--- title: "Chatway Live Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatway Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/203175/PAYD/" page_type: "product" language: "en" --- # Chatway Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatway Live Chat ## What is Chatway Live Chat? Chatway Live Chat is a cloud-based live chat and AI chatbot platform that helps businesses communicate with website visitors in real time. Teams can manage conversations from multiple channels, including live chat, email, and Facebook Messenger, all from a single inbox. Chatway Live Chat supports AI-powered chatbots that handle visitor questions around the clock, even outside business hours. Agents can view visitor details, share files, assign conversations to teammates, and use saved replies to respond quickly. The platform suits small to midsize businesses across retail, services, and e-commerce that want to improve customer support and engage website visitors more effectively. ## What is Chatway Live Chat used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatway Live Chat?[Manage this product listing](https://www.g2.com/products/chatway-chatway-live-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatway Live Chat 3.8 (4) VS. [### ClickPay](https://www.capterra.com/p/233967/ClickPay/) [5.0 (4)](https://www.capterra.com/p/233967/ClickPay/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 5.0 (4) Value For Money 3.5 (4) Value For Money 5.0 (3) Customer Service 4.3 (4) Customer Service 5.0 (3) ## Chatway Live Chat alternatives [Marqeta](https://www.capterra.com/p/205120/Marqeta/) [1.0 (1)](https://www.capterra.com/p/205120/Marqeta/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205120/Marqeta/) [Splitit](https://www.capterra.com/p/211949/Splitit/) [4.5 (2)](https://www.capterra.com/p/211949/Splitit/#reviews) Starting price $1.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211949/Splitit/) [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) ## FAQs about Chatway Live Chat Overview ### What company size and specific industries is Chatway Live Chat built for? Chatway Live Chat is designed for businesses of all sizes, from individual users and small teams to large enterprises. It fits companies in eCommerce, SaaS, finance, education, travel and hospitality, real estate, professional services, and recruiting. Features and Usability ### What are the key features of Chatway Live Chat? Chatway Live Chat offers mobile payments as its core feature, supporting payment collection through mobile devices. This feature enables transaction handling in mobile environments and can fit customer communication workflows that include payment acceptance. Integrations ### Which third-party tools and platforms does Chatway Live Chat integrate with? Chatway Live Chat integrates with Big Cartel, Booker, Chaty, Facebook Business Suite, Facebook Login, Lovable, WhatsApp Business Platform, WooCommerce, and WordPress.org. These catalog integrations cover ecommerce, scheduling, social login, messaging, and website platforms. Getting Started and Support ### What training and onboarding options does Chatway Live Chat offer? Chatway Live Chat provides documentation for training and onboarding support. Documentation gives teams written reference material for setup steps, feature explanations, and ongoing self-paced learning. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Chatway Live Chat offer? Chatway Live Chat provides email/help desk support, a FAQ/forum, a knowledge base, and chat. It offers several ways for users to find answers or contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 17,640 Live Chat reviews Capterra reviewers point to these as the payment processing features they value most: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Chatway Live Chat includes other functionality that payment processing buyers also rate as important, such as **Mobile Payments** (**49%**). This feature helps businesses accept transactions on the go, giving teams more flexibility when serving customers and supporting faster payment collection in different selling environments. Get Advice We can help you find the software with the features you need. Features 3.0 (4) 3.0 Based on 4 reviews ## Pricing Value for money 3.5 (4) ### Starting price Free trial not available Value for money 3.5 (4) 3.5 Based on 4 reviews ## Integrations [ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Chaty](https://www.capterra.com/p/244582/Chaty/)[ Big Cartel](https://www.capterra.com/p/230161/Big-Cartel/)[ Lovable](https://www.capterra.com/p/10033959/Lovable/)[ WordPress.org](https://www.capterra.com/p/10059095/WordPress-org/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 3.8 Based on 4 reviews Filter by rating 5(1) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EB Ethan B. Detailer Automotive ### "Moneris review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 21, 2025 Simple to set up and customer service was great when I decided to stop using it, they were understanding Pros How easy it was to set up and the multiple payment options that PAYD has like American Express (which some other don’t have) Cons The amount of money costs to use, for a small business it is not a good option as it takes a large chunk of my profits. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing Chatway Live Chat I choose square over PAYD because the fees were less. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KI Kir I. IT Consultant Computer & Network Security ### "Not enough to convince us to keep using the product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 September 30, 2024 Used PAYD system for multiple businesses over the years but eventually switched to a another payment provider. Pros It was a seamless integration to our website payment system. Cons Outdated web interface and lacking web functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Renee C. Co-Owner Consumer Services ### "Ease of use for ourselves and our clients with PAYD!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 27, 2023 Pros We love that the client can view the transaction on their own display as the transaction is rang through. It helps to mitigate any discrepancies before processing to alleviate the need for voids or refunds. Cons PAYD does not flow well with a previous accounting program we had in place but have since transitioned and it seems to be working much better. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing Chatway Live Chat It seemed more cost effective and simple to use. Again, we love the customer display so that everything remains transparent and communicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Faiyaz T. CEO Design ### "New but solid player in the Payment Processing World" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 4, 2023 Pros Easy to use, fair prices, and most importantly the Customer Care. Great for personal use and small businesses! Cons Still haven't notice anything negative. Everything seems fine. Just needs to have more features and functionalities like its competitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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