# Google Contacts Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Google Contacts Software - reviews, pricing plans, popular comparisons to other Contact Management products and more. Source: https://www.capterra.com/p/203196/Google-Contacts/ --- # Google Contacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Google Contacts ## What is Google Contacts? Google Contacts is an online address book which allows users to manage, store, sync and organize contacts across all devices. ## What is Google Contacts used for? [Contact Management](https://www.capterra.com/contact-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 705 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Contact Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Contact Management / 2026 - Sales Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Google Contacts?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.google.com/webhp&name=Google Contacts) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Google Contacts 4.7 (705) VS. [4.3 (6,985)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price Contact vendor Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (656) Ease Of Use 4.2 (4,375) Value For Money 4.7 (415) Value For Money 4.3 (3,507) Customer Service 4.4 (379) Customer Service 4.1 (3,516) ## Google Contacts alternatives [4.5 (570)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (654)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/203196/Google-Contacts/alternatives/) ## FAQs about Google Contacts Overview ### What problems does Google Contacts solve? Google Contacts solves lost contact data, scattered address books, duplicate entries, and slow device-switching by keeping a synced, cloud-based contact database accessible from phones, browsers, and tablets. Sales teams, executives, realtors, customer-facing staff, and Android or Google Workspace users benefit most from faster outreach, cleaner records, and uninterrupted communication. Answer based on 262 reviews Overview ### Which roles and teams benefit most from Google Contacts? Google Contacts is most used by small business owners, executives, freelancers, educators, students, and IT teams that need simple, centralized contact management. Business leaders use it to organize client and partner details, educators and students manage school communication, and IT or engineering staff maintain synced directories across Google Workspace devices and accounts. Answer based on 651 reviews Overview ### What company size and industries is Google Contacts built for? Google Contacts is built primarily for small businesses, which make up 67% of reviewers, with Education Management leading industries at 8%. It also serves enterprises at 20% and midsize businesses at 13%, with notable use in Information Technology and Services at 7% and Computer Software at 5%. Answer based on 705 reviews Features and Usability ### What are the key features of Google Contacts? Google Contacts includes core contact management features like a contact database, contact sync across devices, search and filter, and data import/export. Key differentiators include cloud backup, duplicate detection and merge, shared contacts, and integrations with Gmail, Calendar, and third-party apps for access and communication tracking. Answer based on 410 reviews Integrations ### Which third-party tools and platforms does Google Contacts integrate with? Google Contacts integrates with Gmail, Google Calendar, Google Drive, Google Workspace, Google Maps, Google Meet, and Google Sheets. Reviewer mentions also point to Android 11, WordPress, Zendesk Sell, eM Client, and iOS14, with Gmail and Google Calendar appearing most often for email, scheduling, and contact syncing. Answer based on 120 reviews Getting Started and Support ### What training and onboarding options does Google Contacts offer? Google Contacts provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual, self-paced learning for reviewing common tasks and using the product's contact management tools. Answer based on 4 reviews Getting Started and Support ### What customer support options does Google Contacts offer? Google Contacts provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the service experience as mixed: some find backup and account access simple across Google platforms, while others want better customer service and more responsive help when problems come up. Answer based on 2 reviews Security ### How does Google Contacts handle data security and access control? Google Contacts uses cloud backup and regular syncing to keep contact data secure, recoverable, and accessible across devices after loss, theft, damage, or phone changes. Reviewers also mention Google authentication, two-step authentication, and encryption. Some note privacy settings can be hard to find, and syncing may occur automatically without explicit permission. Answer based on 67 reviews Contact management ### How good is Google Contacts for managing contacts? Google Contacts handles everyday contact management well with simple organization, fast search, and syncing across Gmail, mobile devices, and Google Workspace. Small businesses, solo users, and teams like labels, duplicate cleanup, and quick access, though larger organizations may want deeper customization, access controls, and CRM-style relationship tracking. Answer based on 410 reviews ## Who uses Google Contacts? