--- title: "Smart Tribune Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smart Tribune Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/203139/Smart-Tribune/" page_type: "product" language: "en" --- # Smart Tribune Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smart Tribune ## What is Smart Tribune? Smart Tribune expertly combines cutting-edge technology with a bespoke human touch to amplify a brand’s end-to-end customer service experience. Our team of customer service and technology experts has built the industry’s smartest customer self-service solutions, all powered by the latest advancements in artificial intelligence, machine learning, and natural language processing, to help brands reduce tier-1 support requests, increase conversions & improve SEO rankings. ## What is Smart Tribune used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smart Tribune?[Manage this product listing](https://www.g2.com/products/smart-bot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smart Tribune 4.4 (11) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €15000 Per User, Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.7 (3,691) Value For Money 4.3 (10) Value For Money 4.5 (2,283) Customer Service 4.9 (11) Customer Service 4.6 (2,177) ## Smart Tribune alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Confluence](https://www.capterra.com/p/136446/Confluence/) [4.5 (3,720)](https://www.capterra.com/p/136446/Confluence/reviews/) Starting price $5.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136446/Confluence/) [View all alternatives](https://www.capterra.com/p/203139/Smart-Tribune/alternatives/) ## FAQs about Smart Tribune Overview ### Which roles and teams benefit most from Smart Tribune? Smart Tribune is most used by customer experience leaders, customer service managers, and digital marketing teams that need to improve self-service and streamline support operations. Project managers and business excellence leaders use it to coordinate knowledge workflows, while UI/UX and innovation roles refine help journeys, content discoverability, and customer satisfaction. Answer based on 11 reviews Overview ### What company size and specific industries is Smart Tribune built for? Smart Tribune is designed for larger businesses with at least 300 employees that need to share knowledge base content for both internal teams and external customer support. The description does not name specific industries, so its target audience is best understood as enterprise-level organizations focused on customer experience management. Features and Usability ### What are the key features of Smart Tribune? Smart Tribune offers a chatbot, online booking, and confirmations/reminders for customer interactions and scheduling. It also includes knowledge base management, self-service portal, and content management, plus access controls/permissions, customizable branding, multi-channel communication, real-time analytics, and reporting tools such as activity dashboards, trend analysis, and visual analytics. Integrations ### Which third-party tools and platforms does Smart Tribune integrate with? Smart Tribune integrates with 7 third-party tools and platforms, including Elastic Enterprise Search, Google Chat, Messenger, Microsoft Teams, Salesforce Starter, Slack, and WhatsApp. Its catalog covers search, messaging, collaboration, and CRM connections for teams that need to link support and communication channels. Getting Started and Support ### What training and onboarding options does Smart Tribune offer? Smart Tribune provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Smart Tribune offer? Smart Tribune provides email/help desk and phone support. No reviewer feedback is available for support topics, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 14,228 Chatbot reviews Not all appointment scheduling tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Smart Tribune offers **Online Booking**, making it easier for customers to schedule appointments without manual back-and-forth. However, it does not include **Appointment Management** or **Calendar Management**. Instead, the product provides **Confirmations/Reminders** (**50%**), which can help reduce missed appointments and keep customers informed throughout the scheduling process, helping businesses save staff time and maintain more consistent booking follow-through. