--- title: "virtualQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about virtualQ Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/203143/virtualQ/" page_type: "product" language: "en" --- # virtualQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) virtualQ ## What is virtualQ? virtualQ is the market leader for B2B customer support software, specializing in call support pre-call, sequencing and prioritizing calls, and managing call loads. Our AI-based product portfolio enhances customer experience and optimizes operational efficiency through services like virtual waiting services, appointment booking services, voice-based IVR, voice automation assistants, call volume peak management, and more. Clients can experience as much as an 8% increase in CSAT within 3 months. ## What is virtualQ used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €2500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for virtualQ?[Manage this product listing](https://www.g2.com/products/virtualq/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### virtualQ 0.0 VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price €2500 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (3) Value For Money 0.0 (0) Value For Money 4.4 (0) Customer Service 0.0 (0) Customer Service 4.5 (0) ## virtualQ alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (591)](https://www.capterra.com/p/135366/ActivTrak/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features AI summary Based on 14,228 Appointment Scheduling reviews Capterra data shows that buyers of Appointment Scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) virtualQ supports **Appointment Management**. However, it does not include **Calendar Management** or **Online Booking**. Its **Appointment Management** feature helps businesses coordinate bookings, keep scheduling details organized, and manage appointment workflows more efficiently, providing teams with a clearer way to handle customer appointments and reduce administrative effort. Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Automatic Call Distribution Distribute/route/connect calls Email Offers the ability to send unlimited emails directly from the server without incurring any additional cost. Inbound Call Center A call center that primarily receives calls, typically customer service focused IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Queue Management Monitor wait time and abandonment for incoming requests that have not been routed virtualQ 8 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automatic Call Distribution: Distribute/route/connect calls - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. ## Pricing Basic €2,500 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.