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 141 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 141 reviews IT & Software Development 21% IT & Software Development 21% Administrative 11% Education & Learning 10% Marketing 10% Others 48% Top industries Based on 141 reviews Education Management 41% Construction 18% Writing and Editing 15% Information Technology and Services 13% Other 13% ## Features AI summary Based on 3,974 Contact Management reviews Capterra data shows that buyers of Contact Management software rank the following features as their top priorities: - **Contact Database** (**58%** of reviewers rated this feature as critical) - **CRM** (**57%**) - **Search/Filter** (**42%**) Google Contacts supports all three of the features reviewers rate most highly: **Contact Database**, **CRM**, and **Search/Filter**. Together, these capabilities help businesses keep customer information organized, manage relationship details in one place, and quickly find the right contacts, allowing teams to work more efficiently and respond faster. Contact Database 4.7 (196) 57.65% of 196 reviewers that rated this feature as important or highly important Google Contacts offers a versatile and organized database, letting you store unlimited contacts with customizable labels and fields. Reviewers appreciate seamless syncing across devices, easy editing, and cloud backup, though some mention unwanted contacts from Gmail accounts. CRM 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Search/Filter 4.6 (182) 59.34% of 182 reviewers that rated this feature as important or highly important It helps you quickly find any contact using a responsive search bar and multiple filters. Users think this saves significant time, especially with large databases, and praise the accuracy, speed, and practicality of locating contacts by name, number, or group. Data Import/Export 4.6 (208) 57.21% of 208 reviewers that rated this feature as important or highly important This aspect allows you to import and export contacts effortlessly between devices, accounts, and formats like CSV. Reviewers appreciate the ease of syncing, backup, and migration, highlighting its reliability when switching devices or recovering lost data. Lead Management 4.2 (57) 47.37% of 57 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Shared Contacts 4.6 (165) 51.52% of 165 reviewers that rated this feature as important or highly important With this capability, you can easily share contacts or groups with others, control permissions, and collaborate across teams or family. Reviewers appreciate the convenience and speed of sharing, especially with other Google accounts, making teamwork and communication smoother. Google Contacts 12 features Application programming interface that allows for integration with other systems/databases Google Contacts offers a versatile and organized database, letting you store unlimited contacts with customizable labels and fields. Reviewers appreciate seamless syncing across devices, easy editing, and cloud backup, though some mention unwanted contacts from Gmail accounts. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system This aspect allows you to import and export contacts effortlessly between devices, accounts, and formats like CSV. Reviewers appreciate the ease of syncing, backup, and migration, highlighting its reliability when switching devices or recovering lost data. Operate/access software on iPad Devices Primarily serving startup companies Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process It helps you quickly find any contact using a responsive search bar and multiple filters. Users think this saves significant time, especially with large databases, and praise the accuracy, speed, and practicality of locating contacts by name, number, or group. With this capability, you can easily share contacts or groups with others, control permissions, and collaborate across teams or family. Reviewers appreciate the convenience and speed of sharing, especially with other Google accounts, making teamwork and communication smoother. You get the ability to integrate Google Contacts with Gmail, Google Calendar, Android, iOS, WhatsApp, and CRM systems. Some reviewers find integrations easy and valuable for syncing information, though a few mention occasional issues with iPhone compatibility. Get Advice We can help you find the software with the features you need. Features 4.6 (652) 4.6 Based on 652 reviews ## Pricing Value for money 4.7 (415) ### Starting price Free trial available Value for money 4.7 (415) 4.7 Based on 415 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (379) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (379) 4.4 Based on 379 reviews ## User reviews Overall rating 4.7 Based on 705 reviews Filter by rating 5(545) 4(126) 3(27) 2(5) 1(2) Mentioned topic Sorted by most recent SD Stephanie D. Owner Individual & Family Services ### "Perfect for keeping customer info updated" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2026 My over all experiance has been positive. It has been helpful with organizing, optimizing contacts for business purposes. Pros The integration and use of other google products are seemingly effortless. Great for marketing and advertising through email, text messaging or even calling. Cons It can get confusing if you have more than one gmail account. Having to constantly be aware of what google account your contacts are backing up to. Can be a pain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Arnold D. Senior Executive Information Technology and Services ### "Efficient and Reliable Contact Management for Business Professionals" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 24, 2026 My overall experience with Google Contacts has been very positive. It is a reliable, user-friendly platform that simplifies contact management and enhances communication efficiency across teams and devices. The seamless integration with Gmail, Google Workspace, and mobile applications ensures that contact information remains up to date and easily accessible wherever work is being conducted. Pros What I liked most about Google Contacts is its simplicity, reliability, and seamless integration across the Google ecosystem. As a Senior Executive, having immediate access to accurate contact information across devices is essential, and Google Contacts makes this effortless. The platform automatically syncs contacts in real time, making collaboration and communication more efficient. I particularly appreciate its intuitive interface, powerful search functionality, and the ability to organize contacts using labels and groups. The duplicate management feature helps maintain a clean and accurate database, while integration with Gmail, Google Workspace, and mobile devices streamlines daily business operations. Overall, Google Contacts is a dependable and user-friendly solution that enhances productivity and ensures important professional