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Chatbot AI-based platform which conducts a conversation via auditory or textual methods Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Smart Tribune 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Text Editing: Edit text as needed - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.2 (11) 4.2 Based on 11 reviews ## Pricing Value for money 4.3 (10) Basic €15,000 Per User,Per Year Value for money 4.3 (10) 4.3 Based on 10 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Chat](https://www.capterra.com/p/175800/Chat/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Elastic Enterprise Search](https://www.capterra.com/p/226058/Swiftype/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (11) 4.9 Based on 11 reviews ## User reviews Overall rating 4.4 Based on 11 reviews Filter by rating 5(4) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OR odile R. Responsable Satisfaction Client Online Media ### "Smart Tribune, une très bonne solution pour accompagner nos clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2021 La mise en place des FAQ a été un gros chantier mais facilitée par l'offre Smart Tribune. Les stat qui découlent de l'utilisation permettent de rester très à jour de la satisfaction client. Pros Facilité d'intégration des données (fonctionnalités, rapidité). Lisibilité pour l'utilisateur final. Equipe très dynamique et très à l'écoute d'un point de vue Commercial et Accompagnement du projet. Complémentarité, Propositions complémentaires avec les différentes Smart. Cons Il serait appréciable de pouvoir copier des fiches, imprimer des fiches avec les images, donner un ordre de tri qui ne soit pas uniquement le niveau d'utilisation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LP Laurent P. Project Manager Banking ### "Un bon outil qui mériterait d'être plus flexible" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 27, 2021 Pros Disponibilité de l'équipe lors du déploiement Outil clé en main pour des FAQ simples Bonne intégration visuelle Back-office simple et intuitif Cons Paramétrage difficile pour les besoins les plus complexes (utilisation des tags, boutons de contact dynamique, plusieurs FAQ) Nécessité de faire appel au support pour modifier certains wording Impossibilité de personnaliser (CSS) certains blocs Certaines statistiques et données ne sont pas exploitables (verbatim) Paramétrage pour SEO laborieux Certaines fonctionnalités basiques manquent (impossibilité de chercher dans une réponse dans le back-office, classement des FAQ pas intuitif) Reasons for choosing Smart Tribune Tarification connue à l'avance Bonne impression générale Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VZ Virginie Z. Head of Business Excellence Real Estate ### "Utile, simple et orienté utilisateur " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2021 Je suis très satisfaite de l'outil FAQ Dynamique et de la collaboration avec Smart Tribune. Écoute, disponibilité, réactivité et orientation satisfaction client. L'outil est simple à mette en œuvre et ensuite à utiliser. Il améliore significativement l'expérience utilisateur des internautes sur le site Internet et en interne, il est un outil de Knowledge Management et de montée en compétence avec la constitution et rédaction de la base de connaissances. Pros Simplicité d'utilisation pour les clients : clients internes métiers et utilisateurs finaux : internautes. Cons Plus de fonctionnalités sur le modules statistiques : s'inspirer des fonctionnalités Google Adword Reasons for choosing Smart Tribune Je connaissais les fondateurs et j'avais confiance : les points forts ont été le relationnel, la qualité du produit et l'adaptabilité des interlocuteurs pour comprendre nos besoins et la négociation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TC Thibaut C. UI/UX Designer Banking ### "Répond a notre besoin " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 27, 2021 Accompagnement client et SEO Pros J'ai apprécié la facilitation d'utilisation du backoffice pour une personne lambda. Cons Le manque de personnalisation possible post mise en production. Ainsi que dans les questions / réponses. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Sandrine R. Responsable Marketing Digital Computer Games ### "Smart Tribune : partenaire FAQ" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2020 Excellente expérience : la gestion de projet est extrêmement bien mené, nous avons été accompagné de A à Z par le customer manager. Pros La facilité d'implémentation sur notre site / Le rendu esthétique / La personnalisation des questions-réponses et de l'arborscence / les qualités SEO. Cons La première version était un peu compliquée à prendre en main. Depuis la mise en place de la V2, nous sommes satisfaits à 100% : le back office est simple et intuitif. Alternatives considered [Inbenta](https://www.capterra.com/p/158902/Inbenta/) Reasons for choosing Smart Tribune Rapport qualité prix / Simplicité de la solution Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VG Vanessa G. responsable