l'équipe lors du déploiement Outil clé en main pour des FAQ simples Bonne intégration visuelle Back-office simple et intuitif

Cons

Paramétrage difficile pour les besoins les plus complexes (utilisation des tags, boutons de contact dynamique, plusieurs FAQ) Nécessité de faire appel au support pour modifier certains wording Impossibilité de personnaliser (CSS) certains blocs Certaines statistiques et données ne sont pas exploitables (verbatim) Paramétrage pour SEO laborieux Certaines fonctionnalités basiques manquent (impossibilité de chercher dans une réponse dans le back-office, classement des FAQ pas intuitif)

Reasons for choosing Smart Tribune

Tarification connue à l'avance Bonne impression générale

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VZ

Virginie z.

Head of Business Excellence

Real Estate

### "Utile, simple et orienté utilisateur "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

Je suis très satisfaite de l'outil FAQ Dynamique et de la collaboration avec Smart Tribune. Écoute, disponibilité, réactivité et orientation satisfaction client. L'outil est simple à mette en œuvre et ensuite à utiliser. Il améliore significativement l'expérience utilisateur des internautes sur le site Internet et en interne, il est un outil de Knowledge Management et de montée en compétence avec la constitution et rédaction de la base de connaissances.

Pros

Simplicité d'utilisation pour les clients : clients internes métiers et utilisateurs finaux : internautes.

Cons

Plus de fonctionnalités sur le modules statistiques : s'inspirer des fonctionnalités Google Adword

Reasons for choosing Smart Tribune

Je connaissais les fondateurs et j'avais confiance : les points forts ont été le relationnel, la qualité du produit et l'adaptabilité des interlocuteurs pour comprendre nos besoins et la négociation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Thibaut C.

UI/UX Designer

Banking

### "Répond a notre besoin "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 27, 2021

Accompagnement client et SEO

Pros

J'ai apprécié la facilitation d'utilisation du backoffice pour une personne lambda.

Cons

Le manque de personnalisation possible post mise en production. Ainsi que dans les questions / réponses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Sandrine R.

Responsable Marketing Digital

Computer Games

### "Smart Tribune : partenaire FAQ"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 18, 2020

Excellente expérience : la gestion de projet est extrêmement bien mené, nous avons été accompagné de A à Z par le customer manager.

Pros

La facilité d'implémentation sur notre site / Le rendu esthétique / La personnalisation des questions-réponses et de l'arborscence / les qualités SEO.

Cons

La première version était un peu compliquée à prendre en main. Depuis la mise en place de la V2, nous sommes satisfaits à 100% : le back office est simple et intuitif.

Alternatives considered

[Inbenta](https://www.capterra.com/p/158902/Inbenta/)

Reasons for choosing Smart Tribune

Rapport qualité prix / Simplicité de la solution

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VG

Vanessa G.

responsable digital

Renewables & Environment

### "Un outil de gestion simple des FAQ"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 11, 2020

Pros

Un front simple et intuitif pour le visiteurs du site Un back office simple pour le métier Des statistiques précises quanti et quali sur la fréquentation des faq

Cons

L'affiche en front pour l'utilisateur pourrait être plus rapide

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AV

Alexia V.

EMEA Customer Care Project Manager

Retail

### "Retour d'expérience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 30, 2020

Pros

J'apprécie Smart tribune pour sa facilité de prise en main pour les utilisateurs et la rapidité avec laquelle la FAQ peut être mise en place. Les reportings proposés sont aussi une solide base d'information pour améliorer les contenus.

Cons

Il n'est pas possible de supprimer un article et cela est vraiment nécessaire pour faire le "ménage" dans le back office. L'évolution est en cours.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Maryse M.

Responsable Production & Pilotage Service Client

Transportation/Trucking/Railroad

### "Simple, pratique, fiable, à l'écoute ! "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 29, 2020

Bonne expérience, relations simples, agréables et réactives ! En un mot : simplicité !

Pros

intégration simple dans le site, simple à mettre à jour, fonctionnalité de mise en avant de questions, fiabilité et une équipe à l'écoute et réactive... ;) Développement avec l'équipe d'une base de connaissance pour nos conseillers !

Cons

le back office (vivement la nouvelle version tant attendue :) ) permettant notamment d'avoir davantage de stat, un meilleur système de recherche et une mise en forme plus sympa du contenu des Q&R :)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jeremie C.

Directeur Marketing et Produit

Financial Services

### "Une solution FAQ simple et efficace"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2020

Pros

Pratique et efficace, on déploie et on maintient facilement toutes les questions / réponses. Facile à déployer, aussi bien sur la page FAQ qu'en "push". La nouvelle interface du back-office est claire et simple à prendre en main. Le paramétrage est souple et permet un affichage fin sur chaque page.

Cons

Un plugin wordpress natif serait top (on a développé le notre du coup). La version 1 du back-office était peu ergonomique (mais remplacée par la nouvelle vraiment top).

Reasons for choosing Smart Tribune

Rapport qualité / prix

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NN

NATHALIE N.

Directrice de la Relation Client

Transportation/Trucking/Railroad

### "Efficace pour nous et surtout pour les clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2020

Pros

Facilité de mise en oeuvre et de mise à jour dans l'administration des questions / réponses Accompagnement Statistiques et pilotage Modèle éco en accord avec la marque

Cons

Peut être la rapidité de réponse du back office mais il est mis à jour donc c'est réglé

Reasons for choosing Smart Tribune

Démo, accessibilité, facilité, accompagnement, flexibilité, multiplicité des briques /options (Faq interne, externe, webcallback, intégration téléphonie ...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

:zap: Thierry M.

Responsable Innovation Expérience Client

Oil & Energy

### "Une équipe au top au service d'une plateforme facile et fiable"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 27, 2020

La création, modification, mise en avant d'une FAQ est simplissime. La fiabilité de la plateforme est sans faille : aucun arrêt de service en plus de 4 ans de partenariat ! L'équipe projet et les experts techniques sont à la fois très disponibles, compétents et à l'écoute des besoins.

Pros

L'intégration à notre site web (et à notre espace client avec des configurations techniques distinctes) pour nos FAQs particuliers et professionnels (2 bases de connaissances) est claire et sans problème. Le back office est très facile à prendre en main (5 minutes), la nouvelle version 2020 est encore plus conviviale. Less accès contextuels aux FAQs (dans les formulaires de contact, ou via un moteur de recherche "stand alone" par exemple) sont très pratiques.

Cons

Le SEO des FAQs pourrait être améliorés, même si l'utilisation de SEO4AJAX a résolu pas mal de soucis que nous avions auparavant. La nouvelle version du Back Office (début 2020) n'a pas encore toutes les fonctionnalités qu'avait la précédente version, mais ça ne saurait tarder. Les modifications en masse (eg. mise à jour d'un numéro de téléphone) seraient intéressantes à développer.

Reasons for choosing Smart Tribune

Excellent feeling avec l'équipe avant-vente, solution technique moderne et prix placé. Pas déçu de notre choix !

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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