relationships are easily accessible whenever needed. Cons While Google Contacts is highly effective for basic contact management, it has some limitations for larger organizations and enterprise users. The customization options for contact fields are somewhat limited compared to dedicated CRM platforms, making it challenging to capture more detailed business-specific information. Additionally, advanced reporting, analytics, and relationship management capabilities are minimal. Another drawback is that managing large volumes of contacts can become cumbersome, especially when multiple teams need structured access controls or shared contact ownership. Occasionally, contact synchronization issues across devices or third-party applications can occur, requiring manual troubleshooting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anna M. Customer Service Agent Health, Wellness and Fitness ### "Google Pixel 9a native contact manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Pros I only use Google Contacts on my phone. It is reliable for adding numbers to email contacts I already have for phone calls or WhatsApp. Cons I can’t think of any part I like least. This native contact manager for my phone is the best it can be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brad A. Owner Civil Engineering ### "A Solid Concrete Base for all of Your Contacts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Google Contacts is reliable and I use it as my basis for storage of all of my contact information. It survives any and all of my phone service changes and works well with iPhone, Android, etc. Pros I have used Google Contacts as my accumulator for all of my contacts for over a decade. The value is excellent compared to any other service. It is very intuitive to use. It is easy to connect to any CRM system used in email marketing. It works seamlessly with my email system and the speed is second to none as there is no delay in my sent emails as with many enterprise email servers. I use my CRM integrally with my contacts for lead management and follow up management. Cons I have no cons after using the system for over a decade. Many contact systems are not compatible with others - this one works across the board with any system I have used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HJ Hamlet J. Director of Business Development Construction ### "Reliable. Syncs with everything I need." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 My overall experience with Google Contacts has been good. It does what it says and says what it does. Pros super easy and i love that it integrates with my gmail account. I also like that it integrates well with my google calendar and syncs to my iphone. Super cheap. Customer support i've never had to worry about. Lead management is good because contacts are added automatically. For sure makes email management easy. Performance and speed is reliable. Cons I only wish it natively synced with my ServiceM8 crm, but i can just make zap for that. Or maybe a direct webhook. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Elizabeth L. PRODUCT MANAGER Retail ### "GOOGLE CONTACTS - USE IT, AND ITS GREAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2026 A solid, free contact manager that works best for personal use or small teams already in the Google ecosystem. Pros Google Contacts is simple and clean, syncs instantly across devices, and makes managing and searching contacts easy. Cons Limited customization, basic organization tools, and fewer advanced features compared to dedicated CRM platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Case Manager Mental Health Care ### "Always Needed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2026 I believe with having a google account on every device I use I appreciate being able to find what I need fast and easy. Pros It stores every single phone number that I need and allows me to transfer them to any phone or tablet Cons It should have a way of noticing duplicate phone numbers so that I can stop from duplicating contacts Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mariane Stephanie T. Manager Business Supplies and Equipment ### "with google contact, your contacts are always at the tips of your hands" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 22, 2025 Pros The amazing thing with Google contacts is that it doesn't mater wether you change your phone, tablet or any other device. your contact are automatically available once you connect with your new device Cons the disadvantage is that if your cloud is already full, the new contacts will not be added and you will have to pay for more space before you can add more Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Christopher P. Attorney Legal Services ### "Why use anything else?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 28, 2025 I use Google contacts for work and personal. By using two separate Google accounts, I can keep my contacts separate but still have easy access to both. Pros It's easy to back up and restore my contacts across devices. It's free and very helpful. It also has great integration across other products. Cons No issues with Google contacts. I've been using it for years and never had any problems at all with the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Ivory M. Training and Technical Assistance Coordinator Non-Profit Organization Management ### "Google Contacts keeps me organized" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 2, 2025 Overall, I have found Google Contacts easy to use and complementary to my use of my company's Google email account. Pros The Google Contacts label feature and the ability to add contacts directly from an email have been beneficial. It eliminates the need to navigate multiple screens. Cons Sometimes when I update a label, the system takes a while to acknowledge the change. This adds time when creating bulk emails because I don't always trust the system to reflect the change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203196/Google-Contacts/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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