digital Renewables & Environment ### "Un outil de gestion simple des FAQ" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2020 Pros Un front simple et intuitif pour le visiteurs du site Un back office simple pour le métier Des statistiques précises quanti et quali sur la fréquentation des faq Cons L'affiche en front pour l'utilisateur pourrait être plus rapide Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AV Alexia V. EMEA Customer Care Project Manager Retail ### "Retour d'expérience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 Pros J'apprécie Smart tribune pour sa facilité de prise en main pour les utilisateurs et la rapidité avec laquelle la FAQ peut être mise en place. Les reportings proposés sont aussi une solide base d'information pour améliorer les contenus. Cons Il n'est pas possible de supprimer un article et cela est vraiment nécessaire pour faire le "ménage" dans le back office. L'évolution est en cours. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Maryse M. Responsable Production & Pilotage Service Client Transportation/Trucking/Railroad ### "Simple, pratique, fiable, à l'écoute ! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2020 Bonne expérience, relations simples, agréables et réactives ! En un mot : simplicité ! Pros intégration simple dans le site, simple à mettre à jour, fonctionnalité de mise en avant de questions, fiabilité et une équipe à l'écoute et réactive... ;) Développement avec l'équipe d'une base de connaissance pour nos conseillers ! Cons le back office (vivement la nouvelle version tant attendue :) ) permettant notamment d'avoir davantage de stat, un meilleur système de recherche et une mise en forme plus sympa du contenu des Q&R :) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jeremie C. Directeur Marketing et Produit Financial Services ### "Une solution FAQ simple et efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2020 Pros Pratique et efficace, on déploie et on maintient facilement toutes les questions / réponses. Facile à déployer, aussi bien sur la page FAQ qu'en "push". La nouvelle interface du back-office est claire et simple à prendre en main. Le paramétrage est souple et permet un affichage fin sur chaque page. Cons Un plugin wordpress natif serait top (on a développé le notre du coup). La version 1 du back-office était peu ergonomique (mais remplacée par la nouvelle vraiment top). Reasons for choosing Smart Tribune Rapport qualité / prix Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NN NATHALIE N. Directrice de la Relation Client Transportation/Trucking/Railroad ### "Efficace pour nous et surtout pour les clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 Pros Facilité de mise en oeuvre et de mise à jour dans l'administration des questions / réponses Accompagnement Statistiques et pilotage Modèle éco en accord avec la marque Cons Peut être la rapidité de réponse du back office mais il est mis à jour donc c'est réglé Reasons for choosing Smart Tribune Démo, accessibilité, facilité, accompagnement, flexibilité, multiplicité des briques /options (Faq interne, externe, webcallback, intégration téléphonie ... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. :zap: Thierry M. Responsable Innovation Expérience Client Oil & Energy ### "Une équipe au top au service d'une plateforme facile et fiable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2020 La création, modification, mise en avant d'une FAQ est simplissime. La fiabilité de la plateforme est sans faille : aucun arrêt de service en plus de 4 ans de partenariat ! L'équipe projet et les experts techniques sont à la fois très disponibles, compétents et à l'écoute des besoins. Pros L'intégration à notre site web (et à notre espace client avec des configurations techniques distinctes) pour nos FAQs particuliers et professionnels (2 bases de connaissances) est claire et sans problème. Le back office est très facile à prendre en main (5 minutes), la nouvelle version 2020 est encore plus conviviale. Less accès contextuels aux FAQs (dans les formulaires de contact, ou via un moteur de recherche "stand alone" par exemple) sont très pratiques. Cons Le SEO des FAQs pourrait être améliorés, même si l'utilisation de SEO4AJAX a résolu pas mal de soucis que nous avions auparavant. La nouvelle version du Back Office (début 2020) n'a pas encore toutes les fonctionnalités qu'avait la précédente version, mais ça ne saurait tarder. Les modifications en masse (eg. mise à jour d'un numéro de téléphone) seraient intéressantes à développer. Reasons for choosing Smart Tribune Excellent feeling avec l'équipe avant-vente, solution technique moderne et prix placé. Pas déçu de notre choix ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.